Great experience! We were on a vacation trip and our RV ran into a mechanical issue. Branden and…read moreTaylor (apologize if I spell them incorrectly) helped us fix it quickly and efficiently. They were responsible, easy to work with, and made the whole process smooth and straightforward. We were back on the road sooner than expected--they saved our trip and really appreciate their help. Would definitely recommend!

They were amazing from the beginning. And I was pleasantly…read moresurprised that they cleaned my truck inside and out for me! They now have a lifetime customer! (Hopefully I won't have to see you too often! )

We had our truck on time for an app. but they never showed. After my husband called, they gave…read moresome excuse then asked if we could be back in the afternoon at a set time. We show up again. They do another no show. I used to own a business in this town, this is no way to treat customers. Needless to say, we will never be back. Nor will you get anything but a negative referral. Thanks for not even calling and saying sorry for not showing up.

They're the local contracted service for my insurance company, so my primary choice when I got a…read morebig crack in my windshield. They ultimately had to do the job twice: the replacement their main supplier gave them, the bracket for the forward camera was misaligned and they couldn't correct it. Drove around with a ton of alarms on the dash until they sourced a different one and installed it. Not really their fault, but I will note that the Lincoln City location (this one) operates out of a storage unit in a complex - not easy to get in and out of.

Beautiful work on the truck. Five stars for that. *****…read more But.... I got to pay them 3% Surcharge for paying with a credit card. Zero stars for that, since credit card processing fees are considered a normal business expense that is tax deductible. Hence, they did a bit of double dipping. I did send them information and asked that they share with their accountant (who should know these things) and will hopefully convince them not to punish people for using a credit card.

The car looks perfect! Great work. And excellent customer service. You finished it ahead of your…read morepromise date. Thank you. I enjoy supporting locally-owned, locally run businesses like yours.

Bob was rude and tried to get me to use my insurance instead of the person's who hit me because he…read moredidn't like working with them. He threatened that the other insurance would force them to use subpar parts and that we would have to pay for labor. This was in direct conflict with what we heard and experienced from the insurance company. In one conversation when we were asking questions he hung up on us after suggesting we might want to take our car elsewhere. We decided and the insurance company agreed and paid for us to tow the car to a different body shop in town to get repaired. DO NOT take your car here.

Professionals. I brought in the vehicle for an estimate (I don't expect over the phone estimates;…read morethat's unreasonable). I got a direct answer, said yes and the work was done well. I think it turned out to be more work than expected. The quote was honored anyway and the work was very good. I was looking for quality, not the lowest price.

Aerle Seims was very attentive and communicated well during the work on my car. When I had a…read morequestion regarding the work, he communicated in a very polite fashion and ensured that I was completely satisfied. Complete customer satisfaction is clearly a goal at B&R. I would recommend them to anyone.