These guys specialize in high end long term rentals on Maui. Not a big corporation so you get…read moremanagers who care and look after your property while keeping great tenant relations.

From the owner: Long Term Rental Property Management in Maui, Hawaii. read more

If we could give them a "0" rating, we would! This is the worst property management company we…read morehave ever used. We hired them to manage our house on Maui because my husband and I were moving back home to the San Francisco Bay Area. The property manager assigned to us was Annalies Niemann. She was absolutely horrible. Here are the things that we were unhappy about: 1. The company charged us a $200 administrative fee upfront for placing ads and marketing our property to potential tenants. Annalies didn't do anything. For 6 weeks after we signed up with them, there were no appointments to show the house, and we had to pack up and move on the 8th week. 2. We gave Annalies a copy of the property specs and she used that for our ad on Craigslist... didn't even revise it or advise us on whether we should edit it or not. When we asked her why there were no appointments to show the house, she said our specs/ad was too long. She should have advised us on that before placing the ad. 3. Annalies had absolutely no knowledge of the current rental market in our area. She completely low-balled us on the rent. My husband and I thought the rent figure she recommended was too low, so we did some research on comparable rents and even asked Annalies to come check out our house. She then told us that we had a nice house and that we should ask for slightly more than what she recommended. 4. When she did schedule this one appointment, she came to our house unprepared and didn't even have the phone number of the potential tenants on her. This potential tenant flew to Maui from Oahu and all Annalies had was this guy's work number. Obviously, she couldn't get a hold of him and he never showed up! 5. For the other appointments that Annalies was able to schedule, she told us that she was busy moving houses as well, so my husband and I should show the house ourselves. 6. Right before we moved, Annalies just gave us a checklist without doing a walk through with us. She told us that she didn't need to be present for the walk through since we know our house better than anyone else. She suggested that we just left the checklist on the kitchen counter. 7. My husband and I ended up showing our house to the current tenants, but we advised them to contact Annalies for the application, deposits...etc. When Annalies presented the rental agreement to the tenants to sign, it was full of mistakes. Annalies didn't even give us a copy of the agreement, we had to get it from the tenants. How ridiculous is that? The rental agreement had another property name and address on it. It wasn't even our property address. Our tenants had to comb through every single line of the agreement to make sure everything was accurate. 8. We told Annalies that the house needed to be deep-cleaned before the tenants moved in. She said no problem as she had a list of cleaners/handy man that Prudential uses. She told us that for the size of our house (3-bedroom and 2-1/2 bath), it should take about 8 hours to have it all cleaned and shampooed. She also reassured us that she would give us a quote from the cleaners. Two weeks after we moved, we still didn't hear from Annalies and finally the day before the tenant moved in, we got in touch with her. She complained that the tenant was "pressuring" her to get the house cleaned, so she had the cleaners come 2 weeks too early and by then, the house was dusty again and there were gecko droppings. I saw the email correspondences between Annalies and the tenants because they couldn't get a hold of Annalies either, so they forwarded their email to Annalies to me and there was nowhere in the email that the tenant "pressured" her to have the house cleaned. They just asked Annalies when the house would be cleaned. When we got the bill for the cleaning, the cleaners charged us for 25-1/2 hours instead of the 8 hours that Annalies mentioned. It was close to $800 and that didn't even include the $360 of carpet cleaning. The receipt was handwritten and it didn't have the cleaners' address or phone number on there. It didn't even look like a legitimate business. And when the tenants moved in and did a walk through with Annalies, they said the house wasn't deep cleaned at all. We totally got ripped off. - - - - - - - - - - - - - - - - All in all, we were VERY disappointed with their services, or lack thereof. We had to pay a penalty fee (35% of one month's rent) to terminate our contract with them. We would NEVER use them again and we hope no one has to go through the same ordeal that we did! It was absolutely a nightmare!

The best full service real estate company on Maui that does commercial sales and leasing,…read moreresidential sales, commercial and residential property management, and specializes in consulting on full scale commercial alternative NRG and PV intigration. These guys are good!

From the moment I met Jen I knew that heaven had sent me someone to help! Its hard to find a honest…read morehardworking person these days, and Jen far exceeds that. She is detailed orientated, prompt, fun, and you don't have to hold her hand the entire time, she sees it, and then gets right to it. She folds the towels in the cutest way, arranges things better then myself, and is a joy to b around. I almost fear leaving her a 5 star review because this one will be booked solid soon.

I needed a deep clean and contracted The Mermaid Touch. The were very professional, on time and did…read morea amazing job. I could not believe how clean the place turned out. Great communication and I highly recommend this company for all of your cleaning needs. 5 start service and a great price...

They are trustworty , we rent for over ten years we are treated well and professional customer…read moreservice, chad is a wonderful landlord.

I have no idea why this company gets 4 stars. First of all you can only visit a property after a…read morepretty extensive application process. After paying $100 to "apply" which means to really just visit, the property was not as advertised. Storage had people basically staying there....not part of a rental agreement. Basically flushed $100 down the toilet to a see a property, which did not match advertised photos. Agent was professional and friendly but obviously felt bad to show us what was available. Be very aware before spending your money to apply.

Home Managers LLC. is VERY BAD NEWS! The broker Rae Yoshida is a locally despised person for her…read morehighly abrasive and disputatious personality. My wife and I rented a home from H.M., LLC. in December of 2020 for a year with our lease ending on December 15th. We interacted with a representative from H.M. who is no longer with that company. The problems started when we moved a year later and tried to collect our refund, prorated rent and other money owed us for a shared (with another unit), electric account that is in my name. The rules required Yoshida to return our deposit and others monies owed within TWO WEEKS. Nearly four weeks and scores of phone calls later, we have yet to receive a dime of what we are owed. Apparently Yoshida DID attempt to mail our deposit check back - which was 'returned to sender' - but has made NO ATTEMPT (or even mentioned), the return of our owed prorated rent or the reimbursement of the monies owed by her clients to us for our electric bill. When pressed, she's made bizarre statements about "not having the money" to refund our prorated rent and stating that the "owners have our last rent check" and that the property owners are financially responsible, not her (a total and insultingly stupid lie, all monies went through her office). Frustrated, I contacted our county Renters Rights hotline and was told that if I wanted my money back, my only recourse was to file an action against Yoshida in small claims court! I have done so and am looking forward to getting an official judgement against her in court and finally getting our money back. I urge everyone to avoid HOME MANAGERS, LLC. like a plague. There are many other much better realtors and property managers available who deal with people honestly.

I was intimated and fooled into thinking that i had to do a deposit of $4,500 to get to see a…read morelease. Then it was only a sample lease. I tried to get a meeting with her to go over the real lease. She said she was a very busy lady and had no time to go over a lease with me. I told her I hadn't signed the lease. In fact, I never got the real lease. She told me i had to put down the $4,500 to get the lease which she insisted on. Then after i did she said $4,500 was the same as signing a lease. I had the most terrible conversation with this lady. She screamed and insulted me. I was in tears by the end of the conversation. I am now stuck with having to try to get out of this deal and retrieve some money and having to find a new home. What an awful experience. No one should be allowed to operate like this. I wish the homeowners who sign with her knew how terrible a person she is.

Danielle was a good Manager…read more The community was in walking distance to most shopping that I needed. Thank you! Maria

this place is great, 2 bedroom 2 bathroom 1 shower.the only thing missing is a pool then this would…read morebe the perfect place!

We didn't purchase a property through Casey however he was the manager for a property we booked…read morethrough AirBnB. The property was 5 minute walk from the center of Waikiki, a 10 minute walk to Ala Moana Center, and about 10-15 minutes walk to the beach. The location was awesome and the property was newly renovated as well as sparkling clean. But that wasn't what we were most pleased with. We had an issue with our wifi and our initial email was responded to within minutes and every email after that was responded within a minute. I was shocked by the quick response time! Soon enough, he made his way out to the property and started to fix the issue for us. He escalated the issue with the service provider and did all he could and more for us. We were so pleased because it was one of those experiences that just brightened your entire trip. Thank you, Casey!

Casey Lentz was an excellent property manager that strikes a great balance of protecting owner…read moreinterest, while supporting the client. He is very professional and responsive to any inquiry or need. During our tenure, we had multiple issues with either a major appliance breaking down, or other issues, and Casey acted with urgency and integrity to support the tenant, but also to protect owner interest long term for their unit. Overall Casey is a pleasure to work with and I highly recommend him to any owner looking for an excellent property manager.

When processing real estate transactions in Hawaii, you're more than likely to find yourself in one…read moreof Title Guaranty's many offices in the 808. They've been in business since 1896 and are still going strong! Our most recent experience at the Kahului location (Lono Building at the Kahului Shopping Center, second floor) was same 'ol, meaning a smooth, effortless process with great service and historic reliability. OVERALL: Dizzying amount of paperwork but all you have to do is sign & initial (and have a great realtor like we did by our side).

A big shout out to Brenda Akana and her team for helping with a long drawn out and tricky escrow…read moreinvolving 6 sellers all in different locations off island. Every time we hit a hurdle they overcame it promptly. They knew exactly what to do.

I operate a ventilation maintenance company here on Maui and at one time I did substantial business…read morewith Andrea and APM. I found out she's been telling people I ran a "bait and switch" scam on one of her clients. We were hired by APM to perform maintenance at a large condominium complex in south Maui. When we started, we discovered a massive lint build in their systems. I was told by one of their maintenance workers that it had never been cleaned professionally in the 19 years he had worked on the property! When I asked to increase my original bid accordingly, they refused and threatened me with legal action if I pulled my crew off the job. Prior to starting the job, the AOAO had decided to offset the initial expense of my work by pre-invoicing the owners. They couldn't go back without losing face. Andrea, we always did top-notch service for your clients. When you decided to cut my line, you not only hurt me and my business, but you also took a valued vendor option away from the owners. I hope you read this because if I hear anyone else mention bait and switch, I will sue you for defamation. Awe!

All of our interactions with APM have been met with kind and caring responses or suggestions. Their…read moreresponse time is usually pretty quick. We are grateful for all the staff at APM. Mahalo

Working with Tricia has been the best experience. She was always very kind and responsive to our…read moreneeds and did her best to accommodate us. Highly recommend if looking for a realtor or leasing agent

I'm blown away at the scam this property manager is running! We booked one of her properties…read morethrough VRBO for our Christmas vacation. It was very expensive but we felt like it was worth it. The day after booking and paying for this property we get an email from Patricia requesting another almost $500 or she will cancel our booking! We contact VRBO who tells us not to pay because she has a legally binding contract with us for the price that we paid since we had already paid. They say they are contacting her and everything will be worked out. Well four days later Patricia cancels our rental now we are searching for another rental with even slimmer pickings in Maui for Christmas. After reading other reviews I'm so glad we aren't staying in anything under her management. She is running a scam trying to get more money after entering a contact with paid customers.