Okay, so it's my policy not a review a place until after the move-out process, because how they treat you as you move-out is just as important (if not more important) than moving in. From start to finish, this place was wonderful to us.
For starters, they have really nice apartments, all upgraded, for a very good price. I think they're the best deal in Temecula, honestly. Secondly, they have the BEST parking situation for apartments that I've ever seen. There were zero parking issues, and even on the days that I would come home super late (past 11 pm, etc), I would be able to find a spot near me. The reason is because they have like 250 open spots, plus 250 something carports, and a side street where you can park your car. Plus, they don't have any garages, so they never charge for parking!
They try very hard to stick to their rules as outlined in their lease contract, and while it can sometimes be annoying to be told you can't do something minor (like hang your laundry on your porch), you can't ever say they didn't warn you. They tell you right before move in what you can and can't do while living there, so whatever they do ask you not to do afterward is already in the lease. My only gripe was the service dogs--I think they basically just told everyone to tell their doctor to write them a note to say they need their dog for anxiety because no way on earth are ALL those dogs highly trained service dogs, but whatever.
They maintain their grounds extremely well--I've never seen such nicely manicured lawns and bushes. They really put a lot of thought and effort into their maintenance.
Move out: Selena did a great job of telling us what charges would come out of our deposit. There's an option for self cleaning, which if you do, she will go through your apartment and tell you what more needs to be cleaned in order for you not to get charged. Or you could save your sanity and just get charged the standard fee of $155, which we opted to do because that clean out list was a monster. Warning: if you leave a mess on the stove, in the fridge, and in the washer/dryer/tub area, you'll get hit with a $50 heavy cleaning fee. We didn't know about that, so when we did the final walk through, Selena pointed it out, and ultimately they let us clean it ourselves instead of just charging us. That was very nice of them, but that's what they're like. They don't charge you extra after you leave--they're very upfront and honest. We got the rest of our security deposit (minus the cleaning fee of $155 and carpet fee of $80) in less than 2 weeks after move out. This is a great place to live for a great price, and they treat you really well! read more