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    Sacramento, CA

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    Updated 3 months ago

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    1 year ago

    Customer service on the phone was a two hour long call just to find out a transfer PIN number from my account.

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    2 years ago

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    2 years ago

    Worst customer service ever! Can't get to talk to a human and you have to go into the store to do so.

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    Mobile Outfitters

    Mobile Outfitters

    4.4
    (68 reviews)
    $$

    I have to say this is the first thing I do to all my iPhone and Apple watches when I get them…read more Mobile outfitters is the best clear coat wrap that I add to my device, it makes them last with out having any scratches and avoid major damage. I usually drop of my device with them and go grab a bite , come back to a finished product. Just got my iPhone 12 Max fully wrapped and it feels wonderful, it doesn't take away from the great look of the phone and provides a layer of protection that is very well needed to keeping it looking great. I have it on my Apple Watch as well and I have had it replaced 3 times. If it's that good why do I need to replace it? Well I have had my watch rammed against the wall while moving equipment and the clear coat wrap absorbed it and got the wall paint on it and got it replaced without a scratch on my screen or any marks. I have had other issues wear I have had the wrap absorb the impact hit and it left the watch still spotless. I always get complements on the matte finish on my watch and phone because it provides a small piece of privacy to my devices and they look good in matte finish. Thank you mobile outfitters, you will always have my business and I love sending you friends and family. Keep up the great work.

    I really want to just give 4 stars because the only issue I had is when I called the number on the…read morefile it goes straight to voicemail. I had to drive all the way to the location to get an answer. They were able to assist me and it was very quick!

    Verizon

    Verizon

    2.6
    (118 reviews)
    $$$

    I visited Verizon on Saturday on the hunt for a new phone. This location is on Arden Way near…read moreCaptain Crab and Olive Garden. I'm one of those crazy people that decided to switch from iPhone to Android. I traded in my iPhone 14 Max Pro and got the new Samsung Galaxy Z Fold 7. No regrets so far and I am loving what Android has to offer! I had made an appointment for 1pm on Saturday through the Verizon app, but showed up before 12:30pm and they took me right away. The woman helping me was very knowledgeable and friendly - she wasn't a fan of me switching smartphones though. LOL The store inside is very large and spacious - it doesn't feel crowded and I like the layout of how all of the products are organized. They have plenty of places to sit while you are waiting too. Overall, the whole appointment took maybe an hour, but the longest part was my iPhone transferring everything over to my new phone. I never felt rushed or pressured to buy anything else the whole time I was there which was nice and refreshing. I will definitely be back to this location the next time I have any phone needs! If you have Verizon, check them out!

    I am typicall a very positive person so if I do say something negative about a business it is well…read moredeserved. Verizon has major integrity issues. They led my girlfriend to believe that if she switched to Verizon that Verizon would pay what we owed to t mobile. Flat out lie If I wasn't such a whimp I would have gotten physical with the lying piece of trash that took advantage of a very trusting person. I'm considering legal action which I already know would just ad to our frustration. Shame on Verizon, can you hear me now.​

    T-Mobile

    T-Mobile

    2.8
    (48 reviews)
    $$$

    I've been relatively happy with t-mobile...but I will now avoid this location at all costs. They…read morewill do anything to make a sale. I set up a new service and they promised it would be quick...kept saying "We're almost done" when I told them how important it was that I leave. They kept me there until I wasted $300 theater tickets we had bought. The second issue was my landline. My previous. provider had addd a landline for $20/month. This t-mobile salesman said it would be free in the expanded bundle he convinced me to get. It was only "free" in the sense that it did not even exist. Now, I. have lost a number I have used for business for the past 40 years! Look at the distribution of stars in the reviews. It might average out to almost 3 stars, but MORE THAN HALF of the reviewers gave it one star. Would you go to a restaurant where you had a better than 50-50 chance of getting food poisoning?!? I did go once to the Howe Ave location. They seemed much better.

    Absolutely disgusting experience from here. The sales rep that I worked with sold me 2 SyncUP…read moreTrackers saying that it was a "complimentary" with my phone purchase. It was not free. It costs approximately $50, however it's waived if you sign up for payment plan and pay for the service, which is $10 per tracker. This information was NOT DISCLOSED. He signed me up for two lines that I did not ask for. When I brought it back into the store, the manager refused to help me and told me that I can try going to another T-Mobile store because they're "only a retailer" and cannot process returns. What do you mean you can't undo YOUR mistake? The rep at the second T-mobile knew immediately what happened. He manage to process the returns for me be and also disclosed that MANY people had been in just that day to return their trackers because they were also not properly informed of what it was. I had to pay $20 for a restocking fee for each item that I returned. This was not a misunderstanding. This was a failure to disclose material terms and an unauthorized addition of services to my account. I will be escalating this to corporate. Customers should carefully review every line of their receipt before leaving this location.

    AT&T Internet

    AT&T Internet

    1.3
    (369 reviews)

    I have AT&T fiber in the middle of Sacramento and is constantly going out for short periods. It was…read moreout for more than a day on two separate occasions. Phone support insisted that it was just me, but when I got to the hour mark of the call, they suddenly realized it was a network outage. I have been an AT&T customer for years, and this is typical of their customer support. An AT&T tech even joked with me that they are a communications company, but they have horrible internal communications within the company. Profits over performance. Their apps don't work consistently. I stopped being able to login to the "Smart" Home app, which they require for appointment updates, not to mention troubleshooting your own internet. I call in every couple of months to try to resolve it, but their limited scripted troubleshooting, basically consisting or changing the password never works.

    This is the worse service ever. Don't ever use auto pay. They have been over charging me and taking…read moremoney out of my accout a couple times a month. 3 this month making a total over $800 just this month. Last month they took out $790. I only have 2 lines. I spent 4 hours on the phone trying to get it resolved and it still not fix. I will never refer somebody to this company. It's the worst. They have so much fraud by there own employees. They cant even keep our information from getting hacked. I highly recommend Verizon, t-mobile, cricket, even metro pcs, any other company besides this one.

    Xfinity - isps - Updated July 2026

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