It's hard to find a person who you fully trust at places like these...the honesty and amazing advice and recommendation today displayed by Carlos, who helped me, is very admirable, quick and extremely thorough. I will definitely be coming back! Thank you again read more

Highly recommend Caliber Collision. I was referred by my insurance company USAA after my car was stolen and found totaled :/ They are super responsive and on top of it. Ask for Carlos, you'll be in great hands and get your car taken care of quickly. Thanks Carlos and CC! read more

I got in a car accident a week before I had plans to move across the country for work. That car was my only means of transportation to my new city. Needless to say, it was a pretty traumatizing experience. Luckily, the team at Caliber Collision was able to tow my car and start the inspection process with my insurance company just *2 hours* after the accident happened. My main point of contact was Carlos, and he was incredibly helpful, knowledgable, and kind. He made my bad experience a lot better by openly communicating with me about the status of my car and speeding up the process. He really knows his stuff! Overall, I highly recommend Caliber Collision and specifically Carlos! Thanks again for all of your help. read more

Had another excellent experience at Caliber Collision today. In a recent fender bender, I knocked the glass out of my mirror. The Nissan dealership told me that I would have to replace the entire mirror, which would have cost hundreds of dollars. However, Dale at Caliber Collision told me that I only needed to replace the glass (which cost just $40). He was right! I ordered the glass through Nissan, and then Dale installed it for me free of charge. He really went above and beyond the call of duty, and saved me a lot of money in the process. read more

I was hit and the person wanted to pay out of pocket. Caliber was amazing. I called to get an estimate and was told I could come in right then if I wanted. Carlos and the front desk staff were all very helpful and got me in and out in 15 minutes. I came back the following week and they replaced my bumper and washed my car in 3 hours! I highly recommend this place. The communication was excellent and they texted me progress on my car. read more

Arthur at the Caliber Collision on Wilcox Ave in Los Angeles is AWESOME! He kept me informed on the progress of my repair and car was finished when promised. I am very happy with the service and the repair. read more

Great service. My car was ready in two -- not the projected three -- days, and the work is perfect. Arthur went out of his way to be helpful, and everyone was patient and friendly, despite my crabbiness (medical problem, general coronavirus exhaustion, and anger that someone had hit my car). I didn't even have to return my rental car before picking up my own -- they took care of that for me. The next time a terrible person hits my car, I will definitely be back. read more

Had a pleasant experience fixing my car after I was rear ended nearby. Want to thank the entire team, and especially Carlos, for being very professional and friendly. Being updated on every step of the process was really comfortable. The team finished the job way before expected, and have accommodated all of our requests. The shop worked directly with my insurance, making the process easy and smooth. They contacted the nearby rental car company to come pick me up when I came in, and Carlos even took it back for me when I came back to pickup my car! All in all, very good and positive experience, would definitely recommend this shop for any repair!! read more

I couldn't be happier with the service and trustworthiness of this shop. They are fair, honest and do great work. They have done work on several cars of mine and it has always been top-notch. But this last experience really showed their customer-focused approach. I had a piece of trim that was coming off of my Lexus. I took it to the dealer and they wanted to charge me $400 to fix it. That seemed exorbitant. I brought it to Jesus at Caliber, he looked at it and said he would take care of it for free. He was super-courteous and had no desire to take advantage of the situation. It tok him less than 30 minutes and everything looked great. I will take any body work to them as long as I live here. read more

I didn't have to wait long for my service. I brought my car in the same day I called. Pedro did a wonderful job with the repairs and Carlos provided such great and timely service to my satisfaction. I would highly recommend this location for your vehicle's needs! read more

My care insurance company recommended a place to get my car fixed. I went in super stressed, because I wasn't sure if it was totaled. Long story short, some crazy drunk driver hit my parked car... there was a lot of body damage. Arthur, was incredibly kind and professional. Really went out of his way to let me know my car was in good hands. The world is in a crazy state, so I was super appreciative of the consistent updates about my car. Got her back today, and they did an amazing job! Everyone in the office is incredibly nice, also super communicative. Which usually isn't the case. This place is professional, and that's hard to find a garage like that in LA! Totally would recommend. read more

Great customer service. Carlos was my project manager and he was very professional and kept me updated every step of the way. He went above and beyond. The car looks great, too. read more

My 2002 Rav4 was hit parked in front of my house and the whole front corner was entirely dented in. I met Arthur when I came in for the initial estimate, and he helped me again when I came back to get the car fixed. He was extremely helpful and communicative throughout the process. He gave me the broad picture of what the experience would look like, sent regular updates, and was even helpful when I had an additional issue that I was not sure was related to the accident. I would definitely recommend this shop to others looking for body work. My car looks great! read more

After 20yrs in Hollywood, I have never been treated so well. My new car was keyed and kicked, I was really devistated/upset. May I just say, The Wilcox location exudes customer service. When I called for an appointment the receptionist was helpful and polite. I was met by a professional adjuster named Carlos, informitive, respectful of my time and just pleasant ( I really needed it!) He kept me in the loop during the repair and everything was done on time. When I picked my vehicle, I was so pleased...absolutely flawless work! Beautifully polished as well. Love this place and I'm really fussy. Bravo to them! read more

When my daughter called me crying, I knew something was terribly wrong. She was in a hit and run accident and we all know there's nothing pretty about getting into an auto accident. The whole process is such a hassle. With that said, Matt & Bob & the entire team at Caliber Collision were absolutely awesome. They worked with us & repaired my daughter's car in record time. We took it in on a Tuesday morning & picked it up on Thursday afternoon. They made the entire process as seamless as possible. And if that weren't enough, when we went to pick up the car, they noticed something on my car & offered to fix that on the spot! We highly recommend this shop--they are as good as it gets! read more

These guys are so awesome I want to give them more than 5 stars. I recently was rear-ended in stop and go traffic. The damage was relatively minimal (scratched bumper) but nonetheless it was necessary to go through the traditional rigamarole of contacting my auto insurance company, locating a reputable body shop, and getting a rental for the interim period. I'm luckily insured through te Automobile Club of Southern California and they recommended Caliber Collision to me. The one on Wilcox in Hollywood is quite near where I live so I opted to go there. They were professional but also empathetic and promised me they'd get on it as soon as possible, noting that it should take about a week to get my car back. Imagine my surprise when I got daily text messages updating me on the progress and then a phone call only three days later letting me know my car was ready early (!) and I was welcome to come in and get it. The bumper looked excellent, my car was sparkling clean, and they had even buffed out some scratches on the side that hadn't been caused by the rear ending. I'll definitely be a repeat customer should I have the misfortune the be involved in another fender bender. Thanks, Caliber! read more

Here I am again unfortunately but not because of the shop by no means! It's because some people really don't know how to drive or someone's got it out for me! EVERY accident I've been in, I ONLY use caliber collision. They treat me so well. I'm so impressed every time I get work on my car done. They also give my car back in a reasonable time and in better condition it was in! They put the extra "elbow grease" in and really care about their customers. I recommend them any chance I get. Carlos and his staff do their jobs right!!! Thank you again caliber team! Carlos has a heart of gold!!!! read more

Stellar customer service at this place. Everyone that works there makes you feel part of the family. BECAUSE THEY CARE!!! Carlos you are AMAZING!! read more

I am very disappointed in the service and quality of work done on my car at this location of Caliber. I first brought my car (Mercedes C class) into Caliber - Hollywood, 1925 N. Wilcox Ave, Los Angeles, CA 90038 on 09/22/2016 for repair to the passenger's side fender, front and rear doors, and quarter panel. I picked up the car on 10/11/2016. I picked up the car as the sun was going down, so, it was difficult to ascertain the quality of the paint. In the next couple days, after returning home, I noticed imperfections in the paint including a drip mark on the rear passenger door edge, rough spots in the door jamb and white speckles beneath the clear coat on the front fender. I returned the car on 10/17/2016. I picked up the car again on 10/25/2016, also in the evening. After returning home, the following day, in the sun, I again noticed white speckles beneath the clear coat, this time on the rear quarter panel, as well as bubbles in the paint on the front passenger door. I dropped off the car again on 10/31/2016. The store manager, Carlos, called me on 11/03/2016 stating the car would be ready the next day. On 11/04/2016, I called to be informed that the car was not ready, but would be ready on Monday 11/07/2016. I called on 11/07 to be informed the car still wasn't ready, but should be ready the next day. I again called on 11/08 to be informed the car still was not ready. At this point I'd had enough and got the district manager involved, who was none too happy at my experience thus far. The next day the district manager called me to tell me that he inspected the car and it was not acceptable. He stated that he was having the car taken to the Beverly Hills location on a flat bed to be painted. He stated that after it was repainted, it would be returned to this location to have the trim placed back on. I picked up the car again approximately two weeks later. This time, the paint was finally sorted, but, the chrome trim on the rear passenger door was not put on correctly. I discovered that the trim along the bottom of the window was put on askew and was peeling away and the trim at the bottom of the door was mis-aligned with the adjoining trim on the front door. I brought the car in a *FOURTH TIME* on December 22nd and finally have a complete and correct car after over three months. What I find unacceptable about all of this is that the car should have NEVER been returned to me in that condition. I have no idea how anyone from the shop could have done a quality check on the work and found it acceptable to leave the shop. Furthermore, until I got the district manager involved, the shop was content to just keep trying to repaint it and give it back in that condition. Not only am I disappointed in the quality of work performed, but, in the fact that the shop management found the quality acceptable. Their notifications were excellent the first time my car was there, however, the 2nd through 4th time my car was there, the notifications were almost non-existent. I had to keep initiating the calls to find out the status of my vehicle. read more

These guys are truly professionals. They've helped me on multiple occasions by this point but my most recent visit was what proved them to be so amazing in terms of their customer service. Particularly a gentleman by the name of Ari. He went above and beyond for me and his level of care was evident in how he helped me. I highly recommend Caliber! They aren't cheap but that's because they are the best in the business IMO. read more

Carlos and Diana have gone above and beyond multiple times to help with my car troubles!! Everyone here is super friendly and really takes care of you and cares about your car. My car was here previously and Carlos took time out of his Friday to find and install my battery for me, something they don't normally do. Thanks calliber!! read more

I am lucky enough to have found Caliber Collision. The customer service was exceptional to say the least. They have a friendly work environment and the quality of their work is the highest rate. I'm happy to give them a perfect score!! A special thanks to Edvard!! read more

I cannot rave about Caliber Collision and their helpfulness enough! This was my second time taking my vehicle here for repairs and I always leave with 100% satisfaction. I have been lucky enough both times to have Carlos as my service advisor. He always goes above and beyond for all my needs! This man is an angel in a body shop! He made me feel at-ease during the repairs, was extremely communicative, and always had a smile on his face while helping me during my time of need. I can't thank him enough! If you're looking for a repair shop, look no more! I have AAA insurance and couldn't have had a smoother experience. Thank you, CARLOS and Team! read more

Caliber Collision is one of the shops recommended by my insurance company so that is how I found them. My insurance ended up writing off my car, but I made several trips to this shop in the process. I was very impressed by how well-organized the place is, and how friendly all the staff were. Carlos was particularly helpful. read more

I had to bring in my car for a little bodywork and was directed to Caliber Collision as a bodyshop near me that comes trusted by USAA members. Being new to LA and my first experience taking my car in for body work I was a little nervous. I decided to go with CC as my best option on short notice. I wasn't the least bit disappointed! I had a great experience with the group in the office before I met for my appraisal. Everyone was very professional, the office was presentable and comfortable, and I had everything explained nicely for me regarding the process I was about to undertake with my car's repair. I met with Angel who took me out to the lot to look over my car. It took about 15 minutes, which was quick enough yet thorough in examination. I asked questions here and there during inspection which were politely and thoughtfully answered. I was told that because they needed to order a part it may take up to 5 days. I had to be out of town in 4, and the option to wait until the following week to take care of my car wasn't exactly what I had hoped for, so Angel checked with his manager and I was told they could have it done the day before I left! I was thrilled. Over the 4 day period I received a couple calls updating me on the confirmed price and another on the time my car would be ready for pickup. I never felt uninformed. I came back to pick up my car, happy to greet the kind office and Angel again. The result was exactly what I had hoped for. It even looked like the car had been washed for me! And I know the inside floors were kindly vacuumed. That was lovely. Overall my great experience with CC allowed me to overlook the fact that I had to pay for car repair, which is never fun. I will definitely recommend this place to anybody looking for a kind, trustworthy service with great results! -Kevin & Trinessa his Red 2008 Suzuki SX4 read more

I had to take my car in after a bad hit & run in the gym parking lot. My entire bumper was on the floor and had to be replaced. My insurance company suggested Caliber, which I hadn't tried out before. Left happy with the turnaround, communication, and overall experience. Carlos' team was very helpful and made sure I was 100% satisfied with my car before I left. Really appreciated that. Make sure to ask for them if you can. Thank you to the whole team!! read more

If I could give 0 stars I would. This place I thought was a good place to get your car fixed but it's not. It has been the worse experience I've ever had dealing with any auto body shop. My car was done very poorly. They charged the insurance company for new parts and put used after market parts. They did a poor job w paint and lining up my trunk. They also have put me in a bad spot w the rental company they used. I would suggest finding a better shop w better credentials. The only thhing good about the shop is Tge Tge front desk girls. They're nice and do their best. But this place doesn't care about the quality of work tGey only care about profit. Horrible spot. Never will I use them or recommend them. read more

I ran into a curb and was soo depressed until George L. Helped me out and got me my car back faster than any other place that ive taken my cars in the past. Thank you George and the crew!! read more

Incredible service! I needed a mirror replaced and Carlos advised me to order the part myself to save cost. When I brought in my car and the new part, Rafael installed it on the spot in minutes. This cost me much less than it would have at the dealership. I highly recommend this body shop! read more

Great experience here! They even took the time to re do part of our fender that I barely noticed. No problem to them, they re did entire thing at no extra charge and even took care of my rental for the day. Jesus is great I recommend and will return to this company for all future necessities. read more

I didn't feel safe in my car today, something was up, and I happened to pull into Caliber Collision and Wilman was the most helpful person I have ever had. Although Caliber are not mechanics, he test drove the car for me to make sure I was safe enough to drive home and advised me with what I had to do next to make sure my car was safe to drive. I cannot thank Wilman enough for his services, a life saver! read more

Is this actually my first review?? I've read yelp reviews for so many years, but apparently never wrote one myself. Just cleaned out my voicemails and heard an old message from Angel at Caliber Collision. It reminded me of what a fantastic experience I had there. My service rep, Angel, turned what I'd generally expect to be an aggravating time, into something about as easy breezy as possible...considering my car was cracked up. He's definitely a straight shooter and very communicative. I ever need any more body work (fingers crossed I won't!) I'll definitely be back... read more

DO NOT go here unless you enjoy wasting your time and money or you don't care about your car. Without exaggeration, the paint job, the body work, everything about their work was beyond sloppy. It actually left my car in a worse condition than when I had dropped it off. I had some minor body work and was told that I should receive an estimate within the day. I didn't hear from them for several days, so I stopped by the shop to see what the holdup was and found that they hadn't started any work on the car; it just was sitting in an unsecured dirt filled lot and the car door was unlocked. I was shocked, but they told me they had just moved it there to start work. So, I gave them a break. I finally got the estimate but it took them a whole week from when I dropped my car off to and they told me that it would take over 3 weeks, which ridiculous amount of time for the minor body work. Also, they tried to stick salvaged parts into my brand new Lexus. So, I had a talk with the shop manager and after that, amazingly, they were suddenly really good about follow up and they finished way ahead of schedule- within 5 days- 'cause they said they moved my car up the repair queue and put their best guys on it. So, I rested easy, expecting my car would be good shape when it's ready. To my utter disappointment, this was not the case. When I picked up the car was covered in thick dust/dirt and my trunk wouldn't close properly. The paint job was terrible- orange peel, fish eyes, random bits of touch up paint, and runs down the entire side of the vehicle. Also, there was overspray inside the vehicle and the headlights were installed incorrectly rendering my car unsafe to drive at night. Upon further inspection, I found more than a dozen major mistakes. I was horrified. This place claims five star shop prices but delivers like a shady cash-only ghetto operation. read more

**Before having my car towed, I was encouraged by the shop's good rating on Yelp. So many 5 star reviews! Unfortunately my experience was very poor and I DO NOT RECOMMEND Caliber Collision.** I was in a car accident on a Wednesday-- I was T-boned in an intersection. Unfortunately, I was already 99% sure my car was a goner, and every opinion I received was of the same conclusion; totaled. I had my poor car towed to Caliber Collision early on the morning of the following Friday. I spoke to their receptionist later that morning, regarding paperwork which I completed and returned within the hour. I chose Caliber Collision because they are a preferred auto shop under my insurance, Liberty Mutual. As a Liberty Mutual client, I'm entitled to priority scheduling as well as lifetime warrantied repairs/parts. I was convinced no repairs would be made to my car, given it's terrible condition, but I took it to this "preferred" auto shop as a precaution, and for the priority service I was told I would receive. However, the shop took more than a week and a half to finally determine my car a total loss. Absurd. Communication from the shop was non-existent, other than my attempts at contacting them. Finally, after a week-and-a-half, I was able to get someone on the phone at which point I was told they were "almost done" and would have a better idea "tomorrow". Insane. The impression I got was that they hadn't even examined my vehicle yet! My car had been sitting in their shop for over a week, and he couldn't give me a single detail or any inclination of how they determined the condition of my vehicle. Very frustrating. The next day I was contact by my Liberty Mutual claim handler, informing me that the shop did indeed find my car to be a total loss, and that I would receive payment in 2 (two) days. My grievance in this situation is primarily with Caliber Collision as the delayed service and lack of communication only leads me to believe that they were taking advantage of my time and money, though the cost was covered by my insurance. I was forced to extend my rental car (not covered by my insurance) for another week and left hanging for days on end, without any word from the shop. Taking my car to Caliber Collision was a mistake as I clearly was not given any preferential, professional or timely treatment-- just a waiting game. I would have gone elsewhere had it not been for the recommendation of my insurance company. In the midst of the stress and panic that comes with being involved in a car accident, one would appreciate being able to rely on the services being paid for, instead of being ignored and "held for ransom" so to speak. My experience with Caliber Collision was stressful and overall pretty darn terrible. :( read more

Pros: I really like that Caliber Collision keeps you posted on the progress of your repairs/body work, etc. When speaking to my representative, I felt they were genuinely interested in making me whole again by getting my car back to me expeditiously. Cons: After two weeks of repairs, I was finally called to pick up my car. I arrived at closing, so all I could do was pay my deductible, grab my car, and exit the parking area before they closed the gate. Upon exiting I was in traffic, so there was no way I could get up to more than 25 MPH. Later on that night I took my car for a test drive only to hear all sorts of humming noises coming from the point of impact. It sounded as if a motorcycle was behind me. I then rolled down my window and all sorts of high pitched noises were coming from my rim/hub/suspension area of my car. If Caliber did a test drive like they said they did, there is no way they wouldn't have heard the racket I heard. It was loud enough for a deaf person to hear. When I called on Saturday to let them know what was wrong with my car, I was told my representative would call me back. No call. I then called back two hours later and was told I'd get a call back in 5 minutes. Still no call. Finally, I called back enraged and was told my representative had gone for the day. I realize their shop hours are M - F from early AM until 5:30 PM, but considering this was a return I thought they would at least call me back expeditiously. Not Caliber. So, Angel agreed to let me bring my car in even though my representative was gone, so that I would be first in line on Monday. I insisted Angel be outside as I approached, so that he could hear the noises coming from my car. He agreed and took notes. On Monday, I received a call from Caliber asking me what exactly did I hear. What! Didn't Angel communicate my disappointment to Carlos? Apparently not. Needless to say I'm still without a car and it's been 2 weeks and 2 days. In closing, I'm not here to bash Caliber Collision, but only to give accurate account of everything that happened and in the order in which it occurred. All I wish is that they had did an adequate job the first time and spared me the inconvenience of having to return a second time. read more

Carlos & Omar are great! They gave me the best customer service & repaired my jeep in record time. The staff is friendly, polite & professional. They even dropped my car off at work for me. Plus made getting a car rental a snap. Accidents are not fun, but at Caliber, they'll get you through it & get the job done right! read more

I went to Caliber Collision on the recommendation of my insurance company. I was involved in a two car accident; the only real damage to my driver's side passenger door. After a 10-minute examination of my car (which was parked on the side of the road, not lifted or anything), the mechanic came in smiling and shaking his head. He told me it was "serious" and they'd have to replace both doors on that side as well as the center support. Listen...the driver's door was dented slightly, but did *not* need to be replaced, as it closes, locks, the windows work, everything. The center support was, as well, dented towards the bottom but otherwise not in need of a complete replacement, as I found out when I consulted another mechanic. It took them 3 weeks to get the estimate to my insurance company, and when I finally received it I was floored. Not only did they estimate both doors and the support (which were fair), they also threw in a tire and bumper (neither of which were at all affected by the accident), and part of the windshield (not affected or cracked at all), as well shocks, struts, and supports - things you need to actually look under/into the car to examine. In the three weeks (three weeks!!) since I'd gone to them, I visited another mechanic, who told me that the front door and support could be replaced, but the support could also be bolstered. He made no mention of tires, bumpers, or the windshield, and placed the doors at around $500-800 apiece. The bill from Caliber? Just under $2800. Absolutely dreadful. Never again. read more

Liars, my car was taken here with rear-end damage. My car is an older car so the insurance company deemed the car a total loss. We were in contact with Carlos. I remember having a strange conversation in which Carlos Cruz stated their was damage to my side window? I said what damage to my window? I explanined that the car was old and perhaps he did not undersatnd that the windows on my min-van pop out. Carlos said oh ok. Fast forward to me letting the insurance company know that we would keep our car. Carlos was unreeachable for both me and my lawyer. We did not think much of it until my car was brought back to my house with no phone call. As I looked at my baby I noticed this yellow plastic taped to my window... I asked the Two guy what happen to my car, he said, I do not know. I ran in the house to call my lawyer about the new Damage. I asked the driver was this damage here when you towed the car? Ruben replied "NO". I immedialtely called Caliber Collisions in Hollywood and asked for Carlos after a long wait he came to the phone. When I asked Carlos Cruz what happen to my car he said what do you mean, I said what happen to my window? Carlos said your car came to us like this. These guys will destroy your car and say oh it came to us like this. I have pictures of what the car looked like damage wise, Mercury Insurance has pictures of what my car looked like but I guess Carlos Cruz is God and he must be right? Now, everyone wants to play the balme game. It must have been the tow guy. The tow guy was sent from Caliber? The tow guy moved my car on a flat bed. I don't think he would snatch my window out of it's sockets while towing the car? Bottom line once you lie you can never trust a person who lies just once to a customer, it will always taint any other experience or encounter. Once you lie and get away with it you become use to being dishonest. Carlos Cruz as far as I can see is dishonest and has now forever tainted Caliber Collisions. Carlos Cruz is a slimmy liar, Pablo Galvez the manager needs to fire him. I am a teacher on vacation, thanks for the extra stress and the lack of honesty Carlos Cruz and Caliber Collisions. I am a teacher, parent of six, and a wife. Carlos learn how to be an honest moral person, your days are numbered. Bad people can only survive as long as others do not know they are dishonest. WHEN IN DOUBT GO SOMEWHERE ELSE THESE GUYS WILL DAMAGE YOUR CAR AND PLEAD THE 5TH. You will be stuck trying to prove thier dishonesty, after all who needs the hassel:) read more

they are amazing here! carlos, thank you for all your help! they do amazing work and care about you and getting your car done the right way! ibswear this is the place to go! read more

This was my first car accident where I had to actually go through the whole she bang of getting my car repaired at someone else's insurance. Caliber Collision made the whole process from start to finish seamless. I didn't have to worry about anything throughout the entire time! Thank you for your speedy customer service and for my wonderful repairs. read more