Rick and James went far beyond what anyone could expect for a drop in customer. I needed a fix to continue a road trip. At one time there were 4 techs working on error codes for my air conditioner and refrigerator. Ricks expertise got me on the road with a temp fix that lasted the duration of my trip. I'll be bringing my RV back for the permanent fix for sure to Camping World in Berkley. I have no reservations giving this place 5 stars read more

Camping World - Berkley - All is well thanks to Rick at Berkley Camping World - RV Dealers Near Me - Berkley, Massachusetts

Awful awful service. Brought a 100k brand new camper into service to get worked on. Made holes in the roof to install a satellite. But they didn't have the smarts to check if it leaked. Also left a mess in the camper (clipped wires, shavings from the drill holes, boxes strewn about for the tvs, left couple drill bits but the best is which dumbass was eating sunflower seeds and spit them all over the floor). If I wanted to take the camper to the zoo and let the animals wreck it I would have) monkeys would have done a better job.). WOULD NOT RECOMMEND to anyone!!!! Would put zero stars but yelp is too nice No customer service. No one cares. My grade schooler knows how to clean up better than those monkeys See pictures below of the monkey ass craftsmanship. read more

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An absolutely horrible experience. They are thieves. Do not buy there, do not buy the lets go camping package, do not buy the insurance. The hidden fees and lack of transparency are insane read more

This will be my second review of this camping world. DO NOT GIVE THEM YOUR BUSINESS. The service department is horrendous. They will do everything to steer you in the wrong direction, not order parts that were promised, give you unrealistic timelines. It was so bad, I left with my camper before the service. I'd rather take my business across the country before I step foot in the camping world again. DO NOT RECOMMEND TO MY WORST ENEMY read more

Camping World - Berkley - RV Dealers Near Me - Berkley, Massachusetts

Poor Communication. Requested Work not completed The time it took to complete work Padded labor hours

A bunch of criminals... Went in there to buy a new RV and the next thing you know my signature is transposed on documents that we never signed thousands of dollars worth of extended warranty money that we did not authorize... At least 200 phone calls to Berkeley in addition to calls to corporate to try to get some of my money back... They play with the numbers, smiling your face and screw you... Believe the reviews they are real... Additionally, my Camper had multiple broken components throughout the trailer lot like somebody used it for a weekend in rough house in it... Poor attempt to hide things or fix things on their part... Still have many things to be repaired, but will not have them touch my RV. I will have it done privately just don't do it... you will be heartbroken like we were. read more

They have the worst service department I've ever seen they damaged my camper while it was there and tried to hide it from me. When I brought it back to get fixed, they did a terrible job and I would never bring my camper here again beware. read more

Everything!!! My previous RV was from this place. I was on a X country trip, in Utah. After driving all day we camped, set up the site, city water etc.. A short time later we started hearing loud noise's. The rivets were popping, ceiling, walls & doors buckled. Bottom line, the previous owner altered/removed the water tank over flow valve. After informing our CW dealer, they said there was nothing they could do for us. The RV, Supposedly was inspected before delivery & allegedly all systems were operable. We received zero assistance or satisfaction from the dealer. We Even contacted corporate. We continued our fight, complaining for 8 months to 12 mos. Our only salvation, was insurance. The RV was totaled. That was over 12 years ago, we have not shopped at a camping world since.!! -3 stars read more

do not EVER buy from here!!! horrible customer service and they play games on prices. Even the general manager is no good

They have had my RV for more than six months. Work was for three simple repairs. Replace mirror style screen for the backup camera, fix a sticky step and check a leak at the water filter. This was the beginning of Sept. after 5 or 6 weeks I was being told parts were ordered and some had to be back ordered. We knew a fall/winter trip was out as wellI was told not to drive for 6 months. The repairs were not completed. The cleaned was not completed. The back-up camera was installed but was not as described. Step not fixed, water not checked and empty. For the sake of my backspin and the long walk to the service counter I paid the bill on a promise everything was done and it would be cleaned just before PU. Now after a review of the bill I see they entirely screwed-up the repairs. Parts not ordered for months, questions about freeze damage. Blatant lies about parts, no follow-up calls or requested estimates not provided, failed to order parts for off site repairer. I missed an opportunity to sell the unit. More wasted $$ Wish I had been kissed first. read more

Stay far away from Camping World. Read the reviews and Google this Company. Worst customer service you will ever experience . They lie they list vehicle for sale that are not for sale. They change their stories . Do some research it all speaks for itself.. stay far away ! You will regret dealing with them. I wish I did this before I reached out. Also, the corporate office is a complete joke.! No help at all from the corporate office. They also do not know the law. They make up their own.. And never will you get a call back. No communication whatsoever.. they are lying, deceitful thieves. read more

This place can't be trusted. I bought a used camper from them and it was with them for 3 weeks. They had plenty of time to clean, disinfect, and fix it before delivery. They promised again and again they would do it, but the camper arrived with tanks full of filth. They didn't keep their word. Very disappointed." read more

EVERYTHING they say about camping world is true. Do not shop here. I ordered two side tables online used good Sam credit, plus paid to be shipped to Berkeley Massachusetts store. I went today to pick them up. They told me when I made the order. They were out of stock and canceled my order, but they had them today and charged my husband full price. They didn't give the good Sam $31 credit back. When I called them, they told me I don't get points back and it's just too bad. What I don't understand is I ordered the tables, never knew they were out of stock, went today to pick them up and they had them. What is the difference? They have now lost all of our business read more

I have purchased a Grandview Villa at the end of September 2024. There was stuff that need to be repaired from the manufacturer. They've done some stuff but I am now still waiting on stuff to be done and they say they're waiting for a forest river to give them the OK to repair them. My camper is still in their lot and I'm waiting for it to be finished and all I get is a runaround and they keep blaming Forest River why the repairs haven't been done. It is now April 25 of 2025. I had to call corporate on them and corporate gave me the runaround and blamed Forest River also. I believe I have to call the Attorney General on them. read more

This company is absolutely the worst. They lied to our faces regarding promotional option promised by the sales staff, and failed to support their product after damages and problems were pointed out before delivery. This was a brand new, never used RV and the response from the company was simply "It's your problem not ours." They honestly do not care about the customer and after a much deeper inspection of the RV once we took it home, we determined that certain parts had been taken out ( like the gasket for the refrigerator door) or replaced with older/damaged parts from other trailers. Again and again we called and tried to work out how to get things fixed and had to seek out other repair providers as Camping World would not help in any useful manner. They are truly horrible and not worth your time. It is well worth driving to another RV dealership and avoiding all the BS. read more

Me and my wife went last weekend and when walking in they said we have food coming so enjoy, one half hour later I was leaving to come back the next week and the girl out front said enjoy some food I went and there were empty boxes there I looked and saw several employees with plates that the food was falling out and some of them couldn't even see there own feet, as I left the girl said wow u ate fast I said there was empty boxes and bread left, I asked if it was employee food or customer food she said customers and said sorry read more

We stopped in the other day because I am looking for an R-pod trailer. We walked over to the receptionist area and I asked the girl do they have any R-pods and she didn't know. No big deal. She asked for my name which I provided. Then a few minutes later as a salesperson was standing next to her now she said "what is your phone number". I said I don't need to provide my phone number alls I need to know is do you have any R-pods outside to look at. The sales guy then pipped up and said to her "dont worry" and then he asked me what I was looking for and I said, do you have any R-pods and he said no. First off, he never said, hello my name is XXXX, how can I help you. It was more of what was i looking for. When I said the R-pod and he said we don't have any the conversation ended there. It should have been hello my name is XXX, what can I help you with. Well we are looking or R-pods. Sorry we dont have any of those. We may have some others that you might be interested in, what is your towing capacity, etc etc. When we walked out, I saw a few smaller trailers and we went inside them but his loss because we would not buy from him personally because his customer service skills were terrible. One Star for you!! read more

Great experience, highly recommend. Barbara, Blake, Therese, and Jay were great to work with! We would return.

I have been in a price dispute with the GM Eddie for a week or so now due to them scratching my truck installing an Andersen hitch. When I dropped my truck off the service person and I walked around my 2 month old truck that I have driven just a few times and wrote on the paperwork it was in perfect condition. When I got it back it had scratches all over from the hitch. I have tried to be fair with them even getting agreement from his store manager. She made me an offer that was too low so I asked her to put something together that was fair. I have e email several times trying to work things out. I cant make this up. Eddie called me this morning ( Sunday) and threatened to have me arrested for stealing a hitch they installed? Steer clear of this establishment. More to come read more

STAY FAR FAR FAR AWAY FROM THIS COMPANY!!! I purchased a unit from them 2 years ago and never was able to use it. If it wasn't one problem it's the next. Brought it over and over to fix and they either make it worse or tell me my warranty doesn't cover it and I have to pay. BUYER BEWARE NOW I HAVE A $36k statue of a rolling dumpster in my yard read more

I went here the other day to start looking into my first RV. The staff was very helpful and very informative. I'm still indecisive on my end. They remain patient with me and are at my disposal for any question or concern. I suggest asking for the general manager. He will give you the deal of a lifetime if you can beat him in arm wrestling!! I would highly suggest anyone, who needs great customer service and low pressure sales, check this place out. read more

Horrible all around. Everybody blaming everybody else. When delivering our camper to us they damaged it. They won't replace it only want to repair it. I would never recommend them ever. all they want is the sale and then they are done with you. Salesperson to the GM very unqualified to deal with the public. read more

Let me start by saying I can't rate Camping World low enough! We purchased a 2020 Montana 5th Wheel, Model 3931FB back in May 2020 and have had multiple issues since we picked it up. We had no intentions to buy a Montana 5th Wheel although we did love them until Campers World in Berkley MA spoke with us explaining just how wonderful they were and the high quality they carry. With that said, on our first trip out which was only 3 weeks after the purchase we had a severe water leak in the underbelly just to find out the cause was that the manufacturer simply forgot to put the cap on the low water drain. Which means the unit was never pressure tested by them nor Campers World as they said. Also, we had issues with the cap lights, entry door, storage area leaking, side skirt panel falling off, nails falling out of slide out causing damage to kitchen floor and moldings in living room and Bathroom falling down. They repaired most of the issues after having the unit multiple times for several months. They repaired the floor, (not replace) and it looked worse than it was prior. At this time, they assured us that they inspected for any additional nails, and everything would be ok. Well, our next camping trip we found an additional rip in the floor, I crawled under the slid out and found multiple nails falling out for no apparent reason. To make a bad story short we ended up getting 4 more tears in the floor after they inspected it 4 separate times (I was the one that found the 17 nails). After speaking and contacting multiple managers (27 times, YES 27 times!), service personnel (which most are no longer there) and going as far as contacting Marcus Lemonis (CEO of Campers World, corporate office) I was told nothing could be done, even after I purchased their $3000 warrantee and indicated I was taking legal action. I can't imagine letting anyone go through what we and multiple others have endured. Lastly, after all that it was in from December 2022- March 2023 to inspect and fix molding a 2nd time along with checking the floor for nails, we arrived and waited 2 hrs because it wasn't ready. Batteries went dead as they left it on so we couldn't open it to inspect, we got home and found even more floor damage and nails plus the rear floor and wall near coach was water damaged. They must have left slider open and not level. Contacted Jerry Cadorette and customer service and no one has called me to this day. As you can imagine this has been a very difficult issue we have been dealing with since day one after purchasing a $100k camper. We have sense contacted the Better Business Bureau and are waiting for a response before contacting an attorney. Just a couple of the multiple pictures I have listed below. read more

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We have visited numerous rv sales locations in the past month we started at camping world in Berkeley and in the end returned to camping world after finding their price and customer service can't be beat. Thanks your Lori Enos for your help. read more

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A warning to people new to RVs and campers.... Yet another camper friend told me about their awful experience dealing with the people at Berkley Camping World. Not only do I have my own horrible experience with them, I hear many many stories from fellow campers at my seasonal campground. People who have been camping for YEARS!!! "Seasoned" campers know enough to stay away from Camping World of Berkley, but people new to camping may not know of the horrible reputation. The positive reviews are clearly from people still riding the high of new ownership. Just wait until things start going wrong... Buyer beware!! Buy somewhere else. There are other places close by. read more

These people are shady. I bought a camper from them. The original cost was 20k they tried to charge me 30k . I mentioned it to them they told me I was right and they fixed the price except when I finally got the pos it was sold at 24k. I contacted them again they claimed the price was correct. I have a Screencast of the exact camper with the lot number and price on it bit they wouldn't except it due to the link being not usable bc the camper was already sold . Called headquarters and they said someone from upper management would reach out ot me but three weeks later no phone call. Just keep getting the run around from store management. Also they charged $900 for a delivery fee wich includes a cleaning inside and out . Only proble is when they cleaned it they left the bathroom vent open and the camper now has water damage in the bathroom. The will not fix the damages. DO NOT BUY FROM THESE PEOPLE !!! They are scam artists. After talking with others who have purchased from them I've been told to stay far away from them. I hope this helps anyone who is thinking of buying from these people. Do yourself a favor and buy from somewhere else read more

Camping World - Berkley - Camper with list price and link - RV Dealers Near Me - Berkley, Massachusetts

I purchased a camper here August 6th. Place is a disaster! Good luck getting a hold of anyone ever if you need anything. This dealer charged a prep fee of $1500, do not accept it. I was assured they do a thorough inspection and clean the RV Before pick up. Neither of these things happened! I went for my walk through, no plates on my vehicle! Water heater non operational, tilt bed broke as I showed it to my son! 2 year old propane tanks installed on brand new camper! They didn't even wash the outside! My plates were ready at the rmv (I confirmed with them online and by phone) but was lied to about them "being in queue" by the salesman. $400 DOC fee and they aren't bothered to get your plates and reg for walkthrough inspection! I just went to open my outdoor shower access only to find I don't have the key for it! Service isn't in today is a common thing you will hear. The repairs made to the defects are shotty at best, would you want a nut and bolt rubbing the bottom of your mattress? The water heater temp selection jumps all over the place when trying to select the temp you would like. Some of these things I can blame the manufacturer for, but not after paying $1500 for camping world to inspect! read more

This is not my first motorhome. I bought a new 2012 Thor 30FE on April 20, 2021. It has been at Camping World 154 days out of 304 days of ownership. When brought in for warranty repairs it can sit in one of their lots waiting for a technician to work on it for days if not weeks. While in their care other problems develop and they claim it is your neglect that caused it while in their care and they don't want to help with the problem or tell you it will cost you to fix it. I learned when warranty work is approved it may take days or weeks to get the parts or repair completed. Only to find when you come to pick it up the work was poorly handled or not at all but marked on the work order it was completed when it wasn't even touched. How does that work?? They promise you they are there to help you with your new purchased item then not follow through. I was told I could bring it in once a year for six years for a thorough cleaning for free. Then I reach out eleven months later to schedule a cleaning only to be told it will cost me because it wasn't put in writing. Be aware! This has been a difficult process to deal with them and all the lies they tell. Personally, I would not buy from them again. Rick T. read more

I seldom leave reviews regarding my purchases but thought this is noteworthy. I recently bought a used class A camper from Camping World in Berkley, MA and had a very good experience. My salespersons name was Barbara, she was straight forward, not a high pressure salesperson. I felt very comfortable with her abilities and knowledge. Once we agreed to buy the camper and signed our paperwork some repairs were needed. I was kept informed of the status of the repairs while they were happening and given constant updates. I had another issue once I brought the rv home and called Barbara to inform her, she immediately arranged for the service department to call me and bring the vehicle in to be looked at. I'd recommend this particular dealership highly. read more

BUYER BEWARE: I confirmed deal in writing with sales representative who got deal approved with Sales Manager. Sales Manager came back to me hours after said confirmation personally and said he won't do it anymore and switched the offer, added shenanigan fees and increased pricing. TEXT BOOK BAIT AND SWITCH. Clearly stated in writing price was all inclusive and no additional fees to exist. Please see my correspondence with the Better Business Bureau for further information. Will provide written and verbal correspondences to the BBB proving the same. Jean, Dan and Mary culprits of this illegal malpractice. Go anywhere else. You don't deserve to be treated like this and have your time wasted by likes of these folks. read more

Is there a ZERO star review? Avoid this business at all cost or it will cost you dearly !!! Bringing an RV for service? The customer service is a nightmare. The departments do not communicate and no one knows what the other one is doing. Ah and they also lie and misrepresent information. I brought my RV in for solar panel system installation and it took them 3 months from the day that I purchased the system to picking my RV up. Wrong parts were ordered, wrong information was given and I thought the nightmare would never end. The instructions on how thew system works??? "Google it" was their answer. And my story is not the only one. Please listen : stay away from Camping World. read more

When you talk to a Specialist confirm an appointment that you are driving two hours to see the rv and they sell it and don't call you until you are almost there. Poor customer service read more

My salesman, Brian Norris was very knowledgeable and answered my questions. I am in the process of purchasing next week so I cannot review the service side of things. read more

I am still waiting for an update on my RV roof repair. They don't return my calls, texts or emails. They have effectively stolen my RV. It has been over a month, no updates. read more

FYI people. Me and my wife purchased a high end fifth wheel camper at this location. Sales guy was great, finance guy was great, but as soon as you sign the papers everything stopped. Orientation of the new unit was terrible, the employee knew nothing of the unit, they could not deliver that orientation on time either. I bought the unit at this location so they would service it, honer the extended warranty that i purchased etc. I called for service and was told they are no longer taking service appointments, So i bought the camper there and now no service. When they performed service work under warranty they returned my unit with no power cord. I have complained to the corporate office, i got an email, but no resolution. I received a call from someone that i called back from this location and "Jerry" whoever that is does not seem to be bothered to call me back. Two calls and nothing returned. Bottom line, do not ever buy a camper here your experience will be much less than pleasent. read more

We are in the market for an RV or camper. Checked out camping world. You HAVE to give all your info to even talk to anyone. The sales person asked our budget and when we said $20,000 he told us to go try someplace else, pointed out back and said go look around if you want and went inside. When we tried to drive back to look another person yelled at us saying the owner says no one is allowed to drive back there so we had to walk, it was a long walk and cold. Obviously we aren't buying there, you shouldn't even try shopping at this place. read more

We are newbies to camping, but knew that we needed to upgrade from our older hybrid to a newer camper. We researched the stock available at Camping World of Berkley as well as another local camper dealership. The difference was astounding! We made a list of our must-haves and headed to Berkley with our grandkids (9&11). Our salesperson, Steve Outlaw, was a wonderful man who did not pressure us in any way. He was straightforward and incredibly attentive when we indicated our needs and price point. He was amazing with the kids and gave them an extra long ride on his golf cart (along with us)! He helped us work the numbers so we could purchase the camper of our dreams! We would highly recommend this Camping World location and especially Steve Outlaw! read more

My wife and I went in the other day during the RV show at the Berkley store. Met up with JP and he walked us around and showed us what camper would best suite our families needs. Great experience and great staff. We got a great deal!! read more

Robert Cuseo , was a wonderful place to buy a camper Love dealing with him .. gave us such a deal ..thank you read more

Excellent choices on lot. Dealt with Robert Cuseo, called the day before and visited the next day. I knew what I wanted so it was easy. Bob was easygoing and very friendly. Looking forward to this relationship with Camping World. read more