If you are looking to deal with an ethical company, look no further. Compassionate but professional group of people who are great to deal with. i highly recommend Emili Pelaic and her team. read more

I don't care to get into the details of how they managed the property etc, I just find it very unprofessional how they failed to give me back my security deposit. I moved out at the end of May and tried to reach them many times to resolve this issue, and they have failed to follow through with me. I still have the document stating how much is owed on my security deposit, and even called today to see if there has been any update on this. And of course there hasn't been any progress. They're very unprofessional, and I would advise against doing any business with them. read more

I agree with the last reviewer!! I rented from this property management and they can't seem to keep it together. Managers are never available they take forever to fix things literally, and only opens the office when the rent is due, and ever rents to anyone job or not as long, as you have money you can move in. They don't improve properties they only promise to fill up your rentals within 30 days that they do, however the rent to the wrong people and all I can say is hide your wife, hide your kids need I say more. I moved out as soon as I, noticed danger. They have management issues and very unprofessional and don't return calls ever. read more

Well, we're back down to one star for these guys and that's where it's going to stay. Happy to say I am finally leaving Capital Property Management. They have been my property managers since 2008 but I am not really happy with their services. Here are my gripes: Difficult and almost impossible to get ahold of. For the longest time they had no one answering their office phone at all. Now they do sometimes but that doesn't matter. You still cannot actually call and talk to the person that you need to. You always have to leave a message. Good luck getting that call back! The next day, if you're lucky, you might get a lengthy email explaining why you did not get that call back. Then, they keep sending you email messages to explain. Soon, you realize that all of the time spent on explanations in emails took a lot longer than that one call back you wanted ever would. Now, repeat this process again and again and again and you'll feel where I'm coming from. They collect the rents on the 1st-5th but you won't actually see the proceeds of this until at least the 16th, 17th, or 18th each month. I cannot fathom why it takes this long and although they have explained it to me time and time again; it still doesn't resonate for me. They tell you they will do one thing and then they do something else. I had asked for a check to be mailed to me. Instead of doing so, they went ahead and deposited money into my account. Wrong! Follow directions next time instead of doing what YOU think is in MY best interest. I'll be the best judge of my best interest, thank you! Written in my travelogue: It's definitely in my best interests to find another company who is professional and accessible. These guys are neither. Bu-bye! read more

I applied for a property with this company almost 2 weeks ago. When I messaged they said we will contact you when we get to your application. I drove by the property last night and the for rent sign is still there. I believe these people are money hungry and have a ton of people apply and keep the money there should be a law against this type of vulture behavior. It's sickening read more

This is the worst property management company I have ever rented from. I was a stellar tenant always paying rent on time. Upon move out I had to continuously call to get deposit back and they did not return any portion of my deposit within the 21 day time frame stated by law. They then gave me deposit back after over 30 days and withheld amount for bills I never got copies of but was told I would be sent copies for review. I never saw those bills. The man that runs this company David screamed at me multiple times on the phone and actually told me he would no longer speak to me and hung up on me never to be heard from again. Everything is fine when they take your money but don't expect to get any support from them or get your money returned in a timely fashion. They bank on the fact that most of us can't afford to take them to small claims. BEWARE!!! read more

This company manages over a large estate myself and some of my friends live in. This company is absolutely horrible and will try to steal your money in any way possible. Dave is the head field agent in charge of taking care of our property. Over the 6 months we have been using him he has been unavailable ninety percent of the time and the other ten percent he shows up to our property unannounced. Representatives from this company have actually broken and entered into rooms in the house to take items like a/c units because they are considered "contraband" despite having no mention in any previous signed lease. Moreover this company will attempt to take your security deposits if you don't do exactly what they say. The house we live in has been damaged over the period of 10 years and since we signed with the company 6 months ago, the tenants are apparently responsible for all the damage that has taken place over the last 10 years. The company and Dave have been threatening to withhold security deposits if the tenants do not take care of the entire house's renovation, essentially exploiting renters for free labor. The list goes on of other illegal activities this company is involved with but just be aware this company will fail to help you meet your goals if you're looking for property management. On top of that, they will attempt to add fines and rules to your lease long after you signed them. This company is not here to help you and will have no problem exploiting you for money. read more

These guys should NOT be allowed to be in business! Our HOA used them for a year and they were impossible to work with! No return calls and horrible service. Don't do business with them. read more

I'd give this company 0 stars if it was an option. First off, I called on the house and left messages and no one called back. I emailed the address listed with the house and no response. I looked online later and saw there was an open house for ONE HOUR the following day. Due to being out of town for work, I could not make that one hour time slot work. I decided to try calling the number again and this time someone answered. The woman was utterly useless. She said the only option to view the house was that one hour. I asked how I might be able to rent the house since I couldn't make the one hour viewing and she said I could submit an app. Ummm, sorry, submitting an app on a house never viewed is just nonsensical. What a joke. I told her it was impossible to submit an app for a home I had never even viewed and she was so dismissive. Seriously, talk about hating your job or hating life or both. If this is the kind of professionalism one gets when trying to rent a house with this company, I can only imagine how terrible the management would be once in. I would strongly suggest no one list their rental with this company because you will lose out on some great potential clients due to the poor practices of this company, the rude employees, and the insanely limited options available to the public. I am representing a business and was looking to rent this with solid financial history, which would have been great for the owners, but they'll miss out because of choosing Capital Property Mgt as their management company. Go someplace else, there are plenty of houses for rent. read more

Update: Just had my final dealings with this company as I fired them today. The last straw was when the owner conducted an inspection of my property with a difficult tenant without my knowledge after I repeatedly told him I wanted to be present for the inspection. When I confronted him, he first lied about it saying I told him to go ahead without me. Sorry, I have the emails that prove otherwise. Then he again reiterated that he was trying to save me from a lawsuit. No thanks. I will say the employees of this company seem decent and competent, it's the owner you need to watch out for. Dishonest, unethical and unprofessional in the extreme. My only advice to prospective clients if you must deal with this person is to document absolutely everything. You're going to need it. Run from this place! The only reason I gave one star is because one of the property managers I dealt with was a competent individual. The rest of them, including the owner, are evasive, terrible at communicating with clients and seem to be totally unconcerned with resolving the issues their clients have. Capital rented out my property for me, and while the tenants they found may have possibly looked good on paper, they turned out to be something very different. As another reviewer stated, Capital collects rent from tenants on the 1st of the month, but does not send owners the proceeds until the 15th at the earliest. We knew that going in, so while it is a strange practice, at least we were warned in advance. What we were not warned about was the way Capital handles landlord/tenant disputes. In our case, our tenant decided to stop paying their rent and requested to break their lease. They made a claim of mold in the house, which we were obligated to disprove with a very expensive and inconvenient site test and laboratory analysis. The test came back negative for any unhealthy mold or other contaminants. Nevertheless, Capital happily honored the tenant's request to break the lease and made virtually no effort to collect the unpaid rent. I never received anything in writing from the tenant regarding anything. All I got were assurances from Capital that someone "had talked to the tenants". Not acceptable! We live in a litigious society, people! If it's not in writing, it didn't happen. I had to call and email them multiple times per day to get any action on serving a 3 day notice, trying to collect rent, assessing a late fee to the tenant, etc. The owner seems to be unreasonably afraid of being sued by a tenant, and never failed to mention that possibility to us in our discussions with him. I won't speculate on the history that may have caused that fear, but it probably wouldn't reflect well on his track record. In all, the experience was a nightmare that is unfortunately still ongoing. I will never, ever do business with Capital again and anyone who asked my opinion would receive the same suggestion. I can't speak to the tenant experience, but if you're a property owner, stay away from these people! read more

Worst management company ever! The owner is very unorganized and rude. He says he going to do things and he doesn't follow thru. Took me over two weeks of calling/ emailing the company to get a response. Not to mention the lady who answers the phone is very rude and NOT helpful at all. Wouldn't recommend them. so glad to be done dealing with them. read more

Worst property management company I've ever dealt with. My air conditioner and heater went out in the summer. I spent the entire summer begging to have my air conditioner and heater repaired. I eventually had to call the city and report the company. After the city got involved my heater and air conditioner were completely replaced and working within 4 days.... SHAME ON THE PEOPLE RUNNING THIS COMPANY. read more

I would not rent, purchase or list with this company. The gal at the front desk is awesome, but dealing with Randy is impossible. He plays a good role to get your business, but for me, was not worth it. I also heard he evicted a veteran on Veteran's Day (unacceptable in my opinion). read more

Capital Management is by far the very worst property management company I have ever had the displeasure of working with. (and even that is an UNDERSTATEMENT) My husband, myself and our young son rented a townhouse from them. I should have run screaming from the hills when the day we were going to move in they would not return our calls and/or emails. After leaving a frantic message I FINALLY got a call back. Our agent had been "let go" (Christine Starr) and Dave Novelo the owner stepped in. This is where the trouble really begins. When we met with Dave the first day these are the things that were waiting for us in our new rental unit: -Holes in the walls -Animal feces on the carpet (cat, dog & ferret) -Unpainted wall full of spackle -Nails throughout in every room -Dirty dishes in the dishwasher -Dilapidated upstairs balcony. After the promise everything would be repaired right way & NUMEROUS work orders submitted they fixed only SOME of the issues (huge hole leaking water from the upstairs bathroom through the kitchen ceiling, & busted water line under the unit) We were still stuck with a long list of issues that were NEVER repaired. (Boards FALLING off the balcony) We were told that the repairs FORCED the home owner in foreclosure and she would not be paying for any repairs. (Though they are still renting it out to unsuspecting tenants while it is in foreclosure) Upon move out the crooks at Capital Management had the audacity to keep a portion of my deposit for cleaning and carpet cleaning. (even though we returned the unit in fair BETTER condition than we received it) This company is nothing but a bunch of money hungry SLUM LORDS with Dave Novelo manning the ship. If I could give them ZERO stars I would. TWO THUMBS DOWN. read more

I would not recommend them. They made an accounting mistake on my deposit refund and are forcing me to deal directly with the landlord to recover it. Brad the leasing agent is amazing and helpful but the owner refuses to take responsibility for this and deal directly with the owner who was given rent he shouldn't have been. read more

Beware of these guys. After 51 months of occupancy, we gave 60 days notice that we would be moving out. Our air conditioning stopped working that weekend and they dragged their feet fixing and never actually fixed the air conditioning while we were there, subjecting my pregnant wife to multiple weeks of 100+ degree weather without AC. On top of that, they take advantage of their renters and the difficulty of the small claims court process. They took excessive deductions out of our security deposit for normal wear and tear (general cleaning and carpet cleaning after 51 months!). They also refused to provide the owners contact information to impede our small claims lawsuit. Avoid these guys! read more

Great property management company - always very easy to get a hold of someone in the office, quick replies to emails. Had the pleasure of working with David Novelo - very professional and attentive. He noticed that I hadn't cashed my deposit refund check, which I had lost. As soon as he found out I lost the check he mailed me another. It had been almost two years mind you... I would definitely recommend Capital Property Management to my friends and family. read more

I had a 10-unit apartment building that was totally mismanaged by another property rental company. I had Capital Management take it over and Lidia Velichi did an outstanding job of running the rehab on the building and converting it from 40% occupancy to 100% occupancy and at market rents. I was very happy and super satisfied with the results and told David if he ever needed a referral, I would be happy to write one. Then unfortunately Lidia left to form her own company so the driving force behind my property's management was gone. I could have followed Lidia but I decided to stay with Capital. The person who took over was not quite so "hands on" as Lidia had been but all seemed to go okay. I sold the property in May of 2014. A few months later I reviewed the final statement from Capital and noticed I had been charged a management fee for June. I sent an email asking for an explanation and was told they would get back to me. No response. I emailed again. No response. I called and left David a message on his voice mail, and again, no response. The amount is not huge, but I think it is highly unprofessional not to respond. Good, bad or indifferent, face the facts and take care of the issues. I thought well of them until now. With their "no response tactic", I could not recommend them in good conscience. read more

As you will find in almost every review this company is next to impossible to get ahold of for any and everything. Extremely unprofessional. I'm amazed all the negative reviews don't have some sort of condescending response, then again it's no surprise. I tried to just forgive and forget but after the last encounter I had to say something. If you're going to trust anyone trust the reviews. Not only are they the same but accurate as well. I understand you rarely see "good" reviews however this is one business I never expect a good review. The good ones you might read are most likely fabricated. Don't expect a return on your deposit. They will charge for everything yet fix nothing. Make sure you document everything upon move in although you won't get back anything. Simply a dissapointing business but nevertheless the practices will continue until enough people say something and shut them down. read more

The staff there is VERY rude and unprofessional and there is NO communication with the management. I had an incident were I sent in a money order In because I was out f town, which I called 2 times to make sure they received it,, Had to leave voice mails both times because the phone wasn't answered... Never got a call back so I assumed it was received. Well, they didn't and i didn't find out until the following month. So I went in and called in over a dozen times within a 2 month period (which they must have actually answered the phone only TWICE. ) and asked to speak to the boss. It was excuse after excuse why she hasn't called me back... It wasn't until this month (4 months after the "money order wasn't received") that I walked into there office to pay my rent and it was rejected because I had an eviction in process. The boss (Collen) was on the phone with the clerk.. I asked to speak with her and she bluntly said "NO, I DON'T WANT TO TALK TO HER." I've been trying to get a hold of the actual owner to the company to complain... But nobody will give me that info. TAKE MY ADVICE.. (and the rest of the reviewers...) RENT SOMEWHERE ELSE!!! read more

Capital Property Management is getting some unfair reviews from Former Members (Removed for Cause) from the Fraternity Property that they manage for our Alumni Organization. Several, if not most of the negative reviews, have been posted in the last year are by these members. It is a sad day when a few individuals can use social media to share a shaded view on a company skills. What these members are not sharing with you is the actual issues and actions have been sanctioned and requested by the Property Owner, of which I over see it on behalf of the board. The team at capital has gone above and beyond to help us manage the property correctly and protect our capital investment. The issues they have identified and held renters accountable for are based on damage and vandalism to specific rooms and public spaces within the property. They not only identified the issue, they offered a path to have the issues corrected by the individual, and ended the process with handling the repair themselves and billing the individual accordingly. They have been nothing but professional and represent the interest of the owner to the fullest. We highly recommend this company read more

HORRIBLE, HORRIBLE, HORRIBLE!!!! DO NOT rent from this property management. As other reviews have said you have to document and save every interaction with them. They are slow to respond to your inquiries and never return requested phone calls. You will get an email days later that is full of nothing but excuses as to why and this or that. They take no ownership and offer zero empathy. You can be a great tenant, pay your rent on time, take care of the rental, but you still get burned in the end. The house I rented could not possibly have been professionally cleaned before I moved in, as there was still nail polish and crayon marks in the sink and on the toilet. Amazing what a little nail polish remover will do to clean that up. Carpets were filthy and "crunchy" when I moved in. Yet, upon my move out I scrubbed that place top and bottom leaving it in 200% better condition than I received it in and I got charged $50 because I did not have it professionally cleaned. REALLY??? Also be aware that you, the person moving out, get charged for them having to rekey the place. Mind you I only had one key that worked for the front door only, I was charged $100. Lame!!! Upon final walk thru and return of the keys to them, I provided my new address for the refund of my security deposit. California rental laws 2013 state that you are to have in hand your refund by the 21st calendar day after move out. On the 25th calendar day I called them out on this and asked for my full refund. Once again no ownership, no empathy and just excuse after excuse. Also the kicker, they lost my forwarding address. So who the hell was going to contact me and when, had I not been the one to reach out to them? So I provide my address again and was referred to accounting to get full refund. 48 hours later still no refund and no call back from anyone. I once again reached out and was told I still needed to provide my forwarding address. Finally got my refund, but was not for my full security deposit, as I had every right to be returned to me since they failed to follow CA law. I'm so happy to be done with these people. They were the worst. I have also reported them to the Better Business Bureau. They have no cares in the world of their clients. Don't rent through this company.. read more