Great customer service Tellers are very helpful and…read morecustomer oriented Thank you for the great and high level of service

I hate coming to this branch - the service is terrible you can stand in line and still be skipped…read more they prioritize Buisness clients over someone who's had their account for 26 years This branch needs to change management- When I was closing on my property and needed to wire money for closing the deal they said I needed an appointment I went to Patelco credit union and had it done within 10 minutes Choose a different bank

As a member since 2009, I want to thank you for making it easy to close all accounts with Wells…read moreFargo.

I've been a Mt View resident for 30 yrs and I've had to utilize this branch for banking including…read moresettling estates for my parents back in 2007-07. I recently lost my oldest sister this year and again they were helpful in resolving my sisters trust including accessing a bank deposit box that wasn't utilized since early 2000. Both Hansen Lee (MtView) and Sanjeev Kumar (SF) were so helpful in assisting this transition of trust and accessing a box to access contents. They have always been extremely helpful to me with all services and transactions! Thank You so much!

Stellar fast and competent service by Ruben at this location. I really appreciate the effort he…read moretook to be helpful. Pro tip: Their entrance is not facing the street. Also they have an ATM inside the building too for added safety.

While the outside of this location looks old and run down, the inside seems clean, modern and…read morecomfortable. However, you can't judge a book by its cover...the service is lacking. There was only one "banker" working, but several other "helpers" who job is to stand around and continue to reminded me that I would "still" need to wait 15 minutes.

Went to VA Palo Alto Meriwest & was helped by Maryam B and she was great in everything i needed…read moredone with my account. Would be more than happy to recommend her & Meriwest to any & all of my friends & family members. The service she has given me was without a doubt one of the smoothest & excellent translations i have experienced. Thank her for everything. Ron Pangelina

Terrible experience. I visited to make a deposit. I literally JUST WANT TO GIVE THEM MY MONEY…read more It used to be you spent 5 minutes filling out forms, then you go to the teller, who needs 5 more minutes of filling out forms and ID and a SECOND signature - because, why not? The world does not have enough bureaucracy !! The deposit slip was now a strange 8x11 piece of paper but I filled it out with most of the information - as always. But when I visited a person at a desk they said, "Go back and scan the barcode and follow the instructions!" So I start down the boondoggle process and find that there is some sort of insanity with regards to an "electronic authentication protocol" and I have to scan a barcode, go to a website, and upload a credit card, TO MAKE A DEPOSIT ?? ARE YOU KIDDING ME ?? YOU NEED MY CREDIT CARD TO ACCEPT MY MONEY? It aint gonna happen. I am through with this horrible bank. I accidentally posteded this to the wrong branch (Milpitas) so they asked YELP to DELETE MY REVIEW when I posted it to the correct branch (Mountain View). I bet they ask to delete this review again !!

EDIT: I received no direct message from this business and I had already tried to resolve my issues…read more I was told there was nothing they could do. They don't want to help. It is all for appearance. Deceptive banking practices. Consistently abusing trust of clients. Banks are supposed to support, not try to take you at every turn.

Edit after resolution - Cherry, the Branch manager, called…read moreme and helped fix the hold on my account. She recognized me, as I've used the bank often, and clarified the issue, what caused it, and what I can do in the future to sort it out faster. original complaint - they moved the date at which i was supposed to receive money from my checks, now im getting it 2 weeks after i put it in the atm.

We had documents to notarize and called this Chase branch after having poor experiences with notary…read moreservices at other banks. Orianna, the associate at this bank, helped confirm what documents could be covered, scheduled an appointment, and helped us with all our documents. She provided friendly, professional, and efficient service beyond anything we expected.

I haven't visited their bank as much but have visited the ATM multiple times. On most days I've…read morebeen able to withdraw cash without any issues but there have been odd days where they do run out of cash as well. Parking is easier to find close to the bank though

Chase is the bank from hell. We are not customers. We are the people who have become the unwilling…read moreservants of Jamie Dimon. They accord this privilege only to a select few who meet their standards (you may think I'm kidding. I'm not. They withdraw services if you're too 'small.') The bank is not there for our convenience, to serve us. We are only suffered to serve it (well, Jamie). Why do I say this? I'm glad you asked. I had to deal with the bank, with which I have an account (checking, savings). The only access, other than driving there, is on line, except that I don't bank on line. No access. They offer NO WAY to speak to a human. Call the branch itself? Good luck with that. The on-line phone number is listed. Call it, and it says, via a recording, "We're busy. Call back." The . . . only . . . solution . . . is . . . drive . . . there. Jamie insists on it. He offers no other way. My 'thought-bubble' expletives have been carefully avoided. I don't want to give offense. Chase's only positive is that it's not as bad as Wells Fargo, a known and convicted criminal enterprise. You could, as they say, look it up.

Good place and excellent service but manager needs to respect peoples privacy by talking softer…read morewhen dealing with money matters

Chris and team are the best here, if you can find vacant box…read more Safe deposit boxes not tied to private-equity or boutique-investment-bank and high-net-worth wealth accounts, are very hard to come by in Los Altos and Bay Area. I am lucky to get a their tiniest & most affordable box. They just got 10 more year or lease to ensure long term safekeeping of your stamp, coin, jewelry, watch, trading card, cash & comic And I really love zero documentation for box setup, and no ID entry requirement with make this place more unanimous than other safe deposit box anywhere. The carpets here are alway shampooed. The private room have attached restroom. The place is kept at correct temperature & humidity to ensure all your acid laced paper and cards are not reactive. More critically is the security of this place which is why there a long waitlist here

From the owner: Hurry boxes are going fast! Most Major banks are no longer opening new boxes. We have safe Deposit…read moreboxes up to six feet in size. Secure Gated parking for customer safety. You can safely store personal records, Birth certificates, marriage certificate, precious metals and gem stones. Social security number not required.

The tellers are always friendly and professional and I'm usually able to take care of my business…read morequickly at this branch. As mentioned by other reviewers, the bankers/managers regularly ask people who are standing in line what they came in for in an attempt to relieve line congestion. Most of them are friendly and professional. One, however, is a bit to assertive. She's tall and speaks with what I assume is an African accent. I wouldn't call her rude, but she does tend to make people feel like they have to use the ATM instead of interacting with a teller. While you can get cash at the ATM, you can't always get it in the bill denominations you want, so you need to see a teller. I wish this woman would remember that.

The bank is terrible and customer service is worse. Lie about "service" and closed in 5 days…read moreaccounts

I had an outstanding experience working with Mouang (Mo) Saeliaw. After speaking with several other…read morelenders, she immediately stood out for her patience, responsiveness, and genuine willingness to help. I tend to ask a lot of detailed questions, especially when making major financial decisions. Mo never made me feel rushed or difficult. She carefully explained the process, worked through multiple financing scenarios, followed up quickly, and made sure I understood exactly what needed to happen next. What impressed me most was how quickly she earned my trust. At the beginning, I wanted to verify every detail myself. By the end, I felt completely comfortable handing everything over to her because she had repeatedly shown that she was dependable, thorough, and looking out for me. She coordinated the moving pieces, kept the process progressing, and consistently followed through on what she said she would do. Mo turned what could have been a stressful and complicated experience into something straightforward and manageable. She is exceptionally good at building trust and then backing it up with excellent work. I would absolutely seek her help again and recommend her without hesitation.

Worked with Delia from the auto loan department. She was extremely helpful and was able to get my…read moreloan approved the same day. I appreciated her attention to detail and felt like she really cared and was looking out for my best interest in making sure I was completely informed when it came to the dealer and seller part of the transaction. I would definitely recommend Delia and Standford federal credit union for all my future auto financing needs.