Above and beyond service- Nick was amazing as all staff as well. My Honda crv is special to me as my kids gifted to me. The car was rear ended and I thought the autobody place was going to take 2 months as I had previously used g&c in Vallejo horrible service. My Honda was returned in 2 week time frame, looking beautiful and radiant as ever as if no collision ever took place. I was nervous the tire would be wobbly and Nick ensured the car underwent a diagnostic before returning the car. I was nervous and explained I often use highway 37 and I did not want to be stranded there. Caliber team made sure the car was safe to drive away. Hopefully I never have a collision again but I 100 percent recommend caliber collision Napa I wish I can put 10 stars read more

Caliber Collision - Rear ended - Body Shops Near Me - Napa, California

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Easy process, friendly service. Very detailed instructions and advice from Mack. They even arranged for the prick up rental car service. read more

These guys are awesome. They had my vehicle back to us in 4 days! Fantastic service all around. They did great work replacing our damaged hood. It was covered by insurance but I would come back even if I had to pay, they are well worth it. I have recommended them two times already. read more

Caliber Collision - This is the before. - Body Shops Near Me - Napa, California

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Beware! After having a bumper replaced on our Toyota truck, and sharing the cost with the insurance company, we received a call saying they were having difficulties finding the part and it would be more money for us than we expected. We agreed to pay the extra and we picked up our truck and all was well. We received a call three months later saying they had miscalculated the cost for us and we owed them over $300!!! It really seemed like some type of a scam. If they made a mistake and it took them three months to find it that sounds cery odd and we told them "No" we're not paying anything more than we did. That was three years ago. We just got a call from some type of debt collector!!!! Still trying to get $300 oh my God! Unbelievable!!! Buyer Beware! Do not go there read more

I was in an accident last month, and while the repairs took a few weeks, Johnny made the whole process so much easier. He kept me in the loop the entire time and worked hard to get everything done as quickly as possible. What really stood out was that he stayed late on a Friday to finish up my car so I wouldn't have to extend my rental over the weekend. Really appreciate his hard work and great customer service. read more

So happy! I gave Beau and Laz my gold star for the day. I had gotten 3 different estimates and decided on Calibar Napa. There was great communication and once I brought in the car with the minimal damage they were able to fix it on the spot. Everyone else I say wanted to replace the full bumper. I get I was lucky there was no serious damage to the body or sensors. But the fact they were willing to look and say we can easily fix this without new parts was amazing. I will for sure recommend and go back if needed. read more

Having done business in the past with Cooks Collision I called to get an estimate and discovered it is now owned by Caliber. I inquired about an estimate on a complete paint job for an older Honda and Johnny could not have been more helpful. He gave an honest assessment and provided a few alternatives within our budget. The information he provided was above and beyond and we will be back the very next time we need work done. At Caliber Collision in Napa, customer service is still very much alive, well done! read more

I've had such a great experience with Caliber Collision. All the team members who have helped me with the process of getting my car fixed have been amazing and efficient. When I got my car back it looked brand new. I called back a few months later because something popped out of my bumper. They were able to get me in their schedule right away to fix it. Thank you again for taking great care of me. I highly recommend Caliber Collision. read more

Through a partnership with GEICO, I was referred to Caliber Collision which made the entire process easy and seamless. The estimate was emailed, claims was processed and work began immediately. To no fault of Caliber Collision, there were delays in getting the last part delivered (bumper). As a result, the car took two extra days before it was ready. In the end, the fit, paint and finish looks as good as new. Justin, who provided the estimate and my point of contact, was excellent to work with. One minor oversight was the door guard edge that was removed when the door was painted. I took the car back to Justin a few weeks later and they quickly installed a new one and without asking even washed the car. I would recommend Justin and Caliber Collision in Napa for the quality of work and high level of customer service. read more

Caliber Collision - Front bumper - Body Shops Near Me - Napa, California

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Chad did a great job and got me my car back ASAP. Kept me updated on all work and parts ETA.

I am extremely dissatisfied with my repairs and numerous other issues I encountered with my experience. I do not recommend this location to anyone. The repairs have failed less than a week after the return of my vehicle, which took almost 2 weeks longer than originally estimated. I was told halfway through that it was completed and it was still missing clips and misaligned bumper. The customer service has been poor from day one except the service writer. He tries hard but still in the end this place has failed. I am horrified to even have them fix it and what will I drive in the meantime? I can't pay for a rental oop. read more

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I cannot begin to express my appreciation and recommend the team at Caliber Collision highly enough. They are way beyond 5 stars! The entire team (Jerry, Angela & all) and especially Greg were incredible. Greg gave me regular updates on my car, and they even updated the rental car company and Allstate without my asking. Amazing customer service! They far exceeded my expectations and made getting my car repaired an absolute pleasure. They are truly a team and Greg is an absolute pleasure. Thank you all. Bravo!! read more

If I could give zero stars I would because this place gives zero f's how your car is returned. I had a catalytic converter work done there and at pick up the car was not returned in the way it was dropped off. I.e. back seats all the way down, mechanic floor mat left in it, battery competent in the back won't go back in. I watched the kid pull out a jumper, pull it off jump the car then not put it back on. Well now it won't go back on in at all. The place is a fucking joke, and when I called up to complain t the guys handling the call was a sarcastic asshole. Do yourself a favor and find another place to have your work done, cuz fuck this place. PERIOD read more

They've been so amazing from the moment My insurance and I called them. The process is seamless and straight forward. Beyond that they've been extremely kind and sensitive to my situation of being shaken up from the accident and saddened by damaging a brand new vehicle. I wanted to highlight Justin in particular as my point of contact. His customer service is beyond excellent. He is meticulous and thorough in repairing my vehicle, communicating the process to me, and guaranteeing the condition of my vehicle returns to me in perfect condition. I appreciate the walkthrough and review of my vehicle to ensure it comes back to me as it was before, brand new. I trust his standards of perfection and appreciate the kindness through out the process. Excellent customer service, excellent standards. I'm truly at ease with my car under his care and couldn't be more thankful. Feels on par with luxury service, coming from luxury hotels. :) read more

Very nice job and friendly staff. Great work We are very happy for the finish product. read more

First off the only reason I used CC was because everything...car rental, deductible and 100% lifetime warranty was provided through the insurance company of the guy that hit me. With that being said my experience at CC wasn't bad, but not the best. I brought my car in on a Tuesday and Cody ( my assigned tech) told me it might be ready by Friday. The damage was actually minimal requiring a bit of body filler, and a coat of paint and top coat. On Friday by 1:00 pm I hadn't heard from them so I called. No it wasn't going to be completed until Monday or Tuesday. IMHO they should have reached out to me that day. It was completed on Tuesday and off I went to pick up my baby and get rid of the "Tuna Can" rental I drove for a week. BTW...I once again had to call on Tuesday as nobody contacted me. Upon inspecting the work I noticed a bubble where the bumper meets the main part of the body. Cody was a bit flustered and told me it was going to have to be repainted. He could get me in the following Wednesday after the 4th of July. CC paid for another rental car for 2 more days. So I just went to pick it up and after inspection there was a long strip in the front that whoever did the final buffing missed??!! Good Grief! Ok, so Cody pulled it back into the shop and had it taken care of but common guys. Overall I was satisfied with the results. Two suggestions however. Keep your line of communication open with the customer and perhaps the owner should examine his employee's work before it leaves the shop? Four eyes are always better than two. read more

I've had three cars repaired at Cooks (not Caliber) Collision. Two repairs were flawless and worked easily with my insurer (Geico). The other repair has been a bit of a hassle though: pine cone left a dent on my car's roof, they repaired it nicely but a year later the bondo or filler cracked. They repaired it again but that meant another trip there to get an appointment (they reasonably needed to see the failed repair before agreeing to warranty it) and another three days without a car. But the repair FAILED AGAIN another year later. They are not under a different name (Caliber) but most the staff are the same or from another Cooks shop. Again had to take it there to confirm it was their repair that failed and again will be without a car for 2-3 days. The plastic trip under the damaged roof is now loose and I don't know why that wasn't initially repair (or why it wasn't the second time when the looseness actually got worse, probably from being removed again). This time the staff suggested they'll need to simply replace the whole roof ... we'll see. Update: Caliber took on the problem and replaced the whole roof of my car. Unfortunately there are a couple minor issues (a trim piece on the roof is slightly bent, the rear view mirror is not strongly re-glued back to the windshield and it wiggles/vibrates when it's hot out). But they did fix the roof. read more

The staff at Caliber kept me informed at every major stage of repair, worked seamlessly with the insurance companies and delivered the perfectly repaired car earlier than promised and clean! And the lady behind the counter was terrific. What else is there? Do not understand the bad rap before mine. read more

YOU TRUST JOHNNY, Manager and GREG (Samoan). They trustworthy and competent! Johnny, Manager and Greg, the Samoan (?), are absolutely fabulous persons. In addition to being honest and trustworthy, Johnny and Greg care about their customers, placing the customer first. I have had several auto events requiring me to have body work completed on my car, and I will never go to another body shop in the future. I know I can trust their judgement, rely upon their honest advice and depend upon their professional attention to project as a whole and to every detail. As an example, my bumper required maintenance about 2 yrs outside the warranty which was not their fault. It was simple wear and tear. Johnny, Manager helped to explain how I could easily fix the problem myself for about $30 rather than spending $1800 for a new bumper. (If Greg had taken the call he would have been equally as helpful). Further, Johnny and Greg are concerned for our safety so they only offer suggestions and provided instruction to me that were consistent safe practices. if I may encourage others looking for professionals who are there to help you when you are distressed, JoJenny, Manager and Greg, Advisor, will your distress and ease your fears because they are honest, caring and competent. read more

After some asshole damaged my lift gate in the parking lot I felt my body cringe athe thought of dealing with some shithole body shop just to get overcharged for a crappy repair. Boy was I wrong. Louis at Caliber Collision in Napa was amazing! He went over the entire process with me and ensured that everything would be OK. He also kept me in the loop throughout the process just to keep me in the know. He even went above and beyond and took a look at another issue I was having not related to this repair. In the end, repairs were perfect, car was clean & I was back to the rhythm of my life! Thanks Caliber Collision and Thanks Louis for being a breath of fresh air! read more

Hi everyone I just want to stop by and warn everybody not to come to caliber collision in Napa. I took my car in for a car accident and when I got it back my lights were turning on and off by themselves. Another of the problems that I Encountered with them is the gaps on my vehicle. They said that everything was up to speck even though one of my gaps was completely small and narrow and the other one was gaping. After taking my car back multiple times, they never fixed my light issue so I had to take it to a shop. At the shop they took apart my wheelwell cover and and they saw that the 2 grounding bolts were loose and that my fog light assembly harness wasn't properly connected, they dimt even attached it to the retaining clip. They never bothered to sand down the area for proper grounding, and dint even bother to fully It's tightened down the bolts that hold down those grounding cables. The thing that bothers me the most is that Justin He told me that he went ahead and sat down all the grounding spots to fix that issue.. but they dint. They pretty much said that they were doing everything in their will power to fix my car, but it wasn't Until I started getting frustrated with them that they actually stepped up their game. Even through all of this, I had to pay at a pocket to get my car properly fixed after they touched it since my lights weren't working properly. I would not recommend this shop because Kelly the lead person in charge will talk down to you and call you stupid, that's what she did last time that my car got backed up into. She said that I was stupid and that I did not know anything about paint so their job was perfect and that I should stop questioning them. If you do decide to go to the shop make sure that you have the bureau of automotive repair go to your house and and measure all the gaps and check the paint quality, because these guys are willing to rush just to make sure they get another car in the shop. Double check everything, and if you see a mistake or your gap's incorrect make sure you have them fix it because if not you're gonna be driving around with a poorly put back together car. read more

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The team at Caliber Collision was phenomenal. We worked with Greg Alcantara and Nick who were both friendly, informative and very welcoming. They got the estimate done quickly and worked with our insurance company seamlessly. The service took two weeks due to various part deliveries - but the team kept us in the know via text and were prompt to answer any of my questions or concerns. I can't recommend this team and the body shop enough. I'll be a returning customer. Thanks so much! read more

Justin, Kelly and the team were AMAZING - warm, communicative, and transparent. They even went the extra mile (miles, literally!) by driving to Concord to get a part I needed when it didn't arrive on time. read more

FANTASTIC!! The process to have my car repaired after getting hit was seamless from dropping my car off to picking it up. Justin was my point of contact throughout the process. He explained everything to me and gave me an estimate of when my car would be ready. The moment I walked into the lobby I was greeted by a friendly Caliber associate (I didn't get her name, I apologize for not getting it). Throughout the week that Caliber had my car, I was contacted a few times by phone to update me about my car. The communication was STELLAR! My car was ready exactly when Justin said it would be ready AND the most important part was that my car looked AMAZING! Thank you to the entire Caliber staff in Napa on Enterprise Way for making this experience a walk in the park. Of course, no one wants to get into an accident and have to turn their car in, but I must say that it wasn't that big of an inconvenience. Accidents happen. Thank you Caliber ! read more

I was in a minor accident. The staff was extremely helpful and made the process very streamline. I got text updates as well as phone updates regarding the price quotes and time frames of the work being done on my car. They really take pride in great service. It's hard to find in businesses these days. read more

It was a great experience, got all the info I needed Justin was a great help Highly recommend read more

I was not going to leave a comment but people should know. It's sad how bad these people don't know how to treat people at this Napa location.. what a shame. So it's the old cooks crew still guess.. but the lady behind the counter was more than beyond rude for the entire extent of convo. They promoted used and less unconventional ways they wanted to fix the car to save money for them?? WHAT? I went to another shop and they told me that's where they get most their business alone.. how sad! Maybe the new company (caliber) can clean out that office. read more

These people are in desperate need of customer service training. Arrived for an appointment; the receptionist behaved like I interrupted her day and lacked all the niceties of a greeting a potential client. Very low energy demonstrated, every said hello or good morning. I stated I have an appointment and gave my name and she never acknowledged me, she just started typing and picking up a paper from a printer and told me, "you can sit down." Just as I was telling the young lady I was leaving , twenty minutes later a gentleman came out to speak with me; he demonstrated a better interest in his customer and was more pleasant. He was a tad nicer but the process here just to get an estimate took over an hour and he kept tilling me about the AAA discount. I had to remind him I personally was not getting a discount only AAA will benefit from the discount. Regretfully, I reconsidered and allowed them to work on my vehicle because I was on my way out of town. The pick up process was just as bad . The gentleman I worked with to have the repairs completed was less than forthcoming regarding when my vehicle would be ready for pick up and he was not completely truthful about minor issues. Very disappointing! The work was completed and OK but the overall experience with these people was not something I would wish upon my worst enemy. Worst customer experience. read more

Great work. Fixed my car on an insurance claim. They were quick with great customer service

If I ever need any work done again on any of my cars I will definitely be bringing it back here. They were fast reliable and did a beyond great job on my car. Staff was very helpful and friendly. My car looks brand new. read more

The staff at Caliber are very professional and pleasant. Alan kept me well informed of the process even though I'm in San Diego handling the repair of my Mom's car in Napa where she lives. They treated us with respect and courtesy as if we owned an expensive-luxury car and not a 2008 Toyota Corolla S. Man did they do a beautiful job too! The car looks better than the day I gave it to Mom four years ago for her 80th birthday, and it was in pristine condition then and with only 30k miles! Not only did Caliber repair the damage incurred from Mom's accident, but they also polished the vehicle's headlight lenses to remove the oxidation. Here's the paint icing on the car cake... they actually detailed the car, inside as well as outside. They did a thorough job too because they managed to find my sister's lost driver's license! Caliber worked with my insurance company so all we had to do was pay our deductible upon completion, which the patient woman at their front desk took care of over the phone with Mom. Then, when we thought it couldn't get any better, they actually delivered the car to my Mom's house! Finally, my rep at Geico told me that the repairs would be much more $ at most other shops. I would definitely take my German sports sedan to Caliber if needed. read more

Caliber Collision - Damage was to the driver's side bumper and front fender - Body Shops Near Me - Napa, California

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All I can say is WOW I walked out feeling like I just bought a new car or it give me a feeIng when I first drove my new car in a lot when I bought it.Luis updated me every stage.He called twice a week. Made my worry go away. I'm very happy with the outcome. One of the Best customer service I had. I will definitely referred this place to anyone who needs their service.Amazing job Calliber read more

Helped us out quickly when we were in a jam. Highly recommend!!! Very friendly and overly helpful. 5 star

This review is especially for Kelley Coolidge the manager of the Napa location. My car had a cosmetic type repair and we had an issue getting it just right and back to its previous conditions. Kelley understood my concerns and she championed through in order to make sure my car was right and that I was happy with the results. I appreciate her efforts and resolve! She is exactly the type of manager that makes a successful business. Thank you Kelley! read more