Rapping up my 3 night stay with my Tour Group of a total of about 150 students including Chaperons, I'm posting my "Secret Shopper Review". The Cambria Hotel is really nice, a King room will run you about $299 a night this time of year. I think it's really important to capture real up to date photos of rooms because I've experienced sometimes they don't look the rooms in advertisements. The front desk had our room keys ready when we arrived which was a plus. The parking lot was able to accommodate 3 motorcoach buses. We acquired a private dining room, however on our first morning nothing was ready. To my understanding breakfast was scheduled to be ready at 7am but was not until 8am, here we was all standing around starving and hanging around in the area ready to push each other outta the way to be the first in line when they finally get it together. First morning, breakfast consisted of eggs, sausage and bagels, only fruit oranges, water and orange juice. no milk, no cereal, no oatmeal, no no no nothing you would expect at complementary breakfast . Granted the eggs were real (a plus), sausage thinly sliced(minus) bengals cut in half (minus). The orange juice was saturated with ice and would not come out the sprout of the juice canister. 3 adults tied plus the staff but I guess it was not a quality canister and not the ice blocking the hole. I noticed everything was cold because they never turned on the burners. Ok now, as they put out the food it was always in rationed portions only enough for about 6 kids at a time. So, there we was still standing around looking at each other asking "Did eat already?" "If so, get to the back of the line". Jk It's sad to say, they rationed portions which was separately paid for. saturated with ice orange juice, cold food because the burners was NEVER lit happened all three mornings of our stay. These complaints were not only coming from me but the group's adult chaperons.
I approached Zona one morning at the front desk to buy a Sprite, I paid cash and noticed my changed was not right. Now, I recounted my changed and recounted. I asked Zona, "How much was the soda?" She looked me straight faced and said the price and told me there was tax. Again, I counted my change and it was definitely off. Maybe I'm wrong I thought to myself, so I asked for my receipt. Zona, tells me they don't give receipts (hu?). Now she trying to take me for stupid. I smiled and responded by saying "I needed the receipt for my expense report". She then proceeded to give some crazy ten step process she would have to go through to provide me with a receipt. I said, "I'll wait". About 5 minutes later she brings me a receipt and .20 cents change with no apology just hands me both. There's a dishonest person in the House watch you wallets and bank statements! Yeah, you might judge and say it's only .20 cents but for me it's the principle of the matter AND it's MY money AND you tried to cheat me! On morning 2 and on his sixth trip to replenishing the eggs and sausage, a Hotel worker made an announcement telling EVERYONE that the utensils don't go in the container, it goes on the utensil holder provided. In defense of the kids, 1 they are kids it's NOT his place to chastise them, go speak with an adult ( they ignored him anyways) 2nd if he would bring out ALOT more and stop rationing out the portions he wouldn't be annoyed the 50x's you had to return and fish out the spoon to put in more "rationed" portions. 3rd, what was happening, the STARVING kids would lay the spoon on the side of the COLD food pan and it would mistakenly slip into the food.
Anyways, the Hotel offers daily housekeeping upon 24 hour request. The towels are really nice, soft and I'm sure accounted for because they was not cheap nor ordinary upon check out. The pillows, sheets and mattress are plush and makes for a restful nights snuggle sleep hard to get up. The bath lights are censored so when you're sleeping walking to the restroom in the middle of the night the lights come on (details). The pool was not open bummer was the response from the kids.
Overall, the Cambria receives 4 stars for my review due to NOT providing enough food for the group AND a dishonest front desk worker named Zona. Oh yeah I forgot to mention, the group was also mad by the fact that the dining room was not expanded out large enough to accommodate 140 of us comfortably in the next morning. I Understand, no I didn't pay for anything however I am a guest AND an Yelp Elite and it's my duty to provide honest feedback. read more