Worst possible airline. Do not facilitate any information about delays and or canceled flights, not even when asking the customer service rep. Consequently I had not enough time to coordinate connecting flights and ended up stranded. Will not use it ever again. I will highly discourage anyone to use either. read more

We had a great experience flying from Vieques to San Juan on Cape Air. The staff was courteous and was able to move us to an earlier flight, so that we didn't have to sit at the Airport. The pilot was great and the short flight was smooth. read more

Flight was amazing and the San Juan end of trip people were very helpful. If you check bags beware!!! We checked 2 bags from a partner airline. We landed at 5:00 am and our cape air flight was at 10:15am. our bags were not there when we landed. We were treated poorly by the people working the counter in Culebra. We had to ask when it was coming they basically just said "it's based on weight, Might be later today maybe tomorrow we don't know". They took our number and description of the bags. We didn't hear from them for a while so we just drove there to check and no bags yet. At 4:57 pm we received a call that we missed and another at 5:01 pm. Called back at 5:05 and said we were on our way. Person was rude said that we needed to hurry because they closed soon. We arrived at 5:20 (had to drive from flamenco beach) bags were locked up and no one was there for us to get the bags. Person knew we were on our way. Next morning same person was there when we picked up the luggage. She very rude, argued with us and didn't even apologize. If you travel to culebra from San Juan beware your checked luggage might not make it with you on the same day. She told this happens frequently. read more

If I could give this company zero stars I would. the most horrible experience and airline that ever existed. The captain never showed up for our flight and they made us miss a connecting flight which we had to find a way on our own. the staff are also clueless. not even educated. do not use this airline at all cost! read more

Guy at the desk gave me and other passengers boarding passes for the 8am flight that we booked in advance. At 8:15 we go back up to the desk and he says there isn't an 8am flight but we have in hand boarding passes that say 8am flight. Then he gets an attitude because we question it and now tells us that we can get on the 9:30 flight. Total lack of customer service! read more

This is the second time I've flown Cape Air to Vieques from the San Juan International Airport (SJU). The first was in 2005 - yes, that's 10 years ago! The advantage to using Cape Air, as opposed to Vieques Air Link (VAL), who have been servicing Vieques forever, is that you fly in and out of the International Airport, and thus, don't have to get from SJU to Isla Grande, which VAL uses. It's not that far between Isla Grande and SJU, but it is a schlep with luggage and takes time and a cab ride to Isla Grande, and there can be a bit of traffic depending on day of the week and time of day. So, if you aren't into schlepping between airports, book Cape Air. It will cost more, but hey, it's not that much more and if you can't afford it, why are you flying to Vieques to begin with? Take the ferry for $2 and get a dose of culture immersion real fast. Cape Air flys Cessna planes, I think they seat 8 or 9. It's tight in there and sort of warm and stuffy even with the AC blowing right in your face. They tell you where to sit based on weight distribution - your weight relative to everyone else's. They check your luggage and they check your carry on stuff too, once you bring carry-on to the airplane. They will shove it in the wings. Watch them do it. It's funny. Don't bring fancy luggage. Don't bring fancy anything. You're going to a laid back island. Oh, if you are afraid of planes that shake in the air and react to wind currents and look like they are going to crash as they are approaching the runway, stay off these flights. I've never heard of any crashes. One recommendation: if you are flying into SJU, give yourself enough time between planned arrival of your inbound flight and the departing flight from SJU on Cape Air. Don't cut it close! First, you need to get from one terminal to where Cape Air is located, after getting luggage. And if your inbound is late, as mine was 3.5 hours late, you could miss your flight into Vieques and another will not have seats. read more

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My Cape Air flight was over an hour late and then made me miss my connecting flight to DC. We were early at the airport and were asking the staff how long the delays were but received no response. Cape Air then denied my request for a refund and refused to provide any sort of assistance. Absolutely disappointed in their disregard for their passengers. read more

More like 3 1/2 stars and closer to four. Service between San Juan and Culebra was on time and a short enjoyable ride with a good pilot. In both directions... Would recommend them for this route. Planes are 8 seaters so depending on your weight you'll be assigned your seat. All bags are weighed so prepare to have everything stowed in the luggage compartment. If you'll need anything during the flight, plan ahead to take it out of your bag. We confirmed out flights (both ways) via the 800 number, but basically you just need to show up. Just be early as directed. If you only have carry on, on the outbound flight you don't need to exit the airport, just proceed thru the gift shop(s) following signs to gate D12 from where all Cape air flights depart. Make sure you check in at the gate there, again though. read more

This is the worst experience ever in my life they stole our baggage and I was only for 2 days cape air the worst ever

We enjoyed our flight on Cape Air but there is definitely room for improvement. Pros: The flight actually left early since all passengers arrived early. Pilot Colin was great, informative and friendly. He let me ride as copilot! We got there safe and sound and with no bag delay. They didn't charge for our extra luggage. It is a fun and memorable experience, especially flying at night. The sky and lights flying into Vieques was beautiful. Cons: Besides the actual flight crew I found their employees to be somewhat rude. Expensive. $149 per person for a 15 minute flight. Booooo. They don't have much competition for flights to the smaller islands so their flights are pricey. Overall we are glad we took Cape Air but would probably look into other travel options on a return trip to the area. You could get a cab to Ciebo and fly VAL and save some money. They are great if you are flying into SJU later in the day and need to get to Vieques because there really aren't any other options at that time. read more

Horrible airline. 9 passenger propeller planes. HOT as hell in the plane, they rock like hell, they painted the outside of the planes to make them look good but inside they look like they are from the 1960's. My luggage never made it to Mayaguez from San Juan Puerto Rico. 5 days later, multiple calls to jet blue, because the person working at the Mayaguez airport did nothing to help. He gave a customer service number which by the way was the wrong number. We made 2 trips to f/u with our missing luggage and the guy never came out of the back to help us. All he needed to do was file a claim report and with that number we could have requested our luggage on the next plane but Mr. wonderful did nothing! We finally got our luggage 5 days later and paying JetBlue to bring the luggage to us in Rincon. Avoid CAPE AIR at all cost! Your safer taking an Uber and your luggage will make it. Needles to say I refuse to get back in those noisy planes. I took a Uber back to San Juan and had a great ride. read more

I took the flight from San Juan to Vieques on July 22, 2017 at 12.15pm. We arrived 1h30 at the check-in before our boarding time. We made it just on time almost missing our flight because the operator at the checking was lazing out doing nothing despite the line being formed. I told him we might miss our flight if we don't check in soon. He did not care. There were about 10 people in front of us but he took the operator almost an hour to check them in. After the check in he misled us to go to the wrong gate. read more

Cape air from Vieques Puerto Rico to San Juan Puerto Rico is the worst excuse for an airline there could possibly be. All personnel were lackadaisical and couldn't care less. Airplane was on the ground all the passengers were there waiting but still they took their time and fiddle farted around until 25 minutes after the flight was supposed to leave. And of course we missed our flight back to Dallas. Had to stay overnight in San Juan, no telling where her baggage is. Absolutely the worst service imaginable If I have to swim next time it would be faster and not as frustrating as dealing with people who don't care. read more

Cape Air in San Juan, Greg people, Great service. Cape Air in Saint Thomas, well what can u expect in St Thomas! The lady that was at the counter was SO rude, I went to Jet Blue, that's how rude she was. read more

Pre booked my flight ahead of time. I was going to check out the national parks in st croix from Puerto Rico. We check in. The flight is delayed by 20 minutes. We wait. Right before boarding, they say the plane is going to be overweight. So we will have to wait a few hours for the next flight. After that, they said next flight is in 7 hours. They over booked, now I won't be seeing anything in st croix. Ruined that leg of the vacation. They told me I might can be on standby for a flight a few hours from my original time. Flight didn't exist per JetBlue. The gave me a 25 dollar food voucher, but I now won't be able to see anything in st croix. I won't fly with them again. You need to tell me ahead of time. I was at the terminal for an hour. read more

Let the Yelpers know that I am big on communication in every aspect. Now on to my review: I booked a flight from the San Juan airport to the airport in Vieques. I called the customer service line to ensure that my flight was booked because I had not seen the purchase on my bank statement (it take a few days to go through). The lady I talked to was very friendly. The staff at the check in area were super friendly and funny. Now, that I think about it, I am adding another star & a half just for the service from the (majority of) Cape Air staff members (3.5). The staff at the gate appeared friendly although there were hints of passive aggressiveness. We got to the gate very early and waited for our flight to Vieques. We were even thinking about asking them to put us on the 3:20p (or sometime around that time) flight to Vieques because our flight was at 4:40. We should have went with our gut and asked because our flight didn't leave until 5:15p, we were supposed to be in Vieques around that time. How Cherise, you may be asking, well...I looked at the screen and it says that our flight was cancelled, yes cancelled. There was no announcement, email, text message or telegram. Just cancelled. Mind you, the latest check in time for our hotel is at 6p. That was all I could think about because I don't like being late. The staff member at the gate stated that our flight would be combined with the flight at 5:10p, because both flights did not have a full plane. Aside from the fact that I would be late, I would by okay with this if they just announced it. Luckily, my sister was there to be my voice of reason. The flight itself was not bad, it was just under 20 minutes. Smooth ride and you got to see the main island. If I were to book a flight with Cape Air and wanted it to be on time I would book it before 3:30p. Flying is more convenient than taking the ferry and taxi which is what I will have to do tomorrow. I just wish flying was cheaper. As I stated before I would fly again, I would just book earlier. read more

Cape Air - Our plane - Airlines Near Me - Carolina, Puerto Rico

Took a short flight on a small plane from St Croix to St Thomas. The flight was a little shaky but not bad. The plane was hot as hell and didn't cool off until the last 5 minutes. The pilot was extremely rude. He didn't say much to any of us when we boarded the plane. He gave instructions to turn off all phones and when i asked if airplane mode was ok he responded "you ask too many questions". I had never been on such a small plane before and was already nervous. The douchebag pilot didn't help ease that feeling at all. The flight itself went better than i expected. I'd heard horror stories about being in the little planes and how it can make you nauseous. I experienced a little nausea but it was all over pretty quickly. It doesn't always have to be a case of "you get what you pay for". A little kindness would've made it so much better. read more

Capeair leaves you stranded.Capeair has less flights but charges more. Since Hurricane Maria,so less of direction from the upper management of company.Employees are great,but no leadership from above.Less services to Caribbean islands,effects business of the Islands. read more

They changed my flight 3 times. They offered me an earlier flight, which I agreed to take, and handed me a ticket for a flight that was supposed to leave in 15 minutes. When I asked about a boarding time the clerk said we'll let you know and disappeared for 45 minutes. I was left wondering if I'd missed the flight already and had nobody to ask. When the clerk returned I asked him about the status of the flight and he said "we're just waiting on the pilot, shouldn't be too long." About 20 minutes later they call to board the plane but won't let me on because it's been over-booked. They tell me "we'll put you on the next one" and when I asked when they "just wait" and turn their back and talk amongst themselves. They end up putting me on my own flight on a puddle-jumper they were transporting to San Juan. Fortunately that flight was smooth and the pilot was friendly and competent. However the staff at Saint Thomas was completely useless and disorganized. The tickets they had gave me for the rest of my itinerary also kept getting rejected by the systems at San Juan and Orlando. Really made for a terrible day and I would recommend you avoid this airline if you can help it (at least if you are leaving St. Thomas). read more

I had booked my flight with Cape Air last minute because my travel partners flights all got delayed by 12 hrs (thanks American Airlines) and I didn't want to wait in the San Juan airport for them when I could be out enjoying my vacation. So I booked my flight from SJU to MAZ (Puerto Rico), but American Airlines was of course behind schedule so I missed my connection. I called Cape Air when I landed in SJU and they were so nice and helpful. They just moved me to the next flight for no charge. The tiny puddle-jumper prop plane was also the best flight experience I've had. The captain's were friendly and took us along the coastline so we could see the island. It was beautiful and the most fun I've had while flying. That being said, if you're afraid of flying, this probably isn't the flight for you because the planes are super tiny. But for me it was great and by far my favorite flying experience to date. read more

Avoid at all cost! Terrible service, rude airport attendants (trip was from STT). It's impossible to check in online, you have to do it at the airport, but at the airport they have check in "cutoffs," even though there is no security, and no need to wait--you just walk up to the plane. No checked bags, or anything else that would require an early arrival. Also, it's very hard to see on the website what the check in cutoffs are. I didn't know ahead of time because no one said anything when I bought my ticket, got there 5 minutes after their so called "cutoff," and the guy at the counter just said too bad. That was before boarding even started! I could have just walked to the waiting room next door and still have been early for boarding, but he wouldn't give me a ticket. Now I have to wait for the next flight, and waste 3 hours of my day trip. Worst service on the entire island by far. If there was literally any other airline, I would have gone with them, but there is nothing I can do the day of. Next time, I'm taking the ferry, or booking a seaplane. read more