Lived in building X for almost two years, and had a great time. I appreciate the staff being so…read moreresponsive and polite, even my puppy Yuji loved visiting their office. The apartment itself was really nice, and the amenities are great if you use them. Also loved that they would invite food trucks. Shout out to Briana, Gina, and Chris. They really made us feel at home. If you're considering this place, do it!

I lived at Sonoma@Mapleton for 7-years. The staff on property are amazing always so attentive,…read moreBrianna & Amy were always my go to with any issues that I rarely had and for maintenance Chris and Blake. We're always on point when it came to doing repairs when needed. I would highly recommend the property for your next home. If I ever move back to the area, I would definitely revisit them to see if anything is available. Thank you to the beautiful woman in the office for always being so welcoming. I will miss you. Continue the above and beyond excellent work you do thank you.

Living at Avila Apartments in Menifee has been one of the worst rental experiences I've ever had…read more Don't be fooled by the nice exterior or staged model units -- the reality is a completely different story. Management is unresponsive, disorganized, and frankly, rude. Maintenance requests are ignored for weeks (if they're even acknowledged), and when someone finally shows up, the work is usually rushed or incomplete. You're better off fixing things yourself or just living with the problem. Noise is another major issue -- the walls are paper thin. You'll hear every word your neighbors say, every dog bark, and every footstep above you. If you value sleep or privacy, this is not the place for you. The rent is ridiculously high for what you get. They tack on hidden fees and raise the rent with zero justification. And good luck getting your deposit back -- they'll find every excuse to charge you for "damages" that were already there when you moved in. Parking is a nightmare, trash is constantly overflowing, and don't even get me started on the security -- or lack thereof. Packages go missing often, and the gates? Rarely work. In addition they rip you off when moving out with fees that are not legitimate. Save yourself the headache and keep looking. Avila Apartments might look like a luxury complex from the outside, but it's all smoke and mirrors. Living here was a huge regret and the leasing staff is condescending and rude (Chrissy and Crystal).

We just moved in, in the beginning of the year and since then this property has gone down hill…read more They barely keep up with property maintenance, like trimming bushes or picking weeds. There are weeds that are taller than me and I'm 5'6. Spiders are everywhere from the landscape maintenance not being kept up. The pool area has been closed for months because they want to get us a new deck area?! For freaking what!? So you can close the pool from May until now September. It's summer, we pay close to $3000 to be here and we can't even have the amenities we pay for, especially with school age kids who want to swim during summer!! The park they advertise on property has caution tape around it and from what I've heard from neighbors has been closed for over a year. This place is ridiculous. DO NOT MOVE HERE. They don't even give you a discount with the amenities being closed. These people are dumb and choose to do the pool maintenance during summer, instead of waiting after. They don't care about people living here, just want money and that's it.

Still dealing with these people. No move out directions. The lack of management and communication…read morewith people that are moving out is horrible. We had to go ask how much our rent is for April on the first since we are being charge 10 extra days. They gave my brother a rent amount on a freakin post it. Not an outline number on what we are paying for. He had to come tell me, mind you I live an hour away now and we split rent. Came back on the 3rd and they gave him a new total! At that time I was not around to give him check. We ran out of time and we had to take it the 4th. But they said they will be charging late fee. How the hell can they do that when they just gave us correct amount on the 3rd? They said "oh renters insurance kicked it" Wouldn't that information be useful to us?? So dumb! Now the day of leaving "oh don't forget your clickers to the gate". I have to drive an hour away for this thing. They couldn't remind me on the 3rd on what to bring. It's just sad how they don't try to help residents. But just willing to charge for everything. The last apartment had a checkout list and even let us know our last move out date. Reminder if we were going to renew or put 30 days. They wanted our businesss. Made us feel good about being there! Complete opposite here!! I can't stress enough. Don't go looking to stay here!

Worst maintenance team on the god damn planet. Put in a work order to fix my broken washer and this…read moreis how they leave it!???? Thank god I'm moving out!!

We moved out earlier this year. We lived there for almost 3 years. We absolutely loved living here…read more I honestly miss our apartment. The only reason we moved is because we had a baby and needed more room. If they offered a 3 bedroom we would have stayed . Maintenance teams is hands down the absolute best. Very responsive. Management was always so nice and listened to any and all concerns. They are all just so wonderful. Makes me sad seeing some negative reviews because I cannot relate. We never had a bug problem. The apartments are beautiful. Nice vaulted ceiling. They keep the complex very clean. It's close to the freeway. Pet friendly. In unit washers and dryers. Beautiful pools. They are the best! Highly recommend these apartments. I have told many people about them and how awesome they are. Even when we moved out, we owed a little bit but we felt it was very fair. We still got some of our deposit back. If you are looking, highly recommend!!!!

Great place to live, very clean & quiet! Office staff answers on the first ring and is very…read morethorough with assistance. Maintenance workers are very kind and quick to complete submitted work orders as well. The landscaping is consistently well manicured, several dog waste bins, open space, and added security. Very rarely will you get a bad fit for a neighbor and when you do, they usually get weeded out to Cantabria.

UPDATE: It's been one month that we've been renting and I can say it's very quite apartment…read morecomplex. I don't know my neighbors except for one. They keep up with maintenance and everything seems good so far. They only have a pool and playground for kids. No gym but that's ok. Joanie is warming up to me and seems to be good after all. My little family and I got the newly renovated apartment. ALL APARTMENTS ARE DIFFERENT. But for the most part all the apartments she's leasing are getting renovated or are. DIFFERENCE FROM MODEL that made me sad was the closet size is smaller and we don't have a full walled mirror it's just a mirror hung. (I'll probably change it ) Other than that it's very nice apartment

The worst apartments I ever lived at. I am a resident here, please go somewhere else. They always…read morehave new ppl in the office, they fix nothing, and they watch the phones ring. They have more break in la then any other apartment complex in the area. They are terrible and need NEW MANAGEMENT.

Fernando was an amazing help very good customer service helped out a lot with a lot with so many…read morequestions I I had in mind

I have lived in many apartments. It's difficult to give a general assessment of the "property" as…read moreone's experience can vary greatly depending on which building you live in, and which neighbors you have. Living here was a pleasure and a wonderful experience (even more so initially), because I moved in when the complex was fairly new and with many available units still, and the experience was still a strong "Good" when I left. As the duration of my 1 year lease carried on, the experience diminished in some way, but not as a result of Jefferson Avena as an org, or as a result of the management staff, but as a result of your own neighbors. On a daily basis, management staff can only clean up so many trash stains, and garbage thrown all over the waste area, dog urine, dog feces, leave so many notices for parking, noise, folks wrecking the pool area, on and on and on. The diminished experience that I had, is likely to be experienced at any rental, with outcomes largely determined by the staff to correct for and remediate these issues and enforce a respectful/neighborly culture, in a timely manner (which Jefferson admittedly did a bit more of when I initially moved in). Many of the "issues" are universal, with great consolation being that Jefferson Avena does have a portal to report issues and they address those issues quickly With that said, Jefferson Avena does still have good community culture, does feel very safe, and is still a great place to live. This complex is located near everything you could need so you don't have to go far which is good. They don't have a playground. But right around the corner is a beautiful park in Menifee for adults and children Pros: - newer complex - 2 pools - 7-8 min from highway - near parks, library, grocery - near many stores / plazas - safe community - near several schools and gyms - friendly staff - apartments priced at market, means that Jefferson Avena offers pricing, for a new complex, similar to many complexes which are older/dated) - the apartments seem to be well insulated - Good incoming light Cons: - The outside gates slam very loud, which would be very loud if right next to your unit - The apartment doors are like a vault. Feels incredibly safe, but as a consequence, incredibly loud when they slam, and because they are spring loaded, you hear large spring loaded doors slamming all day which is enough to wake you up if you are a light sleeper ( biggest issue for me here. The doors should have a mechanism so they don't slam shut ) Where Jefferson "can" improve, and can influence better outcomes: - Jefferson was initially more engaged in sending email correspondence reminding neighbors to be considerate of one another, mind noise, etc. I think this reinforcement of neighborly culture and accountability is a great way to uphold standards/the experience - move out costs/communication: There was a bit of break down in communication during my last month as a tenant regarding my move out and the necessary communication chain (but we worked it out) - We all know that paint and carpet and upkeep cost money, but I think that even a great leasing experience, can ultimately feel soured, by costs upon move out that sometimes feel surprising/questionable. With respect to security deposit, I think a better approach is to explicitly state costs during move in for paint and cleanup, etc etc etc. So the client is aware and under the assumption that these costs will be incurred (as they often are). This explicit communication shifts the expectation such that the lessee "expects" to pay for these items, and if not billed ultimately , the lessee receives a refund in the end. I'm sure marketing/costs play into the structure/decision, but adjustments elsewhere to consider for this outcome could result in better outcomes - Additional signage (regarding pet clean up/noise) - Additional signage for speed limit within complex - occasional dumpster overflow, increased pick up interval Jefferson Avena as a whole did a great job. They were very accommodating when I moved in. Very prompt to fix issues. and made moving in and living here a great experience. I would recommend living here to family or a friend. If Jefferson continues to uphold the current culture/structure, and improves accountability of neighbors to one another, this complex is slated to continue as a great place to live

Living here at the Canopy has been awesome. The staff here is also very hospitable. Thea, Michelle…read moreand Romie are always so welcoming and always greet me with big smiles. I love the location of the property, I am not to far away from Temecula and just over the and not to far from San Diego! 10/10 place to live at

Ive had a sweage smell coming out of the bathroom sink for months, they have tried to fix it about…read more5 times. Not to mention im paying a totally overpriced amount to live here. I really regret picking here to live, it constantly smells of weed smoke and the parking lot is ridiculously small. The doggie park smells so bad of dog pee I cant even go in there. The pool and gym are nice and I never hear my neighbors. That's the only benefits.

I have just been approve so I cannot say others experiences on living here and others behaviors…read moresuch as neighbors and outside uncontrolled sources. McKayla however deserves a great shout out. I have been anything but easy through out our process from cabinet colors I wanted to lay outs and "natural lighting" silly little details that were important to me but silly little details that were not missed. Even days later three visits with my own indecisiveness she still remembered what I wanted. That alone shows the attention to detail they show. Managements and complaints I see on reviews are out of these girls controls. However they are 100% doing their job as I spent time with both gals. If you want people who pay attention to your needs upon looking for a home this is it. You can't control outside noise. Can't wait to move in

Rating: negative 5 Terrible customer service. Our…read moreapplication was approved conditionally with the understanding that our Pet Application needed to be approved. We have 3 dogs and the complex only allows 2. However, all are emotional support animals and appropriate documentation was provided. We still haven't received pet approval and had to obtain housing from another company because our move date was only a few days away. They are now saying our deposit is non-refundable even though we were never fully approved. Great way to treat someone with a disability. We dodged a bullet by not moving in here. BEWARE

We lived here for 6 years, and this was by far the best run apartment complex we ever lived in. I…read morehighly recommend it! The apartments are clean, comfortable and spacious. The appliances are of good quality and repairs are made promptly, often on the same day. I doubt I ever waited more than 2-3 days for a repair, and the maintenance team does an excellent job every time. The grounds are kept clean. The landscapers keep the grounds beautiful. It's very quiet. I only needed to make one noise complaint during all those years. The security patrol showed up promptly and took care of it. In the few times we needed to report any kind of rule breaking or disturbance by a neighbor, the office staff was totally responsive. Unlike many other complexes, they never made us feel like we were a nuisance. Instead, they were grateful that we were looking out to help maintain the quality of life in the community. They're on top of everything and always take care of whatever issues come up. They have 2 nice pools and a decently stocked gym. Plenty of guest parking. The office staff always has a friendly greeting and is extremely helpful and efficient. They go above and beyond. If you're in the market for an apartment in Temecula, you won't do better than to get one here! I wish I still lived there but had to relocate for work.

I lived in this complex for 8 years and I have nothing but good things to say. I lived in a 1…read morebedroom. It was really quiet, always a ton of parking, staff was also super friendly, anytime I needed help with anything in my apartment they were always on top of it. Maintenance was always really fast and professional. Prices are very good especially compared to other complexes in Temecula. I love that there was trees everywhere. If you're looking for a place to live highly highly consider here. You'll love it!

Fast forward 10 years, and I had the opportunity to move back to OSR--this time with my newlywed…read morehusband. It feels wonderfully familiar in the best way, with great technology upgrades and thoughtful improvements since I first lived here when the community originally opened. The entire move-in process has been smooth and stress-free. The community is relaxed, clean, and well-maintained, and the neighbors are friendly and considerate especially the dog owners/etiquette. Most importantly, there's a real sense of peace of mind living here. A big shout-out to Athena and Katelyn, who were both wonderful on many occasions throughout the process. Their kindness, responsiveness, and professionalism truly made the experience even better. Highly recommend calling OSR your next home!

The tour with Athena went very well. Good customer service, happy, polite. And just want to thank…read moreher again for everything. We probably will apply.