Frank was a lifesaver last night. Our truck needed a jump and he was able to get it back up and running in a short 20 minutes from when the services were called. Perfect save especially when one is stranded at midnight. He was very polite and friendly through the whole ordeal. read more

California Roadside Towing DROPPED MY CAR off the flatbed... Now they are REFUSING TO FIX my car. I submitted my estimate that I received from an Auto Body shop and they said they don't want to fix my car, for that price (around $3,000) but offered me $1000. They said the price is too high... I told them Tesla told me to take it to a Tesla Certified Auto Body shop, and that is what I did, the closest to my house... I told them I will take it to another shop, but that's all I can do because I've already taken the car to Tesla and a Tesla Certified body shop and they told me the price is too high and they would only offer me $1,000. 1K will not fix my car. That's an insult. I'm not an auto body guy, but when they dropped my car off the flatbed, both my side fenders broke, my undercarriage parts are broken, my front bumper does NOT align with my fenders and headlamps anymore... I'm sure there's internal pieces broken because it is LOOSE AND I CAN HEAR IT... As of now, my car is still damaged. It seems like they DON'T WANT TO USE INSURANCE and THEY ARE LOW BALLING ME... I don't understand it, but THEY ARE NOT RIGHT how they are handling this... $1000, is NOT GOING TO FIX MY CAR. I will need to follow through with AAA, and now with my insurance... and if worse comes to worse file a lawsuit against them. HORRIBLE BUSINESS PRACTICE for them. VERY SHADY. Doesn't take accountability for their faults. NEVER USE California Roadside service read more

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AAA sent this tow company to me. After about an hour of waiting, the tow truck driver shows up. Tells me to open my hood and starts working on my cars. Pouring water in the engine, I told him not to touch my engine because I was going to have my Mechanic take a look at it, and that i only needed a tow. Then tells me its okay to drive. I tell him I do not feel comfortable driving my car home, and told him that I want a tow. He insists that it will make it to my house, and refused to give me a ride. So me thinking thinking it was okay to trust a tow company that AAA sent me, I started driving. On the 57 freeway northbound right as the 91 joins, my car overheats and turns off. So I had cruise off of the freeway. Now my car is smoking and leaking a bunch of fluid. So I call AAA back. And they tell me I have to wait until 5am to get picked up. So another tow company gives me a tow and informed that the California Roadside Service should have just gave me the tow, like I asked, and not pour water into my engine. So I contact AAA and informed them of all of this. California roadside service told me that they were going to ask their tow truck driver what happened. Of course he lies and claims there was a male helping me. And they refused to fix my car. read more

This company hit my car on the highway. Offered to fix my car and then ghosted me when I asked for insurance. Horrible and do not recommend

I feel as if I was violated and physically abused by AAA. I asked AAA to replace my dead battery TWICE and they just wouldn't! First tech said the battery was fine. Second tech cancelled. Tow truck arrived almost 4hours later. I wasted 5hrs of my life. I missed the concert!! The kicker is that all of this could have been avoided if the first tech just replaces the f-ing battery. This morning I got it replaced and my car works fine. ------------------ To AAA: Where is your Humanity, pride and Ethics in your business practices? Your incompetence and lack of accountability ruin people's day and whilst you have ZERO care!! Shame on You!! ------------------- Sunday 7/20/25 -5:50pm I called and requested battery service -6:36pm Technician Stephen arrives and upon checking, tells me that my battery is fine and the problem is the alternator and he could not help -7:00-7:15 I call around and two mobile mechanics tell me that they're sure it's the battery, because when it's dead it makes alternator numbers go up/down. -7:19pm I call AAA to ask them to send ANOTHER tech with a battery again. I tell them that i spoke w/two dif. Mechanics and both of them said it was the battery. My request was put in. -7:55 I didnt get a status update, so called again. They said eta was 8:26pm. - 8:28pm they cancelled my request saying even if they replaces the battery, the Jeep dealer would have to program the battery ????!!!!! They said they could only send a tow truck -8:30pm. I get a text that a tow truck will arrive by 12:01 I have been dealing with this for 3hours. I called and begged to send the tow truck sooner. -11:01pm tow truck arrives. -12:10am I am finally home. read more

California Roadside Service - Roadside Assistance Near Me - Anaheim, California

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Ali was straightforward and genuine with the repairs that were needed. Couldn't be in better hands to conclude the service. A+ read more

California Roadside Service - Roadside Assistance Near Me - Anaheim, California

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Called triple a since we locked ourselves out of the car, estimated time of arrival was 9:01pm and the person helping us arrived at 8:45pm sooner than expected which was great. They were genuinely helpful and kept trying to get the door open (since it was an older model Lexus, it was a bit harder to do so). Was not able to find the keys for about 15 mins still after door unlocked and they were concerned and even helped us find the keys, stayed until we eventually found the keys. Didn't get a name but if I do, I'll update! read more

Yesterday during rush hour traffic, I got a flat tire on the 22. A nail went straight through the bottom of my tire and out the sidewall. I called AAA (well worth the cost) and they sent Jose from California Roadside Service. It was a completely unnerving and scary experience that left me in tears, to be honest. Yes, I've learned how to put on a spare. But when you're on a narrow shoulder and cars are flying by and there's no exit near bc you're right in the middle of where two freeways are merging, it is a different story. Luckily there was a small clearing about a hundred yards up where I could get further off the freeway. Regardless, it would have taken me hours to do it. Jose arrived and immediately added levity to the stressful situation with his humor. He worked quickly and efficiently. When he was done, he offered advice to me on how to merge back on the freeway safely with an added warning of how often accidents happen in this location. He clearly explained how to properly drive with my spare so it doesn't overheat and pop. I can't tell you how much I appreciated the kindness, compassion, and humor from Jose while he fixed up my car. That was a terrifying experience and he helped me feel calm and cared for... and laughing! Highly, highly recommend this company! Thank you, Jose!! read more

California Roadside Service - Nail :( - Roadside Assistance Near Me - Anaheim, California

Mohamed came out quick and swapped that battery out just as quick. From the time I realized the battery was bad to having the new battery installed was about 45 minutes. Great work. Thanks! read more

The service I requested was great I had a good customer service representative who helped me all the way to the end stayed with me extra time at least for an hour helping me get all of my answers my questions. It was worse the money. The service I requested was a tow. read more

California Roadside Service - Very helpful AAA guy Best one I've ever had. - Roadside Assistance Near Me - Anaheim, California

Today I needs to get my Boxster Porsche towed to my mechanic. I was lucky enough to get an awesome service guy from AAA to help me . . Jose Cruz came to my rescue. He was very prompt at Groton my home where my Porsche was. Jose had great knowledge in his filed . I watched how he took great care in handling my car . Jose is very professional, knowledgeable & has a great personality. You can tell he loves his job & he cares about his customers! Thank you Jose for being awesome! Jay Gonzalez read more

California Roadside Service - Porsche - Roadside Assistance Near Me - Anaheim, California

Wonderful service! Thank you so much for taking care of my car and working with me. The gentleman who helped me today, stayed longer to assist the place that was of no help. So thank you thank you again. read more

California Roadside Service saved my day! I had been having issues with my car and was unable to fully fix the issue, but still needed to get from A to B. Well, yesterday morning, I couldn't even make it 10 miles before I needed to pull over and shut my car off. I scheduled my tow through AAA app and my tow arrived so quickly! He beat the ETA by an hour which made my day as I was stuck in a random neighborhood. My driver handled getting my vehicle in a good position and hooking it up to the truck very quickly then got my car and I home. Due to the quick rescue, I was able to get the parts needed to fix my car same day and I'm back on the road today! Amazing customer service and quick rescue! For AAA it's an additional $12/ mile after your allotted mileage which I felt was very fair for the additional 3 miles I needed to get home. Hopefully I don't need to schedule another tow but I'm very grateful for my driver and the swift rescue! read more

California Roadside Service - My car being towed quickly and efficiently - Roadside Assistance Near Me - Anaheim, California

My car broke down on the freeway at 2AM and Jose came to help. He was very friendly and extremely helpful in a stressful situation. Really amazing! read more

California Roadside Service - Roadside Assistance Near Me - Anaheim, California

Today as mar/13/24 I have a road battery assistant by Maricela She is super knowledgeable, super friendly, she replace my battery with a brand new one I really like to give her up read more

Sunday the 7th of Sept. I lock keys in trunk. In a hurry to get home to watch Rams play. The tow driver gets to me within minutes. The guy was great. I had my keys and driving within 10 minutes of my call for service. Thanks Omar, for what turn out to be best service from Aaa ever. Omar is in Newport beach.+1 (714) 714-4597. read more

Had to make a call to AAA and they sent these guys. The process was simple and smooth the whole way through. We received a call to verify the location first. Our driver was Jay. Very nice guy. I explained what i thought was wrong and he got to work. Looks like the battery had run down some how. Quick jump and we were on are way. Thank you again Jay. We appreciate your help. read more

California Roadside Service - Truck - Roadside Assistance Near Me - Anaheim, California

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Driver said I was missing parts to retrieve my spare. I called Ford, they said, I was not missing anything. Next driver from another company got my spare down within 30 seconds and fixed my flat within minutes. Wouldn't have been quite so bad , if the first driver would have shown up before 2 hours when I was on the side of freeway, when they communicated with me at the beginning it would only be 50 minutes. read more

Amazing fast and friendly service! James (big Samoan dude) helped me out of a sticky situation (towed me home after my transmission gave out) and was so fast (came less than 30 min after I called AAA for help!) James is as cool, humble, and hardworking as they come. I felt so safe and secure and in good hands with him towing me home! If theres any way to promote, commend, or give this man a raise... please do! He's worth every penny! read more

California Roadside Service - Amazing, fast and friendly service!!! - Roadside Assistance Near Me - Anaheim, California

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Service never came and left my family stranded. We were confirmed to have a tow within 40 minutes. Waited passed 1.5 hours and called provider only to be told it was cancelled. Had to use another tow truck company to provide the requested tow service. Unreliable and puts your family in danger waiting for them on the road. Should informed us so we didn't have to wait! Should have texted or called! Should have provide high standard service! Instead provide NO service and and follow up!!! read more

AAA connected us and I'm happy they did. They came within 20 minutes and called me when the car was delivered to the mechanic. Easy peasy. read more

California Roadside Service - Roadside Assistance Near Me - Anaheim, California

California Roadside Service excepted dispatch from AAA to take my vehicle from Anaheim to Moreno Valley. They changed arrival time multiple times leaving me to sit for 4 hours. I had to call another service. Unable to give less than one star on this app as they deserve 0 read more

Wow, will never depend on this tow services..I came to Garden Grove for mini family Vacation, which turn out to be a nightmare..After contacting AAA, they dispatch CA Roadside Service to tow my SUV back To San Diego. After 6 hours of waiting for towing along with my 2 year nephew and ADA nephew in 108 temp.. After serval calls back and forth, we were left strands in Garden Grove.. The dispatcher finally got back to us that the tow was canceled because no flat beds were available to tow SUV.Really, they couldn't notify early. So, luckily, the following day, Max Towing Services Services from San Clemente, on time, professional and kind gentleman by the name of Ricardo, made the nightmare to release of stress. read more

Your car not starting is definitely not a preferred way to begin the morning... I'm currently repairing a slab leak in my condo, so I was beyond irritated, a little more than upset, and definitely anxious and angry to discover my car not starting when leaving for work today. The car made a gross sound and my head started swimming with worst possible outcomes. I phoned AAA, and Eric with California Roadside Service was at my door within 20 minutes. He checked alternator, starter, and battery (ding, ding, winner-winner!). He replaced my battery and even pressed to help me get the warrantied discount (as my existing battery was with AAA, although slightly outside the warranty window). ERIC IS EVERYTHING. His customer service, patience, and willingness to answer my questions was beyond exceptional. His demeanor and skill is why I'll stay with AAA, and wouldn't hesitate to contact California Roadside Service if I WASN'T a AAA member. Thank you for everything. Making an uneasy experience palatable is a skill, and Eric and CA Roadside Service did it successfully. read more

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I had a tire issue and had to call AAA they in turn sent out California Roadside Service to assist me with removing a flat tire and installing the donut. Luckily they send out Brian A, who was fast and polite. He was knowledgeable about the assistance I needed and provided it above my expectations. A work truck was dropping drill bits and unknowingly I drove over one, it punctured my tire immediately and I could not drive. Thanks to Brian A and his speedy arrival and fast work at changing the tire and removing the object that was stuck! Thank You Brian read more

California Roadside Service - This was the huge bit that was deep in my tire - Roadside Assistance Near Me - Anaheim, California

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Same thing that happened to Brenda F on February 2nd happened to us yesterday. Contacted AAA for a dead battery replacement and they sent out this company. My husband stood there and watched the guy replace the battery, all within less than 5 minutes. Afterward we saw the invoice via email, and a $40 charge for "difficult installation" had been added/charged. My husband called and got the runaround as well. He then called AAA and was told there was nothing they could do. He called the place back again after that and they didn't answer this time. Be very aware of this company's scam. Regardless if you have a difficult installation or not, they're gonna charge you for it. Never again for us. I don't care if it was only a $10 charge, I don't like being scammed. We will be seeking our money back. read more

rude driver truck #54 park in the middle t he road backing traffic for a least 5 blocks ask to pull over to the side so we an go around him got very upset and rude getting out of tow truck and wanting to fight read more

Can't speak for the organization as a whole, as I've only had CRS come out to help me once, but Vicente is hands down the best battery tech I've ever had the pleasure of working with. He was prompt, professional, empathetic and knowledgeable throughout the entire process. read more

Amazing service! I got a flat tire and heard a metal grinding noise so I needed a tow. My driver Hinh was very helpful and informative. He helped me decide between taking the car to a tire shop or a dealership. He totally made the right call, took it to a tire shop and saved me money. I totally recommend calling them for service. Thanks Hinh! read more

Raymon I just want to thank you so much for helping me with my car issues and towing it over to the dealership! Your positive attitude and outlook on life really reflects a lot on what is happening on our roads and issues in the city! ;) Thank you so much for allowing us to connect on a professional level and I wish you well in your future endeavors! Your company has hired one of the best/elite's in Anaheim! Thank you so much read more

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After blowing out 2 tires on the 55 freeway tonight, I spoke with the tow truck driver on the phone and explained I needed to drop my car off at the tire shop before they closed, if it was possible. Brandon the driver hustled to make sure I made it right as shop was closing. Highly recommended towing service with outstanding communication and swift response time. A+++++++ read more

California Roadside Service - At least 10 other drivers had same thing happen tonight. Thanks for saving the day Brandon! - Roadside Assistance Near Me - Anaheim, California

Called them up for a tire change fast and professional highly recommended... experience drivers and best roadside service ever

I want to acknowledge the fast and professional service That Brian A. Provided tonight. As well as the kind conversation and reassurance that I needed a New Battery. He installed the new battery and our vehicle fired right up! It's people like him that make a big difference during these difficult times. read more

California Roadside Service - Roadside Assistance Near Me - Anaheim, California

On Feb 2, 2025 I called AAA because I had a dead battery, they dispatched California Roadside West to my come out and replace my battery. my car was parked in my garage, with easy access, the tech that came out replaced my battery in about 10 minutes with no problems. He did not show me an invoice, he said everything is digital now and he would email it me. I didn't have a problem with that until the following day when I looked at it online. There was an extra $20.00 charge for a difficult install. I contacted AAA the put me in contact with California Roadside West. I questioned the extra charge and got the runaround. I was told that he would have to contact the Manager and call me back, he did not. The next day I called and left a message, still didn't return my call. I got AAA involved and they have refunded the $20.00. Please be aware, I do not trust or recommend this business to anyone. read more

Sadly, I have to give one underserved star to post a review. Today 12/21 around 10:05 am a towing truck with two BIG guys arrived to my sister's address to have my car towed to the dealer. Service requested through AAA, the BIG guy names Paul asked me what the problem was and I mentioned the battery, he jumped started the car and told me he didn't have to take it to the dealer since it started. Really? I requested specifically that, my car doesn't have gas, I can't go to a gas station and turn it off because it won't start, again. I can't not let my car run because AGAIN I HAVE DON'T GAS. What's so difficult to understand? PURE LAZINESS!!! I REQUESTED THE CAR TO BE TOWED to the dealer, not to jump start it!!! Also this BIG guy Paul and his pal got upset when they tried to sell me a battery for $177.00 the dealer has it for $120.00 but thank you. That wasn't enough of course, I could see their disappointment but guess what? MY MONEY, MY CHOICE! Reading other reviews I am so glad didn't buy a trashy battery from them. read more

California Roadside Service - Two BIG disrespectful guys unwilling to do what they get paid for, DRIVE THIS TRUCK!! - Roadside Assistance Near Me - Anaheim, California

Reymundo Chavez, from California Roadside Towing, thoroughly examined my car, conducting comprehensive tests to ensure the proper functioning of the batteries. After confirming everything was in order, he efficiently towed my vehicle to the dealership, ensuring a smooth resolution to the car issue. He was very friendly, super helpful, and knowledgeable. Thanks again! read more

Amazing Service . Car wouldn't tune in I got a tow in less than 30 min. The price per mile after my coverage was not worth very much priced. They valued my memebership like no other has. read more

Called AAA for my truck to be towed home from a transmission shop after having some work done. The problem was that the battery (which was new) would not hold a charge, so it couldn't be driven home. AAA sent out California Roadside West. When the driver arrived, he immediately began taking pictures of my truck and got on the phone with his dispatcher. Once he finished his phone call, he to me that his supervisor told him not to tow my truck!! He stated that the company no longer tows vehicles with lowered suspensions for liability sake. Now mind you I had previously had my truck towed via various companies through AAA 9 times, and every driver worth his salt knew exactly what to do!!! After some back and forth with the diver and his supervisor, they refused to tow my truck because of its lowered suspension, and just left me hanging with no other alternatives for help!! And the part that really pisses me of is that they have pictures posted on their Yelp page of lowered vehicles on the backs of their tow trucks!!! THAT'S FALSE ADVERTISEMENT!!! This sparked a whole other ordeal with AAA, whom I wasn't to happy with either. Eventually my truck was towed home by another company, who wasn't afraid of liability issues, knew what they were doing, and treated my truck like it was their own. AS FAR AS I'M CONCERNED, CALIFORNIA ROADSIDE WEST SUCKS BIG TIME!! They can't tow any of my cars from now on, lowered suspension or not!! They should be removed off of AAA's list of service providers, because they don't provide service!!! read more

California Roadside Service - They refused to tow my truck because of its lowered suspension, and just left me hanging with no other alternatives for help!! - Roadside Assistance Near Me - Anaheim, California

By far the most unprofessional company ever Bobby answered my AAA call for a flat tire gave me an ETA of 45 minutes to an hour i called after hour 10 minutes and was told the jump turned into a battery swap and they are running behind eta 20 minutes called back 25 minutes later that they got a call for a tow and then there guys are off for the night . they wouldn't be able to assist me . i voiced my frustration and he simply hung up on me . this is my second time since 2012 i used my AAA and my last i will cancel . AAA said they have no one else to service me in the area its now 1:35 AM and the flat tire turned into a dead battery . read more

My car was unable to start, and AAA assigned this company, and technician, to me. Nate M. was very prompt and helpful. Quickly loaded up my car to tow and we were on our way. Made great conversation along the way, and made the whole situation a lot easier to process and get through. Highly commend Nate for his hard work and help! read more