Long overdue! But this company exceeds my expectations when it comes to customer service. Many…read moreyears have passed since they have installed new windows to our home, and they still continue to help us by answering our questions and providing follow-up service and minor repairs. I highly recommend this business to anyone :)

(This review includes a response to the business owner's reply)…read more I had a deeply disappointing experience with Paul's Windows, and I want to share it so that other homeowners know what to expect before working with this company. I reached out for a small bedroom window replacement and had one key requirement: that the new window, once installed, provide a minimum clear opening height of 13 inches. The sales associate, Art, confirmed via text that the manufacturer (Crystal Pacific) said it would: 13.1875", in fact. That was fine by me. But when I asked for that specification to be confirmed in the contract, in writing, Art refused. Let me be clear: I wasn't asking for a personal warranty on the product. I simply wanted confirmation that the installed window, as ordered and managed by Paul's Windows, would meet the functional requirement I had clearly communicated. Art repeatedly deflected, referring to "what the manufacturer said," but was unwilling to take responsibility for the result. When I asked for accountability, he became dismissive and eventually walked away from the job. I contacted Paul directly, hoping for a more professional response. Instead, I received a generic brush-off and a claim that the window wouldn't meet the specs, which contradicts what their own sales associate had already confirmed. Worse, Paul didn't acknowledge or engage with any of the valid concerns I raised around basic customer service, transparency, or professional responsibility. Ultimately, I wasn't asking for anything unreasonable. I was hiring a company to manage a job and deliver a specific result. If something went wrong, say, the manufacturer provided a window that didn't meet the spec, it would be on the contractor to resolve it, not on me to go chase down the supplier. That's what any responsible company would do. But Paul's Windows made it clear they don't see it that way. If you're okay with vague communication, contractors who won't stand behind their own work, and potentially being left to deal with problems on your own, maybe this company is fine. But if you want clarity, professionalism, and accountability in writing, then look elsewhere. § Paul's response below is a classic damage control move -- polite on the surface, but full of deflection and quiet rewriting of events. To clarify: the window in question would have met the required 13" clear opening. That wasn't in dispute. Art, their sales associate, confirmed that in writing and was fully prepared to proceed with the job -- until I asked for a simple written accountability. That's the moment everything fell apart. Paul's follow-up misrepresents the timeline and sidesteps the core issue -- not whether the window would fit, but whether the company was willing to stand behind the result they were being paid to deliver.

I kept seeing their truck by my work on my morning walks. Finally, I decided to check their website…read moreto see what type of services they provide. They do both residential and commercial so I completed their form online to get a quote. Cathy called me a few hours later with a quote and I was comfortable with the price since they specialize in this service. I received an email one day prior to my appointment to view and confirm. On the day of the appointment, I received a text one hour before the appointment time. As I was looking out my window to see if there was parking, I saw their truck sitting by curb 30 minutes before the appointment time. I went to see if Jaime could work on it now rather than wait. The window's tint was dark and the sunshade was up so I wasn't sure if he was in the truck. Luckily, Jaime got out as I was walking back to my place. I told him that I didn't want him to come in my place to remove the screens since I didn't want to clean the floors when he was done. He offered to wear booties and I was good with that. I asked the reason for coming in my place and he said just to remove the screen. I said that I can do them but one screen's tabs were broken. He told me to push it up then push out which was super easy to do. Anyway, he looked at my screen and said that there were no holes so I don't need to change them. I said that I need new pull tabs so that I can remove the screens to clean the windows. He said that I do need to replace the screens if I wanted new pull tabs. He showed me a large metal square one and one short and narrow one. They were much sturdier than the cheap plastic ones that I had. I stood and watched him remove the old screens and install the new ones. It was fun watching and talking to him while he repaired the screens. It took him about 45 minutes to set up and repair my screens. He said that that there's one year warranty. Overall, I am very happy with their customer service and product. I highly recommend them and they have a customer for life.

Professionalism , price they wanted to charger me $80 per screen…read more I released all my screens 8 total for $42 in material

Seven years ago, I wrote a review about how great Jon and his team were to work with. Now, seven…read moreyears later, I'm happy to say they've continued to exceed my expectations. It's rare to find a company that consistently delivers the same high level of professionalism, honesty, and quality year after year, but Jon and his team do exactly that. They truly understand what customer service is all about, great communication, showing up when they say they will, standing behind their work, and genuinely caring about their customers. In a world where good service seems harder and harder to find, Jon and his team continue to set the standard. I wouldn't hesitate to recommend them to anyone looking for a company they can trust. Thanks again for another great experience.

Their customer service was excellent. The window is great and looks fabulous. The installers were…read morepolite,, professional and just very nice

Rebuilding our Altadena home after the fire has been one of the most difficult experiences our…read morefamily has ever faced. The sheer number of decisions involved can feel overwhelming and, at times, exhausting. Choosing windows and doors was easily one of the hardest parts of the process. Thankfully, Taylor Brothers was there to guide me every step of the way. Tim Kelley, in particular, provided exceptional support throughout this difficult decision-making process. He personally came out to measure the space, answered my many questions, and shared his expertise with patience and care. I'm incredibly grateful for the guidance, professionalism, and partnership Taylor Brothers provided during such a challenging time. Thank you for helping make this process a little easier.

Brett and April have been amazing to work with. I work with a contractor in Sherman Oaks and they…read moreare always our first choice when it comes to door and window selections. They are super responsive, easy to work with, and just overall great at what they do. Their customer service really stands out and makes everything run smoother on our end. Really appreciate everything they do!

I had a great experience working with this company. They replaced two windows in my home and the…read moreentire process was smooth from start to finish. What stood out most was their attention to detail. They came out a couple of times before the install just to double-check and confirm all the measurements, which gave me a lot of confidence that everything would fit perfectly--and it did. The installation itself was clean and professional, and they made sure everything was sealed and finished properly. Communication was easy, and they were responsive whenever I had questions. Overall, I'd definitely recommend them if you're looking for reliable, detail-oriented window replacement work. I'd use them again for future projects.

Originally, we were referred by our cousin, she purchased a sliding door with built in blinds and…read moreshe was extremely happy with the product and service provided. We have now bought a sliding door and three windows for our house. Communication has been great with John and our Milgard products look amazing!!!

Shant was so patient, helpful, and efficient at getting us quotes for a large scale window and door…read morechange out at our home and making sure we could see the products. He was to the point and straight forward which made the process of getting our estimate a breeze and really quick. We had checked out multiple spots prior to here which ate up so much of our time and he was just great. I wish we would've just went here first! I wouldn't hesitate to recommend them to any of my friends and family.

I'm updating my review so I can tell you that Shant is one of the most honorable people I've ever…read morehad the pleasure to work with. There was a problem with one of our sliding glass doors and Milgard kept shirking their responsibility for the faulty door. Milgard tried to blame it on the install when the door itself was clearly the problem. When, at one point, Milgard stopped returning my calls, Shant took over and was able to get me a new door. He says that he has not had one unhappy customer in 24 years and I believe him. Thank you, Shant, for your outstanding integrity! I am so grateful!

I truly cannot say enough amazing things about this company. I came in hoping to replace both my…read morebedroom windows and the sliding door in my living room, and from the very first interaction, I was met with nothing but warmth, honesty, patience, and professionalism. Nan was the one who initially educated me in the office, and she was absolutely incredible. She took the time to walk me through everything, answered all my questions with so much clarity and patience, and genuinely wanted me to understand what would -- and would not -- solve the issue I was experiencing. Her knowledge and care made me feel respected, informed, and never pressured. What completely blew me away was the honesty. Despite being more than capable of selling me new windows, they were the only shop that told me the truth: the change I was hoping for couldn't actually be achieved through window replacement alone. That kind of integrity is rare and speaks volumes about this company's values. Then there's Roy -- one of the owners -- who personally made the journey out to my home to further educate me. The fact that an owner would take the time to come out himself, explain everything in person, and make sure I fully understood my options is something you just don't see anymore. He was thoughtful, thorough, and incredibly generous with his time. And yes, fair warning -- Roy looks like he walked straight out of a magazine. Be prepared to be completely stunned by the presence of an actual god while receiving some of the most honest, professional guidance you'll ever get about windows. Even though they didn't make a sale this time, Lion has earned a customer for life. I will absolutely return for all my future window needs and recommend them to friends and family without hesitation. Please don't ever change, Lion. Whatever you're doing is working beautifully. Everyone was so kind, genuine, and knowledgeable. Huge gratitude to Nan for her education and patience, and to Roy for going above and beyond by coming to my home. I can't recommend this company enough and wish them nothing but continued success.

Professional. Fast response. Great communication and efficiency. I had old wood windows that needed…read moreto be replaced ASAP before leaving the country. I only had a month and I contacted several window companies for an estimate. 1) I compared Milgrad prices with Lion to Home Depot and theirs was cheaper. And also 2-3 weeks faster. Ditto other window companies on Yelp. 2) Very efficiently run. I had my measurements quickly within a day since they knew I was in a rush. I got my windows just in time installed with one week to spare. Installation was quick and easy and took 2 hours for 2 windows. They were fast on communication via email which I love. Also providing me updates constantly. I highly recommend them for window service.

I have a beautiful set of wooden doors we purchased many years ago. One of our boys broke a glass…read morepanel that is inset into the door. Definitely not a warranty issue, however, the warranty department spent untold hours locating the correct panel and more hours finding a qualified installer to seamlessly replace the glass. The cost was incredibly reasonable and the workmanship was outstanding. 5 stars all the way, and so happy with the company.

Nice variety of doors with great quality but orders take 4-8 weeks…read more Yes expensive at the same time.