I can't say enough wonderful things about Sonoma at Mapleton Apartments! From the beautiful,…read morewell-maintained community to the exceptional customer service, this place truly feels like home. The staff is absolutely amazing. Amy, Briana, Ish, Blake, and Juakin are all incredibly friendly, professional, helpful, and genuinely caring. They go above and beyond to make residents feel welcomed, valued, and taken care of. Their level of customer service is truly the best example of what great service should look like. The community itself is beautiful, clean, peaceful, and very well taken care of. The apartments offer a great place to call home, and the rents are reasonable for everything the community has to offer. I highly recommend Sonoma at Mapleton to anyone looking for their next home. The wonderful staff, beautiful community, and overall experience make this a place I'm happy to recommend to anyone!

When you schedule a viewing for a future resident. I recommend not leaving them sitting waiting to…read morebe seen because you scheduled multiple appointments at the same time. Disrespectful of my time.

We lived here for 6 years, and this was by far the best run apartment complex we ever lived in. I…read morehighly recommend it! The apartments are clean, comfortable and spacious. The appliances are of good quality and repairs are made promptly, often on the same day. I doubt I ever waited more than 2-3 days for a repair, and the maintenance team does an excellent job every time. The grounds are kept clean. The landscapers keep the grounds beautiful. It's very quiet. I only needed to make one noise complaint during all those years. The security patrol showed up promptly and took care of it. In the few times we needed to report any kind of rule breaking or disturbance by a neighbor, the office staff was totally responsive. Unlike many other complexes, they never made us feel like we were a nuisance. Instead, they were grateful that we were looking out to help maintain the quality of life in the community. They're on top of everything and always take care of whatever issues come up. They have 2 nice pools and a decently stocked gym. Plenty of guest parking. The office staff always has a friendly greeting and is extremely helpful and efficient. They go above and beyond. If you're in the market for an apartment in Temecula, you won't do better than to get one here! I wish I still lived there but had to relocate for work.

I lived in this complex for 8 years and I have nothing but good things to say. I lived in a 1…read morebedroom. It was really quiet, always a ton of parking, staff was also super friendly, anytime I needed help with anything in my apartment they were always on top of it. Maintenance was always really fast and professional. Prices are very good especially compared to other complexes in Temecula. I love that there was trees everywhere. If you're looking for a place to live highly highly consider here. You'll love it!

The leasing staff were friendly and professional. We were happily surprised, with Norma and…read moreCameron's assistance, they were able to get our application approved in one day. Norma and Orlando were very helpful in answering our questions after we moved in. They were very pleasant whenever we called the office and patient in explaining things to us. The entire staff (including Alex in Maintenance) were friendly and responded quickly to our requests. After moving in a month ago, we wanted to thank you for making it enjoyable living here at The Max!

Disappointing experience living here. Doesn't even deserve one star. Firstly, make sure you ask…read morequestions and look at your lease thoroughly before signing. Moved here from the east coast, and didn't want to exceed a rent budget of over 3k. Asked if there would be any additional charges was told no. 1st month rent was close to $3200. Additional charges for garbage, sewer, and all these additional fees I was not made aware of. To make it worse, they are super unresponsive to emails and concerns. Had issues with ants when moved in put in a service request and they never showed up. Supposed to be a gated community but the front gate entrance was out of service for months, leaving it wide open for anyone to enter. Additionally, anyone can actually enter through the side door gates as they are anything but secure. Construction site next door that we were not made aware of brought tons of dust and debris. Don't bother opening your window at night while sleeping you'll get woken up by people sitting in their cars blasting music past 10pm. The halls ways are loud and dirty. If you sleep in the room located closer to the outside steps you'll hear disturbing rumbling anytime anyone goes up the stairs. Here is the worse part that sent me to write this review. We put in our notice to move 30 days prior. Was set up for an "inspection" two weeks prior. Norma steps in my apartment pokes her head in one bedrooms and the kitchen and leaves. I was in a work meeting so I called her after and with her snarky attitude she proceeded to let me know what my final charges would be. I had normal wear "scuff" marks on the wall that were easily removed by Mr clean eraser. She said California law is tenant pays a prorate for paint. I asked her to show me where California law states this. She obviously couldn't. Said my stove was "dirty" and I would be charged $355 cleaning fee. Explained to her we still had 2 weeks and using the stove and I was planning on cleaning before leaving. She said "you can but it needs to be cleaned to our standards" asked her what that standard is and if she can send a checklist. She never did. Lastly I had my tv mounted and said I'd patch up. She said don't bother our third party contractors will fix that and you'll end up being charged anyway. Well, I cleaned the apartment, noted in the lease that tenants won't be charged at good faith cleanup and normal wear and tear (the scuff marks in her words) is excluded from additional charges. Additionally in the lease tenants have the opportunity to repair and patch up holes from nails. Final bill. $500 charge for paint, $355 clean up fee, plus xxx additional charges. Moved in on the 29th, 2025, Left the 28th, 2026. Understood I'd pay until the 29th of July. However was charged an extra day in July rent. My husband contacted Orlando, who recognized the error and said he would speak to Norma. Never got a response but instead another charge on my final bill for the 29th. Don't even bother contacting Canon Group with an issue. They don't return calls either. Lastly, they are so desperate to fill in the units, looks like section 8 folks have taken over recently. Honestly, would never recommend this place to anyone. Rude incompetent staff.

New leasing agents ...new maintenance men that don't take cash from tenants while on the clock to…read morepaint as a favor.

We toured this apartment twice and within both times we were helped by Sheryse and she was…read moreabsolutely wonderful! Shes super kind and super helpful and explains everything super thorough. We really appreciate her and look forward to renting with her in the future. Apartments are beautiful, super clean and spacious.

Our family of 4 plus 2 dogs lived there for 5 years. The staff was always super friendly and quick…read moreto resolve any issues we had there. The school district is amazing and you are close to everything. Additionally, we were friendly with most of our neighbors. I have a few things to keep in mind that isn't staff related: 1) It's an apartment complex and you will have someone above or below you. My downstairs neighbor routinely said we were being to noisy and complained allot and we are not noisy. Meanwhile I was awoken from their snoring pretty regularly. Walls are thin you will hear "things". 2) Parking can be a pain, you can get a covered spot or garage for an extra fee. Note the garages have no outlets so if you want to do anything but park your car options are limited. 3) Crime rate is low, a few parked car break-ins, mail box break-ins occurred and they have found homeless persons in unsecured cars before. All in all, it's a safe place where you could call home.

Beautiful apartments! Jesse helped my husband, sister, and I with all our many questions and made…read moreus feel comfortable. Maintenance is in top of everything we needed done/fixed. Staff is super friendly and helpful.

Fast forward 10 years, and I had the opportunity to move back to OSR--this time with my newlywed…read morehusband. It feels wonderfully familiar in the best way, with great technology upgrades and thoughtful improvements since I first lived here when the community originally opened. The entire move-in process has been smooth and stress-free. The community is relaxed, clean, and well-maintained, and the neighbors are friendly and considerate especially the dog owners/etiquette. Most importantly, there's a real sense of peace of mind living here. A big shout-out to Athena and Katelyn, who were both wonderful on many occasions throughout the process. Their kindness, responsiveness, and professionalism truly made the experience even better. Highly recommend calling OSR your next home!

Kaitlyn is a joke of a manager. Be aware she will take your signature and forge it with other…read moredocuments attached. Has been reported to beaurs. They charge $200-$300 ontop of rent. Also require you to use a platform to pay rent that was broken into twoce risking my bank information to be exposed. They will also require you to sign up this website for a dog app & pay $30 even if you no longer have pets. Rent raises every year $100 plus Big time money hungry Cars towed often and you are only allowed one car per adult & required to use garage for only that This place is infested with bugs & rodents. Mailboxes always getting broken into, so dont mail confidential mailings nor throw any away as the gate is always broken so bums dig often in the trash. Pools are always disgusting. Maintemace a joke who couldnt even fix electrical issue. Fire pit never worked. Be aware they love towing cars also. Run from this nightmare. Worse place ever.

Best apartment community hands down. The office staff is so on top of it from beginning to end with…read moretour to move-in. The maintenance staff is always on top of it. Mercedez the property manager and Michelle the assistant are so approachable and easy going that whenever a problem arises, they are quick to handle it and get it taken care of. Definitely recommend this property if you are looking to move to Menifee.

Regarding Michelle Morones Assistant Community Manager!!…read more I Just wanted to say thanks for doing such a great job giving me the tour of the complex and units. Michelle was very friendly, very professional and easy to talk to. I felt very comfortable speaking with her and asking so many questions. I liked her from the start and i'm glad I came back for the tour after popping in unexpectedly near closing hours. She invited me to come back the next day and I'm so happy about that. The atmosphere with all the trees and the breeze everywhere was nice. It was a quiet complex and the folks I ran into were friendly. The unit I viewed was very nice and spacious. It was clean and smelled fresh. I was looking at the place for my daughter who's moving down from Los Angeles and I have great reviews for her. I would love for her to live here.

Juan is an amazing maintence man! We truly appreciate all his hard work. He gets everything done in…read morea timely manner and never leaves anything unfinished! Thank you Juan!

I have been moved out for a year now & I'm finally getting around to writing this review. When we…read moremoved in it was not brand new carpet but I was charged full price to replace it. We had cleaned the carpet every 6 months (we lived there for a little over 2 years). You won't get your deposit back plus they will charge you extra. Mold is a common thing. From the bedroom window seals (because there is constant condensation) they will tell you just to clean it every day to the bath tubs. Both bath tubs will crack & then they expect you and your animals to be out of the house for 24 hours so that they can repair it. They do not give you any compensation on a place to stay in that time. Had a hot water slab leak took over a week & living in a construction zone. Wouldn't help pay the electrical bill for the ac constantly being on to try and cool down the house. The floor was over 90 degrees. The neighbors who wouldn't keep their dog on a leash even after complaining. Would use the rest room right in front for their door and change you down the walk way when they would just let it out & go back inside. I'd stay away if I was you. I am so happy I got out of that place. I must say Juan, Hector & Sandy were always very kind & welcoming.

Great place to live. Dale and Jason and the rest of the staff handle all issues without hesitation…read more unlike other places very professional and actually know what they are doing. keep up the good work

I lived here for about 6 years, from November 2019 through December 2025. Unfortunately, what…read morestarted out as a decent place to live progressively became a nightmare. There were constant mailroom break-ins. One night around 3 a.m., I actually caught someone breaking in and called the police. When the officers arrived, they were extremely frustrated because they said the office had not been helpful with previous cases. The cameras weren't being properly maintained or repaired, leaving them with little to work with. What was especially frustrating was that residents affected by break-ins weren't notified. After my incident, I found out there had been other issues, yet there was no notice to residents. I'm honestly surprised to hear that the gates now work. During the entire time I lived there, they rarely worked, and I moved out in December 2025. Parking was another issue. If someone parked in your assigned spot, the office would apparently take up to three days to do anything about it. That meant you could be without your own parking spot for days. We also experienced two separate flooding incidents caused by an upstairs neighbor. During the first incident, the janitor knocked once and immediately entered after knocking. It was around 8 p.m., and I was half naked, so I was understandably upset that I wasn't given enough time to answer the door. More concerning was the lack of remediation after both flooding incidents. Nothing was really done to properly address the affected areas, and the walls weren't properly checked afterward. I was concerned that this could eventually lead to mold issues. Unfortunately, that is exactly what happened. We dealt with what we were told wasn't mold for years. Eventually, it spread from the bathroom into the bedroom closet. Management wanted to paint over it, which I refused to accept. At that point, I demanded to be released from the apartment without notice, and they allowed us to leave. Moving out was the best decision we made. Living there had become a nightmare. I now live in a newer, cleaner apartment, and I've noticed that my sinuses have been much better since leaving. Maintenance was also consistently slow in my experience. It often took around two weeks to get something repaired or completed, and I would have to repeatedly remind the office to follow up. I was friendly with one of the janitors, and he told me that there were only two of them handling the maintenance work, so hopefully staffing has improved since then. There are also safety concerns for pet owners. Coyotes do come into the area and, during my time there, one attacked a small dog while someone was walking it. I would be very cautious about walking pets around the property, especially at night. There were also people coming onto the property in the mornings with shopping carts, going through trash and collecting things, which added to the overall feeling that the property wasn't being adequately controlled. If you decide to live here, document everything. Take pictures, keep records, and communicate with management through email whenever possible so you have a written record of maintenance requests, incidents, and conversations. After six years, I can honestly say that leaving was one of the best decisions I made. I hope things have improved for the current residents, but based on my experience from 2019-2025, I would not choose to live here again.

Amazing place to live, great amenities, great neighbors, office staff are wonderful. Very happy hereread more

Do yourself a favor and rent somewhere else…read more The Arbors at California Oaks may look decent at first, but our experience was nothing but disappointment. The rent is already expensive, then you're hit with utility bills that were around $280 a month, and that's before paying your electric bill separately. For what you're paying, the value just isn't there. The move-out process was the final straw. We were billed for charges that we believe were excessive and unreasonable. Instead of treating long-term residents fairly, it felt like they were looking for every possible reason to keep charging us. Getting answers from the office was just as frustrating. We emailed multiple times about our move-out statement with little progress. We also called twice and couldn't get anyone to answer. Out of curiosity, we called from a different phone number shortly afterward, and the call was answered immediately. That experience left us feeling like our concerns weren't being taken seriously. We also had ongoing concerns about security. We regularly noticed people who didn't appear to be residents around the parking lot, and the entrance gates were often open when we expected them to be secured. If you decide to rent here, protect yourself. Take photos and videos of absolutely everything before you move in and when you move out. Keep copies of every document you sign because the office couldn't even locate our move-in inspection paperwork--thankfully, we had saved our own copy. This was easily one of the worst renting experiences we've had, and we would never recommend this property to anyone.