I have had repairs done at this business over the last couple of decades but hadn't needed anything…read moremajor work done until now. I just hung up from the lady who answered the phone and she was so nice and pleasant. Not to mention that she gave me a couple other options on other businesses that could complete the work needed for my vehicle. I would highly recommend this business to anyone who needs service.

My wife and I have both had our cars rear ended over the years, Coats always puts them back to…read morefactory perfect.

best place in town to get any work on your car they are fast and even better price ! Great service…read moreand have. even around for more than 20 years

It's been a almost a month since leaving my car to get fixed from a hit and run accident and…read morenothing has been done to my car just passed by and they lied to me acting and saying they are working on the car but just waiting on the door still. I have till Thursday with covered insurance car rental and there's no way my car will be out by then. I have talked to them and said understood my situation but how when your lying straight to me over the phone. Financially after March 2 I will no longer have a car rental and I can't afford to pay on my own. I have a job I also need to get to. If this accident would've been my fault I wouldn't be posting but it is not and how long the car is taking is ridiculous. My insurance will not do more extensions I have done everything in my reach. I need help.

Recognition of Exceptional Customer Service - Ms. Rachel Reynolds…read more I am writing to bring to your attention the outstanding performance of one of your employees, Ms. Rachel Reynolds, at Caliber Collision in Garner. I first spoke with Rachel on Monday, January 12, regarding my daughter's Volkswagen Jetta. My daughter was involved in an accident on December 12, 2025, in Raleigh when another driver ran a red light. Her vehicle was towed, and the insurance adjuster informed her that the car had been taken to Caliber Collision in Garner. When I contacted that location for an update, I was told the vehicle was not there. Multiple follow-up calls with the insurance company led to no clear answers as to where the vehicle was located. After a full month had passed since the accident, my frustration was understandably growing. When I called Caliber Collision in Garner again, Rachel answered the phone. I explained the situation, and although I was clearly irritated, Rachel remained calm, professional, and understanding throughout the entire conversation. She immediately gave me confidence that someone was willing to go the extra mile to help resolve this issue. Rachel took my information and told me, "Sir, I will make some phone calls and get back to you in 30 minutes." In less than 15 minutes, she called me back. She had already reached out to the insurance adjuster and suggested that we contact the towing company together on a three-way call. Rachel initiated that call, and we discovered that my daughter's vehicle was still sitting at the tow company's compound. Until that point, no one--including the insurance adjuster--had contacted the tow company to authorize any disposition of the vehicle. Rachel continued to take action by making additional calls and sending messages to the insurance adjuster. Within about an hour, she received confirmation that someone was finally working on releasing my daughter's vehicle to Caliber Collision. The bottom line is that Ms. Rachel Reynolds demonstrated truly exceptional customer service and represented Caliber Collision in Garner with the highest level of professionalism. Despite the confusion and frustration surrounding this situation, Rachel remained calm, apologetic, and proactive. She clearly knows who to contact and how to make things happen. She is knowledgeable, experienced, and possesses a high caliber of customer service. Caliber Collision in Garner is very fortunate and blessed to have an employee like Rachel--someone who consistently goes the extra mile and sincerely cares about customers. As a valued customer, I strongly recommend that senior management recognize Ms. Rachel Reynolds for her outstanding performance in front of her peers and colleagues. Please call me if you have any questions. Respectfully, Valued Customer

I just recently picked up my daughter's vehicle from Caliber Garner N.C. and I was very happy with…read morethe end results. Rachel was a God sent Angel! She helped me with drop off and the rental car, from beginning to end. Brad kept me updated on the vehicle while being repaired. I am grateful for the opportunity to meet such nice people in business. Every conversation and interaction felt as if I was amongst family! William it was so great to see your smile today, that made the ending process even better.They have earned my continued business and referrals. Many blessings to the entire staff.

Phoenix Collision did an excellent job from start to finish. The team was professional, responsive,…read moreand made the whole repair process much easier than expected. Stan kept me updated throughout and was transparent about timelines and costs, which I really appreciated. The quality of their work was outstanding--my car looks as good as new, and you'd never know there had been any damage. They also handled everything with care and attention to detail, and the turnaround time was faster than I anticipated. It's clear they take pride in their work and value their customers. I'd absolutely recommend Phoenix Collision to anyone needing reliable, high-quality auto body repairs.

I worked directly with Stan and he was very polite and professional. They offered a good price for…read morethe work and it came out nearly flawless (i'm super picky). I have another vehicle that I plan to take there soon for some touchup work.

The customer service at Gerber Collision in Garner, North Carolina, was exceptional from start to…read morefinish. I was kept well-informed about the progress of my vehicle's repair. I truly appreciate the turnaround time for completing my vehicle. I highly recommend Gerber Collision to anyone in need of collision repair services.

Had a lovely interaction with gerber when I came in for a window that was broken into. The front…read moredesk were extremely attentive and nice and I was taken care of right away. They referred me to glassamerica who had a rep in house and they worked together to make sure I had the care I needed

Most convient oil change EVER! I paid $100 for a full synthetic oil change which is slightly…read morecheaper than shops in the area. The best part was he came to my work and was done in 30 minutes. Highly recommend!

Not only does Raheem do quality work, he is a quality person. When my car overheated on my way to…read morework, this man worked on it for hours in the freezing cold to make sure I could get home safe. His pricing was extremely fair. He also talked me through all the issues with my car, showed me the failing part, explained what needed to be fixed and why, and answered all my questions patiently and kindly. I am a woman, and never once felt uncomfortable with him or like he was trying to pull one over on me. I recommend R&S with my whole heart!

Excellent customer service. Fixed my issue in 20 mins. Maybe less! Got me in immediately! Thank…read moreyou! Will use them in the future!

I'm very pleased that they decided to take on a job they don't usually do. My 1997 Ford F150 looks…read morelike a new truck.