What a disappointment. Steer clear of this place. I went looking for a Class A MH. Salesman couldnt have been less interested in selling us one. Waste of time. will look elsewhere read more

Terrible customer service! Went to buy accessories for our RV. Asked several questions and everyone had to ask everyone else. Went to the service counter to ask a question, I was only customer at the counter and 1 guy on the phone and 2 guys talking behind the counter. I asked if I could get some help and was curtly told to wait a minute or a minute and a half!! They were unable to help me with tire sizing on my rig, so I googled the specs myself and THEN they could look up more detail on their phone just like I did. Won't be back. My husband even said it was the most surreal experience ever! read more

Bought a brand new pioneer fifthwheel July 17 2018 used it for 6 weeks had big bubbles in slide out roofs took it in to be fixed and have second ac installed which it was pre wired for. They put wrong ac unit in and could not open bathroom door because of it hanging to low also placed thermostat directly under a supply vent. Bubbles in roof still there after 3 attempts to fix scratched up my front cap installing a new decal . Stripped all 4 screws holding access panel for water heater Tiered of hearing excuse after excuse , they did not even use correct silicon for slide out roofs now have to take it else where to get rubber on both slideout roofs completely replaced because it's been butchered so bad. Have owned camper since last July was in for repairs sep 31- January 18 and is still screwed up read more

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Terrible customer service. The old man working there at 2:45 on 1/26/19 needs to find a new job, preferably something away from other people entirely. Don't waste your time at this place. read more

Fantastic place to buy your rv. Everyone is super and and they have tons in stock , left with a pop up and had a terrific experience!

Horrible customer service. Took a month to get an appointment, sat there a month with one out of ten items done after I was told they were all done, now I'm waiting on warranty work for another month? So far the worst part of owning a new RV is getting service done at camping world. read more

Buyer beware: do not buy from Camping World of Hanover. The customer service is the worst. They are great until the deal is done and after that they will never call you back. The warranty is a waste of money. They tell you everything is user error and is not covered. The warranty was an absolute waste of money. Don't do it!! read more

Walk into this place and immediately feel like an inconvenience. No, just no. My gut hurt so bad going in there; bad feelings all over that place. I would never purchase from here. Nothing felt right while we were there, no one seemed genuine. This sales guy, tried every trick in the book from guilt, to who wants that anyway to they're cheap enough, you can even find them at walmart. Oh, and apparently looking at the outside of campers is illegal on Sundays. (not true). According to an employee who was going in with a walmart bag full of stuff on a Sunday, while they were closed. She was so rude. The next day Being bombarded with 3+ people before we even fully walked into the store! 100% felt like a sales set up. Cocky attitude by salesman thinking it was a done deal. I expected way more from a place like this. We were warned by multiple people - "dont go there", "anywhere else", "youre asking for problems and a hard time", "dont trust Camping World". We decided to make our own decision. Yup, I would 100% agree. I dont trust camping world with being part of such a big and expensive financial decision. ut uh, no sir. In the end, its up to you. Maybe you will get lucky. If luck is something you have - you'll definitely need it. read more

To say we are dissatisfied with the service department at the Hanover, Pa camping world would be an understatement. After taking our brand new camper out for the 2nd time the refrigerator stopped working. We dropped it off at camping world Hanover for repair on June 7th. In addition to fixing the refrigerator they were to submit a claim to fix the counter which was damaged by the camper slide hitting it when closed(design flaw). 3 weeks later the fridge was not fixed and when we picked it up so that we could use our camper, we opened it up at the campground to find a cabinet door broken and the kitchen faucet in the sink. It is now 5 weeks later, multiple calls later and they cannot get us in to fix the refrigerator for another 2 weeks! In addition they had no record of the them breaking our cabinet, despite having left a message with our service rep as soon as we discovered the damage on June 28th and then another 2 phone calls leaving messages with people that assured us they would make a note of the cabinet damage. This is beyond unacceptable. We have been very patient and gracious with everyone. We understand that they are very busy, but to take 7 weeks to fix a part they say will only take 20 min to fix, plus no accountability for the broken cabinet is beyond horrible customer service. We completely understand that accidents happen but the fact that no claim was submitted to fix the door they broke or documentation of the damage was made is very concerning. We went out on a limb purchasing our camper from them despite their horrible reputation, we regret that decision and suggest you shop elsewhere. read more

Recent went to Hanover Camping World and had a great experience. 2 weeks went by and made an offer on a used 2015 28' trailer ($14k). Got plenty of form letters but did not hear from them. Typical used car lot . All show but terrible follow-up. If you have a bad experience with the sale process, how can you trust them with anything else. read more

Can I give negative stars?? Partial copy/summary of email sent to Camping World customer service and CEO. Skeptical about all of the negative reviews--I was always skeptical about all of the negative comments I have read online about Camping World. Now that I have had my first AND LAST experience with Camping World I can totally understand why there are so many complaints Customer service seems to be an unknown commodity. Purchased a Dometic Coolfreeze cooler and when it did not work Dometic told us to take it to the Hanover Camping World--their closest authorized dealer. Dometic said it did not matter where we purchased that their authorized dealer would take care of it. However Camping World of Hanover told us since we had not purchased the cooler from them they could not help us. That seems to be a common theme. The new but not working cooler was returned with several scuff marks that were not in it when we gave it to them 3 weeks prior. Dometic is picking up the cooler and will return a new one to us. Not sure why the store could not have done the same thing. I need equipment for our new RV but this store will not get my business. read more

Camping world sucks be careful when buying warrantees from them they will lie to you. We had a 3 year warranty on are camper and they said it was bumper to bumper for the whole 3 years but they lied. Because of that we bought to extra years then on are second year we went there to get some stuff fixed and they told us NO! Never ever go here! They will lie to you to steal your money to be honest i give this zero stars! Don't ever go here unless you want your money to be stolen!!!!!!! They are a terrible Company please don't go here I don't want anyone going through the same thing I did!!! read more

We purchased a one year old Class A with low mileage. Salesperson, Kelly, was very nice to deal with. Shortly after purchase, the motor home developed a leak. They were relentless in their search for the leak. They replaced the seals, caulked everything, and replaced a piece of interior trim. All at no cost to us. They were so nice throughout the experience. Malcolm, service department, stayed in touch throughout this and showed concern for us. Your service department is extremely important when you own a motor home. I know, have owned many motor homes, every size and and style, over the past forty years. Would highly recommend CampingWorld, Hanover, PA. read more

In 2019 My Husband and I bought a new Forest River Popup had issues took it back for follow up appt after our first use of three days they had it 8 weeks till we got it back it was to late use it again .Then Last year Covid hit , We did not get to go away to use it we noticed two little pin holes in the canvas so I . called My Husband and I took it over Nov 28th to have the holes repaired ,dewinterized ,and inspected they did not get to it until April they called to tell me it was done I told them I did not know when I could get it because Covid had hit my family hard 5 of 6 of us had gotten sick .My Husband was hospitalized ,Our Daughter and Myself ., I was home two days when my Husband passed away ,Our Daughter just came home a few weeks ago after spending 8 weeks in ICU and extended stay in Special Care Unit and then onto Three weeks in Rehab she had not even known she lost her Dad. A few weeks after the services our Son took me over to pick it up when we popped it open there was mold and mildrew on the end they had done work on and glue ran from top to bottom on the screen and canvas on the side window so I called them someone came and picked it up only because I can not pull it and our Son was working. I was told i would hear from them after no call I called I was told it was due to neglect on our part this is not true at no time did our camper ever leak They told me that they cleaned the glue off we picked it up to find no one ever touched it the glue is still there.After getting home I looked at the paper work it stated I told them it leaked worse than before at no time did I say that when I called the service tech out on it he said I could have swollen you told me it leaked ... I have been writing down the days, dates and how many times I have reached out to no avail .I called The CEO'S office the man who called me back was rude and obnoxious so I hung up on him.. so it is a lie when u seen Marcus Lemonis AD IF YOUR NOT HAPPY IAM NOT HAPPY what BS...Took Insurance thru Good Sam National General they will not help me. I was just told the other day I can buy a new canvas I don't think so they need to take responsibility and make this right for when they opened this up there is no way our camper looked like that I would have gotten a call right away from them , Someone no doubt wet it and did not dry it before putting it down. This has been going on now since April I do not need this I have so much on my plate and they know this . Last time we picked it up they bent the Jack so they are very carless and don't care what kind of damage they cause., I am filling out my paper work for Better Business Bureau and Bureau of Consumer Protection , also gonna talk to the Media because I am not taking the wrap for this they caused the damage and they need to pay for it ,Yes it is under warranty but they won't honor it because of the damage but it came from their neglect not mine !!!! Also took out an Extended Warranty but I am told it won't cover it..SO BEWARE AND TAKE YOUR BUSINESS ELSEWHERE ALL THEY WANT IS THE SALES AND THEN THEY ARE DONE ..Read the other reviews !!! They don't even deserve one star.. read more

I picked up our Thor Freedom Elite today. The water system "failed" last winter and the winterization I had done must not have been enough. Anyway, the vehicle was just one year old. Nothing was covered by the manufacturer, Thor, who even refused to correspond with us. After having the vehicle in service for a month and a half and a nice price tag of $870 for our trouble. I went out to the vehicle, it was unlocked and used my spare key to start it. I figured the main key would have been placed in the glove box as we told them we were picking it up. When I arrived at our storage facility ... looking everywhere, no main key. I keep the vehicle plugged in, to keep it somewhat cool in this heat. I went out to the power cable and discovered that my 110 adapter plug was missing. I always leave that adapter connected when I have the vehicle serviced. So, after a 120 mile drive ... no key and a missing adapter plug. Stay away from anything manufactured by Thor and double check everything if you have your rig serviced in Hanover. Mistakes happen but this was too much in 100 degree heat. Oh, forgot. They had replaced the water heater ... pressurizing the system to insure no further leaks - good. When I got back I discovered that they had left on both the water pump and water heater - no water in the system. Stay far away. read more

Stay clear of this place. I bought a new 2017 coleman travel trailer and only used it four times. the slide kept binding up it came in put marks on the ceiling and messed the inside molding up like someone took a crowbar and pried it out. last time I had to bring slide out in three times to get it in and heard popping noise . I thought it was slide mechanism it had popped outside molding with quarter in screws from the tin. No marks on it that it caught on anything. bob from service said it was not covered like it my fault . If the slide worked properly this wouldn't have have happened and camping world didn't stand up for me..U could see it was binding. Stay clear of camping world, coleman/Dutchman they don't stand by there sales or warranties u pay for. read more

The salesman was very helpful but trying to get the finance group to have the courtesy to return phone calls is ridiculous

Had a plumbing repair done here, OMG, you can't use PVC plumbing as a structural member. Fixed it myself when I got home and it was not that difficult, and I can count to 10 on my thumbs. Professional RV repair center, I think not. read more

Attention RV buyers: BEWARE of Camping World of Hanover, PA. Our story: My wife and I identified that the RV we wanted to purchase was available at Camping World of Hanover, PA. After calling first to verify inventory, we made the 300-mile trek to this dealer to inspect and test drive the unit and make the purchase. Satisfied the unit was what we wanted, we negotiated terms, signed a purchase agreement and made a down payment. The deal included the trade-in of our RV, but the only other specific requirement we imposed was that we needed to register the vehicle in North Carolina, not in Pennsylvania. North Carolina is where we planned to keep the new RV. The dealer wanted a week to prep the unit, so we arranged a return visit to deliver our trade-in and pick up our new RV. Before we returned, the first sign of trouble arose when the salesman called to advise there would a problem with the out-of-state registration we required. He suggested instead, that we transfer the existing PA registration of our RV to the new unit, then perform the North Carolina registration when we moved the RV there. Because of the timing, this would require renewal of our existing registration (for $100) which otherwise we had not planned to do because we were selling. Well, it was a mistake to trust the salesman's solution because when we made the return trip to Hanover to deliver our trade and to pick up our purchase, we found that Camping World would not honor the purchase agreement they had signed. Instead, they presented a new agreement which would require us to pay an additional $2,000+. Apparently, they figured they had us over a barrel because they acted as if our original deal did not exist. They had our $10,000 down payment, we had delivered our trade and we even had loaded the new RV with our belongings. Well, they figured wrong! We unloaded the new unit, drove away and that Camping World will NEVER see us again! read more

Bought a $172,000.00 motor home. Traded a nice fifth wheel in for it. They sold it for a good profit. They made more money from me on extras. Hey it's business what can I say about that. Love the motor home all good. Well than came warranty, paint work, fixing things. Being a life member of good Sam and getting elite status from them for buying a product that I thought service would be better. Had it winterized. I normally do it myself will from now on. Anti freeze fluid everywhere. Floor. Bed. Bed how it get there. I dropped home off and month half later got it back. I made an appointment for work to be done in spring. Spring running late. Heavy snow expected over weekend and it's a drive to get there. Appointment on Monday so asked if I could drop off on Friday. Now remember home sat for over a month there earlier. They said no, can only drop off earliest Saturday. I'm not driving in snow storm and winds. When I made appointment service guy said it was going to cost $1000 to service. Well if that's true they lost a grand and rest of my business. read more

Can you give negative stars?Extremely dissatisfied with Hanover camping world. If we would have read the yelp reviews before we would have changed our minds in working with them. We bought a brand new camper at an RV show everything was great until it came Down to transferring the title back to my home state. Camping world of Hanover's finance department really screwed the pooch and left out vital details of how and who was responsible for the final transfer. When I asked for documentation of the breakdown of this they had none and I had no copies in my final bill of sales packet. They also did not have copies of any signatures I put on any papers. Their financing department are inadequate tools filled with pure misdirection. Nothing was ever explained and they no documentation. It was never made right and now I'm out 800+ extra dollars because they are incapable of maintaining their paperwork and have a poor quality system. The customer service on the phone was abysmal. I can only assume they enjoy their commission from taking advantage of firstTime buyers. 0 out of 10 would not work with again. read more

I had purchased a motor home from Camping World in 2014. I bought quite a bit from Reicharts Camping center before that. I would use camping world all the time for winterizing, repairs and whatever was needed for the motor home, until 2016, when they became to busy to do it for me in a timely manner. When I purchased the motor home, I also became an elite member of Good Sam and purchased the best warranty they have, because I was told that it would fix anything mechanical at no charge. I took the motor home to camping world to get my generator fixed because it would never start for me. Evidently its the carburetor thats needs replacing, which I found out the warranty does not cover. I have never used the generator. I would try to start it from time to time to see if it would start. I am thinking at this time I will not renew anything that has to do with Good Sam or Camping World. read more

Absolute worst customer service we have ever encountered. Camper sat there six weeks without even being worked on. You never get to talk to a live person if you call. You are simply transferred to voicemail and you never get a call back. I will never buy another camper from them and would caution anyone who is even thinking of giving them your business. read more

We are current RV owners and purchased our current travel trailed from Camping World in Ohio. We are in the market to upgrade to a 5th wheel so we stopped at this camping world while on a camping trip. We were not able to see any campers as they were all locked. The salesman wanted to know how much we wanted to spend, how much we were willing to pay per moth and more information what we wanted to give for "just looking". If they are not willing to take the time to show us campers then we are not going to purchase from this camping world. You sometime have to take the time to make a customer. read more

I just got my RV out of the service department for the second time and I am DISGUSTED by their lack of service! My rig sat at this location for two weeks and not a thing was done because "the tech went on vacation" and no one would return my phone calls. Left a message for the service manager, no response. Left a message for the general manager, no response. Once some one did call me back, it took one day to fix. I was never given my paperwork since I picked up after hours. I've left messages for that, no response. Part of my order was to fill up the propane tank. I even called the day I picked it up to remind them and was assured it would be done. I came home at 1am today and my rig was 40 degrees inside. Know why? The propane tank wasn't filled! I wont be found dead using their services again!! read more

This place is Awful first the service department puts a ladder on my camper and bent the top and over screwed up the panel around my bunk door now the outside is delaminating. The Camper is ruined and I did not learn my lesson every time I call for parts I get a recording. I leave messages never a returned call STAY AWAY AFTER THE SALE YOU ARE FORGOTTEN! read more

Just purchased a 2017 Roo from Roger, he was excellent and at a very fair price. While my wife and I took delivery, almost everyone that worked there stopped and talked with us. Rob in fiance was precise and knowledgeable but not pushy. Ron in service was very patient and helpful when we toured our new camper. Would recommend them highly. read more

We purchased our travel trailer at Hershey RV Show last year. Should NEVER have purchased from Camping World. Everything you read about service is true. I had to call Good Sam, who put me in touch with corporate just to get a return phone call when our fridge went up. We'd used the camper 3 times and it is still less than a year old. It's been sitting now for 3 days and when I called to check the status, I was told it had not even been looked at. This is the first camper purchased from Camping World and our last. We'll go to Beckley's. read more

I am truly disappointed with the customer service we received at Camping world on 6/1/18. My husband and I have a Alegero Bay motorhome and we take pride keeping it clean and new looking. We contacted Camping world to have yearly maintenance done. The service tech assured us they could handle the job; oil and filter change, transmission oil and filter, gas filter and the yearly PA inspection. The service advisor at this time said we could not leave our motorhome overnight due the RV's being vandalized and broken into. So we made plans to stay at Camping World while they serviced our motorhome. On the day of service, we arrived on time and planned on staying. Camping World said they would have our motorhome for several days and we'd have to leave it with them. We didn't have our car, as we were planning on staying and waiting. So we had to go back home, 10 miles away, to get our car. One week later, finally we received a call that our motorhome was done. At this time, the tech said they could only do the oil change and inspection. They couldn't do the rest of the work because they didn't have a lift. Why didn't they tell us BEFORE they took our motorhome? They had our motorhome for over a week and didn't do the work we needed. When Camping World was Reichart's the service was spectacular. Camping World does NOT compare. Our daughter warned us, as she had a very similar experience. No longer will we beg Camping World to take our Money. read more

I would not even give them a 1-Star!!! Do not purchase from Camping World, EVER!!!. We purchased a brand new camper and the sofa was ripped, instead of pointing it out to us, they attempted to color the sofa with a marker instead of letting us know and fixing it since it's under warranty. Also, they did not decal an entire side of our camper and said they received the wrong decals. It took 3 months for them to get the correct one's in, we set a 1 hour appointment to have the new decals put on and it took them 3 days vs. 1 hour and they called and said they still did not have the correct decals. They finally said they got the new decals in and needed the camper 1 hour, which we made an appointment, upon dropping off they asked us to keep the camper another 3 days and on the 3rd day, we had to call 4 times to get an update and our camper still had not been touched. The female who answered the phone promised to call me back in 15 minutes, after 5 hours I called her back and she told me she was busy, no apology and told me she would have someone call us back. The Service Manager then set a set time to pick the camper up after apologizing over and over and when we got there to pick up the camper, it still was not done and they made us wait 1.5 hours. There customer service is the worst I have ever experienced, they never keep their appointments, it's almost impossible to get any service from them or figure out who to contact to complain and get resolve. We will be looking for an alternative and pursuing this issue further as the service is part of what we paid for. read more

If I could give the rv sales department no stars, I would. Attempted to upgrade the camper we bought last year from another camping world. Was told that camping world would pay off that camper and not roll anything into the new loan. When we were signing paperwork, my wife noticed that the " will pay off camper"note was crossed out in red ink and "8000" was now written there. No one could explain who put it there or why. No one ever tried to explain or notify me of the change, they just tried to slip in an extra $3900 without telling us. Was told that my weight distributing hitch would be transferred from my old camper to the new one " no problem". They also tried to slip this into the sales price. All in all they tried to have us finance over $30000 for a camper that we agreed to a price of $24000. This place is the most shady dealership for anything that I have been to ever. They lost themselves a customer for life! read more