I wish I could rate this place lower. My interaction with this clinic was nothing less than traumatic. Dr. Morton is a monster.
I had a kitten, named Nimue, who, regrettably, had a severe bone disorder, which I did not know about when we adopted her. She was like Mr. Glass from the movie Unbreakable. Her bones were extremely weak and prone to breaking easily. I got her during a really vulnerable time in my life, and had a very strong bond with her. We took her to a specialist, who told us the condition was genetic and untreatable, and we should just keep her as long as she was happy and had a decent quality of life, and to put her down when that was no longer true.
Unfortunately, one day, she suffered a terrible pelvic fracture. She was in pain and could no longer walk. It was clear that it was time to put her down, and I wanted to do it quickly so she wouldn't suffer. The only place that had an opening that day in the area was canton animal hospital.
This was during Covid. When we arrived, someone gave us some paperwork on a clipboard and told us (my husband and I) to fill it out. I wanted to be in the room with her, masked, of course, so I asked the tech if that was okay. She said yes. They took Nimue to examine her, and told us someone would come out to get the paperwork after they had examined Nimue. I went back to wait in my car. There was a miscommunication. Apparently they weren't planning to examine her until after I brought the paperwork back to them. After waiting an hour.... An hour I didn't get to spend with my sweet baby, the miscommunication was realized. I was upset, the vet tech was defensive. I expressed my discontent, angry, but with no personal attacks, just asking them to be more clear and asking them to think through their choices, as I would rather have spent those precious moments with Nim. But, I also understood that covid was a crazy time. I again confirmed with the tech that I would be able to be in the room. We waited an additional 45 minutes, finally Dr. Morton called to talk to me after examining her. Firstly, I could barely understand the man. His Indian accent is so strong that his English is unintelligible. We went through her medical history, confirmed I wanted to put her down. Then it was clear he was trying to wrap up the call and hang up. So I told him I wanted to be in the room with her. He lied to me and told me that the Covid restrictions prevented this. I responded that 2 of his technicians had already told me it was acceptable as long as I was masked. Then he told me that, because Nimue was young (probably 7 months old), if he couldn't find a vein he may have to do an intracardiac euthanization. "You're going to stab her in the heart?!" I screamed at my phone. "Yes, if I can't find a vein" he responded, as though he was talking about the weather. I screamed that he had better find a vein and that he was not to proceed without me there.
Personally, I just think that an intracardiac euthanization would have been marginally faster, and he was making his decisions based on that. It would explain the lie. A-hole.
Anyway, he did find a vein, and I was permitted in the room. I was sobbing my eyeballs out as she died, stroking her and putting my face against her fur. The doctor was talking about how I needed to hurry up because he needed the room for his other patients. And that was AS SHE WAS DYING, it's not like I lamented there for 15 minutes or anything. This was within a minute or two.
There was a young man there, with the doctor as Nimue died, who was compassionate, who expressed sympathy for us, and I wish I could thank him. That was the only hint of human support or empathy we received at the hands of this monster, and honestly it meant everything to me, on such a dark day.
You know, I think I'll just mail this review to the clinic, so hopefully the young man will know that his kindness mattered. Matters. Because it does. And so that the doctor will know that he is a monster. Because he is. I'm am considering legal action.
Do not expose your fur babies to this monster, Under any circumstances. read more