Worst store that I ever met ! Try to get help with my phone eSIM transfer, been told to wait…read more 10mins to see the guy talking to his friend . Then don't do anything !

**SCAM ALERT:** I went to this lower-level retailer to upgrade my phone and had a terrible…read moreexperience. The store manager, Amanda, helped me upgrade to an iPhone 17 Pro. I was clear that I wanted **nothing else**--no plan changes, promotions, or additional lines. Later, I discovered my bill had jumped from $108 to $235. Customer service confirmed that **two additional lines were added to my account without my knowledge or consent**, and they were even insured despite having no devices attached. I was told there was **no promotion or benefit to me**--the lines were added solely to boost store sales. When I returned to the store, Amanda was unavailable and other employees were unhelpful. One employee, Dylan, couldn't explain why the lines were added, blamed corporate, made inappropriate comments, and ultimately tried to pass it off as an "honest mistake," even offering a sketchy workaround with phone insurance. This was a fraudulent and deceptive experience. **Beware--this location appears shady, incompetent, and engages in scam-like practices.**

The are my new phone guys I love them. I walk in, tell them what I need and they make sure it…read moregets done the way I want. EXCELLENT customer service. I refuse to deal with anyone else like Metro.

Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

I have to say this is the first thing I do to all my iPhone and Apple watches when I get them…read more Mobile outfitters is the best clear coat wrap that I add to my device, it makes them last with out having any scratches and avoid major damage. I usually drop of my device with them and go grab a bite , come back to a finished product. Just got my iPhone 12 Max fully wrapped and it feels wonderful, it doesn't take away from the great look of the phone and provides a layer of protection that is very well needed to keeping it looking great. I have it on my Apple Watch as well and I have had it replaced 3 times. If it's that good why do I need to replace it? Well I have had my watch rammed against the wall while moving equipment and the clear coat wrap absorbed it and got the wall paint on it and got it replaced without a scratch on my screen or any marks. I have had other issues wear I have had the wrap absorb the impact hit and it left the watch still spotless. I always get complements on the matte finish on my watch and phone because it provides a small piece of privacy to my devices and they look good in matte finish. Thank you mobile outfitters, you will always have my business and I love sending you friends and family. Keep up the great work.

I really want to just give 4 stars because the only issue I had is when I called the number on the…read morefile it goes straight to voicemail. I had to drive all the way to the location to get an answer. They were able to assist me and it was very quick!

Scammed me. Said its oled screen went to another store to cofirm it was and it was a lcd. Horrible…read morecustomer service

I have used the place for a few years and always received quality products. Last week, I went to…read moreget my iPhone 14 pro screen replaced because I was traveling out of the country. I paid around 260 for the replacement. I returned the same day because I didn't have touch functionality in the top left part of the screen. The guy working the both rebooted my phone and explained it was bug and reboot should fix it. When I got home, I continued to have issues with the screen not responding to touch, rebooting, and just the screen randomly pressing numbers, but I was traveling the next day and couldn't go by the mall. Yesterday, I almost got locked out of my phone in a foreign country because the screen kept pressing random numbers for my passcode, and my screen unlock would not work.

My smartphone unexpectedly stopped working on July 2nd, leaving me unable to make calls or texts…read morefor two weeks as it displayed a "No SIM, No Service" notice. AT&T Integrated Solutions Consultant Jose Ortega advised me to visit an AT&T Store because they're knowledgeable about these issues and they can offer a new SIM card for free. When I arrived at the Arden location, I was seen almost right away by Aaliyah. She asked me what the issue was and then proceeded to examine my phone. She used a SIM tool to open the tray which is located on the left side of the phone, took out the old SIM card, and inserted a new card. My phone was working back to normal again. The entire process only took a few minutes. What fast and friendly service!

AT&T has currently and has always had the worst customer service of almost any corporation in the…read morecountry. They charged me over $15000 over a two year period for landlines that never worked (despite multiple service calls) because the company was not maintaining the lines. The outgoing messages on my cellphones never work despite many attempts to fix this. It's a terrible company.

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

I visited Verizon on Saturday on the hunt for a new phone. This location is on Arden Way near…read moreCaptain Crab and Olive Garden. I'm one of those crazy people that decided to switch from iPhone to Android. I traded in my iPhone 14 Max Pro and got the new Samsung Galaxy Z Fold 7. No regrets so far and I am loving what Android has to offer! I had made an appointment for 1pm on Saturday through the Verizon app, but showed up before 12:30pm and they took me right away. The woman helping me was very knowledgeable and friendly - she wasn't a fan of me switching smartphones though. LOL The store inside is very large and spacious - it doesn't feel crowded and I like the layout of how all of the products are organized. They have plenty of places to sit while you are waiting too. Overall, the whole appointment took maybe an hour, but the longest part was my iPhone transferring everything over to my new phone. I never felt rushed or pressured to buy anything else the whole time I was there which was nice and refreshing. I will definitely be back to this location the next time I have any phone needs! If you have Verizon, check them out!

I cancelled my account because my bill remained high even though I continued to call to lower for…read morelimited data. They would apologize, give credit but only to find next bill back up again. I cancelled account one week into billing cycle but a full month was debited from my account. I spoke to rep, Mark, who told me even though my account was closed, it was under suspension therefor they can charge a full month. He, Mark, refused to transfer me to a supervisor. He said was that they were going to tell me the same thing. Received great disservice from a company i had been with for almost 20 years.

I've been relatively happy with t-mobile...but I will now avoid this location at all costs. They…read morewill do anything to make a sale. I set up a new service and they promised it would be quick...kept saying "We're almost done" when I told them how important it was that I leave. They kept me there until I wasted $300 theater tickets we had bought. The second issue was my landline. My previous. provider had addd a landline for $20/month. This t-mobile salesman said it would be free in the expanded bundle he convinced me to get. It was only "free" in the sense that it did not even exist. Now, I. have lost a number I have used for business for the past 40 years! Look at the distribution of stars in the reviews. It might average out to almost 3 stars, but MORE THAN HALF of the reviewers gave it one star. Would you go to a restaurant where you had a better than 50-50 chance of getting food poisoning?!? I did go once to the Howe Ave location. They seemed much better.

Absolutely disgusting experience from here. The sales rep that I worked with sold me 2 SyncUP…read moreTrackers saying that it was a "complimentary" with my phone purchase. It was not free. It costs approximately $50, however it's waived if you sign up for payment plan and pay for the service, which is $10 per tracker. This information was NOT DISCLOSED. He signed me up for two lines that I did not ask for. When I brought it back into the store, the manager refused to help me and told me that I can try going to another T-Mobile store because they're "only a retailer" and cannot process returns. What do you mean you can't undo YOUR mistake? The rep at the second T-mobile knew immediately what happened. He manage to process the returns for me be and also disclosed that MANY people had been in just that day to return their trackers because they were also not properly informed of what it was. I had to pay $20 for a restocking fee for each item that I returned. This was not a misunderstanding. This was a failure to disclose material terms and an unauthorized addition of services to my account. I will be escalating this to corporate. Customers should carefully review every line of their receipt before leaving this location.

I would recommend going here. Jasmine and Fabian were great. Jasmine was so patient and kind…read more Fabian was incredibly knowledgeable and had my phone working in minutes. This boost mobile has a great team.

I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

Worst business ever. I was being charged for two internets. In the same living room. I had the…read moreold modem and the upgraded HUB both connected. I was reassured by their agent that I would only pay for one. Today I was billed 72 dollars actually my new modem was 47.50. According to my previous two bills I was refunded the 60 dollars times two att overcharged. So I'm not being charged the 47.50. But instead 72 dollars today ! Saying they took bk the 12 promotion cuz I don't qualify. 47plus 12 is not 72. They are charging me the wrong price as I took back the 60 dollar modem !! I will go with another company just like I did with their phone service !!!! They are a nightmare !!! Trying to drain their customers out of every penny they can !! BEWARE!!!