Needed some parts for my Corvette I was having a hard time finding and they came through for me…read more Great service!

On July 1st I had the pleasure of returning to Northern Neck Chevrolet for service on my 2024 RST…read moreDiesel. Once again they got me right in, performed the service and came and found me. Enjoyed speaking with Brad and Alex both who are always cheerful. I will be buying my next truck from hen the time comes.

Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

Tom was fantastic! The dents and creases are gone! Our car is showroom new!…read moreThanks Tom

I had great service from Tom with The Dent Pro. I didn't know what to do after getting a ridiculous…read moreestimate from the car dealership to fix the 1/2 ding on my car. A neighbor suggested checking the internet for dent repair and The Dent Pro popped up on my computer. I read the reviews which were great, but the selling point was membership with the Better Business Bureau. Tom showed up on time, took care of the ding quickly, and even gave a thoughtful tutorial on how I should use my touch up paint to finish the job. So encouraging in this day and age to find someone who is proud of the good work he does and the excellent reputation he has earned. I recommend him without hesitation.

The fella that owns this business and the product he turns out is exceptional and he stays busy all…read morethe time. He customizes auto related things and there are few around here that can compare with him in the customizing business.

I recently had my Honda insight redone interior and leather. They did a great job and it looks…read morefantastic. Because I was able to choose something other than the factory match of black. I chose a dark brown with the black interior and it just is stunning. They also included seat heaters. The guy doing the install was extremely professional. And Barry at the front desk was really helpful. He made sure I was happy with the product before I left and both he and the installer reminded me to register the seat leather for warranty. I would recommend Custom Auto Restyling anytime.

Everyone was so friendly , the service was excellent and the price was awesome! I did mention it…read moreto several friends around the area to check them out! They were fantastic and I will continue to visit them for service again and again!!

This is my second visit for 2 different issues. I needed a new touchscreen for my 2013 Hyundai…read more These guys went above and beyond to find one. They still had problems but were relentlessly determined to resolve it. KUDOS!! The second issue was programming a new remote key fob which they did in mere seconds!! These guys are great! I highly recommend them. Steve Godlewski 1/4/26

I brought my vehicle to Audio Express to address an audio output issue. Following their initial…read morediagnosis, the amplifier and transmitter were replaced. A few days later, my left rear light stopped working. Assuming it was a simple bulb issue, I took the car to another auto shop. I was then informed that the problem was due to improperly reinstalled connecting clamps, which had been removed to access the amplifier during the prior service. I contacted Mike at Audio Express to explain the situation. He acknowledged the issue and assured me that I would be reimbursed for the cost of the repair. He stated he would coordinate with upper management and arrange for a reimbursement check. After several weeks without any update, I followed up and was told the matter was still pending. I continued to wait, but after more than three months and multiple attempts to get an update, I have neither received reimbursement nor any further communication. While mistakes can happen, the lack of follow-through and accountability in resolving this issue has been very disappointing.

Poor customer service State Farm assigned them to tow my…read morevehicle. I called to update them on my location and the person hung up the phone on me. I tried calling back twice and was sent to voicemail. It seems to be a trend with this company.

Driver was late and lied about trying to contact me. He just went off on another job and left me…read morestranded. When I complained he taunted me "see if you can find someone else in an hour" . Never Sports for ANYTHING!!!!!

I didn't have any issues so I'm surprised that they only have 3 stars. Outside of the old we will…read morebe there between 8-1 no complaints. I had ignored a ding and ugh oh it was trying to spread. Setup my appt online which was easy. The tech actually came around 9...... yippee. He explained that the spread could be problematic on a small scale..... it wasn't and he fixed in fairly quickly. He was pleasant..... think his name was Jeff. Having them come to your home is huge and we use text while he worked in my ding just in case he had any questions. Hope I won't need them again anytime soon but if I do.....I wouldn't hesitate.

the absolute WORST safelight experience of my life! made an appointment for at home service that…read morewas delayed twice for a total delay, so far, of 3 weeks. i'm still waiting, with conflicting excuses coming from the company office and technicians that range from "waiting for parts" to "we can't find your windshield and we don't know why." i would not recommend doing any business with this company/location, until it gets its internal logistics, scheduling, supervision, and customer service functions coordinated. i've been frustrated and personally & professionally inconvenienced enough by this company (the windshield damage is too extensive to make my vehicle safe to drive), will advise my insurance company USAA of the incompetence i've encountered, and will look to another franchise, should any future windshield replacement be needed.