Amazing customer service, detail oriented work, high quality repair! Came in a little shook up from my accident, but was walked through each step with care. As a young female, it was nice to be taken care of by women who are passionate about the auto industry. My insurance requested a new bumper from being rear ended and that's exactly what I got, but even better than expected: my car was bought used and the bumper never seemed to fit too well. Carmax didn't report any accidents but I suspect the previous owner got in one and got it fixed at a low quality body shop. I leave now with a bumper that fits exactly the way it's supposed to for the model. That's how I know they got the job done right, with the correct parts and really value their job. Very grateful and will be coming here in the future for any auto repair, thanks Shari! read more

Short version: Photograph your car and under your hood before getting it repaired. This place switched out my good battery for a dying one. Don't come here. Long version: Got rear ended in the passenger side on 10/25/19, and AAA sponsored Caliber to do an assessment of my vehicle. I drove my car there, and they dissasembled it for analysis. After about a week, I was informed it was a total loss. The car still runs fine, but the damage was double the estimated worth. Caliber does not do total loss repairs, that's fair. The problem was, my bumper was still detached and in my trunk, my right turn signal timing was different from the left, and the turnover on my car was getting weaker every time I turned it on. The icing on top was Caliber misplacing my rear view mirror (why was it removed in the first place?) and "ordering" a new one a day later. It had water spots on it, you don't have to lie to me. The problem with the turnover got worse and worse until I took my car over to an AutoZone in town to get the battery checked. Lo and behold it was a different one than I had dropped it off with. My original battery was a black Duralast, this one was green and white and a different brand. I had to buy a new one and install it so the car wouldn't be deadlined. The customer service was good, and I was thankful to be provided a rental in the interim, but stealing working parts is inexcusable. read more

Caliber Collision - Here is the AutoZone tester results for the bait and switch battery I was given. Note the 0% capacity. - Body Shops Near Me - Walnut, California

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Car accidents are not fun, but it definitely helps when there are supportive workers like at Caliber Collision. Specifically, Marcos offered excellent customer service and satisfaction when I took my car in months later with a new issue that developed. Thank you so much for the help! read more

The Caliber Collision Team stepped into action to retrieve and work with my insurance company on my car this week . Greg and his staff are extremely professional and courteous in all aspects . Thank you- Bob Rebey - Sanford, NC 1/19/2024 read more

I would definitely recommend coming to get your car fixed here after an accident. Brought my car over roberto and mike helped me out. As soon i got there i got greeted and felt welcomed. Repaired my car before the estimated date . Ask for roberto or mike and they will take care of you. read more

I got rear ended and found them on Yelp. The from desk was nice and helpful. Anthony and Michael, they both assisted me and kept me posted on my vehicle and process. I am please with their services and explaining me the process and issues with the damages. They fix my car in time like they said they would and I picked up my car in time and was a happy customer with their services. I will be recommending them to my family and friends! read more

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I had a hit and run that happened infront of my house and I went in for a out of pocket estimate cause I didn't want to use my insurance. First thing was everyone was so nice and helpful! The manager I believe his name was Marco was extremely nice and helpful, also might add very knowledge of his car parts and repairs! 10/10 would recommend this location! read more

I just wanted to thank the caliber collision team for all their hardwork to get me back in my car. Specially RUDY my advisor always going far beyond work ethics always keeping me updated with my car and parts. Kept it real with the time-line wait with this pandemic struggle. If there's a shop to go to is this one. (Ask for Rudy) I've been here on several occasions and have never encountered a problem. I highly recommend this shop 5 out 5. hopefully it's the last lol.. read more

Caliber Collision - Body Shops Near Me - Walnut, California

Thank you so so much to David Rojas and Jose for helping me out and being so kind to me !!! Someone decided to Lightly key my Shelby GT500 multiple times and Jose from the polishing team assured me he could get them out and he did and it Looks great !! These guys always do a great job . Before my Shelby i had a honda civic that was nearly totaled but these guys got it back to looking like brand new . Definitely recommend !! read more

My car got accident and was sent to Caliber Collision in Walnut by insurance company . Tina was the reception lady that help me twice , super nice and gorgeous customer service from everyone in Caliber Collision in Walnut. They have the repair status update almost daily , I have worked with collision company before , but the Caliber Collision in Walnut is the Best of the Best ! When I came to pick my car , there's a tiny scratch from headlight , I'm totally fine with it , Mr. Robert said give him a try to see if he can sand or polish it off, 5 Mins later , guess what , he did remove the scratches from the headlight . Trust me or not , I'll say Caliber Collision was the best body shop that I had work with ever . Especially their customer service and Quality performance on the job they had done to my car !! THEY OFFER THE LIFE TIME WARRANTY !!!! I'm not joking !!! Highly recommended to all !!! Thanks again Tina and Robert. Big Smile read more

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This past monday I had the unfortunate experience of hitting a 5 gallon bucket on the freeway and 2 hours later, I was at Caliber motors seeing Eunice Lin for an estimate. Within 10 minutes Eunice had an estimate for me and put down a down payment for the parts and left. Expecting a week or so for parts to arrive, Eunice called me later that day and advise me parts would arrive in 2 days. Well the parts did arrive on Wednesday and Eunice called me Wednesday morning and asked if I could be at shop around 1pm for installation. I arrived before 1pm and Eunice took my truck around back to begin repairs. Within the first hour, Eunice had given me several updates on the ongoing repairs. Eunice even advised me that I could go without replacing one of the parts and saving me several hundred dollars. So in the end, not only did Eunice save me several hundred dollars on my repair, my truck was completed in a little over an hour. I have never had such an over the top aweome vehicle repair in this record time. Eunice was extremeley professional and kind. I would recommend Caliber Collision to those needing repairs. Make sure to see Eunice Lin and you wont regret it. Thank you Eunice Lin read more

Just got my car fixed here recently and the service great! Everyone here made the process so easy and my car looks good as new!

Rudy was extremely responsive and helpful throughout the entire process while even coming in while the shop was closed would recommend to anyone read more

Mike Robertson is the best customer service representative I have ever encountered at Walnut Caliber Collison and the service was outstanding. read more

My car was damaged after a hit & run, a big rig did that to us. We decided to take my car to Caliber Collision, the best decision! Rudy was very friendly, and polite and knew what my car would need to look as beautiful as it was before the hit & run. Rudy worked with my insurance to get the approval and only took them 10 days to get my car back. I really appreciate you went above and beyond to keep me informed about my car. Thank you so much! My car looks amazing read more

Overall great customs service!! Great service throughout the whole process of having my vehicle at the shop. I would highly recommend to bring your vehicle if you require any body shop work. They will answer all questions you might have, making the whole process a great one! read more

I had to make an appointment two weeks out, in order to obtain an estimate. After the estimate, the manager said it would take about 45 minutes to compile and would be emailed. The estimate was on a Monday. On Friday, I called to politely expedite the estimate and was told someone would get back to me later that day. No courtesy call or estimate was ever received. I was ghosted by this establishment and can't imagine why. Nothing strange happened at the estimate. It's simply wrong/bad business to just ignore a customer. A customer should not have to wait weeks for an estimate at a repair shop. I took the car to another shop, had the estimate in an hour, with the beautiful repair done in three hours, several days later. read more

Had an incident that led me to bring my car in to this shop. This location was hassle free and the staff was friendly. They did a great job and I was kept informed and updated on the progress of my vehicle. Will be recommending to friends and family that need work done on their cars and a place to return myself for any future repairs. read more

My car got hit on the street and my agent suggested that I take it to Caliber. Mike and Rob did an amazing job. Car looks like there was no damage done. I did have to take it back due to the door latch being broken but overall that was an easy fix. read more

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Just got my baby back!!! Thanks to Robert at Caliber Collision where they do nothing but amazing working and top notch customer service! Don't go to any other location but this one here to get the best quality there is in the industry. read more

Caliber Collision - Body Shops Near Me - Walnut, California

One of the worst customer service experiences ever. It took them over five months to get all the parts to fix my car. I understand the delay due to supply chain issues but they never once called me to give me an update I always had to call them every month to see the status. Then when the parts finally did arrive I tried to schedule an appointment to bring my car in but no one would call me back. I even called corporate to complain and never received a response from anyone. I then took my car to seidners and it took them just a week and a half to get the parts and they called me every couple days to give me an update and schedule went to bring my car in. They also are one of the most expensive repair shops out there. Save your money and aggravation and go elsewhere. read more

This place is the best! Had an issue with my car bumper but Roberto helped me out, answered all my questions, and fixed the problem quickly and even gave me some free sample paint. Saved me from needing a rental. Very professional and kind, and the best bang for your buck. They also have free coffee while you are waiting. Would definitely come back here again. read more

We were very pleased with everyone here. They went above and beyond to help us. Their help was very much appreciated.

I got rear ended and this shop was seriously the best I have ever dealt with Ever. Everyone was super nice, helpful and they kept me informed of the entire process, the estimate was available super quickly and not having to chase anyone for an update was the best part. Highly recommend!! read more

Very very satisfied with them Bryan keep me updated was so helpful and nice I got more than what I expected thanks

Thanks Caliber for making my Accord look new again! My car recently got hit in the front and my insurance company (Farmers) wanted to get the damages estimated. I chose Caliber mainly because of their quality of work and positive reputation. The girls at reception were really easy to work with; I think they were Tina and Vanessa. They were responsive and were able to pull up my paperwork really quickly. I was assigned Lawrence as my service adviser and he went through the damages of the car with me pretty thoroughly. Although my car was not delivered at the time I was told, I am still overall pleased with their quality of work. To keep up their customer service, they were able to provide me with a rental for a day because of the last minute changes. When I picked up my car, I found a piece of fiber stuck and Lawrence even took the car back to get that fiber out. Overall a pleasant experience with Caliber and would definitely come back for any auto body work in the future. read more

Took my car in to get my bumper and surrounding area fixed. I got rear ended and though drivable, the scratches and punctures made me cringe every time I open the trunk. George helped me and explained to me what they would be doing to my car, which places needed to be replaced and what can easily be repainted. My car was estimated to be completed in 4 business days. They printed me all the information I needed on the spot and even set me up to get reminders via text on car updates. That was really useful for me because instead of asking and wondering if it would be completed on time, I was able to get a text that confirmed that it will be completed on day x. Conveniently, enterprise is literally next door for car rentals. So after dropping off my car I went over and got a rental while I waited for my baby to come out from the shop. My car was finished the day they promised and I went over to pick it up. Unfortunately while inspecting the work done, George and I noticed that there was a chip on the new bumper :(( Realized that it mightve been an accident while moving the car for me to pick up. It wasn't that big or noticeable, probably like a fly perched on the bumper corner but after noticing it bugged me. George assured that he'd take the car back in to get it fixed and apologized for what happened. He was really nice and helpful about it and got me back into my rental car and I picked it up the next morning. It was repainted and matched the color of the bumper. But lowkey kinda will always bug me that it was new but kinda chipped. But it doesn't look as bad as before so I guess that will do. He assured me if anything wrong happens to the paint, I am guranteed a lifetime warranty on it. Though the little accident was something I wish they were more careful about, I was satisfied with my experience provided by Caliber. read more

I had to say everything was perfect here from the receptionist to the finish work I especially want to thank Rudy Mesa he was incredible I would never take any of my vehicles anywhere else thanks to this experience read more

Caliber Collision in Walnut has surpassed my expectations. Rudy helped me for the second time with issues with my car. He is very knowledgeable and willing to listen to your concerns. I love that he is very transparent throughout the whole process which most places leave you in the dark read more

I waited over a year to write this review and I'll give the advisors a 5 stars for listening to me and putting up with me. But the work done to my car was a 1 star. After multiple times returning to Caliber for the paint not matching to the wheels paint peeling from the rework and a side clip busted they all seemed to be a quick fix and here you go again. Previously it was there cause of the tires going low since they repainted my wheels and not re-did the power coating. It leaked through the uneven paint finish and still leaked since they just added another coat of paint. Now the paint is chipping away and looks bad. Also the clips to my side door trim were lose and trim hanging out and I had them checked out. All they did was put hot glue so it can stick and separated again. That's when I seen the glue. Come on seriously. Fast forward today I have uneven paint color and a bumber that has thick paint on it that is chipping away plus my rims. I have the trim on the side of my car popping out cause the glue came lose and I have a check tire pressure once a week on my 2 front tires and once a month on my 2 rear. I'm very unhappy with the work Caliber performed. Next time I'll choose a local shop since I went 30 miles out of my area just cause too many people said good things about this shop. Anyways. read more

They are taking in too many cars at once. Your car will sit and not get worked on. They will not give you an estimate for finishing it for a whole week. Then text you to tell you it will be ready soon one day and the next text you it will be ready 2 days late. Terrible service. read more

Starting from the drop off process with the front office, girls was amazing to the service provided by Robert was immaculate would definitely recommend to friends and family to be service by Caliber Collision Walnut! read more

We had our vehicle repaired at this location and it came out great! Highly recommend ask for Bryan!

I repeat do not to take your car here ... these people over sprayed the paint all over my car and I originally took the car in for my back end of my trunk was supposed to get fixed but they did a very bad job !! When I went back to get it fixed they didn't wanna own up the job !!!!! Even on some spots the paint was dripping down my car and they let it dry like that !!!! Don't take your car here !!! This place is a joke !!!!!!!!!!! read more

Waiting on a a repair, but Rudy and John have been very quick to address any needs. I don't feel like I am alone in this process. They have been fair and responsive to my needs. Highly recommend! read more

The service that was provided was excellent fom the receptionist to my advisor, Rudy. While my car was with Calibur, Rudy updated me every step of the way and he was responsive if I had additional questions. The quality of work performed on my vehicle was above satisfactory. Thank you to the Calibur staff for always conducting business professionally. read more

Great customer service & good pricing. Only took them half an hr to get everything done to replace a splash shield. Kudos to Rudy who was very patient with all my questions. read more

They fixed my car up, worked with insurance, and finished ahead of time. If you have Allstate insurance, working with them is a breeze! They even gave me a bottle of the car's body paint for some scratches that I got before the accident. Very nice and pleasant to work with! read more

Purchased a car recently, that had repairs done, two years ago at this location. To make a long story short, the repairs were not done properly, bolts were missing, glue was used, and a bracket was broken. My friend paid cash, to avoid his insurance deductible. I'm lucky to have found, a honest reputable professional, and asked them why the item in question on the car was loose, and uneven, and not lining up like it was suppose to. Now at least I was able to have repairs done, to make my vehicle safe enough to drive, until I can afford the actual repairs that needed to be done in the first place!!! If you think something is not right, after you have it repaired, ask questions! You need to be your own advocate! read more

Thank you Jack for repairing my Lexus! It was a pleasure working with you. I appreciate you taking the time to manipulate the front end of my car to replace the under carriage plastic cover! Saved me tons on money! Thank you for the great service! Highly recommend Calliber Collision of Walnut! read more