AAA is unfortunately partnered with west hills towing for battery checks and exchanges. Apparently…read moreAAA makes the tech check the battery every time they come even though the first tech stated the battery needs a change. The first tech from west hills towing company straight up lies to customers saying the battery is either chargeable or replaceable when he doesn't have the jurisdiction to do so. So he doesn't charge my battery that apparently needs to be charged and he sets up a next day battery delivery and installation without telling me what time it is. He just said to call AAA in the afternoon which I'm glad I didn't listen to him because he scheduled it at 10am when I had something going on. The 2nd tech comes the next day and demands paperwork from AAA that the battery is under warranty when this was never discussed previous day or by AAA. He checks my battery and said it's good. I called AAA to verify and they reported from previous day that my battery report was "good and no issues" so why did the first tech said it needed to be recharged or replaced? It will forever be a mystery. The funny part is this company loves to hide its tracks because they conveniently "don't have any documentation of the tech coming out the previous day". My fault for trusting the system. I should have asked for all the documentation from the beginning. Don't even bother with this disorganized dishonest company. On top of it they charge $100 for labor. Thanks west hills towing company for wasting my time and not fixing the problem.

Nothing says "customer service" quite like getting stranded and then being treated like you…read morepersonally ruined someone's day by needing a tow. West Hills Towing proudly carried on the towing industry tradition of having the warmth and hospitality of a parking ticket. What made it extra impressive was this was through AAA, where you usually expect at least a little professionalism. Enter Nancy, self-appointed Supreme Court Justice of Towing Operations. Before my vehicle could apparently earn the right to be transported, I was informed with a spectacular attitude that because I didn't have my registration physically inside the vehicle, my tow was being cancelled. No problem though. I called AAA back, they sent another tow company, and amazingly, the vehicle was towed with zero drama, zero attitude, and zero need for a hostage negotiation. Being stuck needing a tow is already stressful enough. The last thing anyone needs is someone treating them like they're trying to smuggle state secrets instead of move a broken vehicle. I sincerely hope Nancy finds the inner peace she's clearly searching for. Until then: DO NOT USE WEST HILLS TOWING. If AAA assigns them, do yourself a favor and request another company immediately. Your blood pressure will thank you.

First call, the lady on the phone, Kathy or Lindsey, the name escapes me (sorry!), was tremendously…read morehelpful, polite & considerate regarding the unqiue predicament of my car's totalled condition and even went truly above and beyond with advice outside just the Tow, pertaining to my unique situation, and quoted me something I could afford. I commented that I wasn't committing to it as of yet, as it was a future tow, but that didn't hinder the helpful and frankly, necessary advice I needed in this complex situation, regardless of the lengthy call and no actual scheduled tow. I was told She'd note the Quote on file, if I did decide on them in the future. A few days later, I ended up going with them based on the quality of that intial call. The next time I spoke with them, I spoke with a man who I assumed was the Tow operator who seemed a touch distant at first, no biggie, not everyone is big on the Phone, but I was pleasantly surprised by meeting him in person the day of the Tow. He, Farooq, was exceptionally pleasant and professionally skilled, assisted by Gabriel in another Truck, they both spent way more time than anyone would expect on my totalled Tow. It was tricky to say the least. But I received absolutely no complaints or gruff. Despite my own visible stress and worries in that moment as to how it would all turn out... and was still honored the quoted price. I was shocked. Its rare to have such a trustworthy experience, especially in automotives. To Juxtapose, the destination business to receive my totaled car (I won't name or review them, not worth it) were duplicitous in tone once they knew they had me, with pricing that increased on me three times. I share this, only because after all was done and the situation behind me, I couldn't help but spend the day thinking of the stark difference in authentic honesty and well meaning service between the two businesses I dealt with that day. Vital Towing, Your service really stood out. You're just good people. And you have my deepest gratitude in all your help. I feel so much more at peace with this totalled car behind me. Thank you. Thank you! Thank you!! To all Three of you!!! Once I'm able, which may be a bit, I absolutely owe you folks a box of pastries.

Savior! Omg. First Kathy called and honestly most knowledgeable person with the tesla needs and…read morewhat appropriate towing is required. Very professional. Carlos shows up in 10 mins! He is very kind and also 22 years in this business. Very knowledgeable with my fully dead tesla and double dolly towed to ensure it doesn't damaged the car. He even tried to jump first to try to get to tow mode. Took the time to do what right! Absolutely amazing person and so helpful! I will request him going forward for any aaa towing needs. Vital towing is the best thing that happened in a horrible night of car issues!

These are are great and responsive. sucks They get bad reviews cause losers get their cat towed…read morefor violating laws. I have called them to get a car towed for blocking our dumper etc and they are fast. Appreciate the help guys. high key recommend to all property managers to clean up the lots or illegally parked cars.

This towing company are very sneaky and will tow your car in a blink of a eye. I was parked in…read morefront of my mothers law house at a mobile home complex helping her unload items no more then 15 min, and was towed with out any warning. If you see there name in any complex, just be aware.

Helped me with my ranger did a fantastic job didn't even have to be there. Got it done in less than…read morean hour

Absolutely I recommend this business. The other day I had a flat tire on my Ford raptor and i…read morecalled AAA to come and change the tire for me, AAA sent couple of different drivers who both had excuses as to why they couldn't change your tire for me. I called AAA the third time and finally they sent Ray who came out and got it done with a smile on his face and with a great attitude. I can't say enough about how pleasant Ray was and he crawled under my truck, removed the tire and changed it with a smile on his face! He is one of the nicest people you could ever meet. I couldn't recommend him more. If I could give him 10 stars I would.

My car wasn't starting and AAA came, and basically were not able to do anything or find the…read moreproblem. I called Saar Shani Towing and Eddy came out really quickly. Somehow he was able to start my car and I didn't even need to get it towed. Thank you again Eddy!

Saar is the best! He helped me to tow my car last night! Highly recommended and affordableread more

Absolutely my favorite local towing company..ask for David he will take the best care of you and…read moreyour vehicle 110% very safe reliable quick honest affordable family man! Thank you bro!

Experienced an unexpected 2-tire blowout, and TOW 4 Less came to the rescue promptly. The tow guy…read morearrived within 30 minutes, suggested nearby tire shops, and even dropped me off with the towed car. Extremely reliable, quick, patient, and professional. Great communication. Turned a not-so-great situation into a positive experience. So thankful

Had to replace my battery, it literally died after taking my groceries in. I called AAA and in less…read morethan 5 mins I had a call back from R.B Towing, I don't remember his name but he said he had a representative in my area. Not even 10 minutes later, Jason showed up and performed some diagnostics on my car. He said the battery needed replacement, and quoted me a price for my battery, then he proceeded to replace the battery. All told it took about 20 mins from the time I called to finishing with the installation. Jason was friendly and professional. Thank you Jason and R.B. Towing for a great experience. Also, I cannot overestimate the importance of having a AAA membership. Life is so much easier with one.

Jason was amazing! He came within the hour, and helped me buy and install a new car battery. He was…read moregentle, kind, knowledgeable and he wasn't over sell-ish or pushy at all, which I really appreciated. Thanks Jason!

Ari was really quick and easy to deal with, excellent service, fair pricing. Highly recommend 5…read moreStars

Fast service. Very knowledgeable and good prices. Hopefully won't have to use them again lol but if…read moreI'm stuck in a pickle definitely calling back

He did great. He bought me a water and he was super fast and drove super patiently I would highly…read morerecommend him

I needed a last minute tow from Santa Monica to the San Fernando Valley. my car was parked in a…read moreparking structure so the limited clearance made it impossible to have it towed from in the structure. The person that assisted with the towing managed to push it out the structure and get my car to my home- all while I was at work. Easy communication, and I valued the problem solving! the pricing was also reasonable. I would definitely reccomend!