DO NOT BUY from GANDER RV in Hamburg, PA! We purchased our first camper, a Pioneer bh270 on February 28th 2022. We took delivery with the knowledge that a piece of skirt metal was missing during transport, but was assured the piece was ordered and would be a quick fix. They did not tell me that all sheet metal was back ordered since December 2021. Buyer beware! After the long purchase process, excited to bring our new camper home. Two miles down the road the aluminum siding of the camper starts to billow out in the wind. I turned around and drove right back to Gander. They were helpful in that moment, assuring me it would look at it first thing in the morning and get back to me, and that is where the nightmare started. No phone call the next day, so I call, and am assured McKayla will call me back. Didn't happen, I call again the next day, same outcome. The third day I finally get to speak to McKayla who assured me that they are completing the warranty submission and would get back to me when it was completed. Over and over I reach out for updates with no response, took over a week for them to complete the warranty submission for the damaged pieces. Reached out to Gander multiple times, finally got a call back after I left a message for the general manager, but it wasn't even him who called. I ended up reaching out to the Pioneer parts department to work on expediting my repair parts on my own as Gander was useless in this. Took over 3 weeks to get all the parts shipped from Pioneer, and another 2 weeks until it arrived. Was assured by Gander it would be in for repairs on Wednesday April 20th, 2022. Guess what, didn't happen, I call again on Thursday the 21st, "it will be in a bay today" per McKayla. I stopped by the dealership (an hour from my house) on Friday to find my camper in the same spot outside with no repairs done, and worse yet, new damage from sitting in their lot! I called to speak to a service manager right then and there as I had to be at work, no phone call back. I reach out to Camper World corporate, and leave a message for a callback. Saturday I call Gander again, talk with Trish who seems more knowledgeable then McKayla. She assured me that the camper will be in a bay that morning and she will assess the new damage and get back to me. I get out of work early and decide to go to the dealership. I find my camper, outside, but at least moved outside an open service bay. I speak with Trish who assures me that the parts that were damaged where included with the new parts for the wind damage, and work will begin on my camper on Monday morning. She states she will call me Tuesday with an update. Monday April 25th is here, and Camping World corporate case manager Lindsey calls me back, hears my story and promises to reach out to Gander to check on my camper status. A callback assures me it is in the service bay. Tuesday I don't hear anything from Trish, so I call Gander again, no callbacks, won't answer her phone, is always "in the bay somewhere" and she will call you back. The same Wednesday and Thursday. I speak with Lindsey who reports that the computer shows my camper "has been in for service for 15 hours" rather snappily on the phone. Friday comes, and I am again on my way to work, swinging by the dealership after hours, find my camper is indeed in a service bay after looking in the garage door windows, with NOTHING being done to it!!! All the damaged metal still in place, the light that was broken in their lot still damaged, NOTHING!!! This is the worst customer service I've ever had, DO NOT BUY or SERVICE here!! read more

My experience with this company was extremely disappointing and frustrating. After seeing their online advertisement claiming to offer the highest cash price for used RVs, I filled out their form with high hopes. They promptly provided me with a cash offer, and we scheduled an appointment to sell our camper just two days later. This left us with only one day to clear out all of our belongings from the camper. On the day of the appointment, my partner and I had to leave work early and travel over an hour to reach the Camping World location. Upon inspection, multiple staff members came out and eventually found a few issues: 1. They claimed that the roof needed to be resealed, despite the fact that the camper was less than three years old and had been regularly maintained. According to them, there were some cracks in the seal. 2. Additionally, they pointed out a quarter-sized ding in one of the closet doors. 3. Lastly, they mentioned that the camper needed to be vacuumed. This is where things took an unexpected turn: they made a big deal about finding play money inside a cabinet and dirt in the vents. Yes, dirt in the vents. I understand the importance of thorough inspections, but the issues they raised seemed excessive and disproportionate to the condition of the camper. It left me feeling frustrated and undervalued as a customer. I expected a smoother and more transparent process, especially after their claims of offering the highest price guaranteed. Overall, this experience was far from satisfactory. I hope that the company can improve their communication and evaluation methods to provide a more fair and reasonable experience for customers in the future. read more

Drove a bit to get to Gander RV and spent 17min on site with 2 reps outside to give me a price on trading in our 2014 Cougar. The yard was packed with all different types of RVs just as a note. The two reps noted where BOAT n RV hit my rear top of trailer 2 months after we bought it and creased the top of the unit maybe 1inch or so. They claimed that the fiberglass was delaminating from the plywood. This is a TOTAL fabrication on their part since the brand new COLEMAN next to mine moved the same way and the fiberglass was not glued as they claimed. I showed them the COLEMAN and they said they didn't want it. Unbeknownst to them, we were going to see the tradei-n cost and buy a new 5th wheel for my new Dodge Ram coming in 2 weeks. A trick to see how honest the company is. So they said no they fid not want it. So I tell all my firefighter, ems and police friends I camp with, STAY AWAY FROM GANDER!! 17min to tell us no and never offered a price at all. Piss poor customer appreciation or service. STAY CLEAR OF THIS DEALER! read more

As a former employee I would never recommend this store to anyone I care about. They never paid out on half of my sales and was harassed and felt discriminated against. Car was vandalized twice while working, no cameras around that building apparently. Petty management that are unfit for their position. Only care about the sale and will call you everyday if you give them your information even if you asked not to be called. It's a shame that they treat both employees and customers this way. Do yourself a favor and shop elsewhere. read more

I stopped in at Camping World today for some supplies for my current camper (the last owner was a sweet lady much shorter then me, lol), and I was immediately greeted by the receptionists before they directed me to the retail portion of the dealership, where I was able to find a perfect fix for my current shower head setup. I would highly recommend stopping here for all your camper needs! read more

Spoke to Braden Jones while trying to decide on what to look for in a camper he was very knowledgeable and forthcoming with information. I will be looking forward to contacting him in the future with more questions that I may have while starting the process of trying to find the camper that best fits my family's needs read more

Great customer service and would highly recommend!! David Kepley was our sales person and made our first experience very enjoyable. He was personable and knowledgeable and went above and beyond to take care of us. If you are ever in the market for an RV ask for David you won't be disappointed!!!! read more

Shopping online became very tedious and time consuming. I'm glad I decided to take a trip to Camping World. Not only were they very knowable, their RV Specialist, Braden Jones, helped me find exactly what I was looking for within my price range! This place will meet your camping needs. read more

Stephen Hozella was the best Sales Rep my fiancé and I met and had the experience to work with. He was extremely knowledgeable, answered all of our questions with honesty. Although we didn't find the perfect RV yet I will definitely return to work with him. read more

Started searching for an RV online and saw an ad on Facebook from a Steve Hozella from Camping World. We reached out out and he was SUPER NICE AND GREAT COMMUNICATION!! We were able to buy an RV from our living room couch! Steve was super helpful! 10/10 read more

Stephen was the greatest sales person. He made me believe I could purchase the camper of my dreams although I had doubts. With his patience and care I was able to leave with the nicest camper. Thank you Stephen for your good work! read more

My husband and I were window shopping on a new travel trailer. Mr. Hozella was a wealth of knowledge and easy to talk to. He will definitely be our go to person when we purchase later in the year. Recommend to all! read more

Amazing customer service !! And very beautiful RV's . I approached a very kind lady Joanna who helped me with my needs for a RV I was looking for . Definitely will come back again read more

David Kepley was the best sales person I have ever dealt with. He made it a great experience for my family and was very open and honest through the whole process. Ask for David! read more

Stephen Hozella was SUCH a great help in answering all questions and providing me with all information I needed to find the perfect RV for me!! 10/10 absolutely recommend! read more

If you are going to this establishment to purchase or trade a camper, I'd definitely recommend Steve. He's super friendly and very easy to work with. You won't regret it! read more

Very great customer service ! I was helped by a employee by the name of Ms Joanna , very sweet and well spoken woman. Amazing RV styles and amazing prices as well read more

Steve H was extremely helpful in finding me the perfect rv that was affordable. Would recommend Camping World of Hamburg to anyone who is interested in camping. read more

I normally dont write reviews, but i was SUPER impressed with the professionalism of Steve Hozella when I was at Camping world in Hamburg PA! SOOOOO MANY RVS! read more