Like any company, there are good and bad experiences, but the good here has far outweighed the bad for me. Call the Car has policies for a reason; otherwise, people would abuse a system designed to help those who genuinely need transportation. Before judging reviews, ask whether the complaint is truly about the service--or simply about not getting their way. After a car accident temporarily changed my circumstances, I became deeply grateful for services like this. I also rely on a government-certified support animal that is as important to me as a wheelchair is to someone with mobility limitations. Most drivers and agents have been compassionate and accommodating. However, there are exceptions. One driver, Walter, refused my medical transport despite my documentation. Shame on you, Walter. That said, this review exists because of the people who reminded me kindness still matters. Over Memorial Day weekend, I became stranded trying to get home from the pharmacy only two miles away. Ride after ride declined the request until a manager named Servicio stayed on the phone with me for nearly half an hour to make sure I got home safely. The driver who finally arrived, Juan, spoke gently and mentioned he was recovering from cancer surgery himself. Suddenly, my frustrating evening felt insignificant compared to the compassion shown by two people willing to help a stranger. Experiences like this restore faith in humanity. Respect and understanding go a long way, especially toward people from different backgrounds or circumstances. Read reviews carefully--some are written with perspective, and some without it. Peace be with you, and be grateful for the moment you're in right now. read more

I officially received a written determination letter from Call the Car / LA Care stating that my online transportation booking access has been restricted and that I must now call customer service directly to schedule rides. What is concerning is that multiple representatives and even supervisors later stated they either "never heard" of online restrictions or claimed they had no authority to remove them, creating major confusion and lack of transparency for members trying to access medically necessary transportation. While transportation benefits technically remain active, removing online scheduling creates a significant burden for patients managing ongoing appointments with multiple doctors, specialists, pharmacies, and healthcare providers. Recent policy changes also appear to involve increased verification procedures for pharmacy trips and medical appointments due to fraud concerns. Preventing abuse is understandable, but legitimate patients should not feel automatically treated with suspicion or subjected to unclear backend restrictions without meaningful explanation. The biggest issue here is transparency and communication. Patients deserve: * Clear notice regarding restrictions * Consistent information from staff * Professional customer service * Reliable access to medical transportation * Fair policies that do not create unnecessary barriers to healthcare access Medical transportation exists to help vulnerable patients access care -- not to create additional stress, confusion, and obstacles for members already dealing with health issues. read more

Call the Car - Medical Transportation Near Me - Diamond Bar, California

Call the car has now stooped to an ultimate low. Yes, they still kept the AI call center worker. Yes, they still go against HIPAA where they demand to call the day prior to ensure you have prescriptions to pick up or an appointment. The newest low is using Uber and sending a prompt to EVERY SINGLE DRIVER to call you WITH YOUR PHONE NUMBER. To those who don't use Uber or Lyft, it's standard for them to call or message you upon arrival. The difference? Rideshare apps give them a number to contact you that isn't yours but directs to you, and you them. Call the car violates user privacy directly on top of the above and risks safety. This is horrifying for people like me who rely on ride services through insurance when people can't drive us. read more

Call the Car - This is a violation of privacy for any user. I've redacted my entire phone number but left a portion to show what they do. - Medical Transportation Near Me - Diamond Bar, California

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I really recommend it any one that needs a lift to the doc any thing that has to do with your health. I love it.

Worst dispatch service for transportation I called for My mom gurney service reserved for pickup 7.30 am they talld me they will come 7.20 am wich I said ok no problem they came 6.30 am after 4 hours I called for return from hospital scheduled for 3 00 pm they came 3.50. Pm So when I called call the car 4 times I had to answer same questions to 4 deferent dispatcher when the only need date of birth and Name Last Nane to give yoy eta for driver I was on the phone 30 minutes trying to find out time and the hangup the phone on me 3 times I asked for supervisor waited 10 min on the phone for to talk to him Javier answered same questions 5 th time again to get answer for eta lA Car should consider to work orher companies thse was worst possible company to work with read more

They always reject your trips. It's absolutely insane. If you have medical definitely switch to Molina insurance so you don't have to use this service. Molina medical rides won't reject your rides, especially a day in advance. Stay away from blue shield and call the car. They also think it's alright to call the offices where you have appointments thinking that'll be 100% accurate. Especially since most places can't release that kind of information. Just very unprofessional. You think they would want the most business as possible since that's how they make one's. read more

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Phone reps all have very thick accents & are hard to understand. One was asking me repeatedly for my address including state, but I couldn't understand him. When I finally did, I asked why he would ask the state if they service Southern California only. He wouldn't book the trip because I only gave the city & zip, left out the state... he got upset & transferred me to a supervisor read more

Maria Gonzalez was incredible today even when I was told that it would be 30 to 45 minutes she was there within 10 minutes. I just want to complement her for everything today. It was great. And She was friendly and nothing more that you could want in the Driver. read more

My mother has dialysis three times a week on a set schedule. Same pick up time. They advertise themselves as reliable. So why have been late for more than two weeks. This is no checkup if she misses her chair time it's all bad. read more

I have reservation in the past on the app, now I have been blocked from making future reservation and people with disabilities been discriminated due to my executive functioning and receptive and expressive disorder and violates the ADA act, including treating me different than other consumers by not letting me scheduled ahead of time with verification also same day verification. read more

Absolutely AWFUL! I'm a nurse and this transportation service picked my patient up at the facility, brought him to his appointment, and then just left him there. I've never heard of this....I was stunned. I ended up having to pick my patient up at his appointment. Don't mess with this company. read more

This company is terrible!!! They are always late, recently no one even showed up for a double appointment day, missed my therapy, found a ride for 2nd appointment but, ended up being hurt in the drive that set my recovery back at least a month. Then they leave you for hours before being picked back up. When you do have pick up, drop off, pick up again for different appointments, I had to walk from one appointment to another and then back again, put me in bed for four days. They're a joke as a company!!! I feel sorry for anyone (including myself) that has no choice to use them. I wish IEHP would use On Site instead, they are always punctual and tend you perfectly. read more

I scheduled a ride 2 weeks in advance. I confirmed the ride the day before and was told that it was confirmed. This morning I was told that no car was available at any time today. I am a heart patient who is running low on some medications and am completely out of others. I also have time sensitive forms my doctor needs to fill out. I now have to reschedule my doctor's appointment and book another ride. read more

They left my child stranded with no way home from his Aba therapy. They refuse to schedule a ride for his caretaker to meet him for pick up from his appointment, which means they aren't providing his rides to and from therapy read more

I used call the car app for a long time, never had an issue, but they take a live person out and replaced it with AI dumbass computer, which don't know the difference between 20th and 28.... Need to go to surgery today but when I did checked when the car Will arrive, it showed 08/28/2025 @ 7....so please make a live person available for correcting the AI mistake..... I'll give a 5 star for past reservation, but for today I have to give them 1 star for AI .... read more

I have been using call the car a lot because I am having so many doctor appointments. The drivers are always on Time. Their cars are always clean. All the drivers are very nice. 8 out of 10 drivers are excellent drivers. They take you to your destination. I do will call for my ride home and I do not have a very long wait for them to send a car to take me home. Scheduling is the only thing that is a little tricky. Sometimes I have to call if the ride will not be accepted on my cell phone app. When I call everyone is very helpful and are able to get me the ride I need. read more

I'm a LA Care member and they contract transportation services from Call The Car. So far I've had about 3 round trip rides with them, so 6 total trips. The first 4 trips were done by either Uber or Lyft drivers. So Call the Car contracted out those to a ride-sharing service. That did cause some quality issues because while the pick ups to the LA Care meeting went smoothly, the trip back was usually kind of a mess because everyone at the meeting needed rides back and trying to figure out who's uber/lyft driver was whose resulted in cancelled rides by the driver and took 20 to 30 minutes to sort out. This last round trip Call the Car used their own drivers and vehicles to perform the pickups and drop-offs. My driver Tony was very good. He was courteous and not only on time but early. And since Call the Car was using all company drivers, the end of the meeting went very smoothly since all of them were waiting there and they were the same drivers that did the initial pickups so it was easy to know which driver to go with. They also had supervisory staff on-site in the meeting to make sure things went smoothly. No cancelled rides and no unnecessary waiting. In addition to the actual rides, the customer service center over the phone is also very helpful. There is little to no wait, which is great, and the people over the phone try their best to solve problems and so far they've always followed through. Either the first person you contact or a manager/supervisor will make sure things are set up and scheduled properly or if they are unable to resolve the situation at that moment, they make sure to follow up and inform you of any changes or issues. In conclusion, the company is able to learn from their mistakes and improve the transportation service. They are receptive to improvement. And their call center is very professional and are able to follow through and solve problems. read more

Their drivers consistently show up late totally unprofessional never using their service again

They waited and sent a car for me, very kind and courtesy and highly appreciated the service and the members and employees that made this experience enjoyable, thank you read more

I live two miles from UCLA Medical Center. I usually walk there and walk home. Today I was having a procedure in the Medical Procedures Unit. Had to be driven there and back since I was having an anesthetic. My insurance, Blue Shield Enhanced (HMO), pays for non-emergency medical transportation provide by Call The Car. Called the Blue Shield transportation phone number and made a reservation. Also downloaded the Call The Car app (CTC-GO) on my cell phone. This morning the Call The Car car (provided by Lyft) arrived on time. While the car was enroute I received many text updates about where the car was, the driver's name, and a description of the car. It was the same after my procedure. When I was ready to go home someone in the Medical Procures Unit called Call The Car. Once again received text updates. The car arrived around a minute after I arrived at front door of the 200 UCLA Medical Plaza building. The drivers in both directions were very nice and very helpful. read more

4.75 stars is the rating I give. This is a good, very helpful car service. But also, it's important to know that you should confirm your pick-up time, simply by checking it in the phone app - or just call in to quickly double-check your pickup time: A day or two in advance. Looking in your app is probably easier; either way, just help ensure that the representative entered the right time for your upcoming ride reservation. Additionally, I find the "Will-call" return ride option so helpful. read more

Great experience nice driver always on time friendly girls... Kind open doors or ask if you need help... Care for you needs and

very helpful. they are very patient and clearly customer service is high on there priority list! they are attentive and considerate. I feel heard and they go above and beyond to address concerns. I'm very grateful. thank you CTC the app is great too! read more

The representatives are generally very nice. I love using their app, which is very reliable and user friendly.

Great experience with call the car my only issue is that i don't like driving with men and on the app your allowed to pick women drivers only but other than that its good to be able to get back and forth to appointments read more

My little brother has terminal cancer, and I schedule a ride for one of his chemotherapy appointments over a month in advance on the app to guarantee the ride. When the day came around, no one arrived, and when I called, they said that because the appointment was scheduled more than 30-days in advance that they auto-canceled his ride. I received zero notification of the cancellation, and the app showed his scheduled ride appointment as though he should be expecting the ride. He was late to his chemotherapy after frantically searching for someone to give him a ride which cost him money he doesn't have. While he was at his appointment, I spoke to someone and scheduled him a "will call" return ride. When he was ready to return, I called in his return ride with your new automated system, and it said it was sending a car, and that he can receive text updates. No car came, and he received no text updates. I called back and spoke to someone who said no car was sent. We spent about 25 minutes (in addition to) trying to get my brother a ride because the rep needed special authorization. My brother having just had hours of chemotherapy sat outside close to an hour waiting for a ride. I have little trust in this company, and expect more of the same. read more

My driver from my disappointment to my home was Madonna and she was a great driver. I hope I can get her for my next appointment. She spoke English, she drove safely, she knew the Bay Area and the traffic patterns. I'm not a Karen but I was very happy to have such a great driver! read more

Call the car is by far the best way to get to and from your medical and physical therapy appointment. On time, clean cars and friendly drivers make your trip stress free. read more

From the app to customer service ...OUTSTANDING. Thank You. Has helped me on this Los Angeles journey

Punctual friendly n patient if they need to wait a few minutes cause one is running late.

Call The Car is a way to go or return home to/from my doctor appointment when it is not possible to drive. The cars arrive on time as scheduled. The drivers have always been curtious with clean cars. read more

Horrible company. My father is in a wheel chair every time we call this company, the vendors they work with leave my father hanging... He is always waiting outside for the driver, because he is in a wheelchair is difficult for them to find a wheelchair bound vehicle. They book the reservation anyway when time comes for pick up they "no show" stating the patient was not at residence. I'm complaining now because I literally see my dad waiting since 7:30am for his 8am pick up. They said they will arrive in 10 minutes, And it's 9:12am. They said they came but the did not. Horrible service read more

Call the Car - Medical Transportation Near Me - Diamond Bar, California

Ms. Tanika made my day today. She is real special and a rarity. I called Call The Car's C.F.O. whom I called and left a message to return my call because I had a lot to say, but he sent my message to someone else... Anyways, this angel just popped up at my home today in the afternoon with my gate key. All 3 supervisors failed me today, from 4:13 am to 2:38 pm, because I asked all of them to send a message to Ms. Tanika to her about my gate card key. Ms. Tanika went beyond her call of duty to return my gate card key today. She might be the realist woman I met In a long time. To the several supervisors spoke to have business working for this company as they gave absolutely no care to my needs as a consumer. In no way was this Ms. Tanika's fault. She was just doing her job. I am the one that forgot my gate card key. ---------------------------------------- To be honest, I really feel a way that the C.F.O. had no minutes to talk to me today. I just want to let him know why this companies will be replaced because the signs are there and being on the Frontline, I see, hear, and smell everything on my trips. ​ When I am a C.F.O. in a few more years, I will never respond like he did. Smells like he missed the PR trying, but whatever. Mark my words, Yelp heard it first, "The ship is sinking and after careful observation, I kinda know why. Mr C.F.O.: If you ever read this, I am not accepting phones just to be clear Sir. read more

The call the car app helps a lot, making it easy and they send reminders about the rides which helps me out , given the fact that I can't help but to not remember SHIT! if I remember right, I've made a few appointments for the neurologist wanting to look into whether or not my memory is going to improve but then I forget about the appointment and ride scheduled until I downloaded the call the car app. There's only one issue I've had and that is with the scheduling needing to be finished within 24hrs. There's been a couple times they would not accept my requests for a ride with their new 24hr policy and they don't work with you at all on accepting the request no matter situation or need. hopefully everyone is healthy and happy!!! Have a good one! read more

There AI line is terrible. I have 10 AM APPT hospital is less than 3 miles away. Had to go round and round with AI to book 930 AM pick up. Half the time it doesn't understand you. I do not have an accent. Kept trying to make me book 45 min - 1 hr pick up time. Less than 2 miles doesn't take 30 min or more. Their line breaks up constantly. read more

Everytime I need to call them to change or start a ride they are all fantastic at their jobs. Never had not one problem in 4 months of using their services read more

Always dependable. Never had any issues. I appreciate that this service is available.

What a great service when you're not able to drive due to your medical situations. Comes promptly every time.

A lot of improvement at this company is necessary. There is not enough focus on the actual patients needs. The quantity over quality of calls should not be the focus of the company especially if you can't get the service right all the time. The patients need to feel like they are cared about and this should be the main concern and should always be number one versus how many calls you take during a shift at this company. If you take 50 calls but none of the patients get their cars this is bad business. read more

The drivers are great. it's the managmenet, dispatchers (not all of them), and the supervisors. I've had to file an incident report, and after the incident report all of a sudden they have no one to take me to my appointments, this has happened THREE TIMES! once, I was left outside and got sick, the building wasn't even opened yet, second time the driver made me feel uncomfortable, and the last time my arm got injured. horrible and completely sad. they really don't care, they are listed online with info like "a transportation company that ensured that the most vulnerable communities in California received the care they deserved." I call bullshit! NOT only do they not care! they retaliate against those who complain, or make incident reports. even when I said the injury wasn't done on purpose, I just needed it to be documented. all of a sudden I have no one to take me. horrible experience. drivers are usually always nice though. read more