1. Universal Auto

    1. Universal Auto

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    Napa, CA

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    Universal Auto

    4.0 (19 reviews)
    Closed 8:30 am - 5:30 pm

    Services - Universal Auto

    Auto brake repair

    Auto engine repair

    Universal Auto Photos

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    Photo of Dan L.
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    2 years ago

    Excellent shop ! Great service and prices. Very knowledgeable and HONEST ! Star certified for smog as well. HIGHLY recommend !!

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    2 years ago

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    5 years ago

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    8 years ago

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    8 years ago

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    83
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    9 years ago

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    7 years ago

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    15 years ago

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    13 years ago

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    11 years ago

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    10 years ago

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    8 years ago

    Business owner information

    Photo of Jose C.

    Jose C.

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    11 years ago

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    Review Highlights - Universal Auto

    Jose the owner is a great guy, he'll explain to you what he's doing, he's been here in the valley for a long time.

    Mentioned in 5 reviews

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    Les Schwab Tire Center - outside view

    Les Schwab Tire Center

    (181 reviews)

    got a nail in my front right tire and Les Schwab patched it up for free -- yes, completely free!…read moreThey originally estimated a 90-minute to 2-hour wait. I arrived around 10:00 AM and was out by 11:45 AM, with my car taken in around 10:45 AM. The only small delay came from them almost misplacing my Tesla key in the cup holder cover, but mistakes happen and it was quickly resolved. Other nearby tire shops quoted me $45-$60 for the repair, so getting it done at no cost made Les Schwab the clear winner. Great value and solid service overall.

    Took my vehicle in for tire rotation on LES SCHWAB purchased tires, I agreed to an oil change as…read morethe rotation was included with the tires. Left my car at 10:45AM told it would be ready in 1.5hrs. Came back at 1PM, found my car in the same spot as I left it. Nobody had looked at it. Talked to different service person, and he got on it right away. Keep in mind, I am the ONLY person in the store. I waited another hour, no status on my car. I walked to the service area and asked about my car. "It's almost ready", was the reply. I waited. After another 10 minutes, my car pulls around. The service person says they have been trying to call me for 30 minutes because they can't rotate my tires as the front tires treads are too worn. I WAS THE ONLY ONE IN THE STORE, why call me I'm here. The tires had 40k miles on them with a 70k warranty and they tried pushing NEW tires at full price! Lousy service, horrible communication, and deceptive sales. Les Schwab will never see any service/tires on any of my Three vehicles... oh, and my Napa friends will all here about my experience.

    Midas

    Midas

    (256 reviews)

    This is the worst service I have ever dealt with. My car is 11 years old, and I came in for a…read moresimple oil change. After their inspection, they told me I needed to replace the coolant circulation pump. They first showed me a price of $500 for the part but ended up charging me $700 just for the labor. They promised the job would be done in 3 hours. In reality, after spending the entire day there -- I arrived at 9 AM -- the car was still not ready. I only got my vehicle back at 6 PM, and by then I had already missed all my appointments for the day. When I looked at the receipt, I decided to check the price of the part online -- it turned out to cost less than $100. So basically, they charged me over $1,000 just for labor. They also claimed that an oil change for my vehicle would cost almost $500, and for some reason the fuel filter alone was more than $200 -- even though online it costs no more than $40, even from an official dealer. I do not recommend this place -- they will try to overcharge you and take advantage of you. It's unacceptable. I'd also like to add that while I was waiting for my car, it seemed like the mechanic didn't even understand what he was doing. They spent hours trying to refill the coolant, but the engine kept overheating. They were checking the temperature over and over, and now I'm not even sure if the job was done properly. In the end, an oil change and a part that costs less than $100 ended up costing me almost $1,800..

    If I can make zero star I will do it, because they have the worst service I experience, I brought…read moremy car kast January for oil change but the manager there told me I need to change coolant, break fluid, air filter and cabin filter and some other services that brought my bills up to almost $1,400 even that's through credit they're offering still I need to pay it, but the worst is after 3 months my car went check engine and when I check my oil it was too low that happen 1st time to me cause my car was Hybrid it always around 5 to 6 months before I need to change oil again, when I brought my car to wheelworks for change oil they found out that I need to change my coolant again and also the break fluids, this means the Midas at Napa isn't doing their job well or they reqlly didn't change anything at all but charged me that until now I am paying it. I promised to my self I will never go back again on this Midas or any of there branches, and I am not recommending them. Their mechanic is also untrustworthy.

    Universal Auto - autorepair - Updated September 2026

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