On a scale of 1-10, I would rate this Caliber location a 3/10. I'll start with the positives before…read moregetting into the issues. The front desk ladies deserve credit. Both women were extremely kind, understanding, helpful, and genuinely good at their jobs. They were the only consistent bright spot throughout this experience. The mechanical work from my accident was also done well. I know this because I took my car to a trusted shop afterward to review Caliber's mechanical repairs from the initial insurance claim, and everything checked out. Communication during the insurance claim itself was decent at first, and Jason was friendly initially while handling the claim. However, that changed. During the initial claim, Jason repeatedly pushed me to leave an amazing review, mentioning that I'd receive a discount on a paint job if I did. Well during the initial claim, I requested a paint job on the front half of my car. I was quoted around $1,000 out of pocket. The insurance repairs plus the paint job took about a month. When I got my car back, the paint was not correct. My car is Mazda Soul Red Crystal, and in certain lighting the paint was noticeably orange. On top of that, my passenger-side B-pillars were heavily scratched, likely from aggressive buffing. They admitted fault and offered to replace those parts. As someone who just paid $1,000 for a paint job, I requested the work be redone. This was not only due to the incorrect color, but also because there was buffing compound and scratches left all over the car. Caliber advertises a lifetime warranty, cosmetic and mechanical, so I fully expected the work to be corrected. After some pushback plus back and forth about whether the color was actually wrong, I was told to drop my car off on December 2nd for warranty work. After that, communication completely fell apart. I was told warranty jobs don't receive updates like insurance claims, and that I'd get updates on Wednesdays. I received one update total over the course of more than 30 days. I had to repeatedly call just to get basic information about my own vehicle. The front desk ladies had to physically track down the GM to get updates for me because he wasn't following through on communication. Almost every update after mid-December was "it'll be done next week," which kept getting pushed back. The GM admitted the color was wrong and put me in a free rental, which I appreciated. But after that, I received no meaningful communication. I finally got my car back around January 9th, only to discover new issues. The paint had heavy swirl marks and scratches that absolutely did not reflect a "fresh paint job with buff and polish." My car looked like it had been run through a car wash repeatedly. I am very particular about my car, and I notice things others might dismiss. A fresh paint job should look close to new, not damaged. I also discovered they repainted nearly the entire car without asking me, yet somehow didn't paint the roof, which now does not match. The rear half of my car was originally factory paint, and I wanted to preserve that. No one consulted me. On top of that, my trunk emblems were removed. Worse, my left blind spot sensor was malfunctioning, giving false alerts or failing to alert at all. This could have caused an accident. I brought the car back, and Jason confronted me aggressively about my social media posts, accused me of exaggerating, and spoke to me in a passive-aggressive, intimidating way. I ended up crying in the lobby. The front desk staff apologized for his behavior, and the GM also apologized. I asked to have the sensor fixed elsewhere. Another shop diagnosed it properly: the rear left sensor was broken and needed replacement and recalibration, totaling $1,300. Caliber did pay for it, and since then my car has been functioning perfectly. This is my honest experience. When I say "Caliber," I mean the location overall, not every employee. The front desk staff were wonderful. Unfortunately, due to poor communication, unauthorized decisions, cosmetic issues, and unprofessional behavior from management, I would not recommend this location and will not return.

I suggest you ask before you do any work here. We had an…read moreinsurance claim back in fall 2023 and we are still missing parts!! I've called every 2-3 months asking for an update and they say "oh yeah my manager will call you back TODAY". I've received only 2 calls letting me know it's on back order. I can't imagine after 24 months a part is still on back order when 2 newer models of my car has already come out! And I don't understand how they got paid by insurance and still not fix my car!! And still not call me back. I called yesterday and the agent said "the GM Chris White will call you back today. He will." Maybe I don't understand what "today" is. Because I'm honestly pretty patient for 24 months waiting for my car to get its last part. It honestly missing on my car. Yes it's drivable. But, I pay good money for a car with missing parts. Stay clear or at least ask upfront if parts are available and make sure you don't expect them to ever call you back "today" or get work "today".

From the minute I walked in the door I was treated with the utmost respect they kept me informed…read morethrough their up-to-date text messaging and even got my car done 5 days earlier than expected which is super nice I have my car before the weekend I highly recommend them if you need any kind of insurance work they're easy to work with and I go above and beyond to make sure you're satisfied Mike even kept me informed the entire process I did via their text messaging services. They back up their services with a warranty as long as you own the car, That's a guarantee I love!

I am beyond disgusted with the state of my vehicle after picking it up from Caliber Collision. Not…read moreonly was the repair process frustrating, but I received my car back with holes in the driver's seat--damage that was absolutely not there when I dropped it off. To make matters worse, the management is flat-out refusing to take responsibility. They are claiming it "isn't their fault" and are using the initial intake photos as a "constituted denial of service." This is a blatant attempt to dodge accountability for their technicians' carelessness. *** I have since emailed communitymanager@calibercollusion.com. Asking for assistance with the matter

Cannot say enough good things about my recent experience with M&M. They are kind and professional,…read morekept me informed on the status of my vehicle and returned my car looking brand new. I would recommend M&M to anyone looking for collision repair services.

One star because I cannot leave zero stars. MM is lacking in professionalism and basic customer…read moreservice. The front desk receptionist attempts a fake friendliness but the overall vibe for this place is intolerance. I watched this same receptionist treat the person I was with so much more respect than I was shown, until she realized we were together. Oops!! The employee giving the estimate acted as though he couldn't have been more annoyed. Seems like such an odd way to greet a potential paying customer. He was rude, unfriendly and lacking in basic manners, not to mention customer service. I am extremely underwhelmed with waste of time that was visiting this company. I would never trust them with anything to do with my vehicle. Not to mention the overpriced quote that was basically thrown at me with no explanation. Visiting this location and having to interact with these people has truly been the worst part of my day. It's clear they have no idea how many reputable body shops exist within a two mile radius of their shop? I do not live in Indy anymore but am privy to the unacceptable small mentality that is many times found in towns like this. For some reason I thought things would be different in 2024. Yet here we are. I suggest going to Indy Color for your collision needs. They are immediately kind, friendly, professional, and welcoming to all customers. Their pricing is much more logical. I say venture just a few miles down the street and you will find superior service. No customer should have to beg for reasonable customer service when they plan to spend thousands of dollars. There are other body shops. Writing a review for this place was imperative and I hope this saves you a few minutes. MM your intolerance is showing.

Called them to get my door ding fixed had a nice crease in the center and everything 2 hours later…read moremaybe less good as new I highly recommend them...

I found MADR online and couldn't be more thankful. I gave Tom a challenging project fixing a…read morecreased rear bumper cover on a '20 Rogue. Results exceeded my expectations. Tom is a rare find these days. He answers his phone and he does what he says he'll do. Very pleasant to deal with.

While we decided not to have the work done, this body shop was highly friendly and professional…read moreabout the quote. Should we change our minds, we'll definitely take our car to Moorehouse.

The owner of this shop, Donnie Moorehouse is rude and very inconsiderate. He was rude to my wife…read moreovercharged me. He uses this method to keep parts so he charges you or your insurance and keeps the parts. I over heard the coworkers complaining about him not paying them on time or at all. This business is a joke there's more going on here then what meets the eye. WASTE OF TIME!

Great service and excellent communication. They kept me informed throughout the process and the…read morefinal result was great! Highly recommends

Best service in town. It will be done right. Our van took a side impact and looks and runs better…read morethan ever.

This place is a local family owned and operated business. They're good people who do excellent…read morework at a fair price. They went out of their way to help get us into a rental vehicle when ours was rendered inoperable in a crash. It was the weekend of Memorial Day one of the hardest times to get a rental car in central Indiana due to the race. Not only did they find us a vehicle, but because the rental office was about to close soon, they arranged to have it dropped off at their shop and waited for us to get there. Service like that just is so uncommon anymore. If you're in the Martinsville area in need of body work, this is the only place to go.

I highly recommend Weidas collision, I just picked up my son's car and it looks like a brand new…read morecar. They did an amazing job. Thank you

I use Ben's garage for my business and personal vehicles. They are a great value and I have never…read morehad a bad experience.

Every trip to Ben's Garage has been superb! They perform a thorough multi-point inspection on your…read morevehicle, are very transparent in the process and do not try to upsell you on every little service that they offer, unlike what most dealerships would do. They only perform services for that which you request and prices are extremely reasonable. Boaz is an excellent service advisor! I would highly recommend giving them a try on your next automobile servicing needs.