Camping World - Hamburg

2.1 (55 reviews)

RV Dealers, RV Repair, Outdoor Gear

Open • 11:00 am - 5:00 pm

Updated 2 months ago

Add Review

Call

Directions

Website

Camping World - Hamburg Photos

Camping World - Hamburg - RV Dealers Near Me - Hamburg, Pennsylvania

+36

You might also consider

Recommended Reviews - Camping World - Hamburg

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.

Start your review...

Browse more easily on the app

Reviews With Photos

I can't say enough good things about Camping World, Hamburg PA. (I felt a long thorough review was needed due to our excellent experience). I called on a Wednesday and they were able to get me an apt with a salesman the very next day. That morning I showed up with my toddler and met our salesman Tony. He was SO patient with us and took the time to show us several campers I had in mind that I had located on their website. He was very knowledgeable and didn't mind taking us back and forth between two campers when I had trouble deciding. He also helped entertain my toddler while I met with financing and such. I put down a deposit on one camper so I could return in a few days with my husband to confirm. In the meantime, Brogan got started on the financing process which was super easy! When we returned a few days later, once again, Tony took the time to show us the same campers I had previously viewed, as well as several more larger ones (my husband's idea). We really liked two campers, the one I previously chose and another larger one. Brogan and Tony both worked on giving me two different financing offers/options so I could choose which worked best for our family. We ended up going with the larger one (Coleman Lantern LT 214BH) and scheduled pickup two weeks later. During that time, Brogan reached out with additional financing information which was super helpful. When we arrived the day of pickup, the whole process was so smooth! We arrived and they took us back within 10 min to do the walkthrough of the camper. The coordinator, I believe her name was Kim but not 100% sure(sorry), explained the process of everything that would happen that day so we knew what to expect. During the walkthrough, we got to see how everything worked and they showed us how to set up and operate all the external and internal features. I believe Nick was the person who helped with the walkthrough(sorry if I have the wrong name). He was very knowledgeable and answered all of our questions. Following the walkthrough, I met with financing. Marcus was so nice and the whole process to finalize the financing was fast! He also answered a bunch of my questions and had a lot of patience with me. When financing was being completed, they hooked the camper up to our truck and had it outside ready for us while Tony took us around the shop to collect additional gear and items we needed for the camper. The lead tech showed my husband how to operate the hitch and answered all his questions. (I believe his name was Tim but not sure, apologies if that is incorrect.) This is our first purchase at Camping World and our first purchase of an RV. We are so thrilled with everyone at the Hamburg location and I REALLY appreciate the kindness and knowledge of every employee we met. Tony even reached out afterwards to see how our trip home with the camper was. He's awesome. Thank you all!

"Things that were promised to be repaired..that they didn't do..

Jon D.

DO NOT BUY FROM GANDER! We purchased a class A motor home from these people in March. On the way home the cradle the propane tank sits in broke and the tank almost fell out on the drive home! (After it was supposed to be fully inspected. We also noticed really shoddy workmanship the next morning (see photos) and evidence that they did not detail anything more than spray tire shine on the tires! Months later, we realize we never got a registration card for the motor home... Gander never submitted the paperwork because - THERE WAS NO TITLE TO THE MOTORHOME! Somethings they didn't disclose to us upon agreement of the sale. Here we are - stuck with an RV WE DONT OWN - and we've been paying for it since April! They are fraudulent and shady business people! Managers intimidate you and will NOT help you in any way! They shrug and don't accept responsibility and tell you "we did our part" We will DEFINITELY NOT be giving them any future business and will not ever refer anyone to them. UPDATE: we reached out to the email in the below comment from gander - a rep called me and was VERY RUDE AND KEPT TALKING OVER ME - he kept asking "what do you want me to do about it?" Mind you THEY CALLED ME! Steer clear of this company not just this location! Their customer service is god awful - and I wish I could leave negative stars!

The Gentlemen's Opinion: We rate locations on a mans needs. 1. Usability 2. Fun Factor 3. Bathrooms 1. Usability- Nice Store, 4/5. If you're a "glamper" (glamorous camper) this is the place to fulfill anything you or your smoking hot wife could think of. The RV showcase is fresh, but seems to have koolaid down the sinks and shower stalls of the RVs. Definitely a tough sell trying to convince my wife to stop talking about mowing the grass by showing her a RV once owned by Jefferey Dahmer. 2. Fun Factor- 4/5. For the men. RVs are walk through, easily used to escape the kids. Can use bathrooms in RVs as simple, but effective hiding places from an angry spouse. Enough space to give about a 2-3 hour escapade, but not large enough to use as an entire day trip, like Cabelas. Bluetooth in the RVs is usable with speakers on inside and outside of RVs, fun to play songs. 3. Bathrooms, 1/5. One stall. Ridiculous. Everyone has to take a crap here. They'd rather hit the bathroom than their RV. Don't have to pump the crap out if they don't need to. Considered browning a showcase RV after standing in a line of 3 men at the bathroom. These types of customers left some Willy's in the toilets as well, need more ventilation in The Room. TP is RV style (1 ply).

See all

Randy N.

5 years ago

I bought my TT in March and had alot of issue with it. the Service is lacking along with the customer service is also lacking. i picked up TT today from getting all the Warranty work done and getting it winterize . When the new Service adviser and looked to see if it was fix and still found issue with ,they fixed it right away but i was there an extra half hour. The new Service adviser is trying her best to fix the problems that happen before her. Randy Noll read more

Business owner information

Customer Care

Hello Randy! Thank you for taking the time to write a review with…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Jon S.

4 years ago

STAY AWAY. This place is terrible. We looked at a trailer, decided to get it, did the financing and got approved. Then they sold the trailer out from under us the next day. read more

Business owner information

Customer Care

Hi Jon, we are very sorry to hear about this experience. When you…

Helpful 1

Thanks 0

Love this 0

Oh no 0

Laila M.

3 years ago

Stephen Hozella was very helpful

Helpful 0

Thanks 0

Love this 0

Oh no 0

Roger V.

4 years ago

I wanted to add an update to my existing Camping World Review. I had to take the camper back to Gander/Camping World in Hamburg, PA on 10/1/22 because the door came off the tracks again (after they said they had repaired it), and put a hold in the wall. On 10/3/22 I received an update that the door was repaired and they were waiting on a wall panel. It is now 11/20/22 and still no camper. I reached out on 11/14/22 and asked for an update but I have yet to hear back. read more

Business owner information

Customer Care

We appreciate your review and very sorry to hear about your…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Lynn B.

5 years ago

LESS THAN ONE STAR!!! Buyer beware!! after showing an interest in a motorhome thru messenger on their website and inquiring the best price available the automated pricing went from 138,000 to 137,609 which was a move in the right direction. after some text messaging with a sales rep to make arrangements to see the RV in person I later went back on their website to show my husband the pictures and the price was increased to 141,000 (that was an increase of 3,000). Very deceptive business practices!!! Would not EVER do business with Gander RV read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Tom R.

5 years ago

Campers are extremely overpriced. Went to look at campers pre-approved for $35,000 and were only able to look a pre-owned or new ones that were way undersized for our family of 5. We went back during their "sale" event and looked at some of the same campers we looked at the week previous. The prices were jacked up from $35,000 to $47,000 and on sale for $41,000, as an example. Totally dishonest company. read more

Business owner information

Customer Care

Hello Tom, First thank you for taking the time to write a review with…

Helpful 1

Thanks 0

Love this 0

Oh no 0

Maria A.

5 years ago

BUYER BEWARE!!!!!!!!My husband and I recently purchased a "brand new " travel trailer at the time of the sale we realized that window trim I'm bedroom was cracked and they said they would replace it, locked for compartments did not work, they said they will replace, TV had a red line going down the front of it, they said that's a warranty issues they will get it replaced, the stove was missing a grill for top of it, this list goes on...... it has been a month and 1/2 and nothing has been replaced for us!!! I have called more times than I can remember and talked to at least 6 different "managers" absolutely nothing has been done!!! No one ever calls back with an update. They always have the same excuse, that they are very busy and will get back to us! They have the WORST custom service that I have ever dealt with in my life!!!! we paid over $50,000 for a brand new RV that they promised all issues would be fixed and we are still waiting on results. Think twice before you buy from them. They do not take care of their customers after the sale is complete!!!! We have a new RV that we can not use the stove because grill is missing and when it rains the mattress in the bedroom gets wet from the cracked window trim. Guess that will be another warrant issue now to replace the mattress!!!!!! Wish we never bought off them!!!!! read more

Helpful 2

Thanks 0

Love this 0

Oh no 0

Nick H.

4 years ago

Out traveling and stopped for propane since we were low, and was told can't fill it since service wasn't open! Was told to try Lowe's or Wawa, but we are in a motor home ‍. You'd think a store like that would have someone on hand when open to fill someone's propane since it is a camping world and people do travel. read more

Helpful 0

Thanks 0

Love this 0

Oh no 0

Julie M.

5 years ago

I was treated very rudely and with great disrespect by 2 employees. Unfortunately due to various medical conditions I am unable to wear a mask. According to the mandate by Gov Wolfe if a person has a condition that prevents them from wearing a mask they don't have too but unfortunately the employees here don't care about that or about following ADA guidelines. I will be filing a title 3 ADA formal complaint. To end on a good note I did go over to Chesaco RV in the Redners plaza and they were great!! So understanding, took their time and showed us so many campers. Can't wait to visit them again. read more

Business owner information

Customer Care

Julie, first of all, thank you for taking the time to write us a…

Helpful 3

Thanks 0

Love this 0

Oh no 0

Michael K.

3 years ago

Overall negative experience at Gander/Camping World in Hamburg, PA. I agreed to leave my trailer after first being told work would be done in two hours while I waited. Got a call the night before the appointment asking if I could leave the trailer since "there isn't enough staff to do it tomorrow." I agreed. Arrived to drop it off and the replacement service writer couldn't find my order. I went over my needs again, making it clear I needed dewinterization, electrical check out, help knowing how to hook up 12V system, replace bearings, and check brakes. After six days I had no call. Made a check-in call and was told work had not been started. Agreed to pick up two days later. Got the impression the system was overwhelmed, and that my inexpensive, low-priced repairs were not very important to them. Arrived to pick it up at the appointed time. Was told winterization wasn't done because "there was confusion." In the original order I had said I would de-winterize it myself, when the service writer pointed out I could save some money by doing so. But I made it clear when I dropped off the trailer I wanted it done. I had a trip planned the next weekend, so couldn't leave it even longer. I went out to hook up the trailer and found the 12V cables weren't connected. Went back to service to ask how they could have checked the entire electrical system without hooking up the 12V system. Service writer agreed to send someone out to show me correct connections for cables. A disinterested -seeming person came out, briefly hooked up cables, but we had no fasteners so he undid the cables. I got home, hooked up the cables as shown. Within 60 seconds cables are melting, wiring insulation catches fire, and connectors are melting onto the battery terminals. Found a stick to knock what remained of cables away from the battery. Positive terminal on battery melted. Now I have scheduled with a different RV center for de-winterization, and to diagnose electrical problem, and hopefully make repairs. I wish I had read Yelp reviews before using Gander/Camping World in Hamburg. Uniformly negative reviews. The service writer who helped me initially was okay. Wanted to be helpful, but I had the impression that the system is overwhelmed, and/or not very interested in relatively low-cost service like mine. Either they need more staff, or a better management system. Everyone is very polite, but that didn't make up for the added burdens I now have. read more

Business owner information

Customer Care

Michael, we are truly sorry to hear about this and all the issues…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Janet P.

5 years ago

Love it !! I asked a employee named Joanna for assistance and she helped me find exactly what I was looking for. Found a perfect rv for me and my family!! read more

Business owner information

Customer Care

Thank you so much Janet! We're here to help.

Helpful 0

Thanks 0

Love this 1

Oh no 0

Lauren L.

6 years ago

Do not let their "new name" and renovation fool you. This is the same terrible dealership as Boat N RV. Same people and same tactics and same service dept. Also, when you get a call that they desperately need campers and will give you "top dollar"... RUN.. it's just a way to get you in the door. There is a reason they won't even give a range over the phone. I really did have high hopes for this new place. read more

Business owner information

Customer Care

Thank you for your feedback Lauren-- I must apologize you had this…

Helpful 3

Thanks 1

Love this 0

Oh no 1

Sarah G.

5 years ago

The sales people are knowledgeable and super friendly! Always willing to go the extra mile for their customers. Great location and happy to have a place to buy all of my camping equipment with (RV's included!) read more

Business owner information

Customer Care

Thank you so much Sarah! Happy camping!

Helpful 0

Thanks 0

Love this 1

Oh no 0

Joseph P.

3 years ago

sales was ok. service is the worse I have ever experienced in my 62 years of living. the first time it was in for warranty service most of the items were not fixed or not fixed correctly. And one that was repaired was never tested to see if the repair worked. The first time I used the rv after winter storage and found that most of the work that was either not completed or the repair was faulty as the problems returned. When I called back with 30 days left in the 1 year warranty, I was left hanging with no return phone call and everytime I called I was told that service manager was unavailable and never returned any messages. I finally called the corporate hotline and then I received a return call but by then there was 3 days left before warranty expired and now they are trying to get me to pay for the repair. Once corporate hotline persuaded this location to call me back, I have not been able to get back in touch with them again. every call gets sent to voicemail that never gets answered. I am now going on 45 days from our first call until today and we still don't have our rv back. We keep it in a seasonal site so that we can use it weekly but have been able to use this service as they are still working on it. We are also losing money as we have to pay to keep the site and are unable to use it. I hope somebody from campingworld calls or pm me to get this taken of. read more

Business owner information

Customer Care

Hi Joseph, this is not the experience we want for our customers. We…

Helpful 0

Thanks 0

Love this 0

Oh no 0

Back

Page 2 of 2

More info about Camping World - Hamburg

20 Industrial Dr
Hamburg, PA 19526
Directions
(833) 739-1030
Call Now
Visit Website
https://rv.campingworld.com

Payment methods

Does Camping World - Hamburg take credit cards?

Yes, Camping World - Hamburg takes credit cards.

Outdoor Amenities

Does Camping World - Hamburg have parking?

Yes, Camping World - Hamburg has parking options.

Other Amenities

Does Camping World - Hamburg have free WiFi?

Yes, Camping World - Hamburg has free WiFi.

From the Business

Specialties

Browse new and used travel trailers, fifth wheels, toy haulers, and motorhomes at Camping World off I-78 in Berks County in Hamburg, PA, serving the Reading metro and Southeast Pennsylvania. Amenities at this location include propane refills, RV Spa detailing, collision and renovation center, and dump station. From warranty claims and recall repairs to appliance replacements and seasonal upkeep, our service team handles it all. Stop in for RV financing, trade-in appraisals, and a large selection of parts, accessories, and camping gear. We are proud to be the premier RV dealer serving the greater Hamburg area!

More Info

Hours

Camping World - Hamburg Reviews in Other Languages

Portuguese
1 Review