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    Canby Napa

    3.0 (2 reviews)

    Services - Canby Napa

    Vehicle battery testing

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    6 years ago

    The guy Gary was rude and annoyed at a simple question. I thought his job was to help me find part I needed.

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    12 years ago

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    AutoZone

    AutoZone

    3.1
    (18 reviews)

    Funny employees, but not enough of them it feels like…read more Not the best AutoZone, but also not the worst. They are very helpful when it comes to replacing part they did not work for you and and also helping you find what you need. I wish they offered/asked about your rewards card every time you purchased because sometimes I forget and they have done that for me at other AutoZone

    This location has been the worst for customer service. We've given it more chances than it's…read moredeserved so we're giving up. The only reason I give 2 stars is because they do generally have items in stock. Getting those in stock items is where the battle begins. We know every one of our vehicles well and generally know what we're looking for. Getting the "know it all" people at the counter to agree that it's really the part we want and need becomes an argument. We have some classic vehicles that have been changed & restored so the make, model and year don't always apply. Those have become off the table here because they can't function without those 3 questions. We also have newer vehicles that take different STOCK parts than what immediately comes up in their system. This is also a full on argument. It's crazy to have someone argue with us about a vehicle they know nothing about. We thought this last stop in would be quick and easy but even with giving the guy a part number he wanted to go through the whole system of make, model, & year. When we insisted that didn't apply he told us he couldn't help us then. We went down the street to OReilys and picked up what we needed in less than 10 minutes. It's just not worth the hassle, bad attitudes, & terrible customer service to shop here.

    Canby Import Auto Repair

    Canby Import Auto Repair

    4.6
    (13 reviews)

    Zero stars if i could…read more I cannot recommend this shop based on my experience. Things started off poorly when I arrived for an appointment that I had scheduled in advance and was told I didn't have one. After showing voicemail messages and phone records confirming the appointment, it was acknowledged that I did have one, but I was informed that several other vehicles would now be ahead of me. Over the next several months, with my approval, additional work was added beyond the original estimate. When I finally received the vehicle back, the bill was nearly three times higher than the original quote. Unfortunately, the vehicle immediately developed a severe oil leak from the valve cover area. I was instructed to bring it back, but no tow was offered or suggested despite the severity of the leak. I checked the oil level and attempted to drive it back to the shop. The engine failed and locked up just a couple of miles away, requiring me to have it towed in. After discussing the situation, we agreed that installing a rebuilt engine would be a fair resolution. I agreed to pay $500 for labor and another $500 to add wiring for the oil pressure and generator warning lights. Nearly a year later, I received a call that the vehicle was finally ready for pickup. However, it barely made it a couple of blocks before I discovered the brakes were dragging badly. This was especially frustrating because brake work had been part of the original repair request. The shop kept the vehicle for another couple of weeks before I was able to pick it up for a third time. At that point, I was informed that the newly installed engine would carry absolutely no warranty. After all the time, money, and frustration involved, I ultimately sold the vehicle just to recover some of my expenses. Throughout the entire process, the attitude and communication were overwhelmingly negative and only seemed to worsen over time. What's particularly disappointing is that I used this shop about 17 years ago and received excellent service. I later learned that the mechanic who performed that work has since passed away. Sadly, the quality of service I received this time was nothing like what I remembered. Based on my experience, I would strongly advise others to look elsewhere. I would never want someone else to go through what I experienced here.

    Did a great job and better price than anticipated! Very fair! I will try to always bring my car…read morehere!

    Canby Napa - autopartssupplies - Updated July 2026

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