Amazing dealership! T and Luna were super helpful and friendly, made the impossible possible. Very…read morestraight up process no funny business, highly recommend!

My Experience(S) at Certified Auto have all been extremely wonderful (especially because "Car…read moreShopping" can sometimes hold "Unwanted Surprises" if the vehicle is not in Excellent Condition. My Grandson was able to find a really nice 2012 Dodge Charger there (with a "Perfect Score" when taken to a 3rd party for evaluation); and I also found a 2014 Honda CRV (a few months later) -- which also passed evaluation with Flying Colors. My personal thanks to John, Elias, Corine, and Luna for the Excellent Service and Selection. I would highly recommend Certified Auto in Upland for anyone who is looking for an Excellent Used Vehicle, at an Affordable Price!

Gab repaired my transmission and went above and beyond the call of duty. He is an honest man. I…read morehighly recommend Gabriel Mitri.

2013 Ford F150 XLT. Gabriel was great to deal with. Smooth transaction from start to finish.read more

I don't agree with their 4.8 rating...how is it not 5.0?! We have used them to purchase a car as…read morewell as their auto detailing service. Both were professional and also saved us money. We were unable to find the car we wanted on our own, we came to Rich and he was able to secure what we were looking for and considerably less than what we were looking to pay. I was using a different company for detailing (mostly because I didn't know they provided this service), but once again, they are considerably less expensive than anywhere else. And, they offer wheel repair, head light cover cleaning, steering wheel repair, hood black out decal, paint protection film and I am sure more that I am unaware of. Overall, as you can tell, I am a big fan of this business.

Rich and Trish really are nice people!…read more They took care of my little family and made sure the car I bought was running smoothly! Very pleasant experience and I felt confident when speaking to them regarding the price, Rich didn't make me feel like I was at a regular dealer where all they want is a sale. The car I found was in excellent condition inside and the outside was really good too.

Cris and JR were a wonderful help! They made my process super easy and was able to get mostly…read moreeverything lined up before arriving to the dealership as I had 3 children with me. They helped keep them entertained as paperwork was signed and was in and out within 2 hrs! Really appreciate their customer service and efficiency.

Ross, the owner of the dealer, was able to help me successfully with the concerns I had when…read morepurchasing the Hyundai Car. Honest man and great in sales. I can't wait for my fiancée to check out the dealer.

Once of the best choices I have ever made was going here. I have taken some time to write this…read morebecause I did not want to write a review that was without merit or value. In other words I truly wanted this review to be full of truth of experience and worth. Couple of things I was worried about. Buying a Car off Holt. Lets be honest there are not a lot of things that I have known that are good to buy off Holt other than street tacos. Not exactly the place I would think I would have an amazing customer service experience with great people and great product. Steve, and the Team here is what I would call Magnificent. I was not exactly what you would call an easy sale. I was also a bit strangely organized financially because of my type of business so I proved to be a bit of a challenge for them. Calm and collected they were never worried. Only me. I left this place driving an excellent car with great milage and what I would call no buyer remorse. Mostly because of the experience which I thought would or could get salted over time but it has not. There were a few issues with my purchase that involved the navigation and control module. Steve assured me he would help me take care of it and another minor issue was that the lights are so fogged up they hardly look they are on. Once I get to a place where I can drop this car off I will have it handled but either way I can say this. There is reason why this organization is 5 Stars. They do everything right. They have the cars you are looking for and more importantly the attitude needed to make a good experience. In sales its about the CAN DO attitude. I was frustrated and felt a bit hopeless and they made me feel like I mattered. Steve Knows Sales and the Finance Guy not only knew finances but also computers. It feels good to be treated with respect. This is going to be the place my entire family and friends get their cars from. Here are the reasons. GREAT PEOPLE GREAT PRICES STAND MY THEIR SALES AFTER SALES AND AFTER SALES CARE WORK WITH YOU TO MAKE WHATEVER THEY CAN HAPPEN THEY GO THE EXTRA MILE. THEY WORK WITH BAD CREDIT / ISSUES WITH CREDIT THEY WILL DO WHAT IS IN THEIR POWER TO MAKE THINGS WORK I won't share what Steve did for me as I closed the sale with him and took my new used car home but it was very kind and I think he does it for alot of people. A Little bit counts and goes a long way. I am thankful and grateful for LA COSTA Sales and look forward to more reviews and my family buys their next cars here. There is NOTHING and I do mean nothing that could have done better. Excellent work guys. Sorry for the delay but I really wanted this review to be full of truth, reflection and longevity. CONS: Holt Ave is not somewhere you want to be late at night. CONS: A Little Stuffy in the Sales Room CONS: Issues with Car / PRO - Not an issue for a team of people who want your experience to be a good one. They know what to do, how to do it and where to go if anything does come up. Used Cars are not exactly iron clad anything can happen but they seem to have most of the things you need covered or can handle any minor issues you need to take care of or the direction to point you to. 30 Years + Years of Business and Integrity and Experience makes this place a no brainer to shop for your next used car. If you are going to buy a used car and have no choice the good part is the choice of where to buy it has already been made up. Reviews like this for a car dealership like this is unheard of. Truly A Diamond in the Rough. BUY YOUR CAR here!

I have very early childhood memories of La Costa Auto Sales. My parents might have been coming…read morehere, even before I came along into this world. The 2 Lacosta brothers running this business are the most honest and trustworthy salesmen you can find in the area. They specialize in affordable used cars! Come here to buy, sell or trade! My family has been coming here since our struggling origins. When I say struggles, I mean, we were a ONE CAR household. My dad would drop my mom off at work in the mornings and either he or my aunt would pick my mom up from work. We had a humble living and even with one car, we couldn't afford anything too new. The La Costa brothers were there to provide their automotive knowledge and extremely reliable recommendations. The cars we purchased from them throughout the years had no headaches. When it was time to afford to budget a second car into our household, it was legendary. We felt extremely blessed and fulfilled to have what others would imagine to be basic necessities. La Costa Auto Sales was a major factor in making that transition possible for their reasonable rates and reliability. I will always always feel grateful that they were able to be there for us during tough times. Pass forward to the present, we are blessed to afford to buy newer cars from the Honda dealership, but that leaves us with an "old" car on hand. Honda offered quite an insulting value, and my dad immediately said No thank you! We knew selling it to La Costa Auto Sales would be an honest amount, whatever the offer would be. We saw Steve, and he did a thorough inspection and pulled up the car's official reports, and gave us his professional opinion. We knew it wouldn't be much, but we definitely trusted and appreciated any "value". That car has been good to our family for two decades, and it was really hard to let go. We trust that it will be good to its' new owner, and still keep the car in our prayers. As a family who has bought, traded and sold cars with La Costa Auto Sales for nearly three decades, I can in all honestly give them the ultimate seal of approval. When we have relatives or friends who are just starting out, need a used car for a beginning driver, or looking for a reliable used car, we would always direct them here and trust that a positive transaction would take place for both parties.

This was my daughter's first experience with obtaining a used car and I will admit this single mom…read morewas less than confident about doing it. We purchased a used car from QNQ and when we hit some snafus, Mirza went above and beyond the call of duty to be sure everything about the car was just right! It was as if he was our family member or a personal friend. The service that we got was top notch! I will never forget all he did to make the experience a success for my youngest.

Everything a stereotypical car dealership is. Eager to ripoff people for as much as they're worthread more

From start to finish. Ray is amazing person. Not a push…read moreover, Not a salesmen. Just a human being like the rest of us, gave us upfront pricing. Didn't make us wait for hours and hours just to get replies We called, asked for price out the door, we showed up. Got the same price that was said and agreed over the phone. Made the transaction easy and fast. Couldn't have been more happier. I will be buying more cars from Ray in the coming future ! Thanks Ray you're the best !!!!

Terrible experience. Most of the cars are junk refurbished to look good. Will never purchase again…read moreand will not recommend

We have been searching for a vehicle for a couple weeks and it has been crazy stressful and time…read moreconsuming. LRG was literally thee only place where we weren't being hounded or pressured to buy something we didn't want. Ralph was great he worked with us and because of him we had a great buying experience. Great customer service and they responded quickly. The buying process was quick and easy. We purchased a Dodge Ram truck that we love Thank you so much Ralph and LRG I will definitely buy from here again and I highly recommend them to everyone !

Q: What do you get when you don't get what you want? A:…read moreExperience I certainly gained experience when I purchased my 2015 Mustang GT from LRG last year. In an effort to be honest and accurate, I will say that Ralph, the salesman went the extra mile close the deal. He sought out financing and made sure that the deal was closed. Throughout this process, he was very friendly and responsive. He even said he would get me the "shop price" for tires, and window tinting. When there was an issue with the registration, he ensured that I got the refund quickly. He asked me to do a review on google, yelp, etc... if I was happy with the service, I told him I would. (I forgot). Fast forward barely a month. The car sputters and dies. Check engine light comes on and I limp it to work. I text Ralph, explain what was going on, ask if I should even drive it home. He says it should be fine. It wasn't. It died on the way home and I have to have it towed. I sent Ralph another series of texts, which were unanswered. After receiving no answer, I posted a review on Google. I can't say for sure that the google review was the impetus for him to respond, but I got a response shortly after that. In that response, he mentioned that if integrity was so important tto me, then why did I wait until I had an issue to post the review. He then insinuated that I was told him a lie when I said "I don't have a code reader..." as I was at work, I don't drive around with one, and certainly wouldn't expect to need one for a car that I purchased some 32 days before. I hadn't even made the first payment yet. After he insults my integrity, congratulates me on pointing out that they have no liability (I bought the car, AS IS NO WARRANTY--Remember that EXPERIENCE I mentioned), as well as giving me excuses for his not responding, and then trying to gaslight by saying that I took longer to respond when they were getting me the refund for their registration SNAFU... I believe that that will be the extent of assistance that I get from him, so, I file a complaint with the BBB. After I filed the complaint, but before they contacted LRG, Ralph calls and tells me that he "spoke with the owner, and you can tow it to the shop next door and they will do a diagnostic" I make the arrangements to have it at the shop the next morning very shortly after they open. Then the shop calls me and tells me that I have to come and pick up the car, they were "forbidden from diagnosing the issue because of the BBB complaint" So I have to leave work again, go to the shop and have AAA tow it from there back to the house. At this point all the communications are through the BBB. The first response was "what does this customer want? He bought the car as is" then goes on to state that I was offered a 3rd party warranty (I wasn't) and turned it down (no such interaction occurred). The message then goes on to state that they would pay the "diagnosis fee" but that I would have to remove all negative reviews, and withdraw the BBB Complaint, and agree not to post any more complaints or negative remarks. "LRG management team would like to help the customer with paying the diagnosis fee, but only if the customer removes the complaint and agrees not to file another complaint with the BBB, Yelp, Google, or any other site. We thrive on having a good relationship with our customers." Was the exact quote. If you don't believe me, go here: https://www.bbb.org/us/ca/upland/profile/used-car-dealers/lrg-motors-1066-850040646/complaints Pretty much the entire exchange is posted there. They would help (with the diagnostic fee) if and only if I removed any negative comments and promised not to put more. They go on to say that I filed the complaint after they agreed. Negative, Ghostrider; I filed the complaint because their utter lack of response, and then the insulting response from their salesman (yes the same one that was really nice, and incredibly responsive while he was trying to make the sale.) Then the owner jumps in and gets a bit p***y because I used his name, incorrectly. Sorry, buddy. No, I never met you or spoke with you... but you are ....the OWNER... you know? I apologize that I said your name instead of the manager. But again, you are the owner of the business, and it is your name attached to it... but, still I do sincerely apologize. In my last response to the BBB, I told them that I rejected their conditions, and therefore the offer. I told the BBB (and the LRG management) that they could contact me directly to further discuss this... Here we are nearly a year later and still nothing. So much for their customer service. So much for valuing their customer relationships. So much for standing behind the products that they sell. The more that I think about this, the more I am inclined to think they knew the car was about to take a massive dump, and therefore were happy to dump it on someone. Unfortunately (for me), that someone was me. Avoid, at all costs.