Long overdue! But this company exceeds my expectations when it comes to customer service. Many…read moreyears have passed since they have installed new windows to our home, and they still continue to help us by answering our questions and providing follow-up service and minor repairs. I highly recommend this business to anyone :)

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

Den Defenders just finished installing our beautiful new security door and it is fantastic! This…read moreis no typical security screen door. It is a wall of security. We had always wanted the convenience of a screen door for airflow, light and cooling, but have escaped artist pets and still want to feel safe inside. We also have a custom door that didn't have much framing and very little wood to work with. What caught my attention when seeing an ad for Den Defenders is that they specialize in doors that have this issue and can build in a secure mount for your door and make it solid! It is so beautiful too and highlights our glass panel door so nicely! Neighbors are already curious and complimenting how it looks! Thank you Donnie for your expert craftsmanship on the install and security lock, and to Alex for the quote experience and answering our many questions. Give these guys a call, it's worth a consult and every penny for this quality! Attached are lots of photos so you can see how it looks from outside, inside, door open and closed. Enjoy!

Per AI, a mixed bag of good and bad reviews on Google…read more I'll start the good with Darrell who was the salesperson thar I purchased the door through in January. Yes, there may be the same security door out there for much less, but I trusted him. The agreed installation date would take up to 3 months. Two days before the install date, in mid-April, I wondered why there wasn't any reconfirmation. So a call to their "customer service" I learned the door wasn't even ready yet! But was told it would be ready the following week. Then the installer came out and realized the manufacturer had built the wrong door!! After calling Darrell it was determined it was the factory's mistake. Ross (the installer who works out of California) said he would be back within the next month and I would be first on his list to complete the job. As the revised date, in mid-May (3rd date change by now) approached, their dispatch called and put the installation off by another week. I had a trip planned and could not change so was told it would be June. After another call to Darrell he had a manager call who apologized and he would make sure the door would be installed on the agreed upon date. Instead, they came out the week later while I was out of country. Fortunately I had a family member at the house then and the security door was finally installed - four months after the initial meeting. From the pictures Ross sent to me after he installed the door it looked great. But now they wanted payment of the balance I owed (they take 50% upfront as a deposit which is non-refundable by the way). I told them I wasn't going to pay them from an unsecured site I was at and would pay them as soon as I returned - which I did. All in all, the door looks great and I'm very satisfied with the work Ross did. I appreciate the effort Darrell made to get the door installed. BUT, their customer service is absolutely terrible. They don't answer calls back in a timely manner and their lack of good communications is the worse I have encountered with any contractor that I have worked with. The 4 rating is for the door and the installer. Otherwise I would rate Dan Defenders a 1 for lousy communications and a lack of urgency to help the customer.

AMAZING! Backstory: I needed a new garage side door from…read moreyears of damage and it being a junky hollow door. I thought I could fix it myself but opt'ed to get a professional... SURE GLAD I DID! I did not realize how much I did not know about "doors"! I can't believe I didn't not do this sooner! James was super professional and direct. Great pricing and quality of work speaks for itself. Everything was done in just a few hours! I am excited to be working with James again on getting more projects done in the near future.

We'd been having issues with our entry door for a while. The door is more than 80 years old. And…read morenow, it had started rubbing against the side wall and no longer sat evenly in the frame. It was clear it was time for a replacement. Before choosing James, I got a quote from a very popular windows and doors company in Orange County. James, the owner of Lucero's Windows and Doors, not only offered the best price but was also extremely responsive. He mentioned that he previously worked as a Home Depot installer, which gave me confidence that he was properly trained. I was initially cautious because of the low number of reviews, but the consistent perfect scores from other customers made me optimistic. Now, after working with him, I can confidently say that Lucero's Windows and Doors is the real deal. Because our home required a custom-sized door, James came out twice to take measurements. After about two weeks, the custom entry door arrived, and he completed the installation in a single day. He told me our home was one of the oldest he's worked on, and the walls were very different from newer builds. Despite the challenges, he made everything fit perfectly, and the final result looks fantastic. We no longer feel a draft under the door, and it swings smoothly without any issues.

Frank did an excellent job & was very accommodating & friendly his price was very reasonable & I…read morewould definitely recommend him

I wish I could give All Frank 10 stars! I needed to make some changes at home to care for my sick…read morepup, including fixing a door I've been putting off to ensure my pup was safe. Frank and his team saved us from the situation by creating and installing a custom Dutch door, converting the office into a room I can easily keep an eye on pup in. It looks absolutely amazing, I couldn't have imagined a better outcome. They were prompt from the estimate appointment through completion, cleaned up after themselves, and completed the job in a timely manner despite some complications with the door's opening. They also did some immaculate painting around the area, and it all blends seamlessly with the rest of the house! Thank you All Frank for your attention to detail and helping us get through these tough times. Looking forward to seeing you again. 10 stars!

Completely recommend PremierPro Services. Chris was very communicative, willing to tailor…read moreestimates to my needs, is highly knowledgeable and is willing to go above and beyond (which he did even when he came to give me a quote). He's the consummate professional and demonstrated commitment, exceptional reliability and is trustworthy.

Robert was so helpful. Have a steel custom door with welded hinges. The doors were sticking with no…read moreobvious way to adjust. Robert offered a quick and reasonable solution. Such a relief.

Angel did a lovely job with the caulking in my bathrooms! I appreciated his attention to details,…read morehis cleanliness, his responsiveness and that he is very friendly as well!

For my initial review, I gave this vendor 1- star because he failed to keep our appointment. Angel…read morereached out to me, apologized and promised to make things right. He came and completed three mini projects for me. I would definitely hire him again.

I found Justin easy to deal with when he fixed termite damage in my home. He did a thorough job and…read morekept me informed as things changed based on what he uncovered as he worked. He communicated well via text/phone and even better in person. Would hire again!

What an absolute DISASTER!!! Not only he really doesn't know what he's doing, he's also full of…read moreattitude and unprofessional behavior. I wanted to remodel my wife's shower as a surprise while she was away. Justin was referred by someone to me. When he came he was all "yes sir" and polite. It started ok with the demo. What went wrong after that is what I've found since I actually got a proper company to do the work. 1. The floor was put in place without plumbing under the house 2. The floor was very unstable and bouncy 3. The drain he connected wasn't even glued to the drain line 4. The cement was placed incorrectly 5. He used some sealing mat4tial that he slapped with a brush that is actually not meant for shower. Then he starts putting up the hardiebacker cement boards without even putting up waterproofing paper!!! In the process he's complaining that I'm checking his work and asking what he's doing as if I don't have a right to make sure the job is done right. He finally comes to work one day to so called continue. Without telling me he took his tools and left and blocked my number!!! Overall an incompetent liar. I suppose I should thank God for having this happened since if he had continued all the leaks would have destroyed my house. Don't even think of giving him a job unless you want a disaster on your hand. Read other reviews not just mine

I finally got around to fixing a pocket door that was off the track. I also wanted to use this as…read morean opportunity to find a reliable, all around handyman for future for all other things I've been putting off. I messaged few places on Yelp and Elite Touch was one of the first to respond. Their price was also very reasonable. After few messages back and forth, we scheduled a time. Yuriy messaged me first that he was on his way and he came exactly on time. The repair required him to remove the door trim to access the door hardware. He had to charge me for that which I had no problem with. He completed the job, and also showed me why the door was off and how he fixed it. He cleaned up and I couldn't even tell that the door trim was removed and reinstalled (despite him not having paint either). Payment was by Zelle. Very impressed with the work and professionalism. Definitely will look to use them for future.

AMAZING Experience with Elite Touch Builders - they were super fast to respond, extremely helpful…read morewith clear and detailed instructions, and were able to get in and complete the task within about 24 hours. Service - relatively simple, quick, and cheap job - replacing the screen on a screen door. Elite Touch was HAPPY to take the job, and did not treat me anything other than as a VIP client. They scheduled the job for the following day. Yurri was our man - and he was very impressive. Kind, knowledgeable, very fast and efficient - he made the entire experience seamless. He is also incredibly skilled, able to do plumbing, drywall, bathrooms/showers, and even able to replace a screen on a screen door in about an hour. Prices were very competitive, the service was impeccable, and I will certainly be doing business with them again!