I had to get my AC/heat pump replaced. Unlike the other companies I got a quote from that involved…read morehigh pressure sales and trying to sell me something more than what I needed. They were low pressure and presented me with exactly what was best for my place, not their commission. On the day of the install 6 people arrived working on the outside heat pump and the indoor condenser at the same time. They arrived at 8am and were done by 3pm. I live in a condo on the second floor and the AC is located in the ceiling. In spite of all the dirt and debris, the hallway was immaculate. They even wrapped the condenser with two layers of insulation so it would not sweat and damage the ceiling tiles.

This company may very well have skilled workers but their communication skills stink. A technician…read more(Ethan) showed up at a rental property I own last Monday and according to the tenant was there for 5 minutes. I received no information or call back from Ethan. I waited a couple days and called their office again and was told they were writing a proposal and I would hear back shortly. I waited another 4 days and called again and got the same reply. So now it has been a week and the manager Chris finally called me back to say they were declining the job and they would refund my $89 estimate fee. No problem there but I really should have been informed at the start that their evaluation would take over a week. Communication is every bit as important as expertise

There is such a difference when you have a plumbing company do your work and amateurs or do it…read moreyourself. Sometimes there is a short wait but it is worth it. Everyone is very friendly aside from being professional.

Outstanding customer service. Excellent work - so professional. They were thorough in diagnosing…read moreour issue and did a great job on the repair.

Wonderful experience with Airmasters. We had a 25 year-old hot water heater and a 30 year-old HVAC…read more We had gotten a reasonable estimate for new hot water heater and HVAC system. We set a date and the morning of that date. I received a text saying the three technicians were on their way. Names and pictures of the three technicians reported that text they came one time removed the old equipment cleaning up as they went. And installed the new equipment. Walked me through the operation of this equipment. They left my house cleaner than it had been before they came. I cannot recommend highly enough this company. Friendly, professional, quick service. Everything that anyone could ask for.

Amazing company to work with! Maceo is highly skilled, thorough, and extremely pleasant to work…read morewith. I can't thank them enough for doing my fall maintenance and helping install a new smart Wi-Fi thermostat that I'm very excited about!

My girlfriend's heater stopped working, so she called this company. They told her the required…read moreparts were "rare" and recommended replacing the entire system for $8,000+, citing the age of the unit. When she declined, they suddenly "found" the part and quoted $1,800, then took a deposit. A quick search showed the OEM part is widely available for around $150, and the job typically takes 1-2 hours. Charging $1,800 for that kind of work is hard to justify. To their credit, when I called and requested a refund of the deposit, they returned it without issue (hence the 2 stars). That said, the initial sales approach was misleading and predatory. For context, another company has since quoted $460 for the same repair.

Very responsive service and "diagnosed" a defective blower motor that was "one of the most…read moreexpensive motors I've seen" and "don't know if I can get one" immediately went into "upsell a new furnace mode" and was assured it was a "competitive price" Big mistake should have immediately called two other companies for quote. Installation was flawless, but the price was exorbitant at $8300. $6-6500 would have been a fair price for a $3400 heater marked up 1.5X and a 6-8 hours of labor at more than $200/hr labor. Met with owner and he justified the price mostly due to "knowing his costs", generous salaries for his employees, enormous overhead, advertising and a "small profit margin" Lesson learned. When the technician goes into upsell mode and tells you they are offering a competitive price, don't believe them. Get three quotes. Also, they remove any negative reviews and want you to not post anything detrimental on social media.

Len was incredible!!!!! Focused and methodical he addressed every problem, professionally with…read moreinformative problem solving narrative along the way. Because of how Len handled himself and solved my problems, I signed up for yearly service. Len is consummate employee AAA Brothers should be proud of. Paula was incredibly as well; accommodating and professional in her booking an appointment based on my immediate needs. Bravo AAA Brothers. You now have a customer for life.

Update: Owner…read moreresponds 15 months later to "correct" that yes they called at 2pm (the very end of the window then they were supposed to BE HERE) you know because people don't take off work to be home within those hours.... And then offered to help as if we didn't have to fix it then, 15 months ago. Sam is definitely making his grilled cheese...at night.

I spoke with R&R about upgrading my house to heat pumps for heating and cooling. Ramon, who made…read morethe first visit and helped design a system that my budget could handle, was professional and passionate about his work. Juan, Paul, and the entire installation team answered my many questions and went about their work carefully but efficiently. As a first time homeowner on his first bigger-ticket upgrade project, there were bound to be little mishaps, but the team was always ready to work together to come up with a solution. I will definitely be back with any hvac needs in the future. I highly recommend them.

Predatory business practices, I contacted regarding a mini split unit repair. Technician concluded…read moremy issue was a refrigerant leak without gauging or weighing any refrigerant levels. Then proceeds to draft an estimate for a nitrogen pressurized test and a full refrigerant refill. I would have had no issues paying for the test if the technician proved my refrigerant was low/empty and confirmed evidence of a leak. Essentially this company wanted me to pay $1200+ worth of tests/refrigerant without any real discernible proof that a leak was actually my problem or if my refrigerant was low/empty. Also the technician came off a bit defensive which made very suspicions of his honesty regarding the work. This service call felt more like a sales pitch an actual diagnostic exam of my issue. Originally I had high hopes for this company and found it very appealing that they are a family owned business. However they seem to operate more like they are owned by an private equity firm that wants to extract as much cash out of me before they actually fix the problem. I'm very disappointing and would not recommend.

Based only on reviews online we called on Friday looking for service on our heater. To our…read moresurprise, they said someone could come out the following day. Gave my husband a 4 hour window from 8-12 and told him we were at the top of the list. No one showed or called us and at 12 we finally called ECI to see what happened. We were told that we were bumped down the list of calls because they accommodate contract customers first. While that's great in theory why on earth would we buy a contract from a company who can't even honor an initial appointment window? And doesn't bother calling to let you know? We were lucky enough to go with a different company who not only arrived on time but finished by 3pm.

Humidifier leak. The tech, Jason, immediately identified the root cause behind the leak and…read moreproceeded to replace the tubing on the humidifier. Very professional and knowledgeable. He wore foot coverings while in the house and made it a point to clean up and wipe down any mess that was made from the repair. Will definitely use ECI again.

I needed a new water heater and these folks were able to come out the very next morning and were in…read moreand out in about an hour. Fair pricing and even applied a coupon for a discount without my inquiry. I will absolutely use City Plumbing again if needed.

City Plumbing, Heating and Air Conditioning recently put in our hot water heater. Richie and Joe C…read more were efficient, friendly and really knew what they were doing. The installation was quick and the area was left clean. Would highly recommend for any work needed!