Stolen goods. Cars are left unlocked in their lot. Before posting this review, I was working directly with Caliber Collision to resolve my issue of stolen goods from my vehicle. Ultimately, Dennis, Caliber Colission's branch manager for the location at Pyle, went from being very responsive and apologetic, promising a refund, to ghosting me. When I first spoke with Dennis on March 3rd, he divulged that cars get left unlocked in the lot and that someone could have possibly stolen my items then. He said he would speak to his team though to verify. On March 13th, Dennis called me, confirming that no one on his team knew about my goods and said he would be in touch again about a refund (~$40). Since that last call I received from Dennis, I've tried calling three times over the past few weeks with no response. When I called on March 23rd, the front-desk lady said she left a note on his desk to call me. When I called on March 24th, the front-desk lady told me he was in a meeting and would call me back by the end of the day. When I called on April 7th, my last attempt, I was told he was out on an emergency and would be in next week. What was stolen? This is going to sound silly because it is silly. I have a coin holder in my center console. I always keep it stocked full of quarters, dimes, and nickels. I never use it except for the occasional air machine at a gas station. When I checked it, only $1 in quarters was left when it holds $5 total. Another item missing was a pair of North Face gloves sitting in between my passenger seat and center console that I use while driving during winter time. These items are not a big deal I will admit; for me, it's the prinicple. Why a 2-star review instead of 1-star? The best thing about my experience with Caliber was working with Eve. She took excellent care of me. She kept me informed throughout the entire process. I am very happy with her. read more

I am so grateful for Caliber Collision!!! There is never a good time to end up in the middle of a fender bender - but right before a cross country move is definitely not the most convenient. Caliber Collision said they would get the repair done before our move - and they did it!! Our Elantra looks good as new, ready for the big move! Huge thank you to Dennis who had to deal with my daily phone calls checking on the status of the repair. I would recommend Caliber Collision to anybody in the Valley. Clean office, great work, amazing staff. Thanks, Y'all!!! :) read more

We went here and the lady I spoke with she didn't bother to entertain us, she said it takes two months to schedule before they can fix my car. Poor customer service. That lady need to be fired. read more

Second time using Caliber at this location. And as with the first time, I am 100% satisfied with the work performed. Barring lag time awaiting parts, my vehicle was completed in a timely manor.The repairs done were once again excellent. They handle the insurance aspect of the repair. My assigned service advisor, Carlos kept me informed (along with text from the company) throughout the whole process. And of course the front desk people are always friendly and courteous. An overall hassle free and joyful experience, which is a rarity in this business. I can't speak for other locations, but this one is a sure bet. Thanks guys and gals. read more

I'd like to thank Cody and staff for taking excellent care of my Lincoln Continental Black Label. Every aspect of my experience was fantastic!. Caliber handled my entire claim process with the highest level of detail, professionalism and speed. Caliber completed my repairs in record time and delivered exceptional results. I'm beyond grateful. If you are in need of collision repairs, look no further. read more

I set up a repair with Caliber through USAA. There is a Caliber within a mile of where I live. They changed the location to one 20 minutes away, citing that this location is the one that work on my vehicle. They sent me a form to read, initial, and sign, which I completed. I set aside the time and shuffle things around, only to have the receptionist tell that they are not certified to work on Teslas. Really? No apologies, no nothing. Thanks for wasting my time when I could have found a suitable repair shop. read more

Caliber collision fixed both my vehicles! Great service and all the staff was super professional and helpful. Kept me updated throughout the whole process. My vehicles look brand new again. Will be a forever customer! read more

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I had my car right side panel repaired on my CTS, as I was side swiped! All I can say is my insurance recommended this company, I called a few but the receptionist at the one on EASTGATE was so informative & kind, I secured a appointment! Wow the work is astonishing, 3 mos later & waxed, it's perfection to the maximum! Can't be more thankful, I love my car! read more

Had a fender bender while I was here in Vegas. Stopped by to get a quick estimate and was told an appointment was needed. A Service writer by the name of Eve came out and assessed the damage of my vehicle. She said I would be ok to drive back home and have my repairs done there. Thank you for going out of your way to make sure my vehicle was fine for the drive home. I'll definitely be going to Caliber Collision for my repairs. read more

Car delivered to Caliber with front left body and suspension damage. Car was undriveable. Rep Tory walked me around the vehicle identifying/marking damage to be repaired. Within a day I received an itemized estimate with a return date five weeks out. Caliber kept me advised on progress by text messages and Tory was available by phone. Work was completed and car delivered a week ahead of schedule. Tory explained the final invoice and work completed. Vehicle looks great and drove home with all systems seeming to work as before. The whole process was very friendly and efficient. Very pleased with Tory and with Caliber. read more

My passenger side had a dent in it from a car accident and this locations team was very responsive and quick to help. The front desk receptionist Andrea always made sure I was taken care of and had excellent customer service. The entire team is amazing and quick! Thank you again. read more

We had a minor accident and our insurance company had us go to caliber collision. All I can say is they are the best body shop I have ever dealt with. Simon was our service rep and from the first day of leaving our vehicle, till 3 weeks later, we were kept in the loop. We received phone calls and texts every few days with updates. Simon TOOK CARE OF ALL INFO AND THE RENTAL CAR WE HAD WITH OUR insurance company. Totally stress free. As far as the quality of work ! Perfect. Our vehicle looked like it was on the day we purchased it off the show room floor. The customer service gals were very professional and followed through. If you get into a crash , I hope you don't but go to this center on Pyle. read more

Eve Zuniga was great!!! Professional and very good engaging with customers like my mother. This body shop did a great job on my mom's new Lexus. All Front desk workers were helpful also and very accomodating. They even helped us on our rental issues. Great service and superb quality. read more

Carlos at Caliber Collision was great! They were extremely busy but still found the time to get my car in and completely in a timely manner. During the time they had my car I received regular updates on the progress being made. Hey made the entire process seamless. I hope I don't need body work done anytime soon but if I do he will be the only person I call. read more

If there was a way to give ZERO stars I would give this company minus ZERO. First of all the receptionist VALERY -who believes it's a GOD would not even allow me to receive appraisal for the damage that was caused on my MERCEDES BENZ during the transportation from Florida to Henderson. She insisted that I provide her the name of insurance company for her approval if they would work with that insurance company or not. I explained that i used number one car carrier in USA- who are fully prepared to handle any claim.She informed me that I need to PAY out of pocket FOR THE APPRAISAL . When I ask what about if I paid in cash for the car repair would that be acceptable to them - HER ANSWER WAS -NO. I have been in business over 30 years and never lost the importance of the -- CUSTOMER a golden rule VALERIE IS A SELLS PREVENTION MEMBER OF THE CALIBER ORGANIZATION. When I requested to speak with the company manager she did everything possible to BLOCK EVERY POSSIBILITY of me reaching anyone above her. Needless to say- my experience with GERBER collision and glass was beyond exceptional. GERBER service from top to bottom was PROFESSIONAL and RESPECTFUL. There's a lot to be said about the customer treatment offered to potential customers - by the EGGO HUNGRY, UNPROFESSIONAL POWER-HUNGRY (little woman) phone receptions such a VALERY AT CALIBER COLLISION. read more

Huge shoutout to Andrea at Caliber Collision for helping me with some questions I had over the phone!

I brought my car to this location in April and the car is still not properly fixed. They had my car in the body shop for 10 weeks over a 15 week period and failed 3 times to paint the quarter panel without severe flaws. They tried to deliver the car call to me with a damaged wheel and asked if I would negotiate with Geico to send me a check. My drive shaft is damaged wick the dealer has confirmed yet they continue to say my car is fine and does not have any issues with the drive train. The worst experience with a body shop ever. The only kudos I can give is to Simon for working hard on my behalf and their secretary is great. The manager is not acceptable and has severely dropped the ball on me. read more

Can't give Mel and the entire staff at this location enough stars. I had major damage on my vehicle. But on the surface it looked just like scratches and some fender damage. I waited a few months because it didn't know the extent and the scratches didn't bother me that much. But a few months later I noticed a noise that seemed to be getting worse from the tire area. I took it to Costco tire to see if it was a damaged tire or uneven wear. They said it was fine. I took it to CarMax, where I have an extended warranty. They kept it for a day and said there was nothing wrong with it. Brought it here to get the insurance repair on the bodywork and I mentioned the noise during the walk around. Without even looking, Mel said "probably suspension, we'll take a look." When I got the car back (earlier than expected) she told me they found a piece of the suspension had shattered and was only being held in place by the boot covering it. Absolutely no more noise on the vehicle. So not only was the vehicle properly repaired, but SHE HAD A BETTER IDEA OF WHAT THE PROBLEM WAS IN 30 SECONDS THEN A PAID MECHANIC DID AFTER HAVING THE CAR ALL DAY. If I could give Mel a million stars I would. Don't cheap out on your safety and go to another location. read more

Couldnt be happier with the repairs and service...thanks for all your help Dennis!

I would like to say how impressed I am by Dennis and his team. Especially Jade at the front desk. I was taken care of every step of the way. The return time on my vehicle was fast and responsive. It was a great experience! I will definitely be returning, and recommending. read more

My experience with caliber collision was very professional, my service writer Eve Z. Is the BEST!!!! She made my transition go smoothly from beginning to end. My vehicle looks like a brand new car. The office setting is very nice. The receptionist Andrea N. Was very helpful and professional as well. I would highly recommend this center to all of my friends and family. Thank you Caliber Collision for your excellent customer service and detailed work. read more

This is my first time at this collision center and all i can say is they do a fantastic job. My car was ready faster than expected and it looked great as brand new. Staff are polite and very professional. Highly recommended. :-) read more

Caliber Collision - Body Shops Near Me - Las Vegas, Nevada

Thank you Dennis. Car looks amazing. Anyone who needs repairs , go see Dennis. Him and Caliber got me back in my car, kept me updated. Great customer sevice read more

Caliber Collision - Another happy customers - Body Shops Near Me - Las Vegas, Nevada

My car was hit and I had it towed to Caliber Collision. I chose the place because 2 years ago when my car was vandalized and the driver side mirror was knocked off by some kids I took my car here and the service was quick, painless and the customer service was top notch. Fast forward to my more recent experience and nothing has changed. The staff knows what they are doing and treat you like a person instead of an inconvenience. Valerie is the receptionist at the front desk and the first person you see when you walk in. She greets you and makes you feel welcome. If you have to take your vehicle to get fixed let the staff at Caliber Collision handle it, they will take care of you and get you back on the road quick like and in a hurry! read more

I was rear ended in Arizona. When I got back in town I looked for a body shop close to home with good reviews. I am glad I picked the right place. Dennis was very accommodating and he told me if the car wasn't fixed by the time my rental was up they will pick up the tab for the extra days. That was such a piece of mind for me. Thank you again. I highly recommend Caliber Collision read more

They did an amazing job on my car, the estimate they gave me was within $40. They gave me the worst case scenarios before they did the work and none of them happened everything about the repair job was actually best case scenario. These guys are really attentive and very easy to deal with. My car looks fantastic. I highly recommend these guys read more

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Save your self time and money with a better collision repair company this particular shop already got the insurance money covering my vehicle but still tried to get more out of my pocket by saying there are other repairs that should be done that were totally not related to the original repair I was there for so I give them a BIG THUMBS DOWN!!!! read more

I stopped by to find out if this shop carried a mud guard, as one of mine keeps detaching. BJ and the rest of the staff were great. I didn't have an appointment and wasn't there for repairs and BJ took care of this for me for free. This speaks volumes to me and I would definitely go back for any repairs/body work in the future. read more

Everyone Herr is always so polite! They make it so easy to get your car repaired and back on the road. Thanks for the great service

Thank you, Dennis and all the great people at Caliber Collision. You did a phenomenal job on our Jeep. He looks good as new! We highly recommend Caliber for your vehicle! read more

Funny thing about this place they claim a lifetime warranty on repairs but then you take your car up there and they try to say you curb checked it and they had nothing to do with the clip coming off on the side of the bumper that they had to take off to fix your carstay away from this place then they offer oh I can see if I can glue it and then he comes back and claims the managers in a meeting and says no I will definitely be reaching out to my insurance company as well to let them know read more

Can't work within deadlines they set themselves, I've had two different repairs, minor and major and both times they extended the time of the repair by multiple days, on one of the repairs they somehow disconnected my rear wiper blade for the price they charge the service and professionalism is not worth it you'll be without your car for days or weeks from the original date you were suppose to get it back read more

These guys are the absolute best. After an unpleasant experience buying a 2020 Chevy Malibu, my daughter noticed that her front bumper was sticking out on one side - we had only had the Malibu for 3 days so this was pretty upsetting. We took her car to the Caliber Collision on Pyle on the off chance that they could help us and the service we received was top-notch. Within 20 minutes, the bumper was fixed (it was a minor issue) and they didn't even charge us! I have never written a yelp review before, but I couldn't wait to share my newfound love for these guys - especially following a less than stellar experience buying a used car the week before. The Caliber on Pyle understands customer service, and the people that assisted me were so awesome and went above and beyond - I cannot recommend enough! read more

Took my 2022 Palisade to get a scratch/dent on door fixed and Caliber did an AMAZING job!!! Cody was great in communication, always follow up with me and kept me in the loop. I needed quick turnaround because of my handicap plates and a rental not fitting a wheelchair and he did his magic!! I originally went to Service King and they told me it was going to take 2-3months to get my car back. Said that Hyundai was super slow on parts. Took to Caliber Collision on Pyle Ave and got my car back in 2 wks!!! AMAZING!!! Highly recommend this body shop!!! read more

A big shout out to this location of Caliber Body Shop. I received such good customer service, with a big shout out to MEL & the entire Team. Through the years, I've had to go to other body shops in both Nevada and California, and without question, Caliber is a step above any of their competitors. I highly recommend this business at this location whenever you need to have body work done, insurance related, or not. read more

Big shout out to Dennis & Harry (Technician) who repaired our truck. They both did an amazing job. If you ever need an auto body you must come to Caliber Collision & speak to Dennis he will definitely take care of all your automobile needs. Thanks again for an outstanding job! read more

Service is great and staff is friendly and professional.. They acceded my expectations and completed my repairs within a timely manner. I will definitely be making Caliber Collision on E Pyle Ave a strong recommendation read more

We brought our car here for damage repair because Geico the persons insurance took Caliber.. it took over a month to get a response after my car was there.. we had to call and call. Then we went to go pick it up and there was scratches all down the side that weren't there.. thank god my husband kept the pictures from the adjuster to prove there was never damage where those scratches were then.. had to leave it for another week.. not such a great place. Move on to another place to get your car fixed read more

el equipo de trabajo muy eficiente y muy amable y sobre todo el joven Adrian Paniagua muy atento y pendiente de mi vehículo

Mel and the team were so friendly, knowledgeable and a joy to work with. My car was returned prior to the generated text date of completion and my insurance completion quote date. All around Mel and the team made this whole process quick, easy and efficient. Thank you for fixing my car and I will be definitely recommending Caliber Collision to any family or friends that are in need of any attention with their vehicle! read more