Amazing! The BEST experience from purchase to delivery one could hope for. Add to this the factor…read morethat you dealing with a genuine family owned local business. Myth: The big box stores (and we are members of 2 of them) have better deals than a locally owned business. In the past we have purchased several large appliances from the giants. Recently, our Generac whole home generator came from COSTCO. However, when you factor into your purchase the service, after sale LOCAL support (no 800 Menu nonsense) advice, and substantial rebates, buying from Atlantic Appliance is one of the easiest decisions you will make regarding major appliances. Our experience (briefly): Our salesman Carl directed us to the best deal available on a high quality GE Profile Dishwasher. He arranged for reasonable and reliable installation through a local plumber and took care of every detail. An issue arose on the day of delivery: The dishwasher model we ordered was discovered to be dented at the warehouse. We had both taken off from our volunteer duties at NHRMC in expectation of an 8AM installation. We were upset. What to do? Mark, the manager of Atlantic Appliance, did not hesitate to upgrade the model we paid for to the next level (a professional model) and still arranged for installation on the same day! Think you could get that from a big box store? Not a chance. By the way, when you call for service on a big box store purchase, who do you think they send? That's right - Atlantic Appliance!

We ended up purchasing a washer and dryer as they are the only business in Wilmington that sells…read moreSpeed Queen. Noel Hollopeter did his job, but grudgingly.

Very professional and efficient- Eric does a great job- very knowledgeable and thorough. Very…read morecareful and compreh wok. This is the second time he was at my house

Do Not Call this repair service....... ...We were Not…read moreadvised of the price of the part they had to order until after the installation, then were slammed with a $177 Bill, after we paid the $133 service call..... We argued that we should have been advised, they refused to comply.The part was was a small dryer on/off switch, no larger than a coffee pod.....We argued with the owner, they said well then we can take out the part, How stupid was that??????? We paid the bill totaling over $300. Had we been advised of the part price we would have declined and purchased a new dryer, as this was an old dryer, about 13 years old, I do not suggest this company to anyone unless you like to pay for things you are not aware of, the owner did nothing to appease us, Very Poor Business,,,,,,,,This is Not how you establish a customer base, This is how you LOSE Customers.........

I was in Wilmington visiting family and decided to go to Ferguson Home location in Wilmington…read more Wow, they sure didn't want to work with me. I asked about a 54 inch vanity and the lady snapped at me that that was a custom size. Got back home today and called another Ferguson store and was treated great. The lady said that is an unusual size but "let me call Raleigh and Carrboro store to see if there are any on the floor for you to look at." Wish staff at Wilmington store had been nicer. Oh well.

Although there are many poor reviews that has not been our experience. It is better to have an…read moreappointment but if you know your needs they are great to work with. Colon was great to work with, appliances we wanted were ordered promptly and the handoff to delivery was smooth. If you're in the market for more high end appliances they are great to work with. If you walk in you may have to wait for help but you certainly can browse leisurely while you wait. Any returns have been seamless as well.

DO NOT BUY FROM THIS PLACE! I saw they had a used electric water heater for sale online at OfferUp…read more After inquiring via telephone and getting spec. info. on unit for sale for $200, turns out its over 12 years old. I went to their location to let them know and check it out and the guy became rude, offensive and and gave me the finger. He had anger management issues and even pursued me after I walked out the door and got in my face. Nice way to treat a potential customer!

this place is amazing the owners are truly helpful and know what they are selling. they go down…read moreinto detail about each brand and what to buy and not to buy, what to look out for even if your not buying from them. the daughter is truly amazing very knowledgeable on everything. however the phone number is 336-995-1437 and their address is 1102 s 3rd st in Wilmington they can not get into this account as the lady that worked for them before made this account and they can not get into it. I have dealt with them for years and never have issues they stand by their warranty and go beyond for all their customers. HIGHLY RECOMMEND.

Island Appliance Repair is outstanding! My wife and I recently relocated to the area and we…read morepurchased a Whirlpool refrigerator (WRFF3136SZ) for our new home. After being plugged in for 3 days, it never got cold and we were able to get it replaced by Whirlpool. After 6 months, our food began to thaw so I opened another support case. The Island Appliance Repair tech took it apart and determined that the entire refrigeration system needed to be replaced. While they were ordering the parts, I contacted Whirlpool again and they refused to replace the refrigerator because it was not a 'recurring issue'. While I have been battling with Whirlpool's "support" (which appears to be outsourced because I always have to tell them the brand of my refrigerator), Island Appliance Repair has been consistently proactive and extremely helpful. The moral of the story is this: DO NOT buy this refrigerator! But, if you have any appliance repair needs, please call Island Appliance Repair!

I'd give no star if I could. We own a small property management company and had used Island…read moreAppliance Repair numerous times. Not any more, this last time they came out (today July 13th, 2026) was outrageous. I gave them the model number, what the part was and a photo. They charged $129.00 for a service call but were unable to complete the repair because they had the wrong parts. The total for their quote on the repair was, $129.00 (Service Call), $135.00 (Labor), $129.34 (Parts). A total of $420.87. I was disgusted, went over to DSL ordered the part for $120.00 including tax and shipping it comes in tomorrow and will take me about 5 minutes to install., 3 screws and plug in. Looking for new appliance repair companies now.

Have used them for decades always nice and willing to work with you The were bought out by Sharpe…read moreand they are terrible

I can't even fathom those "1" reviews! What? Years and years of service and not one problem EVER!…read more The entire family is so caring, responsive, and the one and only that puts their customers above profit!!!! I will so truly miss you and the wonderful family that served me so well for so long. I wish you all well and hope you get a chance to receive my gratitude. P.S. I have not found a replacement for you yet that comes close to your service, your communication and your price!

Wonderful experience! With us going on vacation, and finding a puddle of water in our kitchen,…read moreunder our refrigerator, we needed help right away. Cal & Logan came immediately the next morning and repaired our issue. They provided very responsive service, exceptional customer service and an experienced technician/owner. We will definitely be using them for any future needs, which we hope will not occur.

Our dryer suddenly stopped heating so we called two places that neighbors recommended. The first…read moredoesn't service LG, and the second never called us back. So, I came to Yelp and found this business. (Thankful the other two companies didn't come out because they have pretty bad reviews.) Cal answered and came out the same day. Diagnosed the problem, explained everything in terms I could understand. Great company and great service. Thank you, Yelp!

We chose the Speed Queen washing machine based upon Richard telling us it was the best, the one…read moreused by laundromats; it is actually the worst we've ever had. Our clothes never get really clean. Maybe due to there being no center agitator? Whatever it is it sucks. Very disappointing.

I have been purchasing appliances from Atlantic Appliance for a few years now and have had nothing…read morebut an excellent business relationship ; including a "challenge" with LG. LG finally agreed the stacked washer/dryer was faulty and Mark Edwards was wonderful to work with and got the unit replaced. Did not happen overnight by any means; but it's all behind us! I was not the one having to deal with the "challenge" which I would have had to do, I believe, if I had purchased elsewhere. It's all about customer service and that has been outstanding during each purchase over the years. Installation has always gone very well with delivery folks who are extremely efficient, polite and courteous!

We have bought several products for our personal home and for clients. Trey and his staff are…read morealways attentive and work with us to find what we are looking for. Great selection and great service!

Yes Trey, maybe you are correct, and should have mentioned the refund on my last post. However, it…read moreappears that you and I have a different definition of "good customer service". If my phone calls and emails were returned within the first few days and we had this settled within the first 30 days, and not 4 months later, then I would call this "good customer service" and would have given you a 4 or 5 star rating. Hope you understand, that to me in the beginning, it appeared you were ignoring me and hoping I would lose interest in pursuing this issue. With all being said I will bump this up to a 2 star rating since this was eventually solved.

Came to this consignment shop in Wilmington after repeatedly seeing it through my online searches…read morefor consignment shops. I especially was drawn to this place because it seemed to be more relatable to my interest as compared to some other local consignment shops in the area that definitely seemed more beach and coastal themed. The Wherehouse is quite literally a giant warehouse. Plenty of good pieces as well as some junk. A lot of chairs, old furniture, and random items (my favorite was the child's Oscar Meyer Weiner car lol.) I was looking for something very specific and so this place didn't satisfy my needs, but this was a cool spot to look around. I think the value was pretty good overall for what they had available. And don't even get me started about how the artwork was outside! I took a bunch of photos. Probably like others do as well. Ha ha. Didn't interact with any staff during my time there, but that is honestly honestly just fine with me. They seemed like good people from far away.

Don't do it! Sounds good, but a month or 2 your appliances won't work properly. It purchased a…read morewasher/dryer set in MARCH. I had to change both TWICE before the 30 day warranty expired. TODAY JUNE 3, THAT SET DON'T WORK PROPERLY. So $620 WASTED!!!