I was a return customer abe treated terribly for unknown reason…read more my wife hit a deer with her car so I went to Juan for help. he took photos a assured me that he would get back to me in a few days. I NEVER HEARD FROM HIM AGAIN!! I'm not sure why I was ghosted but now I'm left with trying to get my wife's car to the valley for assistance from a reputable shop. I truly wish we could count on all of our local businesses to help when needed.

I was able to make an appointment with juan for a bodywork estimate. I showed up at the agreed upon…read moretime. But though his employees were there working, juan failed to meet me as promised. They called him but he did not answer their call. I called him - several times, hoping to reschedule. Each time he lacked the integrity to respond. I texted him a couple of times. Juan also refused to answer my texts. At first, I thought there might be some family crisis that would explain juan's failings. But I was able to confirm that no such crisis existed. The guy just didn't feel any obligation to treat customers with respect or even honor his own word. The only good thing about my experience with this... person, is that I found out what he is before letting him get his mitts on my baby, for which I am grateful. Based on my experience, I suspect the positive reviews he shows on his website were from family or employees. If a business owner lacks the integrity and professionalism to keep his promises and is so disrespectful of customers that he refuses to respond to appropriate contact from them, it just makes sense that he also wouldn't care much about doing a good job for them. If, despite this sincere warning, you decide to let juan get ahold of your vehicle... good luck. You're going to need it.

We had our truck on time for an app. but they never showed. After my husband called, they gave…read moresome excuse then asked if we could be back in the afternoon at a set time. We show up again. They do another no show. I used to own a business in this town, this is no way to treat customers. Needless to say, we will never be back. Nor will you get anything but a negative referral. Thanks for not even calling and saying sorry for not showing up.

They're the local contracted service for my insurance company, so my primary choice when I got a…read morebig crack in my windshield. They ultimately had to do the job twice: the replacement their main supplier gave them, the bracket for the forward camera was misaligned and they couldn't correct it. Drove around with a ton of alarms on the dash until they sourced a different one and installed it. Not really their fault, but I will note that the Lincoln City location (this one) operates out of a storage unit in a complex - not easy to get in and out of.

Beautiful work on the truck. Five stars for that. *****…read more But.... I got to pay them 3% Surcharge for paying with a credit card. Zero stars for that, since credit card processing fees are considered a normal business expense that is tax deductible. Hence, they did a bit of double dipping. I did send them information and asked that they share with their accountant (who should know these things) and will hopefully convince them not to punish people for using a credit card.

The car looks perfect! Great work. And excellent customer service. You finished it ahead of your…read morepromise date. Thank you. I enjoy supporting locally-owned, locally run businesses like yours.

Bob was rude and tried to get me to use my insurance instead of the person's who hit me because he…read moredidn't like working with them. He threatened that the other insurance would force them to use subpar parts and that we would have to pay for labor. This was in direct conflict with what we heard and experienced from the insurance company. In one conversation when we were asking questions he hung up on us after suggesting we might want to take our car elsewhere. We decided and the insurance company agreed and paid for us to tow the car to a different body shop in town to get repaired. DO NOT take your car here.

Professionals. I brought in the vehicle for an estimate (I don't expect over the phone estimates;…read morethat's unreasonable). I got a direct answer, said yes and the work was done well. I think it turned out to be more work than expected. The quote was honored anyway and the work was very good. I was looking for quality, not the lowest price.

Aerle Seims was very attentive and communicated well during the work on my car. When I had a…read morequestion regarding the work, he communicated in a very polite fashion and ensured that I was completely satisfied. Complete customer satisfaction is clearly a goal at B&R. I would recommend them to anyone.