I called and asked for a service call on Wednesday, 1/8/25. The owner, Mr. Bueno went out and…read morechecked my unit, found a bad blower motor, replaced it but that didn't work so he was going to get another one, however couldn't guarantee how long it would last due to the age of my unit. I know from working in HVAC myself it is a process of elimination sometimes to find what is wrong. My unit is 20 years old so we decided to go with a new unit. He ordered the unit and came the next morning to put it in. Notice this is the week it is 20+ degrees outside at night and not much warmer during the day. Thank you so much Mr. Bueno for your prompt service. We will use you for all our heating and air needs and recommend you to everyone. This is a 5 star review. *****

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Tower Heating and Air has been maintaining my heating/cooling systems for 29 years since they were…read moreinstalled. I recently called them to check on my gas fireplaces - Jeff C. came through! I needed the seasonal maintenance to get it working, he worked around my schedule and got it done! This is a great company for peace of mind, and great service for maintaining my house systems!

Greg: o did a well thought-out diagnosis and install…read more o communicated well, with a good customer-oriented style. o followed-up. I will readily recommend 'Powers HVAC' to all that need a HVAC fix!

Installed a dryer vent for me .. went above and beyond . I would recommend. .....called and text…read morebefore arriving..finished and cleaned up

When my air conditioning at my house in Cary stopped cooling the house this summer, I actually…read morestarted by calling another company. The other company's estimate came back a little high, so when my friend told me about Triangle Repair Group, I decided to check them out. And I'm so glad I did! I used their website to request an appointment, and their customer service representative, Alex, called me soon after to schedule a technician to see what was going on. The tech, Paul, quickly identified that the issue with my 2.5-ton Rheem package unit was a leaking evaporator coil. He showed me the problem (you could hear it audibly hissing!) and asked if he could follow up that afternoon with a quote to replace the coil. Paul was friendly and helpful and explained things at an appropriate pace. Alex sent me a quote later that day. I was surprised when the cost came back significantly lower than the other company: turns out the part was covered under warranty! I was pretty happy they found that out. Since I had to go out of town, and the HVAC was located entirely outside the house, I asked if I could schedule the repair for while I was gone. Sure enough, Paul was able to get the job done a couple days later. I came back to a comfortably cooled house. Because I'm "that guy," I decided to open up the HVAC to check out Paul's work. A+, super workmanship, clean job! I think and hope we'll be able to get many more years out of this system. I was very pleased with TRG, Paul, and Alex, and I look forward to using them again when I need repairs or a new system... though, obviously, I hope I don't need either anytime soon.

5/10/2023, 7:54 AM Not a scam. But I'm sure it was under the…read morename of the person who hired him 2 months before I bought the house. (Stephanie) When I reached out to him he was extremely rude. As if to say and what do you want me to do!!! I would never recommend this company to anyone. So Lynn I'm sorry that you and the company didn't get it correct!!

I can't say enough good things about this company! My HVAC unit bit the dust on a Friday and by…read moreWednesday I had a new HVAC system! They worked from before 8:00am until dark and the house was warm and toasty when I returned from my trip out of town! Buddy is adorable and he really exists! Donna Clark

Had an emergency today and called Carolina Commercial Systems. I cannot express how thankful I am…read morethat they were able to assist me today and in such a professional manner. I cannot remember all the names of the people who I spoke to when I called, but everyone was very friendly and very helpful. I've had bad experiences with other companies who have serviced my A/C and this time was completely different. Pierre told me what he could and couldn't do. He didn't try to pacify me; he was honest with me. He provided me with options. I felt like I was well informed about the repair. Pierre was an excellent representative of this company and I hope Carolina Commercial Systems knows what a great employee they have. I will be adding them to my list of contacts for whenever I have any additional issues. I really feel like they went above and beyond with their kindness and customer service today. Thank you!

I've exclusively used Ultra Air for years. Incredible service. They are punctual and knowledgeable…read more Excellent!!!!

We were assigned JW by American Home Shield to repair leaking condensate. They repaired the problem…read morebut reconfigured the drain system in a way that my cause future leaking. They also disconnected a slow start device needed by our generator to avoid overload, which cost us several hundred dollars to repair. Conclusion--service staff is not well trained and my cause cause more damage than benefit.

I've had multiple experiences with this company over the last 4+ years. It started off well, until…read morethe problems started adding up. A whole new HVAC unit was installed in my attic by this company, they stepped off the rafters and put a hole in my ceiling. Okay, no big deal, but they fought us and tried to blame us for the hole. They ended up fixing it- thanks. Issue after issue with this NEW system. Replaced the mother board, flushed the system multiple times ($$$!!!) and nothing fixed it. Got a new company out- and they quickly assessed the problem- the thermostat wasn't talking to the system, so a $200 fix and the system is working. Next issue a bit later, the system stops working again. Come to find out there was never a secondary drain shut off installed, a new drip pan was not installed, it was caulked where there were cracks!! So as it filled with water, water leaked down two stories to the main floor and we have water issues on the main floor. They also didnt install the only PVC drain properly. They propped it up so it was higher than the lowest point so water would never drain out of it anyways. ABS has royally screwed us over. I will never work with them again. I highly recommend you think twice before you do, as well.

This is the worst company to go if you are looking for honesty and customer service. Adam has…read moreconsistently lied to us. What kind of business owner leaves the country for over a month without someone covering for them??? We made the mistake of referring him multiple times to friends and family. You would think that he would definitely take care of us, but it's the opposite. We have caught him in multiple lies. We purchased a whole new unit approximately 4 months ago. This summer the unit broke down and we were out of air conditioner in 90 degrees weather for 2 weeks. We had to move out during this time due to the extreme heat. Now this month it's broken down again and we don't have any air conditioning or heat for the last 5 days. We made the mistake of buying a service contract with Adam which is worthless. Don't let this happen to you. Run!! I will be filing a compliant with the licensing board.