"Flat tire? No sweat. William and Alec made quick work of it and had me back on the asphalt in…read morerecord time."

Absolutely unacceptable service. I had a 9:00 AM appointment for what should have been a simple…read moretire repair. I arrived at 8:55 AM, five minutes early, and by 10:17 AM I was still sitting there waiting. After waiting for over an hour, I finally had to go ask what was taking so long. Only then did I find out that they supposedly needed to order a part and that I would have to wait another 40 minutes for it to arrive. The worst part isn't even the delay it's the complete lack of communication. Nobody came to tell me there was a problem. Nobody gave me an update. Nobody asked if I was okay waiting that much longer. They apparently just expected me to sit there indefinitely as if I had nothing else to do with my day. What is the point of making a 9:00 AM appointment if you don't respect the customer's time? If you discover that a repair is going to take significantly longer than expected, the absolute minimum you can do is COMMUNICATE WITH YOUR CUSTOMER. I should not have to chase employees down after sitting there for over an hour just to find out what is happening with my own car. Extremely frustrating, disrespectful of my time, and very poor customer service. I will definitely think twice before bringing my car back to RPM Automotive.

First time customer and last time. I went online for four tires and set up install appointment…read more Online prices neglected to state any promotional pricing applied and additional undisclosed fees. As stated by Austin (claimed to be the manager). I arrived for my appointment and was informed that the online prices were promotional pricing, therefore, no additional military discount may be applied. Understandable, however, I asked Austin to show me where that promotional offer was stated in writing. Austin stated it's not written anywhere in order to verify, and that's how online pricing is. In addition, he disclosed "shop fees" that were neglected to be disclose online quote "out the door price" As I tried to state my point, Austin began to behave in a passive aggressive manner at which he deferred to not only cutting me of at every sentence but also speaking to me in a demeaning manner stating "that's the way online prices are big guy", and "I'll make sure to add your complaint to the long list of complaints". He appeared to have taken the matter personal from my observation. I stated there was no need to be referring to calling me "big guy" even after he knew my name. Ultimately, Austin's behavior was not necessary, yet it seems he may be experiencing frustrations from dealing with this online pricing issue. He eluded that this online pricing matter was a bigger headache than I understood e.g. "shop fees". If online pricing is a bigger issue, then at best the company should consider looking into properly disclosing all fees and charges, to include all promotional offers e.g. discounted prices on tires. This may alleviate continuous points of contention with pricing as Austin eluded to. Or at least consider restructuring the front staff as to ensure staff aren't being burnt out. Sadly, as a one time customer this was a disappointing business transaction and would not be returning back and will not be recommending Apex tire & auto to friends and family. Respectfully, Michael.

I have used Famous a few times and like their professionalism and speed. Another aspect that sets…read morethem apart is the ability to source your own parts. Many other surrounding mechanics will not allow that; they mark up the parts. I've saved quite a bit sourcing my own bits. Most recently had some spacers put on and they didn't even charge me...a testament to the relationships you can build with a local business. Thanks Sam!!!!

I've had both a really great and an okay experience here. A few years ago, I had my front and back…read morebrakes serviced and received awesome customer service, which is ultimately why I returned. My most recent experience wasn't bad, but it didn't quite match the level of service I experienced previously. They completed the service within a few hours and at a decent price. I typically have my car serviced at the dealership, so I already knew what I needed when I came in. I think that's important at a place like this--you need to know what you want, or the cost can add up. That said, I do feel they provide honest assessments. Overall, they did what I asked, but the customer service was just okay this time. When I first went in, I was told they were booked for the day and to come back tomorrow. When my husband went in, they took the car and had it finished earlier than expected. So, while I would still consider using them again, I think my previous experience set a higher expectation for customer service.

I had a complete brake repair, all for tires. Pads and rotors replaced, and brake fluid flushed…read more Prices around 3 to 400 dollars. Not long after my breaks begin to sqeaking, I returned to the shop under warranty they turned the rotors. One month later I returned they replaced the pads. Returned again replaced pads and turned rotors. This went on until several times even once after my warranty expired. My Nissan Murano was due for an oil change, so I went to the Avenue's dealership down the street, who does a courtesy 19 point inspection on every car the come in for repair. So I ask could their technician inspect my breaks for noise, they reported the pads or rotors did not need to be replaced due to ware, but that the parts used were substandard after market parts. I eventually went to another mechanic recommended by a friend, who replaced my pads with Auto Zone, Duralast gold, problem now corrected. I will never do business with this company again.

I have to give credit and thanks to the customer service I received when I came into this store on…read moreThursday evening at 6:30 pm. First I was greeted with a hello and how can I help you today. The young man was very friendly and welcoming. He assisted me in finding the battery cap shims I was looking for. The gentleman and I had some small talk and it was totally a reverse of what I thought would happen. Typically during this time with the threat of Covid-19 a rush to get a customer in and out quickly was what I was expecting but instead with the social distancing guidelines and preventions that was not the case. After a few minutes of conversation a young lady came into the store, another employee which she also engaged in conversation. She even recalled my girlfriend coming in earlier that week looking for a specific item for my car. There is something about the south and the employees that are hired by these companies. The down to earth, professional, kindness and caring personalities they posses really is appreciated. Coming from the North it's a little different I guess where everyone is in a rush. Great job to these two employees. I wish I got there names but I hope the managers or their superiors read this and give them a notable thank you for great customer service for a job well done.

Had a great experience. Identified a failing battery (free service) and replaced it on the spot…read more Reviewed all compatible battery options with me, and there was no charge for the the battery, which was done in just a few minutes.

This shop is awesome!! everyone that I have interacted with is courteous and professional…read more Had my shocks and struts replaced about a month ago. the struts kept making noise. They replaced with better brand name struts (with no extra charge).

If you have 3 days to waste while they put on 2 tires this is your place. I personally prefer…read morethings done in a timely fashion so I won't be wasting my time here. I. Called Wednesday midday and they didn't have the tires I needed in stock so I was told that they were ordered and will be in Thursday morning ( understandable) Take my car in Thursday at noon and don't hear anything for hours. So I call at 4:30 to check on status and was told my vehicle will be next in line ( cool no problem) well an hour later I get a call saying they need to keep the vehicle overnigh. I said absolutely not and asked if I bring it in around noon on my way to work could they guarantee it will get done and was told no. With that being said I won't be returning to this establishment.

I had such an amazing experience! Makel was incredibly helpful, professional, and kind throughout…read morethe entire process. I especially appreciated his attention to detail and commitment to quality service. He made sure the nail in my tire was properly taken care of and took the time to ensure everything was done right. The value, quality of work, and customer service exceeded my expectations. I would definitely recommend this location and will be returning in the future.

Showed up with my own new tires, for some random reason the front guy "helping me" felt like…read morecriticizing the tires I brought was appropriate, then proceeded to deny the installation of all four tires. Went to Tire Kingdom right next to them and it was a total different experience, they were super helpful and without hesitation installed my tires. Lol they're just making people's life more complicated for no reason but good luck to them :)

This is the go to shop for our family. Always take wonderful care of us and make sure repairs are…read moredone as quickly as possible and we are given fair pricing. Barb Fenner is always welcoming to myself, my husband and daughter and is so helpful and thoughtful. I cannot recommend this Goodyear location in St. Johns enough or say enough about the mechanics and management.

Went in for a flat and left with brand new tires! It was well past time for new tires, but I was…read moreholding onto the old ones for as long as possible. Gregory was fantastic. He kept me updated on my cars progress. I went in Friday, and they were able to order new tires and get them on by Saturday afternoon. I recommend! They have affordable options.

I got some minor transmission work done here this week. These guys are top notch! They are…read morefriendly, responsive, and communicate. The office is really clean and they provide a shuttle service and their van is also very clean. The service provided was top notch and the problem I have seems to be resolved. They also provide a very comprehensive inspection report which helped identify issues that I didn't know I had. If you're like me and don't like typical mechanics that talk down to you, go to these guys. I'd recommend them to everyone!

They just replied to me like they explained any of this to me over the phone. "Communication is…read morekey"... they didn't communicate anything with me. Absolute joke. It's only key when you're trying to defend yourselves online. CBA clearly doesn't value communication and customer service. Also, they mentioned that "be wary of other shops that try to get you in the door and then add to your repair estimate." Well guess what, they didn't. I actually ended up saving $700 by taking it to another place in the same shopping center and didn't get change ordered. I recommend everybody going to a place that will do the right thing for their customers.