I love the friendly environment and lack of "salesy" feel when I come here. I regularly get my oil…read morechanged here unless I'm in Florida. I try to time it for when I'm In Indy because they are so much more affordable and trustworthy then the ones near me in Florida. They explain what the issues are and do not upcharge for unneeded services.

Was told how great their service department was and as soon as my Toyota van I bought from them…read moreneeded repair they told me they don't work on Toyotas. I would need to take it to the Toyota dealership an hour away. They couldn't even change a battery on a key fob. Also the sticker on the van said it came with a remote start which it didn't. They said that is printed on the sticker manually and it was a mistake. After I paid 500 for a remote start to be added.

I've bought a couple of cars from Dellen. And let me tell you.... I am so thankful I did! Audrey &…read moreDon in Dellen's Chrysler service department are truly amazing & AWESOME!! They're very respectful, upbeat, friendly, knowledgeable & really know how to do their job successfully. Every time I go in, its a pleasurable experience. Audrey & Don always greet me with a friendly smile, get me right in & make me feel like I am the only customer they have. They definitely go above & beyond every time I'm there. Especially on my last 4 visits. Audrey really went above & beyond to set the bar high on giving awesome customer service! She's definitely a "keeper" and a major asset to Dellen. They don't just concentrate on the issue at hand either. The service mechanics always thoroughly inspect my whole car to better serve me. They warn/inform me of other issues they see arising in the future & do everything in their power to help me save money fixing it. If it's going to take them awhile to fix my car, they'll happily offer to give me a ride to work or wherever I want, then come back & pick me up when my car is done. They even stopped at the gas station so I could run in & grab a fountain drink before they dropped me off at my destination. You can't get any better customer service than that. They definitely strive & thrive to please a customer. I also love the express oil changes, especially the oil change specials they run periodically! On their last special, I bought 5 oil changes for $80. No expiration date & no appointment needed. You just roll in whenever you want. They'll get you in & out in no time flat. Love it! Needless to say, my 2008 Chrysler 300c (that I special ordered from Dellen 10 years ago) still runs like it's brand new! I am so blessed, thankful & grateful for! I can't say enough good things about Dellen, Audrey & their Chrysler service department! They ROCK and will always get my business & recommendation! Thank you... Thank you... THANK YOU Dellen for being the best of the BEST!!

This company has poor communication, gives me the runaround, service tech was rude, no one does due…read morediligence to alleviate a problem. Being charged $350 for part, $750 for labor. They've had my Jeep for 3 weeks now. Absolutely unacceptable service and staff.

The person who scheduled my appointment entered the wrong date, so I arrived a day earlier than…read moreexpected. I was told they likely would not be able to fit me in, and ultimately they didn't, which left me without transportation for two full days. The scheduler also failed to mention the $198 diagnostic fee ahead of time. The issue with my Jeep was a "lost communication with the AGS" error. Before bringing it in, I researched the problem extensively, including reviewing Jeep's own service guidance. Everything I found indicated this is a fairly common issue most often caused by corrosion or damage in the wiring leading into the shutter assembly. Multiple sources also warned against shops recommending a full assembly replacement unless it was confirmed to be defective. Dellen quoted me approximately $1,600 for a full assembly replacement and, when I asked for clarification and details of the diagnostic, the service representative stated they would only replace the entire assembly. He said the components were not sold separately. After paying the diagnostic fee, I took my vehicle to another shop for a second opinion. They diagnosed the same AGS communication issue, confirmed the wiring showed signs of corrosion, and determined the shutter assembly itself was functioning properly. They completed the repair by addressing the wiring issue for roughly one-third of Dellen's quoted price.

i purchased a 2011 ram 1500 in october from dellen, im from wisconsin, as soon as i hit the…read moreinterstate, truck started to misfire, long story short, turned out to be a catastrophic engine failure, and after going through my options, i decide to have a new motor installed . it ran good during test drive, simply because i was not at highway speed. i dont believe truck was properly diagnosed when it was traded in, and just put on the lot to sell, BIG MISTAKE by dellen i feel there is fraud committed and misrepresentation. BUYER BEWARE and do yourself a huge favor and do not shop at dellen for ANY VEHICLE

These guys have been helping me restore my '67 Mustang for the last 7 years. I appreciate that they…read moretake time to give me suggestions and pointers because I try to do as much work on my own as I can. When I screw up though, they have always been there to bail me out and when my car comes back it comes back exactly as I expect it to.

Where to begin! I cannot say enough amazing things about Vails Classic Cars. Ron Vail and all the…read morestaff there are absolutely phenomenal. My husband and I had a car that we wanted to sell- we knew it needed some work and weren't sure where to begin. We found Vails through a google search- gave them a call and they were super knowledgeable and informative. A few days later Ron came to our house with a trailer to pick up the car which was extremely hassle free. They diagnosed the problems and fixed it all up to pristine condition. Upon fixing the car they did a market analysis on how much money they thought we could get for it, where we should list it to get the most views etc. We ended up listing it on Bring a trailer and made more money then we had hoped for! Ron and the staff at Vails did an amazing job taking 200+ pictures of the car, answering questions that potential buyers had - they were honestly just amazing every step of the way through this process. I highly recommend Vails to anyone looking to purchase, sell and or fix up their car. Would give them 10 stars if I could!

As a girl, car servicing is usually a NIGHTMARE. Every other auto repair shop I've visited has…read moretried to sell me a multitude of things that I would later find out didn't actually need replacing. I had such a pleasant experience here. The receptionist was so courteous and accurately relayed everything I told her was going on with my vehicle to the mechanics and went above and beyond to make sure I would leave with a fully functional vehicle. I had taken my car to 2 other shops (Eagle auto & Tom O'Brien) who both told me I needed 2 lists of totally different repairs. IAM went through the list and explained to me why I did or didn't need each item and the receptionist even shared photos from the mechanic of items like the air filter to prove it actually needed replacing. This is the most transparent and honest service shop I have ever been to. I have had zero issues with my vehicle since servicing here.

true honest review , I was sold a car with an extended warranty , that they then voided one they…read morerealized they sold me a lemon , I don't usually do reviews , but I'm a young kid , I should of got on here and seen all these good awful reviews , so yeah do not buy a car from here. I am paying everything out of pocket with no help from the dealership , Clayton Drummond

DO NOT BUY FROM THIS COMAPNY!! Bought a vehicle from them 5 months ago!! Having lots and lots of…read moreissues, called and was spoke to like I was stupid!! Come to find out I was sold a vehicle that had been wrecked!!