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    Calweb Internet Services

    4.0 (3 reviews)

    Services - Calweb Internet Services

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    Fortis

    Fortis

    4.6
    (11 reviews)

    We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

    I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

    Xfinity

    Xfinity

    1.5
    (23 reviews)

    I had a very positive experience here today. Tony was able to fix my iPhone that had somehow been…read moreremoved from my account. Some technical glitch happened over a chat session that disabled my phone. After several attempts online/chat to fix it that didn't work, Tony was able to figure it out. Thank you, Tony!

    My internet/wifi stopped working in February and I have been trying to get it going again…read more Technician came in and fixed some of it after I went to the store and got a new box. Only my Alexa is now connected. My phone, iPad and Roku tv will not connect. Customer service tells me there is something wrong but when it comes to give me a solution they hang up and they do not call me back. This has been the worst service from a communication company I have ever received. I have asked them if I could upgrade my service to another type of package. The answer has been no. Customer service always drops the ball. In the past 3 months, I have been trying to get this resolved when I've had time to call or go to the store but nothing is working. 1) I was talking for a longtime with one and when it came to scheduling another technician, even though he had been calling me back before, the call was disconnected and he did not call me back. When I called back there was no answer. 2) I connected to the robot maybe 10 times in one occasion, It detected that there's a problem but when it came time to schedule a technician the call was disconnected. I am sitting here wondering why this is happening. This is disgusting. I don't even want to give one star but I can't post my complaint review without at least giving them one star.

    Xfinity Store by Comcast Dealer

    Xfinity Store by Comcast Dealer

    2.7
    (74 reviews)

    Best phone/internet experience I've ever had--AGAIN…read more This Xfinity dealer is BY FAR the best I've ever come across having moved to 6 different states all over the country in the past 15 years. I've gotten internet and phones from them in the past 2 years, plus dealt with troubleshooting with both in that time at least a half-dozen times. Roger is sensational at handling issues quickly and effectively, and Torrence is without question the best leader of a store I've ever seen--watched him deal with a terrible customer right before me with a smile on his face the whole time, then greet me and get a new phone in my hand as if nothing happened in less than 20 minutes. I'm honestly still with Xfinity mainly because of my experience here--if anything happens I know these folks on Olson Dr will get me taken care of!

    This is not for the store, but the online service. I don't know where else to turn for my…read morefrustration. In a nutshell, I started having major issues with TV distortions. It took 3 visits from Comcast and literally hours on the phone. This was over weeks. Next comes the bills for fixing the multiple problems that apparently all stemmed from my area being a test for a new completely wireless system. Nothing to do with me! I just finished my 4th call (47 mins) that may or may not have fixed it. The last call disconnected after 37mins on their end. No call back. Everyone promised to credit back unfounded charges and a small amount was, but not the $120. The don't seem to understand basic math. I have been with this company for over 20yrs. The stress has been unbearable. Something is so wrong with this company. Thanks for letting me vent!

    Calweb Internet Services - isps - Updated July 2026

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