I damaged my Tesla driving into the garage. I went online looking for a auto collision shop with great reviews and came across fix auto Lake Forest. I am so glad I found this Shop. Julie and Gil were very warm and welcoming. Julie kept me updated on the repair status. She is such a sweet lady. They completed the work within the estimated timeframe. My car looks just like it just left the showroom with flawless paint. And the repairs were very fairly priced the cost was significantly less than other estimates. Gil is professional, honest, and respectful. I would highly recommend Fix auto in Lake Forest! Thank you Fix auto you guys rock!! Tracy M read more

I am so grateful for Fix Auto! They truly exceeded all expectations and took great care of us. Our car was finished earlier than expected. Customer service was phenomenal. Everything from start to finish was fantastic. Thank you so much to Julie and Gil! Would highly recommend this place. read more

Fix Auto went above and beyond to get our car repaired after the accident. Julie and Gil were so kind and thoroughly communicated updates and progress throughout the time they had our car. Our car was washed and detailed before pick up and honestly, it runs better than before. Thank you Fix Auto for doing such a wonderful job from start to finish! read more

I booked an appointment, but it was unexpectedly canceled due to a system double-booking issue. I understand mistakes happen, but when I called and explained that I only needed a few minutes, the staff member became upset and raised her voice. Very disappointing experience. I hope management can ensure customers are treated with more patience, courtesy, and professionalism. read more

I took my Tesla Model Y to Fix Auto Lake Forest, which is a Tesla Approved body repair shop. I couldn't be more impressed with the experience. From start to finish, Travis and his team (Julie and Gil) provided outstanding customer service, making the entire process smooth and stress-free. The communication was exceptional--every question I had was answered quickly and honestly, and I was kept informed every step of the way. Gil went above and beyond making sure all the areas I pointed out were completely addressed with no question. Gil's extensive experience with Tesla models was reassuring and made me feel my car was in great hands. There were no games or gimmicks, just straightforward, top-notch service. The quality of the work done on my car was remarkable, and my Tesla looks as good as new. (see before and after photos) I highly recommend Fix Auto Lake Forest to anyone looking for reliable, professional, and genuinely caring auto body experts. They truly deliver 100% the best service and the turnaround time was amazing! Forget the rest, go with the best... Fix Auto Lake Forest! You won't be disappointed. read more

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I had a very disappointing experience. I stopped by simply to ask about the price of a service. There was no one at the front desk, and after a few minutes a woman came out. Instead of answering my simple question, she told me to leave and come back later because she was on her lunch break. She spoke to me as if I had walked into her private home, not a business that is supposed to serve customers. If the business is closed for lunch, the doors should be locked or a sign should be posted. Customers should not be treated with disrespect for simply asking a question. Professionalism and basic courtesy cost nothing. Unfortunately, this was one of the worst customer service experiences I've had, and I will not be returning. I would advise this woman to acquire a bit of professionalism and learn how to treat customers with respect. read more

There's only one place I'd take my car or recommend anyone to take their car to get body work done... and that's Fix Auto Lake Forest. Nothing but kind, genuine human beings who provide incredible services. They value your time, money, and understand that life will sometimes hand you lemons. But one thing they will not do is take advantage of you when it does. Thank you Travis, Julie, and the entire Fix Auto Lake Forest team for always taking care of me. read more

Amazing owner, office manager, and team! From the moment you walk through the door, you're made to feel welcome and treated like family. The shop has a genuine, friendly atmosphere, and everyone goes above and beyond to take care of their customers. I truly appreciate their outstanding service and highly recommend them! read more

I truly cannot say enough amazing things about my experience here from start to finish. From the very beginning, they took incredible care of me. They even arranged to have my car towed and handled everything seamlessly -- and I didn't have to pay anything out of pocket for that. That alone immediately showed me the level of service they provide. The communication throughout the entire process was outstanding. They kept me updated every step of the way, clearly explaining what was going on with my car and what to expect next. There were no surprises, just professionalism and transparency. They gave me an estimated completion time that I was already happy with -- and then somehow delivered in half the time. That kind of efficiency is rare. It's such a relief knowing I now have a repair shop I can trust and confidently return to in the future (hopefully not anytime soon ). If you're looking for honest, responsive, top-tier service -- this is the place. Highly recommend. read more

If I could give Fix Auto Lake Forest zero stars, I would. They handled my car with complete carelessness and then refused to take responsibility. During repairs, they broke the Mustang logo off the front of my car and tried to glue it back on instead of properly fixing it. They also broke my horn, which was working fine before I brought it in. When I confronted them, they denied it. I took the car to my dealership, who confirmed the horn was broken and replaced it for a $100 deductible. When I asked Fix Auto to cover the cost for damage they caused, they essentially told me to "go screw myself." Now, the manager won't respond to me at all. While my car's front isn't completely ruined, their sloppy repairs mean more work will likely be needed in the future -- and that's unacceptable. This kind of shoddy workmanship and unprofessional attitude is exactly why I'm warning others: do not trust your car to this place. They will damage your vehicle, deny it, refuse to fix it, and ignore you when you seek help. read more

Fix Auto Lake Forest - After my cars logo fell off you can see the glue they used to try and keep the logo on without me noticing. - Body Shops Near Me - Lake Forest, California

I rarely ever leave reviews these days but really want to give a shout out to Fix Auto in Lake Forest for their phenomenal work. My brand new Tesla Model Y got damaged by another driver while it was parked at my workplace, which was not the happiest situation for me. Gil, Julie, and the team at Fix Auto not only did a great job, but exceeded my expectations. I've had friends and colleagues wait months for body shops to finish repairs but it was not the case here. Fix Auto got the work done in a timely manner while communicating frequently & transparently throughout the process. No sneaky hidden charges, no weird surprises, and worked well with my insurance company. Can't recommend enough. read more

Made her look like new again and at record speed. Great customer service from start to finish. read more

Fix Auto Lake Forest - Body Shops Near Me - Lake Forest, California

I highly recommend Fix Auto Lake Forest! First class, affordable service! Everyone there was so nice, friendly, and welcoming. They made the whole process of fixing my Tesla easy and kept me updated along the way. It's rare to find a shop where everyone genuinely seems happy and enjoys helping customers. I would definitely recommend them if you need any auto body work! read more

A small miracle happened to me today! I had a minor scratch on my bumper and was worried I might have to spend a fortune to fix it. I imagined being told that the entire bumper needed to be replaced. But before I even stepped inside the office, a gentleman -- I believe his name was Travis -- came out to greet me and asked how he could help. When I explained my concern, he immediately offered to take a look and said he could fix it in just a few minutes. And sure enough, he did -- right there on the spot! What an incredible level of service. I had visited this place a few years ago and received the same kind of courtesy and service with a smile. It's rare to find that kind of genuine customer care these days. Highly recommend them! read more

I rate these kind folks as "Above and Beyond caring for their customers! More than just a business...they bring a human element to their work that is unmatched. I highly recommend their service!​ read more

Great service. Received a quote the same day just by sending a picture. I had a bumper replaced on my Mercedes and they did a great job. Efficient and professional. Price wise they were actually cheaper then some other quotes I got. read more

Fix Auto Lake Forest - Front bumper replaced. - Body Shops Near Me - Lake Forest, California

Excellent service with quality work for a great value. The staff is very kind and knowledgeable and will do their best to repair your vehicle. read more

Excellent service! Kind employees! Saved our beloved Tacoma from getting totaled. Can't thank them enough! read more

Fix Auto Lake Forest - A great looking truck brought back to life! - Body Shops Near Me - Lake Forest, California

Excellent quality and reliable service proven after they repaired 2 of our cars. They provided a quote before they repaired the cars. After finish were unbelievably awesome, our cars looked brand new. Highly recommended! read more

I've had my Tesla Model 3 repaired at Fix Auto three times now, and the experience has been exceptional every single time. Their workmanship is top‑tier--my car always comes back looking perfect--and their communication throughout the process is clear and reassuring.What really sets them apart is the team. Every employee I've met has been courteous, helpful, and genuinely invested in making sure customers feel taken care of. They consistently go above and beyond, and it shows.There's no other shop I'd trust with my car. I highly recommend Fix Auto! read more

Very pleased with the service we received from Fix Auto in Lake Forest for a Tesla Y bumper and trunk lid replacement after we were rear-ended. They worked seamlessly with our insurance carrier. Very responsive and answered every phone call, friendly and very collegial, and kept us well informed regarding the arrival of parts and process of our repair - finishing our repair ahead of schedule. They even did a great job of washing the car just before pickup - looked as good as new and even better than a recent mobile car wash service. Had a minor glue issue involving a replacement tail-light - they asked me to drop by the next day and were able to replace with a new tail-light in under 20 minutes while I waited. Overall, could not have had a more pleasant or satisfying repair experience. They clearly take immense pride in providing excellent customer service. Very much appreciated and highly recommended. read more

Bumped someone and needed a front end repair, thought it wasn't too bad but the experts here at Fix it Auto were able to take everything apart and replace every single damaged piece with brand new hardware. My car looks better than before it came in to the shop, freshly painted and without blemishes, alignment of the bumper better than before when I used to have two black plastic pieces sticking out, they no longer show. I believe my technician was Gil, he was very professional and friendly and took great care of my BMW. The lady behind the counter was great as well, she went the extra mile to secure me a rental car that met my needs. I would highly recommend this shop for someone looking to restore their car to its best condition, if you truly care about your vehicle, take it to Fix it Auto Lake Forest for a worry free experience. read more

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Office manager Julie called me before I even finished talking to my insurance case manager. Within 5 minutes, she got my appointment & rental car plus estimate drop off/job finished. Upon arrival, their staff already waited for me & got all my paperwork & logistics & rental car within 15 minutes. Friendly, professional & competent & great job on my car fixing with no hassle & knowledgeable of my car's condition. Highly recommended plus lifetime warranty on my fix. 5 star read more

If you are going to bring your car anywhere for auto body repair, PLEASE bring it here! You will not be disappointed. They are extremely kind people serving this community, not looking to empty your pockets. I pulled my bumper down while exiting the parking lot at work and the next morning, I walked in and showed them. They fixed my car in 10 minutes for FREE! He replaced the clips with new ones and added some adhesion, and BAM. To me, I felt I should have been charged but they said No thank you. I bought them donuts and coffee to say thank you because I was so grateful. I was quoted $225 by someone on Craigslist for this exact repair.... But I am so glad I trusted Fix Auto - I won't go anywhere else for my car repair needs! read more

Fix Auto Lake Forest - Before repair - Body Shops Near Me - Lake Forest, California

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'They are the best! From the moment you walk in the door. I was greeted by their office manager Julie. She was so, helpful and welcoming. Then Gil our service adviser took it from there. Quick serviceand excellentwork to say the lease. Thank you for such a good job. read more

Let's be honest, dealing with Body Shops is typically a terrible experience. Especially, when dealing with the stress of an accident. I was recently hit and ran and needed to find a Tesla certified body shop. I called several places and they acted like they didn't want business. Scheduled out over a month, just for an estimate. Whoa! My first call to Fix Auto Lake Forest and I know this was the place to be! I spoke to Julie who was super kind and said she could get me in within 48 hours. Great start! When I arrived for my appointment, she remembered my name from the phone call and set me up with Gil. Gil was also super nice when evaluating the car and then Travis (the manager) also joined in. Travis was SUPER kind and welcoming. He said he could get his team to fix the car SAME DAY, since it didn't require any parts to order, and get it back to me in 2 days. I ended up scheduling to drop it off the next day, at 8AM. To my surprise, I received a call at 2:30PM saying that my car was ready to go! Upon arrival, the car was parked outside and looked brand new again! Travis, Gil and Julie were all there and super nice! Thank you all for the amazing experience! I hope that I don't need any body work in the near future but if I do, I know this is the place! read more

This shop is awesome! The day we were scheduled to drop off our Tesla at another repair shop, we showed up and they said that they couldn't do it due to issues with their shop being able to get the parts from Tesla. The guys at the other shop ended up referring us to the team at Fix Auto. These guys took our car in right away and told us the work would be completed 3 weeks from the day we dropped it off. My wife and I were already happy with that, but the team here went above and beyond! Our car was ready 2 weeks ahead of schedule! Very professional, extremely courteous, and some of the kindest people you could hope to meet. They are amazing! -The Leach Family read more

Travis and his staff are awesome! I spoke with Julie on the phone and she was very helpful and told me to drive up there and Travis, the GM could not have been more helpful and nice. The work was done fast, at a great price, almost free! Highly recommend Fix Auto Lake Forest to everyone! Thank you! read more

I was very happy with Fix Auto in Lake Forest. Gil (very friendly) was my main contact. He kept me updated at least daily on the progress of my car's repair. When I mentioned that I was heading out of town and needed the car by a particular date, he made it happen... even a day earlier than scheduled. Julie, the receptionist was always friendly and made me feel like I was a regular client - hopefully not to regular :). BTW, I have a Tesla model S and had damaged the trunk hatch, which needed to be replaced. I selected Fix Auto Lake Forest because they were Tesla certified and also because of my initial visit with Gil. read more

Took my car to Fix Auto after I was involved in a car accident. I was super stressed out and worried about how long I would be without a car. I commute quite a bit for work, so it was crucial that I have transportation as quickly as possible. I spoke with Gema and she was amazing! She reassured me they would take care of me and my car. And that they did! Gema worked with Edgar on getting my car fixed. Edgar did a great job! He got my car back to me quickly and efficiently. The paint looks so good. Thank you so much Gema and Edgar! read more

Fix Auto Lake Forest - After - Body Shops Near Me - Lake Forest, California

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Amazing, amazing, amaaaazing!!!!! Thank you Travis and team for such An exceptional service, and treatment from start till end. You guys have gone above and beyond and there's no words that can describe how happy and grateful I am for what you have all done. My RAV4 is all fixed up and looking brand new. read more

I highly recommend Fix Auto Lake Forest. I was recently referred to them through my insurance company and they made the entire process easy for me. I went by for an initial visit to get an estimate of the cost and time frame for repair. They were helpful and friendly, and were able to get me in a few days later since parts wouldn't be an issue. When I brought it in for repairs, they said it'd be about a week, but it only ended up being about 36 hours. I had an issue picking up my car and they were so kind and understanding about it. They truly went above and beyond in terms of customer service. I was so happy with the way I was treated during my entire experience. 5 star service all the way! read more

Very kind staff. Fixed my husband's Tesla in just under a week. Outstanding service!!! Highly, highly recommend!!

Was driving to AZ and a truck's mud plate was flipped out from under a car in front of me right into the front of my car and damaged it pretty badly (thankfully cosmetics). My auto insurance recommended Fix Auto through available locations and the reviews were all great so I went with them! Getting an appointment set was super easy and bringing the car over for the quote was quick and painless. Unfortunately Mazda delayed my parts by about 6 months and while I called in to check the status of the parts every other month or so, I would've appreciated a call by Fix Auto just to update me that they were still back ordered. I'm very lucky my car was driveable (although Mazdas issue, not Fix Auto). Finally got the parts in and dropped my car off on a Wednesday. They estimated about 5-7 business days and I asked about fixing another scratch that I had received and they let me know they'll fix what was quoted for insurance and call me to give me a quote about the scratch. A little over a week went by and I hadn't heard anything so I called, they said it's done and that they're just waiting on the headlight to come in since they were sent the wrong headlight, but that they forgot about the scratch and he'd check on it and call back. I didn't hear back so I called again the following Monday and was told the cost. I approved it and they said they'd fix it. The next day it's all fixed (minus a small spot they forgot, but it's not noticeable, so whatever) and the front end looks great. I came to pick up the car and a little piece was missing, but they said they accidentally ordered the back piece rather than the front piece and to stop back the next day to put it on and they did. Thankful to work close to the shop! Overall service was good, customer service was good, just wish there had been a little more communication or follow up, but oh well. Overall everything looks great and they have a great warranty on the work. read more

Fix Auto Lake Forest - Damaged Left Side - Body Shops Near Me - Lake Forest, California

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This is the BEST, FRIENDLIEST and most EFFICIENT place you could ever find to repair your car. From the receptionist Julie to the service writer Gil, I have never found more helpful people. The quality of work was excellent and the value outstanding! I certainly recommend you give them your business!!! read more

USAA referred me to Fix Auto and they were absolutely amazing. Every single person who assisted me was kind and caring. They were quick, professional and went above and beyond. I would recommend them to both my friends and family. I will be using them again if I encounter any other problems! Thank you all for such amazing work! read more

I got in a car accident. Someone hit me from behind. I was referred to these guys and I could not be more grateful for the quality of work they did to repair my Tesla model Y back into perfect condition. Tristan was the one who helped my case. He communicated with me throughout the entire process, informed me of all delays and made sure I was comfortable taking the car back. Thank you Fix Auto for making me feel comfortable and confident that my car was in good hands and for exceeding my expectations! read more

The team at FIX Auto made me feel like a customer. It was all about taking the extra steps to welcome me into their care. The amazing follow up and communication was just the beginning. We brought a Tesla that is not always welcome at typical body shops and they made it look even better when it was done. Thank you FIX Auto - you are now our body shop of choice. read more

Fix Auto Lake Forest - So glad we met FIX! - Body Shops Near Me - Lake Forest, California

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I scheduled last week to bring my car in for a body damage estimate at 11am today. I'm deciding whether to pay myself or to go through my insurance, but they refused to write an estimate unless I said I was going through my insurance, because it would "look like fraud" if they wrote a "customer pay" estimate & then I went through my insurance. I worked for a major auto insurance company for 7 years. Needless to say, it would not "look like fraud." I will never return to this shop. read more

My husband and I are more than impressed. Travis does what he says he'll do, calls when he says he'll call, and follows through. He got some pretty extensive work done in 4 days, we know for a fact the average shop would've taken at least 2 weeks, minimum. We cannot recommend them enough. This shop deserves a ten star rating for their superior work! What a team!! read more