1. Cambria Hotel West Orange

    1. Cambria Hotel West Orange

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    West Orange, NJ

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    Cambria Hotel West Orange

    2.9 (43 reviews)
    Open Open 24 hours
    Updated over 3 months ago

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    Blood stain on bed sheets! At Cambria Hotel in West Orange NJ

    Let me start by saying I'm by far the most understanding and easy going person there is, I understand that business can only do so much especially the hospitality industry it's one if not the only industry that has to deal with the most headaches, especially since us the "consumers" at times can be a handful. But when I decided to stay at the Cambria in west orange I did not expect to experience what I experienced. Now let me be clear I've stayed at this hotel once before and the experience wasn't to bad the noise level is a little out of hand sometimes but again they can't control me very single guest that comes through those doors. What they can control is how the property is properly managed and or maintained. The front desk staff from my experience were nice people just doing their jobs, not a hard task to check guest in and out of rooms and run the day to day operations. Now the rooms on the other hand, not sure who is in control of that but management along with corporate (choice hospitality) need to rectify an issue that SHOULD NEVER HAPPEN!! Especially when a guest is investing their hard earn money into a place where they feel safe, comfortable, and secure. To have that experience comes with cleanliness, privacy measures etc.. Upon my stay at Cambria in West Orange I was given a room which when I walked in around 1am (arrived late) had a strange odor which honestly I didn't mind it wasn't to the point that it was unbearable and I was exhausted as it is so, The odor wasn't to bad, now on the other hand the shower curtain had hair on it (mind you I'm bald) no hair from me. The rugs had balls of hair literally everywhere (I was picking it up with a mini laundry bag they had in the room at 1am!) The blinds in the room had no cords in which they wouldn't go down since there was no cords to adjust the blinds complete exposer to outside, I had to make sure my valuables weren't seen incase someone may try to break into my room. In which I had to remove the bed sheet cover to cover the window so no one can see inside The bed was by far the worse part of it all. When I pulled back the comforter and sheets to lay down, I noticed there was a huge blood stain on the sheets. That's when I realized someone had to rectify this issue immediately, I went to the front desk and no one was there, I looked around for a while didn't see anyone come, I went back into my room decided to sleep on the couch laid some towels down. At that point I just wanted to leave but I was so exhausted I stayed, I woke up early went to the front desk I showed them everything that I recorded with my phone, and all they had to say was "wow sorry what was the room number" REALLY!? Wow sorry what was the room number!? I will never stay at any hotels owned by Choice hospitality STAY AWAY FROM THIS PLACE!! Not worth the stay there's way better hotels in the area to stay.

    Tobi O.

    Pros: 1. The rooms are quite large. The 2 queen configuration also has a sofa, so there is plenty of space to spread out if you need it! 2. The fitness center is small, but has all the basic things you need - a few cardio machines and a full set of dumbells and kettlebells. 3. The lobby's cute Cons: 1. The microwave in my room didn't work. The fridge also didn't work - it didn't get cool. I called the front reception to ask if there was an alternative and was told maintenance would be in later to check them out, but he never came. Not sure if he didn't come to the hotel that day OR they forgot about the request. 2. There were stains of some kind on the couch in my room. (pictured) Not sure if they're bleach stains or some type of dirt stain, but...i didn't sit on the couch. 3. While we knew that housekeeping was limited because of COVID-19 policies, but the amount of front desk calls and trying to "catch" housekeeping it took to get some towels is insane. We understand that it was a holiday weekend, but we would have appreciated someone telling us that we wouldn't get new towels before a separate "trash and used towels" part of the housekeeping staff took our other towels. So we were without any towels and the front desk representative was especially rude about it. My sister was told to "take some accountability since they were short-staffed". Either I've learned the wrong definition of that word or it's been redefined, but removing towels from guest rooms and not providing other towels or not having housekeeping carts with towels isn't acceptable. 4. I've never stayed in a hotel where I could hear the steps of the person in the room above me. Ever. Hotels are usually quite good at sound insulation between rooms and especially floors. I could hear every single step that the guest(s) above me took, along with chairs or bags rolling around. 5. There was no extra tissue in the bathroom. After the towel debacle, I just got an extra roll from my sister's (adjoined) room instead of trying to get some tissue brought up. Would not return or recommend.

    The waste basket is porcelain. It's the details for me.
    Nikiba J.

    Rapping up my 3 night stay with my Tour Group of a total of about 150 students including Chaperons, I'm posting my "Secret Shopper Review". The Cambria Hotel is really nice, a King room will run you about $299 a night this time of year. I think it's really important to capture real up to date photos of rooms because I've experienced sometimes they don't look the rooms in advertisements. The front desk had our room keys ready when we arrived which was a plus. The parking lot was able to accommodate 3 motorcoach buses. We acquired a private dining room, however on our first morning nothing was ready. To my understanding breakfast was scheduled to be ready at 7am but was not until 8am, here we was all standing around starving and hanging around in the area ready to push each other outta the way to be the first in line when they finally get it together. First morning, breakfast consisted of eggs, sausage and bagels, only fruit oranges, water and orange juice. no milk, no cereal, no oatmeal, no no no nothing you would expect at complementary breakfast . Granted the eggs were real (a plus), sausage thinly sliced(minus) bengals cut in half (minus). The orange juice was saturated with ice and would not come out the sprout of the juice canister. 3 adults tied plus the staff but I guess it was not a quality canister and not the ice blocking the hole. I noticed everything was cold because they never turned on the burners. Ok now, as they put out the food it was always in rationed portions only enough for about 6 kids at a time. So, there we was still standing around looking at each other asking "Did eat already?" "If so, get to the back of the line". Jk It's sad to say, they rationed portions which was separately paid for. saturated with ice orange juice, cold food because the burners was NEVER lit happened all three mornings of our stay. These complaints were not only coming from me but the group's adult chaperons. I approached Zona one morning at the front desk to buy a Sprite, I paid cash and noticed my changed was not right. Now, I recounted my changed and recounted. I asked Zona, "How much was the soda?" She looked me straight faced and said the price and told me there was tax. Again, I counted my change and it was definitely off. Maybe I'm wrong I thought to myself, so I asked for my receipt. Zona, tells me they don't give receipts (hu?). Now she trying to take me for stupid. I smiled and responded by saying "I needed the receipt for my expense report". She then proceeded to give some crazy ten step process she would have to go through to provide me with a receipt. I said, "I'll wait". About 5 minutes later she brings me a receipt and .20 cents change with no apology just hands me both. There's a dishonest person in the House watch you wallets and bank statements! Yeah, you might judge and say it's only .20 cents but for me it's the principle of the matter AND it's MY money AND you tried to cheat me! On morning 2 and on his sixth trip to replenishing the eggs and sausage, a Hotel worker made an announcement telling EVERYONE that the utensils don't go in the container, it goes on the utensil holder provided. In defense of the kids, 1 they are kids it's NOT his place to chastise them, go speak with an adult ( they ignored him anyways) 2nd if he would bring out ALOT more and stop rationing out the portions he wouldn't be annoyed the 50x's you had to return and fish out the spoon to put in more "rationed" portions. 3rd, what was happening, the STARVING kids would lay the spoon on the side of the COLD food pan and it would mistakenly slip into the food. Anyways, the Hotel offers daily housekeeping upon 24 hour request. The towels are really nice, soft and I'm sure accounted for because they was not cheap nor ordinary upon check out. The pillows, sheets and mattress are plush and makes for a restful nights snuggle sleep hard to get up. The bath lights are censored so when you're sleeping walking to the restroom in the middle of the night the lights come on (details). The pool was not open bummer was the response from the kids. Overall, the Cambria receives 4 stars for my review due to NOT providing enough food for the group AND a dishonest front desk worker named Zona. Oh yeah I forgot to mention, the group was also mad by the fact that the dining room was not expanded out large enough to accommodate 140 of us comfortably in the next morning. I Understand, no I didn't pay for anything however I am a guest AND an Yelp Elite and it's my duty to provide honest feedback.

    Spacious room & very comfortable bed.
    Scott W.

    I travel for a living & have stayed at several Choice Hotels. They're definitely hit & miss. Well, Cambria was a HIT. I loved it! The room was spacious including the bathroom. The a/c was cold, shower was hot, & my bed was so comfortable. The exterior of the hotel was nice & clean. The entrance was open & spacious. A very clean & updated hotel. Loved it ... & would highly recommend.

    Alana P.

    With everything happening on this planet, we needed a getaway. Mind you, we live in New Jersey. However, this was one of the best things we could have done as a couple. Being stuck in the house and not being able to do what you usually want to, can be really uneasy. The hotel is new and modern, and even comes with a smart mirror. The only thing that I did not like was that we could hear the folks upstairs. This kind of stuff usually comes with these types of building structures. But all all in all, if is a nice and discreet spot.

    T B.

    Personally, not a place I will return to. Customer service is truly a hit or miss. I asked for a late check out & a staff member (not a manager or supervisor) told the receptionist no later than 12pm. I did respond sarcastically to keep attitude in check but as a paying customer, it's not up to the discretion of the staff to accommodate certain requests. Another turn off was my reservation apparently changed itself in the hotel's system & had me checking out a day later than I reserved. My confirmation showed 2 nights yet the hotel's computer had 3 nights. The bathroom didn't have wash clothes and after hearing no plastic utensils were available at the hotel, didn't bother to ask for a wash cloth. Cleanliness was sufficient but I prefer to not return for other reasons.

    fridge frozen over.

    Looks great outside and inside is rather new and modern looking. Don't be deceived by the looks, how they operate was a hot mess, based on my experience. See several pics. The mini fridge was frozen over. I asked the front desk to swap it out for another one. They said they can't do that but they'd send a guy over to chip away the ice. (Really? Come on!). The filters on the AC unit were dusty and dirty. They notify you in advance that they only clean the room every 3rd day. They post in their literature that if you want additional cleaning to speak with the front desk. Since we stayed 5 nights so we we did go to the front desk to request additional cleaning and THEY REFUSED! We asked the front desk, too, about clean towels and they explained to leave them on the hallway floor and they'll be picked up; then you must go down to the lobby and ask for new towels. (Felt like I had to beg for service.) Since they were not nightly replenishing toilet paper or taking out trash, I asked about the garbage. They said to use the bags in theroom and leave the trash on the hallway carpet. Thing is, they never gave us any when we checked in for our 5 nights and there were none alreay in the room. I asked about leaving trash in the hallway when?; should we leave it in the evening? They said yes and someone makes rounds and would pick it up. We left it out around 8PM and by 8AM it was still there. (Is that how you run a quality hotel at just under $200/night that we paid?) It seemed to us that the overall staff (with maybe one or two exceptions) did not care a bit about customer service. We were in the elevator with a uniformed housekeeping member with brush and dustpan who used his broom to play around with little bits of dirt on the elevator floor and left the elevator without sweeping it up! My opinion is "don't judge a book by its cover". This place looks nice; has good WIFI; good TV; good AC; good hot water, but there's a lot more to running a quality hotel than that. I will never stay there again and suggest you think twice before moving forward at the Cambria in West Orange NJ.

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    only stayed for one night, clean, modern and very nice bathroom! just in an inconvenience location, not much around to do

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    Page 1 of 2

    Ask the Community - Cambria Hotel West Orange

    Is there a parking spot available?

    Yes plenty of free parking

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    Review Highlights - Cambria Hotel West Orange

    Upscale, clean and high tech rooms -- the mirrors boast a supercool bluetooth mirror function.

    Mentioned in 3 reviews

    Read more highlights

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    Cambria Hotel West Orange - hotels - Updated July 2026

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