I am not from here. My mom and I just happen to stop at the Dunkin next to this Jiffy Lube…read moreMulticare when her car started to smoke (overheated). I took it right over, about 45 mins before closing. After looking at it, Rich, the manager said we would probably have to stay the night. My mom told him we were in a bit of a time crunch as had an appointment we needed to keep. Rich understood and said he would say after close and see what he could do to get us on the road that evening. He even called in Bobby the DM. They stayed til late that evening but it was not meant to be through no fault of their own. Rich and his team worked really hard to get us on the road safely and as quickly as possible. They went above and beyond for 2 stranded ladies with 2 little barky dogs. They were our heroes

I could not say enough about the staff at Jiffy. My headlights went out and I discovered they are…read moreHID lights . The staff told me if they ordered them they are $215 a piece and suggested I try to order them somewhere else to try to get them cheaper . I was able to get them for $50 a piece . I went back to Jiffy to have them replace the HID lights. It was extremely difficult for one and he had to basically dismount my front bumper to get to it . Shawn was so patient and after all of that he did not charge me for the install!!!

My experience was with the shop on Duncan Road, but can't imagine anyplace these guys run being any…read moredifferent, so wanted to just drop that review here, too, in case someone missed it over there. So, here's my experience with these folks: These guys are THE best thing since sliced bread! I took my Jeep Wrangler to another shop in town to have a sensor that was giving me a brake warning light replaced. Next thing, they told me they'd have to replace the wheel assembly. Next thing, they told me they had broken off a bolt in the axle & I needed a new axle. Next thing, they told me it was not drivable. Then the price doubled because they had priced the axle wrong. Next thing, I got cranky & pissed them off. Suddenly, it was drivable and I should come pick it up. Oh, and by the way, it would be $100 for their trouble. I pissed them off some more & they told me to come get it & never darken their door again. I said no problem there! Just by dumb luck & some fairy godmother looking out for me, I picked these guys off of Yelp. Called, told them my story. They said you bet, bring 'er in! They looked it over, sent me photos of what they found, along with calls and descriptions and answers to my questions. Turns out, no broken bolt. No need for an axle. They communicated with me about every step. Sent pictures. Were pleasant, straightforward and gave alternatives when appropriate. They gave me rides to/from home and I didn't even have to ask! They offered! Amazing!!! They pulled the fat out of the fire for me and I am soooo incredibly, over the top, off the charts THRILLED to have blindly stumbled into a nest of bright, honest, honorable people who actually seem to give a damn about their customers & the reputation of their business! Can't thank them enough! As long as they are open, they have my business & my praise for everything they have done!

Needed a pair of tires quick and inexpensive. They were able to have me setup the next morning and…read moreeven had a ride device to drop me off at work so dropping my car off was less of an inconvenience.

Great Customer Service. They get you in and out in less than 10 minutes. I had an oil change &…read morereplaced the brake lights I didn't know weren't working at the time.... Very nice employees. Ty

I was just passing through and realized my transmission fluid level was over by about a quart…read more Speaking to Hunter I asked if they could remove a quart and they gladly did so I didn't charge a nickel. I will definitely be back!

I got to interact with Marvin, Matt, and I feel bad because I don't remember the other person's…read morename, but he was also at reception, and they were absolutely lovely individuals. I called ahead of time asking if they had my tire size in stock for a two tire change, I had seen an estimate online, and Matt was able to match it for me as well as get me in the same day. I even got some free entertainment suggestions, including a show called spawn, and a movie called what dreams may come. Marvin was an absolute character as well. :)

Excellent customer service Came in with nail in tire,…read morecouldn't be plugged. New tire installed and I was in and out in less than an hour

No improvements to suggest. Speedy, thorough. They came and…read moretowed vehicle to shop and repaired right away.

From the owner: We offer a 12 month / 12,000 mile warranty with all of our repairs…read more Complimentary 66 point safety inspection on all vehicles that come through our doors.

BUYER BEWARE if you're coming from out of state…read more I was working a deal on a truck, had a deal sheet prepared for me, and got far enough into the process that i started to apply for financing. Took the credit hit and I started shopping for flights to Kentucky. Then the a relayed message from the "manager" came up telling me they wouldn't sell the truck to an out-of-state buyer. Wouldn't even speak to me on it. Disappointing to take the credit hit but good thing I didn't book the $400+ plane ticket first. Here's what doesn't make sense: if you have a policy against selling to out-of-state buyers, why advertise your inventory nationwide? Why spend time working a deal and preparing paperwork only to pull the plug because of where the buyer lives? It feels like either the dealership doesn't know its own policies or they don't value customers' time. Either way, it was a frustrating and disappointing experience. A simple "we only sell to Kentucky residents" at the beginning would have saved everyone the wasted time.

I would not go back there. We bought a brand new Rav4 and have come to regret it. No one explained…read morethe car to us and six month later we still don't know its functions. It is low key alright. This is the worst sales and car experience I ever had. Went to look at another car elsewhere and this salesman really really tried. I wanted to give Frankfort Toyoto another chance to put us is in another car but they weren't interested at all. So I guess good bye. Be careful on this one