Best phone/internet experience I've ever had--AGAIN. This Xfinity dealer is BY FAR the best I've ever come across having moved to 6 different states all over the country in the past 15 years. I've gotten internet and phones from them in the past 2 years, plus dealt with troubleshooting with both in that time at least a half-dozen times. Roger is sensational at handling issues quickly and effectively, and Torrence is without question the best leader of a store I've ever seen--watched him deal with a terrible customer right before me with a smile on his face the whole time, then greet me and get a new phone in my hand as if nothing happened in less than 20 minutes. I'm honestly still with Xfinity mainly because of my experience here--if anything happens I know these folks on Olson Dr will get me taken care of! read more

Xfinity Store by Comcast Dealer - Old phone vs new one I got in about 20 min! - Internet Service Providers Near Me - Rancho Cordova, California

This is not for the store, but the online service. I don't know where else to turn for my frustration. In a nutshell, I started having major issues with TV distortions. It took 3 visits from Comcast and literally hours on the phone. This was over weeks. Next comes the bills for fixing the multiple problems that apparently all stemmed from my area being a test for a new completely wireless system. Nothing to do with me! I just finished my 4th call (47 mins) that may or may not have fixed it. The last call disconnected after 37mins on their end. No call back. Everyone promised to credit back unfounded charges and a small amount was, but not the $120. The don't seem to understand basic math. I have been with this company for over 20yrs. The stress has been unbearable. Something is so wrong with this company. Thanks for letting me vent! read more

Four days 12 hours 19 employees promised me that because I'm a disabled senior that I was gonna get free Internet that was a lie added two accounts two different speeds 500 and 300 on the same box and try to charge me $155 employees adding accounts adding services onto without permission illegally trying to charge me took my Social Security number and lied to me. Why did they need my Social Security number employees adding different services onto my account without my permission I mean it just goes on and on and on 12 hours 19 employees and I still don't know if I got the right cable. This is incompetence lying cheating trying to steal from a senior citizen. I'm a disabled senior citizen that lives in a low income apartment complex I don't even have cable TV. The nightmare just continues with Xfinity. read more

I stopped by the store around almost 11:15am. As I entered, I was not greeted. I started looking at the available iPhones that I was looking to upgrade into. About 5 minutes and I was still not greeted or asked if I needed help. Another customer came in behind me and was offered help before I was. Still waited and looking at phones with another 5-10 minutes passed with also another customer that came in after me being offered help. I just walked out after waiting for 15 minutes. I recommend that the staff should also check on customers that are looking at phones. There is no sign up sheet or no designated line anywhere. It doesn't make sense that I have to stand up in front of the register to be offered help. I will happily take my business elsewhere. read more

If I could've given them -10 stars, I would have. I called and was advised when I returned my modem and the SIM card & account would be canceled because I was moving out of state and I was not going to need Internet. Customer service rep in the stores said no problem. 4 days later my account is still not canceled. I got every excuse in the book why they couldn't go back and cancel it the day. I turned in the modem and SIM card. I never activated the SIM card. They kept trying to sell me future products, for which I advised them after this horrible experience, I would never use them again. I would rather go without Internet, than to pay them. Total time spent trying on the phone over two days to get it canceled was two hours. Why does it take two hours and multiple days to cancel service when I no longer at any of the equipment and advised them I was moving. And the best part about it is no one asked for my new forwarding address to send me any refund or to notify me if any money was still due. This is just a game companies play to screw you out of money. F them all. Update: Third day trying to cancel internet & get a "1x fee" of $100 off my bill. Billing me for installation after I did it myself 5 months ago! read more

Ugh. If only Comcast had more competition. Customer service has been shipped back to India. The guys in the store are wearing baggy jeans and oversized T shirts. Ok, so you want to be hip? The service is decent but I would love to have a choice. Overpriced internet. read more

I went in and asked if there's a better deal. I've had Xfinity for years with no change. I was told my monthly bill will decrease by $23, plus, I get 2 tablets! Well, I didn't want the tablets, but, for $23 less per month, O.K. So when my bill comes, it's not $23 less but $70 more! I noticed, I'm now a "diamond" member, and have more storage for the DVR. I asked for none of this. I go and talk to a manager, who tells me the plan I was on was about to "skyrocket" in price next month, so, this is the best deal for me! I'm going to have to fight this one! read more

if I could give the store a zero, I would. Tim handled our account and completely messed everything up, and I had to have the main store fix their mistakes. note: other stores warn against this location and their unprofessionalism. and their "manager" Cody needs some more training before interacting with ANY customers, especially since he informed me to remember name tags of team members that handled my account from a month ago (note: Tim wasn't wearing his on either encounters). And this isn't even an xfinisty store and those workers aren't affiliated with the company. Save your time and go to a store with actual workers, not these posers read more

Phoniex took great care of us got us a better deal and make the switch smooth. Upgraded us to better service.

What a joke this place is, I'm here every other month because of the faulty equipment they provide. Staff has no idea what they are doing but they sure know how to charge you money read more

Probably the worst corporate company in the U.S. I can't tell you how bad their customer service is. Customer service will tell me one thing to later find out that it was false and never available. This has happened so many times that I can never trust this company again. read more

Phoenix was amazing he was super helpful so profesional, down to earth and looked out for our needs and expectations. I couldn't recommend any other worker than phoenix he will take care of you awhile looking out for the best for you. 10/10 thank you phoenix for the phenomenal experience with Xfinity! read more

Walked in to return equipment from a cancelled family account. There were 5 associates sitting at the help desk, zero other customers in the store, we were hit by the strongest smell of weed. Being in there for the time we were we both felt contact high. Furthermore, we came in to return old equipment from the "cancelled" family plan as we started our own plan. Which when we set up over the phone the associate gave us a second number to call to confirm the old account cancellation, which we did. Upon returning the equipment the associate in store told us that we didn't have authorization to cancel the old account. So basically we've been paying for two accounts at the same address for a couple of weeks. With how high everyone was in the store, who's to say how accurate anyone's Xfinity account is actually being billed. I would advise any customers of Xfinity to double check their bills! read more

0 stars Don't go here unless you want to get hustled by unhappy employees that want commission for sales. First off, the guy that helped me was high. Put eye drops on and look representable versus looking like a turtle. Careless about his name but he made it seem effortless but was mumbling like crazy. I asked to get my service box shipped 2 days from the day I went in and he made a lame excuse. Didn't even offer expedited shipping. Bare minimum service. Later I caught he was trying to add a home line and checked him and ask why he's putting this charge on my plan and again, another lame excuse. Icing on top, I asked him where can I get a good modem and he said, "Best Buy, they know their sh**!" Oh yeah, my kid was with me so yeah overall sh***y experience. Had to call support to resolve the issue. Thanks for nothing! read more

Shout out Gaby! Great customer and team! Gaby was extremely helpful and provided resources to create a positive customer experience.

Agent repeats process over and over and after much time wants me to sit on hold. Just not helpful. Time is now to research a better internet and mobile service provider. This has been an ongoing issue for all of 2025. read more

I came in looking to open an account for internet, i was helped by angelo very respectful young man with great customer service! Also everyone in the store seemed very kind, energetic and eager to help customers. i'd recommend going to this store for any type of services that they offer. read more

Been to this location a couple times, once for a quick equipment drop off and yesterday for a new line and phone. Yadira, or Yaya as is her nickname, was the rep that helped me and she was extremely helpful, knowledgeable and efficient. Was in and out in about a half hour. Store itself is very neat and clean and well organized. Have been happy with Xfinity's services overall for about five years and this in-store experience was on par with that. read more

in the beginning they told me 60$ for 3 lines and then charged me 164$. $75 only for activation I don't know why. they told me it's unlimited but after using 30 GB it's charging the speed even to 3G. read more

NO STARS!!! I went into the store on time for an appointment. No one greeted me. There were employees there. No other customers waiting. I waited 20 minutes. No one waited on me. The music was sooo loud I could not hear myself think I got online and made an appointment at the Citrus Heights store for an hour later. Was greeted at the door. And was immediately taken care of with courtesy and professionalism. If you are an older customer who doesn't fit the profile matching the employees stay away. You'll hate the music and probably will be invisible. read more

Outstanding service after receiving none at Arden Way store. Very knowledgeable and nice folks. Was out even before appointment time!

After being promised a fixed price and having to call and argue and even show my original receipt twice after being price gouged. Being forced to deal with a computer for 20 minutes before talking to an actual human, and experiencing the worst customer service ever - I'm done. Screw this place, screw comcast or exfinity or whatever they keep rebranding as to avoid bad press and reviews. Run away, never use them - you will be sorry and you will overpay. I now have unlimited broadband at home for $50 a month and a $5 discount from Metro PCS and no more hassles or garbage spam advertising or intrusion on my services. This place has a monopoly and it's the only way they survive. read more

Gave me a product that does not work. I will never use this internet again. Worst product Ever.. the staff at the store are super nice. read more

This review is based mostly on customer service rather than product performance, and on recent customer service problems, not how it used to be in previous visits. I needed a new phone and ordered one off the Internet since they only have expensive phones at the store (not a coincidence). I took it in to this store to have them transfer service from the old phone to the new. Although we got helped quickly the guy helping us took forever getting the SIM card in, at one point going in the back room to ask another employee how to do it. Then he comes back, gets us started on the process, then leaves and goes to the back room again. We sat there waiting for 15 - 20 minutes wondering what was going on. At one point we asked a second employee for help and she said she'd go check on him but she never did, so she lied. Finally I ask a third employee what was going on and she finally goes back into the back room, comes out and says the first employee thought we were done with him and everything was taken care of. We told her no, he abandoned us in the middle of the process without explanation. After all this you'd think he'd come out now and help us, now that he knows we're still out there, but no he doesn't. Probably figures he's not making commission on this so he'd not waste his time. The third employee was nice enough to help us finish our transferring phone services even though she was juggling that with helping her original customers. All while the first employee stayed in the back and the second employee who lied just sat there. The third employee is the only reason I don't give this place less stars and despite my coming to this store in the past, I won't be in the future and I recommend you don't either. read more

do not go into this store. rudeness of mgr and employees is off the charts so be ready to submit to their verbal abuse or they will kick you out and threaten to call police. I did not allow mgr to continue to talk to me in this manner so as I was asked to leave. I stayed calm, did not raise my voice and would have loved the police to come as they're my friends through community groups.... I believe I was harassed due to my skin color. sadly I had my 11 year old son with me and had to watch as I was verbally harassed Xfinity you can do better!!! read more

Comcast/xfinity is terrible. I've been a customer for 23 years...should have known better. Customer service is by a chat bot until you beg for an agent and then have to redo all the security questions. My alarm is broken, 2 hours with the bot - not fixed. Finally got an agent who was reading the manual while I was holding for 24 minutes. Not fixed. Tearing the alarm out and smashing with a sledge hammer. These @$$ clowns have zero idea how to treat customers. read more

Do not go here. I had a brand new iPhone 14pro that got water damage. Went in and had them put number on my old iPhone 11 and they said I'd have to pay phone off before getting the iPhone 15. One month later went to pay off phone and found out they doubled the price because my phone became deactivated (transferring my number to a different phone. So the $500 promo price I originally received was forfeited because I transferred my number to my old working phone and was now told I owe $1200 (original price on a broken phone). How cruel and unprofessional. That is not what I was told. Who would pay double for a broken phone? I'll be cancelling. Never have I ever dealt with such an unprofessional company. Better going to any other cell service. read more

Do not use this store for issues with Xfinity/Comcast. They managed to screw up my account so bad that I lost my Internet for most of one day and no TV for at least two more days. Took me hours on the phone to get anyone to do anything. Now I have to wait for a technician to come to my house on another day. If you need help with Xfinity, go to one of the corporate offices. read more

I had the displeasure of visiting this Xfinity location a few days ago. My simple task of returning Xfinity equipment turned into a heavy sales pitch to re-connect services I had just disconnected that same day, and a super condescending quip from Alex after I declined Xfinity mobile phone service. I get it, you're on commission, but when you insinuate that I'm dumb for choosing to stick with my long term carrier of choice, then you've lost any chance of even future consideration. Also, the store reminded me of a 3rd party Metro Wireless dealer. Should I need an Xfinity store in the future, I will be sure to visit a corporate location. read more

BE AWARE OF these LIARS and SCAMMERS!!! HORRIBLE CUSTOMER SERVICE!!! Came in there to replace a faulty modem and they switched me to a different plan, told me that my bill will only increase by $10, but every month for the last 5 months I'm paying 4 times more!! And I'm not seeing the promised internet speed. I went back to the store to figure out why my bill has increase so much and all they can say is "sorry, we didn't tell you the entire clause of the contract". There're other internet providers (SureWestt, AT&T, ...) that provide much better service, and don't try to scam you out of your money. AVOID THESE PEOPLE AT ALL COST AND YOU'LL AVOID THE HEADACHE! read more

I'm done with cable and finally streaming. Saving 1,800 a year from leaving this overpriced mega corporation which does not value long term customers. Good bye and good riddance. read more

I came here during the lunch hour on 2/14/2020. I had stopped by as I was in the middle of moving, and thinking that I was going to have the modem delivered to my house I called Comcast to get the scoop. I was told by Michelle whom answered the phone that this location is the nearest to my new home. I walked in, there was a bit of a line- but I was helped in a relatively timely manner with quick service once I approached the desk, Kahil provided me with excelled above par customer service without trying to upsell me up the wazoo like some sales people do. Thank you for the service. read more

Dalton is an amazing service engineer! He was courteous, friendly and attentive. Came in for a equipment drop and pickup. My experience was exceptionally smooth, to a point I'd recommend the Rancho Cordova store over Natomas store read more

Canceled an old account because the Xfinity wasn't working at my new address. Created a new account and some how the morons working here gave me a tv service instead of internet. Not sure what they selected. We both confirmed 600 mbps for the deal available today! read more

My router went out NIGHTMARE no WiFi trying to work from home Went to store and kenny helped me Sold me 2 new phones bye bye a t and t Save me money Faster internet Gave me his personal cell to help me at 9;00 night Unbelievable never had this service anywhere Can't say enough good things about him ! read more

I miss the Covid - 19 pandemic, you can rely on Alex from the Olson location to give you nothing but excellent service. Would definitely recommend, 10/10. Thank you for making my work from home manageable. read more

Came in to pick up new equipment after setting up a new account. Was really frustrated by my phone experience in my online experience. Spoke with Tyler at the front desk who got me a better deal, than was offered online for over the phone! Very professional, very friendly, very helpful! I completely different experience I've ever had a Comcast before. read more

Tyler was very nice and knowledgeable. He made the transfer from Verizon to xfinity mobile smooth. And plus he was able to lower my Comcast monthly bill which I wasn't expecting when I went into the store. Everyone at that store is very nice and helpful. read more

These people don't know how their company works. Hell I don't think anyone working at XFINITY has a clue. Talk to 4 different people and ask the same damn question and get 4 different answer's. Concept hire combatant employees that have brains that work! Just saying! read more

I went in today to open an account and had the good fortune of being served by Dom. He was wonderful. The vibe in this store is happy, energetic and upbeat. What a great team-as I was waited on I observed other employees with their customers and everyone was being served with the same kindness and concern that Dom had shown me. I can't say enough. This was a great experience. read more