I'd you buy a vehicle from Camelback Kia, do not, under any circumstances, give them your real phone number. If you do, about a year after your purchase, their "buyback" sales team will commence phone stalking you. Sound like an exaggeration? The first time I verbally asked them to stop calling me was in October of 2015. Within six months, my cell phone recorded 47 calls from Camelback Kia. On 23 of those occasions, I reiterated my request that they cease contact. I followed up with about six email messages repeating my request that they stop bothering me. By June of 2016, I had blocked 5 phone numbers belonging to Camelback Kia, and when I upgraded phones a few months ago, I had to start the whole process anew. My entire voicemail system has been filled with nothing but their messages before, and I have even appealed to the secretary of state's office for assistance. If Camelback Kia was an individual, I could utilize anti-stalking laws and have it jailed, but since it's a business entity, I Don't know what else I can do. Buyer beware, they WILL stalk you. read more

I am REALLY shocked at some of the terrible reviews on here. Anyone that reads any of my reviews knows that i am brutally honest, whether that be good or bad. And honestly, i have little negative to say about my experience. I already had owned a Kia (which i traded in this time around), so i knew i wanted another one, as i loved my car! I purchased that one from Mark Kia in Scottsdale, but now living downtown, this location was much closer to me. I originally came in a few weeks back, to ask questions on the Niro, their half electric crossover. I told Mike Kimbrell I only had about a half hour to walk the lot and ask my questions, and he didnt push me further for time. He answered what I wanted to know, and let me leave without hassling me for any information. I was pleased that he wasnt pushy from the jump. I told him i would come back the following weekend to actually test drive the niro and sportage, when i actually had time to crunch numbers and do the not fun stuff. I kept my word, and came in the following weekend, and was introduced to Robert, one of the their sales guys. I kept it blunt with him, about the 2 models i wanted to look at, and also my price range and payment term i wanted. He was super friendly and very polite. We were able to drive both, and get some numbers going. i couldnt make up my mind as to which vehicle i wanted, and we couldnt get the payments where i needed, so i walked away that evening a little frustrated, with no car. Fast forward to this past weekend, and i was finally able to make up my mind, and chose the 2018 sportage. After about 10 hours between all 3 trips, we were able to get on the same page, with payments and the loan term. They even had to bring in a sales manager, David, to negotiate enough to make us all happy. It worked! He was great too :) Overall, it was a really pleasant experience, they even have an indoor basketball hoop that kept my son occupied the whole time. Even the other sales guys were over there playing with him. To top it off, another gentleman gave us 10 Phoenix Suns tickets, my son was SO excited. The reason i didnt give 5 stars on here, was for 2 things. 1, it was frustrating that it took 3 trips to get the deal done, and SO many hours of negotiating, when i was firm on my price, and all those hours later they gave me what i walked in asking for. and 2, after getting to the finance department, after all that back and forth, he (the finance guy) even tried to sell me gap insurance and some other type of protection program. I looked him dead in the eye and said this place is not selling me ONE more thing. i learned through this experience that car shopping might be the only kind of shopping i dont enjoy lol. HOWEVER, even that being said, i really do recommend this place. Having been there so long, it went from a business conversation to actually getting along with these men, and sharing some laughs. I walked away (drove actually) very happy, with my beautiful new car, and a hug from both the guys. If you are in the central Phoenix area, give these guys a chance. read more

Wouldn't go back. Wouldn't recommend anyone to buy from them. There are other Kia dealerships out there. Pompous managers and rude sales people. Lied to over the phone about being approved for a car, wasted my day sitting there thinking things were getting sorted out just to be let down and be asked to pay an even bigger down payment AND still wouldn't get the car that was approved over the phone?? No thanks, I'll take my money else where. I can't stand any one of the managers or whatever they wanna call themselves here, especially that Bernard. read more

Great customer service! I had my car towed here with a flat tire, having a terrible morning, running late for work. Ike took care of me as soon as I walked in. He immediately called over a technician and they started working on my tire right away. The professionalism here is much, much higher than I have experienced at other dealerships. This is not the closest dealership to my house but I would be happy to travel a little further for great service. Highly recommend read more

1 Star because 0 isn't an option. Avoid this dealership. Looked at a vehicle, they then said I couldn't test drive it until I bought it. Scary! They then tried to show me a sell sheet $4000 over the window price. I was told to stay away, now I know why. read more

DO NOT BUY HERE!! I bought new Kia on 06/12/2020 and everything went fine. Today is 07/31/2020 and I still don't have the registration and license plate and the temp plate has expired. Over the past several weeks I've called and left three voice messages for Jessica in finance and still haven't received a call back. When I speak to my salesman they refer me to Jessica. Once they hook you and you buy the vehicle they won't answer calls or return calls. Do not buy here!! read more

DO NOT GO HERE. Honestly, if I could give a worse rating I probably would. Recently did some car shopping and this was my first stop. Right off the start, it was pretty evident that the salesman "helping" us was new. While discussing pretty basic topics like "out the door cost" and "maximum spending amount", the salesman would NOT give us any straight answers. Any time we forced him to give us an answer, no matter how small, he would always have to go ask. The WORST part about this experience though, was how they tried to up charge us for options that were on a USED vehicle. So lets say the vehicle was listed online for $12,000 plus fees, license, etc. These guys tried to charge us $3800 EXTRA for options that were ALREADY on the car and were undoubtedly paid for when the car was bought the first time around. The amateur salesman then started to patronize and insult us, so we started leaving. His boss then ran over and apologized and admitted that they regularly try to up charge for options, just to make extra money. We obviously didn't buy anything from these guys. read more

I went to Kia after I heard they work well with getting you in a better scenario financially. David was my sales guy and his manager I believe was James, they both we very nice and helpful. I was scammed 3 years ago by another dealership finance promised me a certain deal and come back 10 days later with nothing even close to what they promised. So I was upside down on that car. They helped me get into a new 2018 Kia Forte. My son who is 11 was with me and was very entertained while we were there for 6-7 hours. My financial guy Marc was also very helpful in the whole process as well. Great customer service. I would recommend Kia Camelback to my friends and family. Thanks Kia Camelback read more

I have been contacted 13 times in three weeks. Sometimes on the weekends. Sometimes late at night. I thought they were nice and I was even going to write a good yelp review even though we decided not to buy but not now. My advice is don't give them your phone number unless you're bored and want to chat. read more

I purchased a car BRAND NEW at the camelback Kia location, and they purposely listed my car as used to decrease the amount of time I have coverage on my warranty and will not change it. In addition, they also purposely sold me two insurance policies and lied telling me I needed both for different coverages when in reality it is the same policy. When I call to ask them about it, they give me the run around and they even had the nerve to HANG UP IN MY FACE TWICE!! I spoke to them in a nice and polite manner and asked them questions about my policies and their managers response was to hang up in my face. I have moved across the country and cannot physically go there to resolve this issue and they know this. I have been completely conned by Kia and will never purchase from them again. Everyone PLEASE contact the better business bureau to put an end to their conning! read more

DO NOT COME HERE!!!!!!!!! This place a is a total scam!!!! I brought my car in when it started smoking. I told them I had recently been in what I thought was a minor fender bender? But they claimed the issues were unrelated. They then told us a new radiator would fix the car. They then told us it would cost 1400$!?!?! We were out of town and couldn't really spend the time shopping around. We trusted them. We spent the money only to then be told that after they replaced the radiator the engine overheated and was ruined. So at this point we spent almost 1500 only to be told that the car was essentially totaled. At this point we had the car sent to the Kia dealer in Tucson who we went to for years and trusted. After looking at the car they concluded it WAS from the accident and that we were overcharged about 1000k!!!! We have since talked to numerous unbiased dealers and mechanics and they ALL agreed. They were shocked. We wound up having to total the car and even our insurance refused to cover the cost because the price so outrageous and ridiculous m, they claimed they would never have authorized it. Even the other Kia dealer couldn't believe how terribly they ripped us off. The other Kia dealer in Tucson has been great. They have done everything they can on their end. The camelback store has refused to take any responsibility or even apologize. They told us that the dealer up here must have barely looked at the car or done a terrible job diagnosing it. They missed so many things and I could have saved a ton of money if they did their job correctly. Regardless, this place will SCAM you. They even quoted us a new engine and the price they quoted was thousands more than everyone else's quote. Do NOT bring your car here unless you want to get ripped off! read more

They really helped with getting a good deal with all the rebates.. they actually helped with a good price and didn't just keep coming back and forth switching numbers around making it seem like a good deal, but with the end price the same.. like Peoria Kia. read more

Yeah I mean the buying experience was good. The only thing is the maintenance. Specifically the reception for maintenance and repairs. This guys name I think was Andy,Andrew, Aron or Adrian but hands down one of the worst costumer experiences I've had. I came in for a recall on a 2020 Kia I explained why I was there and that I had an appointment. I was left hanging with words in my mouth and completely ignored. No explanation as to what was going to be done and how long it was going to take until I had to ask after waiting there silently I live in maricopa and I couldn't stay there for 3-4 hours I got things to do. They couldn't Lyft me home because of a 30 cap to get there. It would've only been $35 to get me home idk man 5 bucks difference come on man I'm there not because I want to. So the closest I could get was the edge of Tempe. All over terrible experience. Lyft driver was very pleasant though very nice, helped me out. But that's not all after picking it up they forgot to plug in a knock sensor! How? Maybe it's because I'm not a mechanic right but come on a sensor? Could've cause more problems than It should. Took way to long and over something very minor that shouldn't have been an issue in the first place. But come on Andy,Aron , Andrew or Adrian liven up man make me giggle . read more

Man such a great experience here. Have to give a big shout out to Robert, Ryan, Edgar and last but not least Regina. They went above and beyond to get me into the Stinger GT when my situation wasn't the best. If it wasn't for them I would of not gotten the vehicle I wanted. Super happy and pleased with them and not complaining about me constantly calling them for updates. Thanks again guys! read more

Brought my 5 yr old vehicle in to have the airbag light checked, came away with a loud noise in the automatic seats (which they are stating is why the airbag light is on) that they are saying was present when it was brought in (which it was not) and they want $2k to fix it. Will drive the extra 15 minutes back to Earnhardt to have my car serviced from here on out. read more

Benard Carrington was a real pleasure to work with. He was very friendly and knowledgeable. He was able to answer any questions I had about my warranties and explained my final paperwork to me. read more

Amazing Customer Service from Elijah! We drove in from California on vacation with my boyfriend and the fam bam to visit the Grand Canyon, the check engine light turned on and stayed on the last 2 hours into Phoenix, luckily we made it in safely! The next morning my boyfriend and I took the car in here in Leu of my Kia 10 year warranty, Elijah was able to the car looked at and fix free of charge quickly! Thank God for his fast and polite service! Happy Earth Day to us! read more

If I could give less than 1 star I would. I brought a brand new Kia from Peoria Kia & I've brought my car to this service center 3 times now & 2 of the times they have turned me away for warranty issues. The only time they didn't turn me away was for me to PAY for an oil change. The other 2 times they told me "we can't do anything about it" or "you'll have to bring it to where you bought it". Simple things, like checking my brakes as they are squeaking, I was turned away. My stereo- breaks out really bad, I was turned away to go "where I bought it from". They didn't even have the decency to take the car into the back to just look at it. Nope they sent me away. Don't come here. Go somewhere were they will actually help you. read more

What an awesome car buying experience! Mike Kimbrell is the man to ask for and the best guy they have there! He will take great care of you! Kia makes you feel like family, we will definitely be back! Mike got us in and out in no time and was thorough and knowledgeable! We highly recommend Camelback Kia and ask for Mike! read more

Ryan is one of the best salesman we have had! Honestly the best experience, he wasn't pushy like some salesman that angered us when we tried looking for a vehicle he was down to earth and made us comfortable. My vehicle got totaled and I'm glad I got to purchase through them! read more

The experience with the service center was terrible. 3k miles ago I went in for an oil change and maybe some of the 30k mile maintenance. The guy told me a coolant flush was necessary. I just found out (from a reputable kia dealer) coolant flushes aren't necessary on Rios until 60k. Same for brake flushes which they also tried to sell. The service took 3+ hours to complete and they didn't top of any fluids. Ran out of window washer fluid within 4 days of service. It's such a bummer I really wanted to make this my maintenance place bc I live so close. Should have listened to the reviews. read more

After not being able to find the car I wanted in the Tucson area and began to search online and found 4 of the cars I wanted at Camelback Kia. I messaged with Cheyenne Maley several times during the week and arrange to drive to Phx on Friday to see the vehicles. I confirmed on Friday afternoon all the vehicles were there and would be ready to view and compare when I arrived in a couple of hrs and she stated they all there and ready for my visit. Well, guess what!?! Not one of the four vehicles could be found. I was taking over into their garage where the store cars and they weren't in there either! Plus, if they were there it would take hours to get them out of the bumper to bumper madhouse! So basically all of the vehicles disappeared before I arrived! What a waste of time and GAS!! They then tried to sale me something else and wondered why I was so mad with them. SERIOUSLY!?! They then had the nerve to bombard with emails and calls trying to get me to return! They continued to call even though I told them days later I bought the same car they were suppose to have from Carvana and was extremely happy with it. So BEWARE of them and give Caravana a try. I was very pleased with my buying experience with Carvana. read more

This is my 3rd attempt to get kia to do right. I bought a 2017 kia sorento and opon delivery they damaged my front bumper and a a tear on the driver seat. Left it at the dealer for 6 days and instead of doing a proper replacement or repair they did a patch with touch up paint. Very bad experience and won't do more for me to better the situation. read more

Pedro Gonzalez, a service advisor, went above and beyond to ensure that each of my concerns were addressed. I have had to bring my sister's vehicle in on more than one occasion, and I never once felt that I was not important. The communication throughout the day was effortless. I will continue to bring the vehicle here for the customer service, great communication, and swift and precise repairs. read more

I wish I could give this place 0 STARS. DO NOT BUY FROM THIS PLACE. Hands down this was the most stressful day of my life. I love my car, but wow, I will never refer anyone to buy from Camelback Kia! read more

This place is the most awful place to buy a car! BUYER BEWARE! The sales and finance guys AND gals are sleezy, dishonest and do not have any sense of integrity. Lots of lies and broken promises in order to get a sale and pit money I thier pockets. I have owned two KIA vehicles. The KIA service is alot better however DO NOT BUY YOUR CAR HERE! read more

Internet Shoppers BEWARE. My son called about a car they had online to see if it was still available. They said that it was, and he informed them he would be there in an hour.The car looked like a great deal at about $1500 less than other dealers with same model and mileage. When he arrived about 50 min later, they told him that the car had been sold and immediately asked what his budget was, offering to sell him another vehicle. He declined, and left the dealership wondering how a car could have gone through the sale process in 50 min. I called them a few min later posing as an interested buyer in the same vehicle...they put me on hold and checked the lot, came back on the line and told me they indeed had the vehicle on the lot FOR SALE! I informed them that my son had just gone down there and they told him it was sold and immediately tried to sell him something else. They obviously scrambled, and told me to have him come back. He went back and UNBELIEVABLY told him again that the car was sold but that they had a similar car that he cold test drive. UNREAL!! Internet shoppers BEWARE..they will tell you a car is on the lot even if it not or sold just to bait you to come in and then attempt to sell you something else. IN ADDITION, they didnt even offer to discount any vehicle for my son when he returned after obviously F'ing up and being caught red-handed as liars. TRASHY OPERATION. read more

I came to this dealership in June after many months of research on my next vehicle. Before purchasing, my husband and I needed to complete our home refinance, so we could not make any large purchases that might affect our credit. The Kia dealership on Camelback was the 4th dealership we visited and were warmly greeted by Rose. This review is primarily for everyone else at the dealership (with the exception of Rose and the finance guy, Craig). I informed Rose of our refi and that we wouldn't be purchasing until after July. We test drove 2 vehicles, the Sorento & Sportage and went home to discuss. I received multiple phone calls over the next few weeks asking me if I was ready to purchase. I found this annoying as I had clearly stated (and they took notes) that I would not be ready to purchase until the first week of July. We came back to the dealership on 7/2 at 11am and decided that the Sorento was the vehicle that we wanted to lease. We met with Rose and test drove the 2016. I wasn't interested in the 2016 as I had seen their nationally advertised ads for the 2017 Sorento at an attractive lease price. The 2017 model was always what I had wanted. My car was appraised low initially and after questioning the value they were giving me, they came up another $2k by calling the dealership across the street that I originally purchased from (all of the dealerships in this particular section of Camelback Rd are owned by the same company, so we were told). At that point, we were told that we needed to speak to someone other than Rose to talk about the lease price of the vehicle. This is where it got confusing and annoying. My current vehicle was under water but I had enough cash to make it whole (along with the money they were offering me for my trade in. With the additional money I was going to pay them for the lease fee, they were still trying to charge me over $100 more per month than the nationally advertised lease price. We negotiated pricing for over two hours and I had to pull up their ad on their computer to show them that the pricing they were offering didn't make sense. When they finally got to a price I could live with (still $30 more per month than the Advertised price), I asked to make sure it was a 2017 model. The sales guy told me it was for a 2016 even though I had mentioned that I only wanted a 2017 and that was the Ad we were looking at on the computer for the last two hours! In addition, the sales guy failed to mention that the price I had signed off on didn't include another $30 in taxes and fees! At that point, I was ready to walk out. We had been in the dealership for about 4 hours at this point and I was over it. His manager finally came out and told me that they didn't have any 2017s in the color I wanted on the lot. To be fair, they were trying to offer a 2017 V6 model but I did not want that because the MPG significantly goes down with the V6 model. They also weren't offering the same price. So, closing in on 5 hours I decide to just buckle and go with the 2016 model as long as they can honor the initial price that we had negotiated, prior to when they added additional taxes and told me it was not the 2017 model I wanted. We waited another 2 hours for the car to get detailed and to get processed with the financing guy. When the vehicle was finally delivered after the 7th hour with 2 pretty large paint chips and no floor mats (they gave me the mats after it was pointed out they were missing), I was exhausted and starving. They told me someone would be calling me to schedule the car to come in and have the paint chips repaired. I received a call on 7/12 asking me how everything was going. I said I still had not been called to schedule for the paint chips to be fixed and the woman on the phone said someone would call me back. It's 7/14 and I'm still waiting for that call. UPDATE: After calling again last week, I finally received a call back to have the paint chips taken care of at the dealership and made an appointment for 9am on a Friday 7/22. Upon my arrival, I was told the work would take "a few days". This would have been fine if they had a loaner car for me to use as I had to work for the next three days but unfortunately, all of their loaner cars were unavailable/in use. They told me that they would call me to reschedule the work when they have loaner cars available, so here I am again..... waiting for that call. read more

Not a happy customer, i purchased a car in 8/2017 not a great experience, but still referred my sister in 12/2017 to buy a car. It has been 2 months since my sissy was bank approved, got plate, and have yet to receive $100 referral. Not happy with them not going back read more

Absolute WORST customer service I've ever experienced in my life. Please do not waste your hard earned money on these clowns, they're all so great and helpful until you drop $30K on a brand new car - that's where the relationship ends. Totally LIED TO about deals, TAKEN ADVANTAGE OF, and treated like an idiot. Not only did my sales person John (you know who you are) try to gyp me out of the deals I had come in there to receive in the hopes that I wouldn't have educated myself ahead of time, but when I get back to the finance department to sign my contracts, the guy was trying to rush me through the paperwork hoping I wouldn't notice that all the deals and discounts my salesperson had "sold" me on (once I brought them up myself and he pretended he wasn't aware of them) weren't even included! My monthly payment was $120 MORE THAN WHAT WE HAD AGREED ON in the sales office!! Luckily I'm not an idiot and read the paperwork - ALWAYS READ YOUR CONTRACTS, PEOPLE!!! Not to mention, I was promised my first month's payment covered - they told me I'd receive a check in the mail within 10 days to cover my first month payment if I "signed today". That's all they want is you to sign the dotted line so they can F*** you over and never talk to you again. That's exactly what happened - my bill has now arrived for the monthly payment and no such check has arrived. Every time I call to check on the process, I get the run around. I either get voicemail after voicemail, or someone will say "Oh absolutely, I'll look into that right away" and they never call back. OVER A MONTH I've been trying to get in contact with someone there - ANYONE - and I get the run around. Total BS. Please don't waste your time and money here. Go to Mark Kia right down the street, I've heard they're much better and actually respect their customers, unlike the jerks here at Camelback. read more

Teenage daughter found a decent price on the web for what she wanted was a low mileage car where she could finance part of it and earn some credit. Talked to sales person on phone. Quoted could get finance at 7-10%. Drove up from Tuscon after school in rental car. When she got there . . car was $1700 more for "reconditioning" a car with 9000 miles on it! (Probably only a 1000% markup on that one) Never mentioned anything about that on the phone. Told her "this is the way it is done in Phoenix." Financing was 12% even with $7000 down. No budge on price. Baited and hooked a fish who was too busy with work and school to say 'no'. Buyer beware . . . look elsewhere and don't believe the advertised prices. I wish I could of helped but its a long way from Denver. read more

I bought my 2018 Kia Optima Fe on December 9th, 2017. Bernard Carrington, salesman, gets a 5 in my review for being professional, courteous, and personable. The dealership was respectful and open-minded during the negotiation process, and was able to get a great deal on my car. The Finance department nearly soured the car buying experience, as I was pressured to buy their MPP GAP coverage. The Business Manager, Andrew Johnson, asked me multiple times (three to five max) to buy GAP and told him I didn't want GAP due to budget. Andrew was rude to my father, asking if he "always have to say no" after bloviating about pre-social media sales tactics made by salesmen and how impolite they were to continually sell a product to customers. Finance deserves a 1, but overall it was an okay experience. Thus, Camelback Kia gets a 3 on average. read more

I recently had my car declared as a total loss, and as a result I got a small amount of money for a cash settlement. I went looking for cars online to see if any were within my budget or slightly above it, and I came across Camelback Kia. They were selling a 2012 Toyota Yaris hatchback and was listed for $6,995 online. At first, I fell in love because my car that got totaled was also a Yaris. When I had finally talked to someone about purchasing the car in cash, he had to run numbers. And he came back and told me it would be $13,000. This was completely absurd and ridiculous and he kept spewing about how the price listed on the car was the Internet asking price. This made absolutely no sense, and he kept trying to push me to finance the car when I'm a college student just trying to get a car ASAP to go to school and work. We ended up negotiating back and forth and settled at $8,000. When I finally had my check from the insurance company, I called to inform them that I was on my way. While I was driving I received a call from the sales manager I was dealing with but I did not listen to the voicemail until I got there. And he informed me that THE CAR WAS SOLD TO SOMEONE ELSE. Like what kind of company does this? What kind of company goes on their word to sell a car quicker, when you know you have a customer lined to buy it? They had blamed the Hyundai department for selling the car, but I doubt this was true. If you were going to trying to snake thousands of dollars out of me before for this same car, how can I be assured that you didn't sell this car to someone else because they were offering to pay more money? The thing that made me the most pissed off was the guy didn't even apologize. He just said let's look at some other cars. But they literally only left me with one option, which was ridiculously overpriced for the mileage and year of the car. I also distinctly remember that they were also trying to show me a Honda Civic while they were showing me this other car because it was in my price range. But when I asked about it, it was suddenly $3,000 more? This establishment is a joke. They still call me today to ask if I'm still on the market for another car. Never trust your money with a company like this, that has no disregard for their customers. I will never come here to look for a car, again. read more

Since January of this year we did a trade in it was one lie after it seems nobody wants to take responsibility when they tell you something will never deal with them again read more

The arm pit of car salesmen in this dealership. We were Lured in by the online price of a car that was $13,500. I looked everywhere online and could not find any hidden fees or any add-ons that some dealerships add. So I thought this deal might be a legitimate deal but I was wrong one hour later after test driving the car the car price was jacked up to $17,800. The manager of the dealership could not even show me where online do they disclosed the fees. The salesman that was working with me was very nice at first but then quickly became very rude very cold when he realized that we were not going to fall for the scam. He could not run simple estimates on numbers. Just bad business avoid this place. read more

Do your homework before you come to this dealership. They are one of those dealerships that advertise a low price to get you on the lot and then add thousands in overpriced options that they conveniently fail to mention. I went to this dealership to help my niece find a Kia Soul. The dealership advertises a new Kia Soul base for $13,388. I call and talk to a salesman, Steve, and he says to come on down and yes they have them in stock for the advertised price. We sit down to come up with a price including our trade-in. The $13,388 car has a final sticker price of about $22,000. The roughly $4000 in options include a spare tire, window tint, door edge guards and the good ol' paint protection. That is worth $4000? To me the whole option list should be worth about $350 -- for the tint and the spare tire (which Kia doesn't include as standard equipment). I asked the sales manager about the cost of the spare tire and he tells me that they paid $350 for the spare tire...that's their cost...$350 for a spare tire. Maybe they should check Amazon.com -- they have them for $152 ha, ha. We make an offer and they come back at us with an out-the-door price of $22,300 -- they're giving us an entire $100 for our trade in. Take away the tax, title, and license and they upped the price about $6752 from their advertised price on their website. We got up and walked out and told them not to contact us. Their advertised price includes a whole lotta "rebates" that you have to qualify for...guess what, nobody can qualify for all of them and then they add lots of overpriced worthless options like paint protection (which many dealers do, but they dismiss them when you come down to haggling over the final price). Wish I would've check Yelp before shopping...not very many good reviews on this dealership. Do your homework or they will eat an inexperienced car shopper alive. read more

Before your sign the "Let's make the deal" paperwork. Please have them make a copy and you sign the original and you have them sign your copy, so that when you go in and sign the contract the numbers match! I went in and they screwed me. I paid the amount I agree to pay, but I ended up paying more in sales tax. These guys are so dishonest I fell for it all! Shame on me. My car was suppose to be delivered today, but instead I got "it's in route" and they will contact me to let me know when it will be delivered. If I can help one person get the deal they agreed on I will be happy. Walk and think before you sign. Good Luck! read more

ARROGANT SALESMAN WHO NEEDS TO REMEMBER THE CUSTOMER IS ALWAYS RIGHT. Read & retread the numbers/fine print. These guys are sneaky. While I admit I got a deal on my car, IT WAS A TRUE HASSLE! An hour turned into 4 and our 1:30 appointment started almost an hour late! Once the salesman, Travis, had our signature he became an arrogant jerk! He actually got nasty with me when I had them page him because we waited so long I was concerned about my diabetic husband, (I hope he never has health issue to worry about but maybe then he would understand why I was so upset!) Long story short, don't go unless you have lots of time. Don't believe anything they say, double check with them over & over. Oh & if Travis G is yours salesman, ASK FOR SOMEONE ELSE! read more

I just spent 5 hours with D.C. at Camelback Kia buying my first car (5 hours of very intense decision making on my part). He was wonderful, honest, and not pushy at all. I feared going into a dealership being new at car buying because car salesmen are sketchy and not to be trusted. But D.C. was laid back, easygoing, and straightforward about my options. I got an awesome deal and I am very happy with my purchase! read more

This was an awful experience. In fact the only redeeming factor was the service manager Sean. First I recommend NOT calling somebody sweetie when they they didn't do a thorough diagnosis of your car. Which is what happened to me. I was in and out of there multiple times because the tech took a short cut the first time. I was promised an oil change and gas for my inconvenience which was obviously forgotten. The wait times and trying to get ahold of the service manager was trying at best. I will never go back. In fact I drove way out of my way to go to the Kia on bell rd and was pleasantly surprised with the treatment there. And I will be going back. read more