Excellent Service by Will. He is a very professional and Trustworthy staff at Caliber Collision. Above and Beyond performance. My car was fixed and ready , four days earlier than scheduled. The damaged door was fixed. It is like brand new again. Will is truly a professional staff at Caliber Collision. That is the definition of " Above and Beyond " Service. read more

Caliber Collision - Damaged door of my Subaru. - Body Shops Near Me - Sacramento, California

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I had a good experience with Caliber Collision. My car was hit while parked and the driver took off. This was the location I choose from my Geico insurance company's list. It was close to home and convenient. Todd Evans was the guy who helped me with the whole process and everything went smooth. He kept me up to date on when my car should be ready, what's done on it, and to be done within 10 days. I picked up my car fix in excellent condition looking fresh as if nothing ever happened in 9 days! Todd is knowledgeable, approachable, and provided excellent customer service. He provided a list of things done on the car with estimates and my deductible to pay when picking up car. The place is clean. The receptionist was kind, friendly, and provided excellent customer service. The staff did an amazing job fixing my car and I am very happy that my car is fixed. The place provides warranty on the parts and I have not had any issues. They make sure your car is good to go before sending you off with it. They even provide a car wash. I do feel like the service they provided exceeds other dealerships. I recommend this place for the future and if friends and family ever need to get their car fixed, this is the place to go! Thank you for your excellent service !!! read more

Caliber Collision - My car was hit and driver took off while my parked. This is before - Body Shops Near Me - Sacramento, California

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Excellent customer service. Brian went above and beyond to help me. It's rare these days to find honest kind people. I highly recommend them. They met my service needs timely and professionally while being friendly. read more

The repairs at this shop are top notch. The paint looks amazing and they matched the color really well!

The service was amazing and they were very understanding. They helped me find the most cost effective service for my car. The servicer Will Argo helped me a lot. Thanks you guys! read more

Another awesome service by Caliber Collision. I had an appointment this morning for minor car repairs and they got me in and out at about an hour. Value for my money here and staff is always pleasant and helpful. The right tail light was out and the front driver side shield was missing, so they replaced for a reasonable price! Come check them out for yourself read more

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This place is AMAZING!!! After having a much horrible experience with Bertolucci's auto shop (terrible place). Nick and Thai made my car was fixed in a timely manner. Customer service at this shopis beyond AWESOME! The office kept me updated on the status of my vehicle so I didn't have to worry about calling to find out. Everyone here, especially Thai were extremely professional. The quality of work is unbelievable. My car basically looked brand new! I couldn't believe how good of a job they did! Thank you Thai and Nick for not only fixing my car, but going above and beyond for a customer! read more

Took my 2016 mini in for minor repairs they had everything fixed in a timely manner and worked around my schedule. Will's communication was wonderful throughout the whole process. Heather was also very communicative and both made sure I was aware of the turn around time of repairs. I'm very pleased! I would definitely recommend them! read more

Yesterday at 5:00 PM, I stopped at Caliber on Northgate Blvd. I needed to get an estimate for a loose bumper Will Argo immediately waited on me...took my information. Then he said he was going to take pictures so we went out and he started looking at my bumper. He said....I think I can fix it right now....he went and got a couple tools and worked on it and had it fixed in about 8 minutes. I asked ....how much and he said nothing. That he could do it because it was simple. I felt so thankful . In this world where there is so much turmoil, Will represented amazing customer service and was happy to do it. It made my day....actually showing that there is atill kindmess and professionalism out there Thank you, Will Argo​ read more

I had a repair done 2 months ago and was very happy by their professionalism and their work. I called this morning and had a question about a repair and was told to bring my car in. They immediately looked over my car and was able to help me out. I highly recommend Caliber Collision and will return if I ever have any problems with my car read more

We were on the road on Northgate blvd when our tire blew in front of Caliber Collision when immediately a young man and manager approached me and asked if they could be of service. Both men noticed my front tire was completely flat. The Manager was kind and extremely helpful. He asked if I have a towing service and that if he could call them himself. He instructed me to move my car to a safer place on the lot. He suggested if I had a spare tire so he can have his attendant swap the flat tire to the spare, so I can continue to take my granddaughter to school, and to safely get to a place to buy new tires. Mike the attendant swapped the tire efficiently, not only did he do a good job, he also made sure that the spare was installed correctly and sound. After the service was done, I asked how much is the cost for the service rendered. The Manager said that the service was free and that they were happy to help out someone in need. In this day and age, lending a helping hand is almost non existent. A kind person is so rare nowadays that it's a blessing to come across one. I was glad that I pulled into Caliber Collision on Northgate. I will diffenitely recommend them to my friends and family. My heartfelt thanks to the Manager and Mike. read more

Had to bring my Honda in for a rear bumper repair. My insurance covered everything and even linked me to the closet repair shop which was Caliber Collision- 4 minutes from my home. Will assisted me with the whole process. He was professional, efficient, and helpful. Also the woman at the front desk I don't recall her name, but she was pleasant and helpful as well. My rear bumper was done timely and looks great. This repair shop was a great experience. read more

Great service ; my car looks great . Would highly recommend , ask for Will and Diana. My number one auto body shop !

AMAZING!! Diana the receptionist is so pleasant and sweet. She tried her best to be accommodating when booking appointments and explaining to you the documents you are signing. Isaiah, is fantastic!! Super nice, explains their process in detail and updated you along the way. I have used Caliber Collison Natomas twice nice and all of their staff are great and the work they do is flawless. If I had to have repairs done again, I will always go back. read more

Called to ask for service- there's a message that says voicemail is full. How can you depend on the service or get the service.... Sorry but it's not a good customer service- I'll try someone else who can pick up a phone or at least check their voicemails read more

I own a local pest control company and have over 30 trucks on the road. Over the years we have dealt with several body shops, and Caliber has by far been the best to deal with. They are fast, friendly and do high quality work. I would recommend them to anyone looking for collision repair. read more

I had some overspray staining on my car and they removed it without charging. Joesph in particular was both very knowledgeable and helpful with this issue. Extremely satisfied with dealing with caliber. read more

Caliber was amazing fast repair and very nice keep me informed every step of the way Thanks Sara! read more

The customer service is excellent. They remembered my nick name, they text me cause i can't hear on phone. Timely, kept me informed. Made sure they had car ready within my 30day rental period. The place is clean, organized. I would recommend Caliber to anyone who needs collision service. read more

The lady at the front desk was rude and unhelpful. It was early, so maybe she didn't have her coffee or morning smoke break yet. Decided to go elsewhere for my repairs. read more

Caliber collision is a joke. The first time my husband took his truck in to repair, they did not seal the roof of his truck well. It rained the day after we got our truck back and well, the rain leaked through and got the inside and upholstery all wet. We took it back for them to fix what they messed up and they did a crappy job sealing it but it's fixed, I guess. My husband took his truck in, again, after another accident and now it's been in the shop for over a month and a half. They keep giving us inaccurate information and don't live up to their promises. It's been one thing after another. They will give us an estimated completion date but on the day of, something comes up. For example, one time they said the truck was almost ready and just needed to be painted and should be ready by the end of the week. Later on in the week, their technician damaged the glass and they told us it was going to take several more days to fix. After they gave us another date of completion, my husband texted the morning of and they said it was missing the tailgate and they'd have to order it and paint it etc so it would take several more days. This last date of completion they gave us, my husband called/texted the morning of the expected pick up date and now they are missing the tail lights. I understand if the parts are on backorder, etc, but that's not the case here. This is unacceptable and unprofessional. We expect our vehicle to be completed when promised and it's been over a month and a half already. read more

Got an estimate for a repair and didn't hear back for two weeks. After I sent an email inquiring about the status of the part order, I was told from the service advisor that he forgot to follow up with the dealer. He then said the part was no longer available and had to order from a secondary provider. He said the part was expected on Wednesday. Wednesday came and he emailed in the late morning to say the part isn't in yet. That was September 6, 2023 and it is now September 14, 2023. I haven't heard from him since. It is clear that Caliber doesn't value its customers. Time to find another location for my repair and one that cares enough to keep their customers informed. read more

Have had my car worked on multiple times by caliber collision through the years. The service is always amazing and the work is great. If something happens to your vehicle, go have a conversation with CC, first thing! Thomas and Dianna are wonderful. read more

Awesome service, they fixed everything and more, they delivered 100% more than we expected, the service requested was completed. They have the best customer service, very attentive, explained the process, updated us on the timeline and overall they were amazing! Sarah and Angie were great! I will always recommend this place!! Great quality, amazing value, They took what was a horrible situation and turned it completely around! Thank you again Caliber Collision Natomas! read more

Fast, immaculate, quality work. The Manager Thomas was easy to work with. Diana was also an excellent customer service representative. Easy to find and lots of parking on their lot. I would recommend Caliber Collision on Northgate Blvd in Natomas, Sacramento to all! read more

TL;DR - don't do your business here if you value your time and expect them to perform on their promises. 1 - failed to be ready to perform estimate at time of appointment 2 - failed to communicate disruption in their schedule 3 - failed to maintain consistent story about the schedule disruption cause This review is not about actual body work results. I cannot comment on that as I have not experienced that part of the service. I value my time and my car more than to trust with it to people who's best effort and processes fail at the scheduling and estimation phase. Location claims to have no walk-ins policy, only scheduled appointments (that is fine, up to them how they take in customers), so I had scheduled an appointment, provided insurance info including claim # and my contact details. What is not fine is that when you sacrifice part of your breakfast or whatever else you could use your time productively for in the morning in order to arrive on time for your early morning estimate appointment you are told they will only be able to look at your car in a "moment" (which after clarification questions happens to be 20 minutes or so). Declared reason being that one of their colleagues called "out" and a person meant to be doing my estimate is busy with a walk-in client. When I expressed my dissatisfaction with such scheduling I was told that they are doing their best to accommodate all their customers. When asked about the mentioned early "walk-in" and "no walk-in policy" the receptionist lady reversed her story and denied mentioning a walk-in said that the customer is also per appointment. Eventually within rather 5 minutes another employee came out to me and informed started asking questions if I contacted StateFarm and if I told StateFarm that I will be coming to their location because StateFarm per her statement did not send policy information to them. Sorry, but that was first time I heard that I have to contact StateFarm and tell them anything. I provided my policy and claim information upon appointment scheduling and since CC claims to be "working" with StateFarm totally reasonably expected them to figure their business out amongst themselves. (Note: StateFarm is not my insurance - it is the at-fault party insurance company, collision incident happened months ago). I am not doing collision repair on my car 52 times a year. I have no idea what normal or abnormal processes are and who I should call when and tell what. They are doing their business daily and know what they need, from whom and when. So I expect them to at least tell me what I need to do that they cannot do themselves. It is their job if they want my business. But seems like our expectations do not match. read more

Avoid this shop at all costs. Your advisers will be very friendly and appear to be a comedating but in the in your work will not be done to your satisfaction on any level. read more

I walked into this location today for assistance with inserting my new roof molding. I always feel taken advantage of when going to repair shops but this was a completely different and positive experience. I was immediately greeted by Diana at the front desk. She was so kind and helpful. She then introduced me to Isaiah. I explained to him that the other repair shops I went to were trying to take advantage and overcharge me. He was super nice and understanding of the situation. He asked a couple guys from the shop to take a look and they were able to put the new molding on within 10 minutes. I'm so grateful and I will be returning to this location for any future repairs I may have. Highly recommended!!! read more

I actually had work done at a different Caliber location but had an issue and this one was closer, so I stopped in. They were awesome! I've been here twice since and they never disappoint. Courteous, professional, and great work. read more

Great work. Great staff. Highly recommend. Quick and easy process to drop off the car, get the rental, and get back on the road.

Excellent communication throughout the entire repair process. My car was broken into and my passenger side and back windows needed replacing in my Toyota Rav 4. They were knowledgeable about the insurance process and often times kept me more up to date on next steps in the claims process than my adjuster. Kat was always a friendly and knowledgeable person to speak with each time I called and Thomas made sure to walk me through everything the first day. I highly recommend using this shop. Even with delays out of their control (parts not available from manufacturer for weeks), they still kept me abreast of everything. I appreciate the communication. Nothing worse than begging someone to give you info on your own vehicle. No problem with that here. Will have other work done here is ever needed. read more

Brought my car here for bumper repair from an accident. Kat, Thomas and the entire team are absolutely amazing to work with! They are exceptionally attentive and communicative the entire process, whether it's via phone or SMA Text. My car was done at the date they promised and it looks brand new again! I took my daughters car here last year and they were great as well so that is why I am a returning customer. ;) 100% recommend this location!! read more

Caliber at the 4707 Northgate Blvd Natomas location did an amazing job on my blue '17 Ford Escape. They had to do an enormous amount of body work and undercarriage replacement and repair and got it looking brand new. There are definitely some supply chain issues as it took them awhile to get the parts in but on Caliber's end they did a great job! Thank you especially to Kat, Amanda and Thomas for putting up with my constant update calls! read more

My car experienced a fair amount of damage on the passager rear wheel area while parked in a parking lot. The part that used to curve outward was completely smashed inward and some additional damage to the nearby rocker. Originally quoted to take 3 weeks to repair, I got it back in 1. The tech was able to put the curves back in, smooth it out, and match the paint. She looks beautiful! Caliber also has outside techs that help with other issues, like a dent that was on my hood. It was popped out for a relatively low fee. Thank you Caliber! read more

I am honestly amazed with the great service, Big shout out to Luis M. He was really kind and very helpful. I am very picky when it comes to my car and who I leave it with. He made me feel very comfortable and answered all my questions, and did a great job. I will definitely be back if my car requires it. Thank you! read more

I took my car in for repairs to the back end. They initially estimated approximately 2 weeks for the repair. If you want communication on what's going on with your car, this is not the place to be. My representative Chris contacted me once at the very start with a 2 week estimate on time...this was almost a month ago. I was told after the first day that my parts were already in so it was just labor. I'm now being told that one of the parts ordered that came in a week ago (which I was initially told were all already here and received) is defective but they will either have to use the defective part or they will have to wait for a back ordered part leaving me without a car for additional time which they have no idea what amount of time it will be. I've only received updates a total of twice and I had to call to get any update at all and it's like pulling teeth out. The representative himself attepmted to tell me that I said it was ok the last time I called him which I know I didn't say. I also wasn't told that there were parts either not received or just received and wasn't informed more time was needed. read more

I went here to get my car fixed after I was in an accident. Amanda and Kat were the ones who I was in contact with throughout the process. They both were really informative and answered any question I had. Caliber collision and the workers who repaired my car did a really great job where my car was damaged. The car looks better than I remember before my accident. Their were two other guys when I picked up my car and they both were friendly and made sure I was satisfied with my car before I left. I would definitely recommend this place. Thank you for a great experience. read more