We used Alex and Mass Bay Wildlife Management in Foxborough, MA to take care of a squirrel problem…read morea couple of years ago. Recently, we decided to sign a yealy contract with the company when we were having some mice and hornet/wasps issues. They return emails promptly and set up appointments quickly. Their staff is professional, timely, and explain what they are doing patiently. I have been very satisfied with their services.

We lived for years without mice, then one day they we found evidence in our basement and kitchen…read more After several frustrating days and sleepless nights trying to take care of it myself, I broke down and called Mass Bay. And this is where the story takes a positive turn. Signed up online and received a text with a link of who was coming and what day. Included information of what was going to be performed and how much. On the day of the appointment, my daughter let the technician in and I immediately found him to be polite, professional, and naturally friendly to my dog. I was instantly put at ease. Having never had to use a pest service, I was concerned about who would be going through my house and this poor soul had to crawl and climb all over a completely turned upside-down house, on a hot July day. Every step of the way he was a bevy of information and empathy. I was quite comfortable having him move about my house without me, he earned my complete trust. He set some bait and traps and had immediate results the evening after the first visit. He returned 2 weeks later to clear the traps (3 kills!) and seal up the outside. And since Mass Bay completed their work, no mice! In terms of value, the price was in the 3 figures. What would you pay for peace of mind? Mass Bay's options and pricing seemed fair and I will consider setting up a yearly contract with them, again for that peace of mind. I also learned quite a bit about mice in general, which was a nice add. I like when people geek out about their work, it's a good sign of happy employees. Happy employees do excellent work. MassBay was truly excellent.

We contacted Clancy Brothers for a mouse problem. They sent Xavier and he was the nicest most…read morepersonable guy you could meet. He was very thorough and inspected everywhere to prevent further problems. He came back for a follow up and again was the most pleasant guy!

We had a sudden surge of mice activity with the recent cold weather in an investment property we…read moreown. It happened over the weekend. We called Clancy Brothers out of the blue Monday morning and told them it was an emergency. Everyone was very helpful. The technician arrived within two hours. The service was great. The tech was knowledgeable and effective. We can't thank them enough for helping us and doing a great job. We will definitely use them going forward.

This is not a company you can rely on…read more We spent over $10K getting bait stations and squirrel guard installed which went well. They were supposed to come once a month to check for pests and deal with them. Unfortunately, they do not seem to have enough techs to service all their customers. They "cancelled" the second monthly service without informing us. When we asked when they would be out to spray for ants they said we were not covered for ants. This is not what we were told when we spoke to the salesman. For $175 a month you would expect the most destructive pest would be covered. I can't recommend this company.

The specialist showed up within the window and was incredibly knowledgeable about bats. While he…read moredidn't need to do anything as he explained the bat wouldnt have survived that long in the basement, he took out a yellow jacket nest he found for free. Great service, would recommend to anyone!

Run -- do not walk AWAY!! We are having an issue with squirrels getting into our attic so we called…read morethem for help and after a call back, the owner berated me for asking "questions", accusing me of trying to steal his ideas (huh?) and sounded completely belligerent as I tried to explain what we were looking for. He ended up hanging up on me after I told him I just wanted help trying to get rid of the squirrels. If I could give zero stars I would. There are many other reputable companies out there -- no one needs to be treated the way he treats prospective customers. Look this place up on the BBB! The reviews say it all.

Wow how can i describe how horribly unprofessional this company is . Last year they came out to…read moreeradicate bats in our attic and assured us we had a year guarantee . I saw a small opening in our attic and called and spoke to steve who i dealt with last year . i just wanted them to make sure we didn't need to seal up that area. First of all he sounded under the influence of something he was slurring his words and was extremely belligerent. Then he proceeded to yell at me and stated do you think you can call me and I am going to come out for free whenever you want . He then hung up on me . This is after i referred him to one of my neighbors . Not sure if he is an owner or employee but learn customer service 101 if you are going to run a business ! Do not call these people they do not stand behind their promises

We had ants taking over our kitchen this spring. Henry came out and did a thorough inspection of…read morethe house, found where they were coming in and treated the whole perimeter plus the interior. He was really good about explaining what products he was using and that they were safe around our dog. The ants were gone within a couple days. Henry also gave us some tips on keeping them from coming back. My only note is the initial phone call to book was a little rushed, the person on the phone seemed real busy. But Henry himself was fantastic.

From the owner: Established in 2010, Fenway Pest Control has emerged as Boston's trusted residential and commercial…read morepest management specialist. Founded with a commitment to protecting Massachusetts homes and businesses, this locally-owned operation has built an exceptional reputation through meticulous attention to detail and comprehensive integrated pest management solutions. Their strategic location enables rapid response throughout Greater Boston, serving diverse properties from historic brownstones to modern commercial facilities. The company's core competencies encompass complete pest elimination services, including rodent control, insect management, and preventative treatments tailored to New England's unique seasonal challenges. Fenway Pest Control distinguishes itself through eco-conscious methodologies, advanced inspection techniques, and customized treatment protocols that address root causes rather than symptoms. Manager Henry Russell emphasizes their philosophy: "We believe effective pest control requires understanding each property's specific vulnerabilities and implementing targeted solutions that protect both people and environment." Looking ahead, Fenway Pest Control envisions expanding their service territory while maintaining their hallmark personalized approach. Their growth strategy focuses on developing innovative treatment technologies, enhancing customer education programs, and strengthening partnerships within Boston's business community.

After the call center neglected to register appointments, I waited all day on three days when…read morefinally the call center said there was a glitch in scheduling an re set appointment. In the days before the technician arrived, two other gentleman's came on different days. They said they came to 'check it out and that they didn't do the actual work. I waited for hours thinking a tech was coming, when the two gentleman encourage me to purchase. I had one technician pull out my gas stove And put it in. On another day, another tech removed my gas stove and put it back in. That note I could shut off the oven, and the temp went to 400 degrees. I called the Fire Dept. They shut off gas and warned me not to use stove. This week my dishwasher stopped working. Called dishwasher company. Electric cords were eaten as well as all the droppings. So now I can't use stove or dishwasher. Now what?

Very quick response to my request. They came out the next work day. I would call again if I have…read moreany more rodents in my house. Once they got them out they come back and close up the entryway. I also asked about the amount of leaves in the gutters , they clean gutters too.

Thought a raccoon had gotten into the attic. First one I called was charging $1800 and never went…read morein the attic. Expert Wildlife came, went in the attic and said there was no raccoon. The raccoon had worked on trying to dig her way in but after 1 1/2 hours of noise, she gave up, charge for checking $225. Seth came when he said he would and told the truth. Recommend highly.

This team did an amazing job this past fall and winter ensuring our neighborhood squirrels found a…read moremore, shall we say, natural place to settle down and raise a family, versus our attic space. :-) Highly recommended if and when you need their help!

reached out to them as I needed a wasp nest removed…read more They never bothered to get back to me. Won't call them again.