These guys have been helping me restore my '67 Mustang for the last 7 years. I appreciate that they…read moretake time to give me suggestions and pointers because I try to do as much work on my own as I can. When I screw up though, they have always been there to bail me out and when my car comes back it comes back exactly as I expect it to.

I have done business with the Vails for over 10 years. They have helped me restoring a 65 Ford…read moreMustang and they did great work. They know what they are doing. Ron always kepted me informed on what was going on plus a very detailed price list. Vails is not cheap. If that is what you are looking for, then this is not the place for you. Quality work and ethics. Anyone is welcome to contact me for a reference Steve Gardner Indianapolis, Indiana b8470@sbcglobal.net

DO NOT BUY FROM THIS COMAPNY!! Bought a vehicle from them 5 months ago!! Having lots and lots of…read moreissues, called and was spoke to like I was stupid!! Come to find out I was sold a vehicle that had been wrecked!!

Zero if I could. They misdiagnosed my vehicle and were trying to charge me way over. Took my…read morevehicle to a different shop and they told me the correct part that needed to be fixed, charged me less, and were way quicker. Oil changes take forever. The guys are always chatting away and taking their sweet time. My car will sit out and they move so slow, 30 mins later is when I get my car. Don't go for service. Another instance, took our car said nothing was wrong. Same issue continues to happen and we take it back. Now all of a sudden something is wrong. When the same thing is happening. Charging us way too much. Get a second opinion and they're wrong again.

This company has poor communication, gives me the runaround, service tech was rude, no one does due…read morediligence to alleviate a problem. Being charged $350 for part, $750 for labor. They've had my Jeep for 3 weeks now. Absolutely unacceptable service and staff.

I bought a 2010 dodge journey from west main auto sales. In less than a week the vehicle had…read moretransmission problems. The driver side seat does not work and they lied to me and said it was fixed. I asked to sell the car back and the owner said "No!" I would not recommend buying a car from there. I paid $4800.00 for the vehicle. Craig metcer

Scammers. My son thought he was getting a car from here (even though I told him not to) only to…read morefind out 1 month later from the bank that they were getting sued so they didn't send the rest of the paperwork for his loan or title to the bmv. Shortly afterwards he received bankruptcy papers in the mail from them so they knew they were filing whilst taking peoples money!!! Run far away from this place and the owners.

Love my Murano!! Thank you guys! They have so many variety of different cars, You can definitely…read morefind the car that you want for a great deal. The stuff is very helpful and i would highly recommended it

I traded in my old Ford Fusion for a Lexus at Indy Automan and had nothing but a positive…read moreexperience. They let me test drive and inspect the car, and offered decent money for my Ford. The Lexus was in a great condition (see the photos) - and it's been trouble-free ownership. At the end of the day, a lot of it depends on how the previous owners treated the car. All in all, their staff was friendly and professional, and the whole process went smoothly. If I need another car for my family, I'll shop here again.

UPDATE: 8/6/2026 read second paragraph…read more.. I dealt with Kevin Dunn Which went above and beyond my expectations for the day and get me into the vehicle I want without any problems, which I would highly recommend this humble individual again. Two weeks later and sitting on a lemon . Asked warranties, pushed for gap which don't kick in until 25-30 days. Paperwork signed that the vehicle was mechanically sound, which was elaborated three different times to me while signing that piece of paperwork which miraculously wasn't in my copy of the paperwork. Not only was that emphasized about being a mechanically sound once being in finalized with the lady who was taking care of the end process, she kept stressing something about a transmission issue may happen down the road so you may want some coverage or something almost implying that there is an existing issue. They've not been helpful, playing phone tag and not responding for days after manager said they would " trade me out," not trade in the junk I was sold. The issue still exist with no resolve from anyone I've tried to contact for a week and the Mechanic that I have looking at it said the transmission was a Band-Aid basically to last a couple months. The issue had already been there prior and had to be known. Still no resolve after phone tag for a week talking to sales manager finally who has employees in the background laughing at the financial burden they've placed on me. In the recording of the call not once did they deny knowing about the transmission issue instead talked around. Further actions will now be taken for lack of help from this business.

Completely unprofessional. Owner/manager was discussing (ranting) the finance and credit details of…read moreone customer with several other customers when we walked in. They want you to fill our an online credit application which is an insecure Google Docs online form. They a few nice used cars that were overpriced compared to the market, and a lot of sketchy, high-mileage cars and trucks. It appears that they try to shuffle everyone to some dodgy high-interest hard case lender and look at you like an alien when you have good credit and are simply looking for a clean, reliable first car for your teenage daughter. I may be a woman, but I'm not an idiot. They would do well to remember that. If you're a cash buyer and willing to invest the time to play the game and negotiate, you'll be okay here. If you plan to finance through the dealer, especially if your credit is marginal, there are much better places to shop for cars with far better reputations.

I went up there yesterday 6/19/15 with money in hand ready to purchase a car from them. Willy said…read morehe had gotten me approved. I sat there waiting to get the paperwork finalized and completed, and all day all they did was "shoot the bull" with everyone but their customers and at 5:30 pm I was told the banks were closing and that they will call me at 10 am tomorrow to finalize everything. At 10:20 am I went back up there and they were not even open. After they did open I was told that they will call back in an hour. After an hour and a half I still hadn't heard from them so I had my husband call only for them to tell my husband that they are not going to work with me after all. Liars and scam artists is what they are!!!!! I wouldn't recommend a rat to them.

Was told how great their service department was and as soon as my Toyota van I bought from them…read moreneeded repair they told me they don't work on Toyotas. I would need to take it to the Toyota dealership an hour away. They couldn't even change a battery on a key fob. Also the sticker on the van said it came with a remote start which it didn't. They said that is printed on the sticker manually and it was a mistake. After I paid 500 for a remote start to be added.

took our truck in to have a valve replaced, took them 6 weeks to get the part and us constantly…read moreasking for a delivery date or even confirmation that they ordered it. they did not provide a secondary vehicle which is causing an inconvenience. they finally fix it and when they give it back the headlights aren't working and we took it back to get it fixed they said they didn't cause the damage. totally unprofessional, will not be going back. don't take your vehicle here unless you want it come back more messed up