We just had bought new lights for our truck and we needed light bulbs. The manager helped my…read moreboyfriend out with finding some. My boyfriend showed him a picture of the plug and the guy told him the plug was wrong. He convinced my boyfriend to buy totally wrong bulbs because he said he was right. No return policy was mentioned. We took them home and took them out of the package to put them in and they were in fact wrong. We immediately brought them back and they YELLED at us saying he told us that we couldn't return them, when he never did. When we tried to reason with him he continued to yell at us like we were idiots. We just want our money back and now we're driving to Lawrenceburg to return them. Very dissatisfied with the service and the way they treat their customers.

Do an advance booking for this place. They also provide you with a video of your vehicle describing…read morethe condition of the tyre and brake . There is also Sam's club right next to this place . So every time I go here for oil change, I just leave my car here , do some shopping in Sam's club and be back

I purchased two 28" Bosch wiper blades from the Frankfort location, and the experience was…read moreextremely frustrating. Both boxes were labeled as the same model and looked identical, but the blades inside actually had different hinge designs. That wouldn't have been a problem if the correct adapters had been in the packages. Unfortunately, the first package contained a bunch of random parts, but the adapter that fit my car didn't even match the hinge on the blade. When I opened the second package, it only had three parts--and none of them worked with that blade's hinge either. It seems like returned merchandise is being put back on the shelf without anyone checking whether the correct parts are inside the package. Customers are being charged full price for items that are incomplete or mismatched. This created a lot of unnecessary hassle for what should have been a simple purchase. Very disappointing experience.

Excellent Service and Selection. Tested and Replaced our Battery free of charge and recycled the…read moreold one for free. They found the right windshield wipers for us and replaced those for us too. We were in and out in under 20 minutes. It took us longer to make our selections than it did for them to perform services. Really appreciate their kindhearted, hands-on care!

I bought my last three cars from a different dealership, twice from a friend who works there, but…read morethis was by far the best transaction and experience I've ever had buying a vehicle! Brittain Gill is the nicest, most positive, helpful, and thoughtful salesperson you could hope to work with. He kept in constant contact with me during my search, even though we didn't meet in person until the day I finally went to test drive. I've never known a salesperson to thoroughly walk around a vehicle and explain its capabilities so thoroughly. He even gave my fiancé a brand new Universal Socket, just because he's a tool guy and thought it was awesome. The manager, Brian, worked hard to find me the best interest rate and payment for my level of comfort. He also gave us hats and offered to meet me in Lexington (where he lives also) on his day off to collect the title from me. Last but not least, the finance guy - David - wrapped up the entire process seamlessly and with a ton of personality, even though we were there almost an hour past closing. I would strongly recommend this entire team to anyone in the market for a new or used car!

I purchased a new 2020 Ram 2500 4x4 pick-up from them. They actually had the best price in the…read moreUnited States. Believe it or not, I flew from California to buy the truck. The entire staff was outstanding. My salesman was Richard Hays, a real straight up guy. I made the deal over the phone prior to my trip, and he stuck by the deal. When I arrived the truck was ready and all the paperwork was prepared. I was out of there in a little over an hour. I am 63 years old and have purchased numerous vehicle in my life time. It does not get any better than this.

The service department has gone from good to bad over the last 12 years. Today I was not even…read moregreeted when I showed up for my appointment. After an hour wait for a Works oil change, I was told that the rear brakes were bad and needed replaced. The price they gave me seemed pretty high. I called around and found that their prices were about $100 higher than other Ford dealerships. Long story short, took it somewhere else and found that the info from Crossroads was wrong. I also do not like that about 1.5 years ago I was shopping around for a new car. I had taken one of my cars into service here and asked if a loaner would be available as they needed it for the day to work on. I was actually told no. We only provide that service for people who buy their cars from us. (3 of 4 vehicles I own are Fords from Ohio). I was killing time looking at vehicles on the lot waiting for my ride and not one person ever came out to ask me I needed help or had questions. I was curious if that was a one time thing so I drove onto the lot again and had the same result while looking at their inventory. Needless to say I went back to my home dealership in Ohio & bought my new car.

From the owner: We are proud to say that we have been serving our community for over 30 years. At our Ford…read moredealership you will find only the best quality with no-pressure service. We are unlike any Ford or Lincoln dealer you've been too. Whether you're looking for the newest F-150 or a Fusion to cruise around in, we have it all in stock. If there is anything we don't have available we will make it our point to get it to you. Our salespeople want to help you find the right car for YOU, not simply sell things off the lot.We also provide auto repair for all Ford & Lincoln vehicles. You can call to schedule an appointment or save time and book online. We are committed to continuing to offer the incredible lineup of new Ford and Lincoln models, as well as a handpicked inventory of great used vehicles, fully serviced and ready for you. Come see us today.

have spent over 3500 this month alone with them and couldn't even get help finding a radiator hose…read morefor a truck I'm building the manager bill refused to help me find one said if it wasn't in the computer would offer no help went to auto zone we found in 5 mins the worst customer service I have ever seen will not be back

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!