My car, the first and probably only brand new car I'll ever have was vandalized as I ran into a…read morerestaurant to retrieve an order I had called in. As I was returning to my car, I could see it from a distance, someone had "keyed " scratch, the entire length of the driver's side of my vehicle. It was severe. Rule of thump: put water on a scratch on your auto finish, if the scratch disappears it can be buffed out. When I got home I ran the hose,wet the car, the scratch remained completely visible. As I'm new to Raleigh, and new to NC I didn't know who to call. I opened the Yelp app and contacted several repair shops based on reviews. They all responded promptly and gave a quote except one. The first one to respond didn't give me a quote, he set a time for the next day when he could come see it in person. The day Travis arrived a few minutes early and I was ready. He inspected the scratch and gave me a quote, best by several hundred $$ I was skeptical, I told Travis I was awaiting to hear from a couple more shops but I would let him know either way within a couple hours. I had a good feeling about Travis so even though his very much lower price gave me a "too good to be true" vibe, I needed my car fixed so I texted Travis. We set a time for two days later as I had to work around my schedule. Travis' two helpers arrived early, before Travis. They explained they would prep the car and could start immediately. I left them to get started as I had a project had had to attend. When I looked outside maybe 20 mins later Travis was there his truck unloaded, equipment set up. All three seemed very busy. What they had to do to get that scratch out was unreal. The scratch wasn't just to the metal, the metal was scratched as well. It was a lot of work many steps in the process and it took some time. As they neared completion of the project, one of the guys found me in my backyard and filled me in. I started towards my car, already close enough where the scratch was previously visible, I saw shiny pint. I continued to close the distance, scrutinizing with increased intensity. I was at the car, scanning the previously damaged area with my eyes. I saw no sign of any damage, no residual of the scratch whatsoever. My nightmare was over, Travis and his guys made my car look like brand new. I can once again drive my car with pride. I recommend Same Day Bumper and Grill all day every day and twice on Sunday Than you Travis !!

These guys came to fix my bumper. The color didn't match. The clear coat kept running so it took…read moremultiple attempts. When they were done I had clear coat all over my window. For the amount they charge they are really stingy about only doing what you mention.

I have had repairs done at this business over the last couple of decades but hadn't needed anything…read moremajor work done until now. I just hung up from the lady who answered the phone and she was so nice and pleasant. Not to mention that she gave me a couple other options on other businesses that could complete the work needed for my vehicle. I would highly recommend this business to anyone who needs service.

My wife and I have both had our cars rear ended over the years, Coats always puts them back to…read morefactory perfect.

It's been a almost a month since leaving my car to get fixed from a hit and run accident and…read morenothing has been done to my car just passed by and they lied to me acting and saying they are working on the car but just waiting on the door still. I have till Thursday with covered insurance car rental and there's no way my car will be out by then. I have talked to them and said understood my situation but how when your lying straight to me over the phone. Financially after March 2 I will no longer have a car rental and I can't afford to pay on my own. I have a job I also need to get to. If this accident would've been my fault I wouldn't be posting but it is not and how long the car is taking is ridiculous. My insurance will not do more extensions I have done everything in my reach. I need help.

This company provided me with excellent body shop work, for a very good price, compared with an…read moreestimate that I received from a competitor. However, on the mechanical side, I am convinced that they overcharged me. I needed a grill shutter actuator, #Toyota 88940-33060. Per Leith Toyota's website, they offer it for $283.75. Auto Performance Center charged me $565.20. Cost of parts and labor to replace this part: $875.78. I think that's excessive.

Recognition of Exceptional Customer Service - Ms. Rachel Reynolds…read more I am writing to bring to your attention the outstanding performance of one of your employees, Ms. Rachel Reynolds, at Caliber Collision in Garner. I first spoke with Rachel on Monday, January 12, regarding my daughter's Volkswagen Jetta. My daughter was involved in an accident on December 12, 2025, in Raleigh when another driver ran a red light. Her vehicle was towed, and the insurance adjuster informed her that the car had been taken to Caliber Collision in Garner. When I contacted that location for an update, I was told the vehicle was not there. Multiple follow-up calls with the insurance company led to no clear answers as to where the vehicle was located. After a full month had passed since the accident, my frustration was understandably growing. When I called Caliber Collision in Garner again, Rachel answered the phone. I explained the situation, and although I was clearly irritated, Rachel remained calm, professional, and understanding throughout the entire conversation. She immediately gave me confidence that someone was willing to go the extra mile to help resolve this issue. Rachel took my information and told me, "Sir, I will make some phone calls and get back to you in 30 minutes." In less than 15 minutes, she called me back. She had already reached out to the insurance adjuster and suggested that we contact the towing company together on a three-way call. Rachel initiated that call, and we discovered that my daughter's vehicle was still sitting at the tow company's compound. Until that point, no one--including the insurance adjuster--had contacted the tow company to authorize any disposition of the vehicle. Rachel continued to take action by making additional calls and sending messages to the insurance adjuster. Within about an hour, she received confirmation that someone was finally working on releasing my daughter's vehicle to Caliber Collision. The bottom line is that Ms. Rachel Reynolds demonstrated truly exceptional customer service and represented Caliber Collision in Garner with the highest level of professionalism. Despite the confusion and frustration surrounding this situation, Rachel remained calm, apologetic, and proactive. She clearly knows who to contact and how to make things happen. She is knowledgeable, experienced, and possesses a high caliber of customer service. Caliber Collision in Garner is very fortunate and blessed to have an employee like Rachel--someone who consistently goes the extra mile and sincerely cares about customers. As a valued customer, I strongly recommend that senior management recognize Ms. Rachel Reynolds for her outstanding performance in front of her peers and colleagues. Please call me if you have any questions. Respectfully, Valued Customer

I just recently picked up my daughter's vehicle from Caliber Garner N.C. and I was very happy with…read morethe end results. Rachel was a God sent Angel! She helped me with drop off and the rental car, from beginning to end. Brad kept me updated on the vehicle while being repaired. I am grateful for the opportunity to meet such nice people in business. Every conversation and interaction felt as if I was amongst family! William it was so great to see your smile today, that made the ending process even better.They have earned my continued business and referrals. Many blessings to the entire staff.

They were very helpful on time and were beautiful. work, appreciate customer service and Stan was…read moreoutstanding.

Phoenix Collision did an excellent job from start to finish. The team was professional, responsive,…read moreand made the whole repair process much easier than expected. Stan kept me updated throughout and was transparent about timelines and costs, which I really appreciated. The quality of their work was outstanding--my car looks as good as new, and you'd never know there had been any damage. They also handled everything with care and attention to detail, and the turnaround time was faster than I anticipated. It's clear they take pride in their work and value their customers. I'd absolutely recommend Phoenix Collision to anyone needing reliable, high-quality auto body repairs.

Had a lovely interaction with gerber when I came in for a window that was broken into. The front…read moredesk were extremely attentive and nice and I was taken care of right away. They referred me to glassamerica who had a rep in house and they worked together to make sure I had the care I needed

I was in a car accident on 12/19/2022 in a brand new car. The amount of work that needed to be…read moredone, they should've totaled the car out. Every week it's almost done, it's almost done. It's almost done. Well 94 days and $14,500 later I got my car back on 3/24/2023 and it's still not fixed. *As soon as I picked it up the door handle flew off. *TPS monitor is still on. *They didn't do a full alignment and this car rides HORRIBLE. *The trunk latch isn't engaging with the trunk therefore it doesn't just pop open with the button. *I took my car back to the dealer and they pointed out all the defects and said that it's no longer a certified car. * AND I'm missing my Mazda 3 emblems on the trunk. I Keep calling to get an update on when to expect my handle and the repairs that they claim that they did and now almost 3 weeks later no answer. Robert has been avoiding me. DON'T TAKE YOUR CAR THERE. He's friendly and all, but friendly ain't fixing my car. I hope USAA haven't paid you all for this hack job.

Most convient oil change EVER! I paid $100 for a full synthetic oil change which is slightly…read morecheaper than shops in the area. The best part was he came to my work and was done in 30 minutes. Highly recommend!

Not only does Raheem do quality work, he is a quality person. When my car overheated on my way to…read morework, this man worked on it for hours in the freezing cold to make sure I could get home safe. His pricing was extremely fair. He also talked me through all the issues with my car, showed me the failing part, explained what needed to be fixed and why, and answered all my questions patiently and kindly. I am a woman, and never once felt uncomfortable with him or like he was trying to pull one over on me. I recommend R&S with my whole heart!

Excellent customer service. Fixed my issue in 20 mins. Maybe less! Got me in immediately! Thank…read moreyou! Will use them in the future!

I'm very pleased that they decided to take on a job they don't usually do. My 1997 Ford F150 looks…read morelike a new truck.

This place is great. They are very transparent and honest when it comes to repairs. This is…read moredefinitely my new mechanic.

I took my Jetta in yesterday bc I've been using it to drive long distances lately and it didnt feel…read moreright. They were incredibly thorough. I now know more about my car than I ever have. Like to check the oil even if the three months haven't passed and not to tighten the gas cap so enthusiastically since I cracked it. there's a small waiting room inside and a table outside. Jessie in the front office was a delight! Both personable and highly knowledgeable. She was straightforward, no awkward upselling and clear on what it is I need going forward. She will email me the estimate today. Although I didn't talk to anyone in the back, it looks like they have an entire staff of highly skilled mechanics loving what they do. THAT made it easy to stay for the entire two hours. Wifi too. Highly reccomend