Recognition of Exceptional Customer Service - Ms. Rachel Reynolds I am writing to bring to your attention the outstanding performance of one of your employees, Ms. Rachel Reynolds, at Caliber Collision in Garner. I first spoke with Rachel on Monday, January 12, regarding my daughter's Volkswagen Jetta. My daughter was involved in an accident on December 12, 2025, in Raleigh when another driver ran a red light. Her vehicle was towed, and the insurance adjuster informed her that the car had been taken to Caliber Collision in Garner. When I contacted that location for an update, I was told the vehicle was not there. Multiple follow-up calls with the insurance company led to no clear answers as to where the vehicle was located. After a full month had passed since the accident, my frustration was understandably growing. When I called Caliber Collision in Garner again, Rachel answered the phone. I explained the situation, and although I was clearly irritated, Rachel remained calm, professional, and understanding throughout the entire conversation. She immediately gave me confidence that someone was willing to go the extra mile to help resolve this issue. Rachel took my information and told me, "Sir, I will make some phone calls and get back to you in 30 minutes." In less than 15 minutes, she called me back. She had already reached out to the insurance adjuster and suggested that we contact the towing company together on a three-way call. Rachel initiated that call, and we discovered that my daughter's vehicle was still sitting at the tow company's compound. Until that point, no one--including the insurance adjuster--had contacted the tow company to authorize any disposition of the vehicle. Rachel continued to take action by making additional calls and sending messages to the insurance adjuster. Within about an hour, she received confirmation that someone was finally working on releasing my daughter's vehicle to Caliber Collision. The bottom line is that Ms. Rachel Reynolds demonstrated truly exceptional customer service and represented Caliber Collision in Garner with the highest level of professionalism. Despite the confusion and frustration surrounding this situation, Rachel remained calm, apologetic, and proactive. She clearly knows who to contact and how to make things happen. She is knowledgeable, experienced, and possesses a high caliber of customer service. Caliber Collision in Garner is very fortunate and blessed to have an employee like Rachel--someone who consistently goes the extra mile and sincerely cares about customers. As a valued customer, I strongly recommend that senior management recognize Ms. Rachel Reynolds for her outstanding performance in front of her peers and colleagues. Please call me if you have any questions. Respectfully, Valued Customer read more

I just recently picked up my daughter's vehicle from Caliber Garner N.C. and I was very happy with the end results. Rachel was a God sent Angel! She helped me with drop off and the rental car, from beginning to end. Brad kept me updated on the vehicle while being repaired. I am grateful for the opportunity to meet such nice people in business. Every conversation and interaction felt as if I was amongst family! William it was so great to see your smile today, that made the ending process even better.They have earned my continued business and referrals. Many blessings to the entire staff. read more

this has been the worst body shop i have ever taken a vehicle to. i was told to drop my car off on moday at 8 a.m. and so i did. 10 minutes pass and the front desk ladie asks me to drop my car off wednesday instead, not knowing i had dropped my car off 10 minutes ago. i was told an estimator would be there wednesday but i come to find out my car did not move monday to friday literally at all. my tire pressure on all 4 tires was low due to car sitting outside for an entire week not being serviced or touched. i did not receive a estimate until almost 10 days from dropping my vehicle off, the communication and customer commitment has been nothing but terrible, i know the parts and bumper have been sitting at the shop also since last thursday. leading to me wondering what, why and how is this taking so long. absolute worst customer outreach i have ever seen from any auto shop. would not recommend this location to anyone. the only person helpful here has been the manager, brian who has tried to get his estimator to call me multiple times, he has had to take things into his matter hopefully can be back up on the road this week. 3 weeks in the shop and the whole entire first week the car didn't move a inch from where they parked it.(this was after all the parts were ordered and there) it's outrageous. thank you brian for the extra push. read more

I had the opportunity to be serviced by an extraordinary Caliber Collision staff . The Manager (Joe Leeworthy) was instrumental in making sure that my vehicle was repaired the best that it could be. Such a great manager, terrific personality and skill. The clerk Felicia greeted me upon entering the building and was super, super nice and professional. If you are aching to run into a car collision repair shop were the folks are professional at repairing your vehicle and are public friendly, then try Caliber Collision at 554 Dynamic Dr. Garner. read more