Excellent communication from the start to the end of the process to fix my truck. Raul did an outstanding job and I would recommend their service. read more

Jaime's customer service was great! He returned 2 front fenders that came in damaged cause they didn't meet his standards. He keep me in the loop the whole time and still got my truck out of the shop in one week has promised. read more

About six months ago I had the unfortunate experience of walking out to the front of my car being smashed while parked at work. I was lucky enough though that the person that caused the damages actually left a note!!! Some insurance phone calls later and I was on my way to caliber for repairs. I picked the car up and everything seemed okay to me but after a few months of driving it I noticed some minor details I wasn't thrilled with, but I learned to live with. One day I decided to take them up on the warranty and called. I spoke with the manager Chad and right out the gate he was pleasant, helpful, and willing to do anything to make me happy. We addressed all the issues and he put me in a nice rental. I picked up my car a couple days ago and couldn't be happier. Chad and his team were great about communication and making sure I was very happy. I highly recommend the team over at caliber! read more

Caliber Collision - Car looking back to new! - Body Shops Near Me - Mission Viejo, California

Great customer service. I was constantly getting updates via email and text. There seemed to be some confusion between my insurance and the insurance responsible for the collision. Lance handled everything for me. Jose was the body tech that fixed my bumper. He did amazing. I also got a complimentary car wash. Overall the job was done fast and the communication was exceptional. Thank you Lance, Jose, and the amazing Caliber team. read more

Everyone here is very helpful. I've been here more than once and Vince is great!!!! He makes sure he informs you on every step that's being done and gives you accurate time on when you will be getting your car back. My van looks like new read more

Someone hit my truck while attempting to park next to me in a parking garage. The driver was kind enough to wait for me to return and he notified me of the damage. I instantly knew I was going to go to Caliber Collision for my repairs. I had been there before and I received such excellent customer service I swore if I ever needed repair work done, I would come back to Caliber Collision. Lance helped me out and was a true professional. He was kind, informative and prompt! The two girls at the front desk were very pleasant and helpful also. Lance kept me updated on my repairs and he was always available for a phone call. I highly recommend this Caliber Collision for anyone needing repairs done to their vehicle. Thank you again to Lance and the rest of the team at Caliber!! read more

I got in a really bad accident and I came here because AAA recommended it. When I walked in I was greeted by such a nice girl at the front desk. She was patient and so sweet and friendly. I wish I got her name. I was there Monday around 3:30. Then I was helped by Tyler Goetz. Tyler was the most sweetest, kind, friendly, helpful, knowledgeable, useful, just all around exceptional service. He made it such a smooth process. I don't even know what the results of my car are yet but had to write this yelp. He should definitely get recognized. He was outstanding. He went above and beyond. read more

Great Customer Service!!! I just had my car repaired, at Caliber Collision in Mission Viejo, and was very pleased with the service I received. Yesenia, the receptionist, greeted me in a very courteous manner and immediately put me in contact with Vince, my account manager. Vince, was very courteous, efficient and gave me daily updates about my car. When I picked my car, Vince went over every detail and answered every question I had. Based on the service I received, I would recommend this shop to everybody. read more

Best Customer Service experience I have ever had! I just purchased a brand new Infiniti and was in my first accident ever; a week after I had purchased it. It was one of the scariest moments of my life. Thankfully Nick at Caliber Collision Mission Viejo was there to make it better. The team at Caliber had fixed my car and had it looking exactly how it looked when I bought it, in no time! If I could give Nick 10 stars for his customer service alone, I would! He was updating me every 48 hours with the status of my car. We ran into some mishaps with Infiniti and he was very transparent about what was going on! He really went above and beyond for me! Anytime I emailed or called him he responded within an hour. You can tell he really cares and is passionate about what he does! Thanks Nick! I would absolutely recommend anyone to this place everyone here is a amazing. read more

I had an amazing experience with Caliber Collision from start to finish. After the insurance company recommended them I was able to drop my car off almost immediately and checking it in went great. Vince Cox was handling the work on the car there and did an amazing job of keeping me informed of the progress and the estimated time of completion throughout the repair. In all my years of getting work done on my cars I've never had such a great experience than Vince and the team there. The work came out better than it was brand new. I'd recommend Caliber Collision to anyone read more

I brought my car in for bumper repair and Vince took care of my estimate. He was very helpful and thorough. When I brought the car in, Chad explained the process and told me it would take three or four days. It was done in three, and I didn't bring it in until mid-afternoon on the first day! When I picked it up, Yesenia was very nice and quick. They did a great job and I would highly recommend their services. read more

Really amazing experience, people are so nice and helpful! We met Vince Cox , yesenia and they are really nice and helpful, satisfied with all our questions and services. Thank you! read more

My daughter experienced a hit and run accident recently. AAA recommended Caliber. I was assigned to Osiel. Friendly young man with calm manors. Guided us through the repairs with excellent communication and fair pricing. Repair was timely, high quality, and car was delivered to home. Pleasant experience, and highly recommended. read more

I was absolutely amazed by the outstanding service I received from Caliber Collision. Everyone there is so friendly, courteous and extremely professional. My Sequoia, which is 14 years old, looked fabulous after the work was completed. If I ever need any work done on my vehicle, this is where I would take my car. In particular, my service advisor, Taylor provided me with excellent service! He is very knowledgeable, kept me apprised of the status of my repairs and between Taylor and my mechanics, Kyle and Thomas, got my car back to me by the date they had estimated. This was truly the BEST vehicle repair service I've ever experienced. I would highly recommend Caliber to anyone. read more

I got into a fender bender, naturally I was distraught.... AAA referred me to Caliber Collision. From the first interaction I had, to the last, it was a Fantastic experience! They took all of the pain out of an unfortunate situation! The gentlemen, Taylor, (who examined my vehicle) was so compassionate, quick, friendly, and attentive. He did his best to get the repair done in a timely manner and called me with updates. He also did a great job setting expectations and not over promising. He estimated I would have the car back in a week, and it actually only took 3 days! Not only does the repair work look Spectacular, they did an excellent job detailing it. I really appreciate all the help from Taylor and Chad at Caliber Collision. Hopefully I do not need cosmetic repairs again, but if I do- I will definitely be going back to Caliber Collision! read more

I just repair my front bumper I'm really like how those guys did they match the same color with my Honda Accord just I wanna say thanks to Zdenko to help me with my Honda read more

I was very pleased with the service I received at Caliber Collision in Mission Viejo! I dealt with Lance - he was straightforward and an excellent communicator. He kept me informed of progress using text messages and phone calls. He gave me a schedule estimate and was right on schedule! The repair on the car was perfect. Thank you Lance and the team that worked on my car. read more

Caliber did a great job repairing the damage to my truck. The staff are great and very responsive. Wonder experience.

This is the second time that I have used this body shop. On both occasions, the service was excellent and I had no problems with the work performed. As an added convenience, there is a Enterprise Car Rental with walking distance. read more

I was referred to this shop by Farmers Insurance since a man hit my car recently. A young man named Taylor greeted me went over process arrangements etc that would take place the following week. Everything was on schedule drop off work done actually ahead of time. I would definitely recommend this shop for workmanship and excellent customer service. I like that Taylor kept me informed by text, that works best for me. Also convenient to have Enterprise Rental within walking distance. Good job I'm one happy customer. Thanks Taylor! read more

Caliber Collision - Excellent workmanship and customer service! I highly recommend this shop! Thanks Taylor! - Body Shops Near Me - Mission Viejo, California

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My auto insurance carrier referred me to Caliber Collision. My car was repaired in record time. I dropped it off on a Monday and picked it up 4 days later on Friday. Caliber Collision did a fantastic job, my car looks brand new. The whole process went smoothly including coordinating the rental car agency. Greg was my contact person, he communicated with me daily regarding the progress of my car repair and answered any question I had. If I ever need to have another car repaired I will use Caliber Collision located in Mission Viejo. read more

The owners of Caliber need to know what an incredible employee they have in Mission Viejo: Vince Cox. He is the kind of stellar person that make customers feel welcome, understood, cared about, and in good hands. I recently had my car fixed up at Caliber in Mission Viejo, and Vince was just terrific. With service like that, there's no need to call around when I need a great body shop. I already know where the best place is town is, and where to refer friends to, when their car needs some love. Thanks for your work, Vince, and being such a class act! My previous 5 star review from a few years ago: This goes out to Nick Thorburn, and Shawlee Sudduth, and to the owners of Caliber who should know what fantastic people they have working at Caliber in Mission Viejo!!! I should have written one of these a year ago, when I first took a car to Caliber, and was delighted with Nick's service...which is why I took my car there this time! From the moment I brought my car in for door/fender/bumper repairs, after being hit in L.A., I once again felt like I was in very good, professional hands at Caliber. Shawlee is bright and bubbly, and makes sure all bases are covered. She greets you with a smile, and makes you feel welcome :) In both of my experiences at Caliber, Nick has been incredibly thorough, warm, communicative, and clearly eager to get the work done as soon as possible! That means a lot, even when I have a rental car provided by insurance, because I really prefer to drive my own car. Nick called me daily, updating me on the progress with my car, and the progress with insurance company communications. He is a straight shooter, truly concerned with satisfying his customers, and has an all around fantastic personality. I also appreciated how he had my back, when I was discussing repairs with a visiting insurance company representative. At every step of the way, Nick helped me understand what needed to be done, what options I had, and how we could achieve the best results. If you are shopping around for a shop to take good care of you and your car, you have found the right place! read more

Fantastic experience. Raul was so helpful. We has an odd situation because we brought the car in, but someone else paid for the work. Instead of it being a problem everything went smoothly. They sent me daily text messages telling where in the process the car was. I would use their service again. read more

I had the greatest service from Caliber Collision! I started at the Irvine location. The staff was so polite and helpful. My estimate did not take long. My car was moved to Caliber in Mission Viejo and I worked with a guy named Vince. He is amazing and if I could would give him more than 5 stars! The repairs were great and the extra care to clean and buff my car was greatly appreciated!! Vince went over everything that was done and was very patient with my questions. Overall an outstanding example of customer care! read more

I had a great experience at this Caliber Collision. Stephan took care of my Mazda CX-5, I loved the way my car came out. Jaime was courteous enough to offer a ride as well. Great experience and I would definitely recommend this location. read more

If you're allowed to ask for anyone to work with, ask for Rick Rodman. The guy knows his stuff in this business. He kept me updated with everything going on and went beyond what I had imagined. He was more than helpful and had a great attitude! Highly recommend! read more

Great, trustworthy care and attention to detail. Rick and Steve are exactly the experts you want diagnosing and working on your car. In an industry that too often leaves the customer feeling left out of the equation and wondering what they paid for, Rick and Steve articulated exactly the work we needed and why we needed it. We will definitely be back whenever we have auto needs in the future. read more

Caliber Collision - Body Shops Near Me - Mission Viejo, California

I am not one to pass out 5 stars to automotive body shops, but I must say that my dent has finally vanished. I had gone to a concert at the greek theater in LA, where they have insane stacked parking I had backed into a low lying black post, and had a pretty bad dent in my tailgate. I had called a bumper guy "bumper rescue", and he attempted to bond-o over the dent. Days after it was painted it cracked, and looked like a spider's web. The dent repair man went out of business immediately after he tried to fix my car, and I was out $400, with no one to complain to, and I am sure I wasn't the only one. I had been wanted to get it fixed since. Learning my lesson, I will no longer go with a mom & pop shop for auto collision work. You want to deal with professionals, who do this all day long. As if you we're going to a surgeon, you want to go to the surgeon who does this type of operation all the time, not just as a side business. I called the boys at Caliber Collision, because I know they have a large national company and deal with a lot of types of repair work. Mine being a scratch in comparison to what types of damage I saw in their working bays. Quote came back under what I anticipated, and they finished the 5 day job in 2. On time and under my budget. No hassle, no haggle. Heaven forbid I need to ever come back here, but at least I know where to go. I should have come here to begin with. Lesson learned. Car looks great, I would recommend them to anyone looking to get some bodywork done. read more

After my parked car was rear ended by a brand new teen driver I took my car to Caliber Collision as my insurance company told me they could pay the shop directly. My service advisor was Jason Temple and he was an all star in getting everything processed and he even went above and beyond when I had trouble with the insurance company when I went to pick up my car. I will be trusting Caliber Collision with any future damage that may befall my car! read more

After having a wall jump out in front of me in my driveway, I was referred to Caliber Collision by my insurance company. I'm a big fan of convenience, and it doesn't get any easier or convenient than Caliber. I checked in, got my paperwork done, met the advisor, and left with a gentleman from Hertz to get my rental car, all in about 20 minutes. Caliber took care of calling Hertz for me, I didn't even have to look up their info. Brad and Dan were my advisors and they did a great job of staying in contact with me and letting me know what the status was. Days later I have my truck back and it looks as good as new and it was detailed inside and out. read more

I recently had the honor of being rear ended on the 405 as a sort of welcoming to Southern California. My Mustang, also referred to as my baby, had just been painted and was in pristine condition when I was hit. This whole ordeal had been the biggest pain in my bumper; dealing with stupid insurance claims, being denied a rental car because the car wasn't in my name, the list just kept piling up. Then I showed up at Caliber-and things began to turn around. The girl at the front desk was nice and helpful. Victor took care of my car and he knew how important my beautiful Ford was to me...even though he is a Chevy guy, he's alright in my book. He not only took care of the damage done to my car, he also made sure I had a rental car and fixed little odds and ends I had asked about! Plus, he immediately noticed details about the parts- no after market for me! Victor went above and beyond! This place is great and I'd recommend it to anyone! read more

I've taken two of my cars there now and I've had exceptional service. most recently I had my 96 Tacoma truck repaired here and I've been working with Oscar. Oscar has always kept me well informed with the progess of my repairs and he meticulously adresses my issues or concerns. I was happy to get my truck back in one piece again. On my other car. My 08 Odyssey, I had a door and fender replaced. I couldn't tell were they blended the paint and the color match was pretty flawless. Nice job x2. Thanks read more

Excellent service and repair. I took my car in for serious bodywork. Repair consultant went over the details with me . they gave be a finish date and kept to it. He kept me informed as the days went on. I would recommend bringing your car this body shop. read more

I received excellent service from Caliber Collision Center, Mission Viejo. There Customer Service is outstanding, their facility is clean and neat, and the work is done professionally with no surprises. I recommend Caliber Collision Center, Mission Viejo, to anyone who needs their services. Thomas Herring III, PE read more

I brought my c350 in for bumper repair following an accident. Went thru my insurance for recommended repair shops and was led here. Initially very pleased with the look. But less then a year later I noticed paint chipping and peeling all along the bumper. Rest of car is normal but the bumper, the only part that was replaced here, is peeling paint from the inner edges where the trunk meets the bumper and the scratches that were there previously are showing thru.. I notice each time I get my cat detailed like today and cringe. I'm finally getting around to leaving a review. So annoying.. this place charged well over a grand to my insurance company for repair and its already fading. Totally ruins the look of my car. read more

Wow!!!! Rick took care of my car and made it look like new again. The entire process was quick and painless and the entire staff was so helpful. I am so glad I was sent here and nowhere else. They know exactly what they're doing, no wonder they're the biggest guys in town. read more

Caliber Collision - Before and after pic :) - Body Shops Near Me - Mission Viejo, California

This place is the best experience I've ever had with a repair service. Free popcorn! Awesome staff! Quick turnaround! Conveniently located! Excellent quality! Email updates! Accurate estimates! Free popcorn! Francisco took care of me, and I have to say, it is one of the most professional experiences I've ever had, especially from a body shop. My car actually came out looking better than it did when it came in. Service and attention to detail was top notch. If I ever get in another collision (and nobody gets hurt), I'll be relieved to know that I have this place to look forward to. read more

We had a repair done some time back and we were happy with the service and workmanship, but today (around 2 years later) we had an issue that may or may not tie back to the work they did. A true test for any business they went out of their way to help and never questioned the request. We're very pleased with the service and attitude and will be back if we need repair work in the future. read more

Caliber Collision did an amazing job! My car was suppose to be done in two weeks and they were done in less than a week. Rick did an awesome job on communicating with me on all the details about the repairs! So glad my insurance recommended me to them. Thank you guys! read more

Working with Zdenko at this Caliber Collision was a great experience. He kept me in the loop constantly and was incredibly thorough. Very happy with my service here!! read more