Customer satisfaction is not important to the owners if this location. For years getting service or…read moreoil changes at this dealership has been a struggle. They refuse to take any appointments for oil changes and they don't care that customers want appointments. I have gone several times to get an oil change this month to be turned away because they are too busy and can't get it done before they close. So I ask when would be a better time. They always say between 2-3 pm. Yet that's the time I've been coming and I keep getting refused service. I pressed and asked why appointments can't be made and was told it's because the owners don't feel it's necessary. Um clearly the owners are clueless because the customers want it and when customers are being turned away it's clear you need appointments. I was told the owners are aware that customers want appointments but they refuse to do it.

Here's another bad review! Went there after dinner one night…read moreto buy a new Buick. They were closing in a little while. Oscar, our sales person did a great job of setting up test drives, explaining options, etc... It was now closing time, so we all agreed to come back in the morning to try to make a deal. That evening we seen online, other Buick dealers giving $1,000 more than they were offering. We asked for the additional money off our deal, and the MANAGER on duty simply said "NO". Deal done! No sale, no conversation, just no! We left there at 10:30 am and went directly to Valley Buick and by Noon, we had a new Buick. Terrible customer service by the MANAGER!!!!

We have had several repairs done by Latuff, and every one has been a stellar experience. When you…read morewalk into their office, it's a very low-key environment...but don't let that fool you. They are amazing professionals who know what they are doing. One of our repairs was to repair vandalism that resulted in damage to the front roof pillar. They took the time to repair the damage and maintain the structural integrity, and when they painted it they blended it seamlessly. When another vehicle had damage to the liftgate, their work was just as stellar. Being in a particularly brutal part of the car for Minnesota conditions, there was an issue with the repair. I walked in, chatted with their Estimator and showed him the problem. Will was wonderful to deal with, and to my utter surprise they performed warranty work without any hassles. The result was like new, the workmanship was fantastic and I couldn't be happier. I wholeheartedly recommend Latuff Brothers for auto body repairs. While they are quite busy, I really appreciated their work ethic and their skills.

sent in photos for my issue and i have been looking everywhere and they won't take my car because…read moreit's 2 years older than 20 years old. We're not polite in the messages either.

Not a place I would recommend to my worst enemy. Service department writer for heavy duty trucks…read moreis not proficient at their job. I called 11 times over a two week span and just received a call back saying there is nothing they can do to fix their mistake. I called so many times without a return call that I became embarrassed for them. I left messages for the manager and service techs that were not even working on my vehicle in the hopes of a return call. It didn't work.

I drove 50 minutes in rush hour traffic with a toddler for an appointment with Lisa at Fury Motors,…read moreForest Lake. She texted me the day before to confirm the appointment and I texted back that yes, I would be coming. When I arrived she said, oh I texted you this morning that the car sold yesterday. I was already on my way and do not read texts while driving. Had she called as well, I could have saved myself a miserable nearly 2 hours in the car with an angry toddler. Gave her 2 stars instead of 1 in case this is a rare mistake for her.