My husband and I purchased our 5th wheel from Camping World in Jacksonville, we had excellent service. Our sales guy was Stephen Buck, even thou we were his first sale he was right on topic, showing us around and knew which campers we would like to our specifications. When we returned to pick up our new 5th wheel, Chris Purdue was our walk thru inspection guy. he showed us inside and outside of the camper. We had a great experience at Camping World, Thank you so much! read more

My 5th wheel has been in for 3 months for warrenty work mostly not covered..Cust.service sucks at best..always has parts on order. minimual conversations..do not appear to know whats going on..already emailed corporate headquarters..no avail/help... Next email to Lemonis..then to news then to RV forums and magazines... read more

Called the service department on the ride down to Florida the service advisor Bama talked to us about the symptoms we were experiencing. He explained our options for repair and was able to fit us in the next day. Upon arrival he was friendly and helpful they were able to fix it and off we went the next day. I could not be happier with the level of service and friendliness of the people who worked here. read more

My fiancé and I bought a 2017 Montana here earlier this month and we had a less than desirable experience. Our original sales person was Henry and he is AMAZING though somehow we got switched to Darlene and we're we're not satisfied with it. On many different occasions we spent 7+ hours at the store doing paper work and waiting for our RV, there was A LOT of miscommunication between our two parties. Calling the store their customer service SUCKS. I'm trying to set up auto pay and can't find who our lender is on our paper work and called their store 8 times yesterday and got NO WHERE. I called the financial department and left Lisa a voice mail and got no call back, spoke to Mary Joe and got no call back and not even Darlene wanted to help me after we gave her our $60,000 sale. AWFUL AWFUL AWFUL AND DISGRACEFUL. I am very disappointed with this store and their team and would not recommend this store to anyone unless they are giving you a steal of a deal! Trust me, save your time. read more

I've had several great service experiences at this location, especially compared with other RV dealers in Jacksonville and other parts of the state. I've found their staff to be helpful and willing to spend time with me. I highly recommend them. read more

Purchased a North Trail from them, salesman was nice. We were trading in a 2004 Dutchman travel trailer, John s. Told us that it had a bad floor, and only gave 1200.00 for the trailer, but I was told that they made 3000.00 on the travel trailer and I feel like they ripped me off, The trailer was in great shape no stains nothing broke. So I don't feel like they can be trusted . So buyer beware, thing twice before you go! read more

I purchased a Class-B motor home from Camping World, Jacksonville, FL on or around 15 May 2015. We have used it only twice since the purchase. I realize it was "as is" when I purchased it. I have no complaints about the RV at all. After our last trip with it in mid August, the generator stopped working. I was in no real hurry to have it repaired because we were not planning on using it any time soon. I made an appointment to have it repaired for Tuesday the 6th of October, just prior to taking a weekend trip with it on the 10th. When I called on the status on the 7th it was still waiting in line to be seen. The same response was given on the 8th. When I called on the 9th, the service manager, Jose, told me they were a week behind and it wouldn't be worked on until the next week. I told him I was going to pick it up because I needed it that weekend. When I picked it up, he told me I wouldn't lose my place in the queue. I returned my RV to the repair shop on Tuesday the 13th and true to his word, my RV was next in line to be repaired. In fact, they took it as soon as I gave them the keys. I waited several days to check on the status of the generator repair. After not hearing from them in a week, I finally was able to receive some status on the 21st. They changed the spark plug and cleaned the air filter. After this, they were able to start the generator but it ran really rough. Then Jose told me the carburetor was probably the cause and either needed cleaned or replaced. They would have to drop the generator from the motor home to perform that work. The repair cost would be about $515. I gave verbal permission for the repairs. I called on the 23rd and 24th of October to check on the status and was connected to Jose's voicemail both times. On the 26th Jose finally called me back stating they still didn't know what the problem was. They had the generator removed and needed to run tests for a diagnostic of the problem. On the 28th I called for a status and they still had not determined what the problem was. On the 29th Jose told me that they replaced the spark plug and air filter. That fixed the problem and all they had to do was put everything together and run a final test with it installed. It would possibly be ready Friday afternoon or Saturday morning at the latest. I received no word from Jose on Friday so I assumed it would be ready on Saturday morning. I called and left 2 messages on Jose's voicemail between 10:00 and 11:30 AM. I told him that I was leaving on a week trip the following week and I needed the RV before then. He finally called me around 12:25 PM and told me the technician that was to work on it didn't come to work and it would be done Monday even if he had to do it himself. Yesterday, 2 November 2015 at 9:04 AM Jose called me and told me my motor home was done and ready to pick up. He informed me the cost was in excess of $740.00. I don't remember the exact cost. However, it was much more than the $515 quoted for the replacement or cleaning of the carburetor. They only replaced the sparkplug and air filter. I asked him why it was so much. He replied that I had to pay for the removal of the generator, the hours of troubleshooting, testing, and installation of the generator after they had replaced the sparkplug and cleaned the air filter. If they had put a new air filter and spark plug to begin with, the bill would be approximately $500 less and the vehicle would have been done close to 3 weeks ago, because the generator had not been removed yet per Jose's explanation on the 21st. He also told me it wouldn't start unless it was plugged in to external power because the battery was not good. If I have electrical hookup, I don't need the generator. That is the reason I took the motor home in for repairs in the first place, the generator wouldn't start. Fortunately, I am a local and really haven't been too inconvenienced by the entire process. However, it is very frustrating. What would have happened if I was on a trip from Washington State traveling through Jacksonville, Florida and needed my motor home repaired? From the initial time I took my RV to Camping World, on the 6th of October, until I picked it up today, it will be exactly 4 weeks by the day and 3 days shy of an entire month by date! I would have had to rent a car, motel room, and delay my trip a month. That is entirely UNACCEPTABLE!!! Especially since I own a Class-B motor home to eliminate those costs in vacationing! On top of that, I'm required to pay for the incompetence of the service department! That is like blaming a home owner if an airplane crashes into it and destroys the home. This entire maintenance situation is UNETHICAL, and boarders criminal. I am actively looking for another service center to have my motor home repaired, when needed. I doubt if I will even have my propane serviced at Camping World, Jacksonville, FL. DO NOT PATRONIZE CAMPING WORLD JAX.FL SERVICE DEP read more

VERY NEGATIVE EXPERIENCE! The additional CHARGES/FEES are a complete joke! They wanted $599 documents fee, $699 set up fee and $899 delivery fee, which is not professional at all since the RV is at the dealership and I am picking it up there. Gave me the old fashion sleazy run around in which time I found another dealer willing to do business with class and had the deal done in a few hours. Please do yourself a favor and do not waste your time with these folks unless you're looking to pay high and get poor service. read more

We are preparing to purchase a camper in the next year and we are trying to do as much research as we can to be sure we are satisfied with our purchase. We stopped in to see to see what CW had to offer in smaller 5th wheels. When we walked in the door, someone who was sweeping said hi. The receptionist was doing something with her phone. After waiting to be helped, I went to the receptionist and said excuse me. She said, Oh I didn't see you! She then called someone to the front, twice. Eventually a woman came up front. I told her we were going to be buying a camper in a year and we were just doing research to see what we might be wanting. This woman rolled her eyes, shook her head NO and said to go home and do research on the internet!!!!!! I told her that I've already done that and told her what we were wanting. She said, you won't find that. She said she could show us what they had but it wouldn't be there next year! I told her No and we left. We then drove across town. Met a very nice salesman at another dealership who didn't at all consider us a waste of his time. He will be looking out for what we want and will give us a call if something comes in that meets our criteria. We may buy earlier than a year if we find just what we want but one thing for sure, in the next year we WILL BUY a camper and it WILL NOT be from camping world. I'm glad i found out what they think of customers before I became one! read more

This is my second camper from camping world. My first camper was a 2013 Aspen Trail 3100 BH. The Aspen Trail camper that was sold to me was excessively big and heavy for my 2013 Silverado 1500 4x4. I originally went to Camping World to look at a camper they had listed for sale online that was used. When I got there to look at the camper it was a rainy day and it is a good thing because the camper was leaking and water was coming from the ceiling and windows. The sales representative took me to look at what they had on the lot. We liked the Aspen trail and asked if our truck would be able to pull it. The sales representative asked what kind of truck we had and then proceeded to tell us what our truck was capable of towing. When I bought the Aspen Trail, we made it home ok but realized that Camping World had not given us an electrical plug for the camper. I called and had to meet the manager at a gas station off Interstate 95 to get the cord. After loading the camper and taking, it camping for the first time I realized it was difficult for my truck to pull the camper and steering was very loose. I paid to have Suspension Air Bags put on my truck to try to resolve the issue. This helped the steering but towing the camper was straining the motor. I did some research on my truck and found out that the dry weight of the Aspin Trail was 2000 pounds heavier than my truck was rated to haul. After owning the camper for almost one year I had contacted the manager, discussed the issues with the weight of the camper and he worked with us, and put us in a 2017 Forest River Cherokee Grey Wolf we bought it in September 2016. When I got home with the camper, I realized that it had not been cleaned. There were stacks of Forrest River Brochures in the microwave, and debris all around from when the camper had been built. We used it only two times, the second time was in November for Thanks giving, and that is when we saw the camper had what seemed to be water damage on a lot of the wood all around the camper. I called Camping world in St Augustine to get in to the repair shop to see what is going on with it and they could not get me in until December 8, 2016. I even called the manager at Camping word in Jacksonville to discuss what was going on with the new camper I just purchased from them and his response was he would call over to the St Augustine store and find out what was going on. As of February, he still has not called me back and I have left him voice mails. There are so many things wrong with this new camper starting from the wiring issues (fuses blowing, outlets not working the main breaker on the electric pole blowing often especially when the air is on and the microwave is used). The seals of the camper are allowing water in, the O2 censor had to be replaced at which time I was told the camper was not properly sealed when built. Camping world is in contact with Forest River and they are working with us repairing the damage. I have concerns that this happen again and the camper is only covered under warranty for a year. As of today, February 17 it is still in the shop and still not ready for me to pick it up. I am even contacting Forrest River myself because I feel I purchased a lemon camper. I am making payments on a camper that is having problems that need to be addressed all while it sits in the shop for repairs and I cannot use it. read more

It would not let me rate this location less than 1 star. I purchased a new truck in August 2015 and made the mistake of taking the truck to this store to have the 5th wheel hitch re-installed. I did not check the installation until I was hooking up to move the RV and the pins on the bottom of the hitch were not even installed when the work was done by Camping World. Fortunately for me I had the parts that the Dodge dealership had given to me when they removed my hitch and I had my son and wife help me install them. Had I gotten in the truck and started down the road and the pins not been in place it would have put my life in danger as well as others who may have been around when I stepped on the brakes and no way to hold the hitch in place. I sent an email to Camping World and received a call back from Rodney on 12/8 and every time I attempt to call him back he is not available to take a call. I don't know if he is on the phone or not even there. I would like to be reimbursed a portion of the $1000+ that it cost me for this company to improperly install my hitch and more importantly put my life at risk. read more