We just closed on a beautiful home and Mark made this dream come true possible for our family! The…read moreunique part in our case is that that we live in California and wanted to purchase a home on the Big island. From the beginning to the end of the process, Mark was in constant contact with us for all of our questions, with great information and had many excellent suggestions along the way. He not only was professional, but courteous and very prompt. We flew to Hawaii and met in-person and he showed us all the homes of interest. Once we made our choice and flew back to California, he was in constant touch via phone, text and email. He was there every step of the way including all negotiations with the seller's agent, walk throughs and close. He did all that we asked and more. We highly recommend him and had an excellent experience and are so very excited. Thank you, Mark!

Mark is a great realtor. I found him while in California by searching US News and World Report's…read moretop 50 realtors in Hawaii. I left a message, he called me back and we talked. He asked good questions. We actually never met until escrow closed but we did FaceTime several times throughout the process so I could see the property and participate in the inspection, walkthrough, etc. I found his guidance and advice to be spot on. He really knew the market, knew what the market would bear, how far we should take our negotiations, things like that. I would definitely recommend him and his company to my friends.

I recently moved to a new Unit a beautiful, clean, and well-located unit. I was immensely…read moreimpressed by the kindness, diligence, helpful guidance, and extensive knowledge demonstrated by Jazi and Michelle as they assisted and supported us throughout the entire process of moving from my old Unit, same complex to my new Unit . We are deeply grateful; without the two of them, this dream--of living in, *by far*, the best place in the entire northern region of the island--would not have become a reality. Piilani Gardens is, *by far*, the best-maintained complex in terms of its landscaping; it possesses a broad vision, is kept clean, and radiates that sense of "home" that we all yearn for--the feeling of arriving home and finding peace and tranquility. Thank you to both of them for their care and assistance.

I lived here for 3 years, and having to move back to the mainland truly breaks my heart. This has…read morebeen a wonderful place to call home -- safe, comfortable, and in an incredibly convenient location. Everything I needed was always just a short drive away, which made living here even better. Throughout my time here, I always felt cared for. Whenever I needed maintenance or any kind of assistance, every staff member was incredibly helpful, right up until the day I moved out. I am genuinely grateful to each and every one of them for taking such good care of me. Thank you from the bottom of my heart.

Amazing experience how this knowledge agent gets the job done in today's difficult market. Many…read moreMahalos!

Our son had medical emergency and Anke refused to give us a full refund even though we are over a…read moremonth out for our stay, we provided full documentation. We are hosts ourselves and know this is possible. Anke exemplifies the scum of the earth and she wears it on her face too!

If we could give them a "0" rating, we would! This is the worst property management company we…read morehave ever used. We hired them to manage our house on Maui because my husband and I were moving back home to the San Francisco Bay Area. The property manager assigned to us was Annalies Niemann. She was absolutely horrible. Here are the things that we were unhappy about: 1. The company charged us a $200 administrative fee upfront for placing ads and marketing our property to potential tenants. Annalies didn't do anything. For 6 weeks after we signed up with them, there were no appointments to show the house, and we had to pack up and move on the 8th week. 2. We gave Annalies a copy of the property specs and she used that for our ad on Craigslist... didn't even revise it or advise us on whether we should edit it or not. When we asked her why there were no appointments to show the house, she said our specs/ad was too long. She should have advised us on that before placing the ad. 3. Annalies had absolutely no knowledge of the current rental market in our area. She completely low-balled us on the rent. My husband and I thought the rent figure she recommended was too low, so we did some research on comparable rents and even asked Annalies to come check out our house. She then told us that we had a nice house and that we should ask for slightly more than what she recommended. 4. When she did schedule this one appointment, she came to our house unprepared and didn't even have the phone number of the potential tenants on her. This potential tenant flew to Maui from Oahu and all Annalies had was this guy's work number. Obviously, she couldn't get a hold of him and he never showed up! 5. For the other appointments that Annalies was able to schedule, she told us that she was busy moving houses as well, so my husband and I should show the house ourselves. 6. Right before we moved, Annalies just gave us a checklist without doing a walk through with us. She told us that she didn't need to be present for the walk through since we know our house better than anyone else. She suggested that we just left the checklist on the kitchen counter. 7. My husband and I ended up showing our house to the current tenants, but we advised them to contact Annalies for the application, deposits...etc. When Annalies presented the rental agreement to the tenants to sign, it was full of mistakes. Annalies didn't even give us a copy of the agreement, we had to get it from the tenants. How ridiculous is that? The rental agreement had another property name and address on it. It wasn't even our property address. Our tenants had to comb through every single line of the agreement to make sure everything was accurate. 8. We told Annalies that the house needed to be deep-cleaned before the tenants moved in. She said no problem as she had a list of cleaners/handy man that Prudential uses. She told us that for the size of our house (3-bedroom and 2-1/2 bath), it should take about 8 hours to have it all cleaned and shampooed. She also reassured us that she would give us a quote from the cleaners. Two weeks after we moved, we still didn't hear from Annalies and finally the day before the tenant moved in, we got in touch with her. She complained that the tenant was "pressuring" her to get the house cleaned, so she had the cleaners come 2 weeks too early and by then, the house was dusty again and there were gecko droppings. I saw the email correspondences between Annalies and the tenants because they couldn't get a hold of Annalies either, so they forwarded their email to Annalies to me and there was nowhere in the email that the tenant "pressured" her to have the house cleaned. They just asked Annalies when the house would be cleaned. When we got the bill for the cleaning, the cleaners charged us for 25-1/2 hours instead of the 8 hours that Annalies mentioned. It was close to $800 and that didn't even include the $360 of carpet cleaning. The receipt was handwritten and it didn't have the cleaners' address or phone number on there. It didn't even look like a legitimate business. And when the tenants moved in and did a walk through with Annalies, they said the house wasn't deep cleaned at all. We totally got ripped off. - - - - - - - - - - - - - - - - All in all, we were VERY disappointed with their services, or lack thereof. We had to pay a penalty fee (35% of one month's rent) to terminate our contract with them. We would NEVER use them again and we hope no one has to go through the same ordeal that we did! It was absolutely a nightmare!

The best full service real estate company on Maui that does commercial sales and leasing,…read moreresidential sales, commercial and residential property management, and specializes in consulting on full scale commercial alternative NRG and PV intigration. These guys are good!

This group has managed my AirBnb property on Maui for the last nine months and they are absolutely…read moretops. Respond within minutes to a text or email. They provide a solution to any issue for myself or my guests, often within minutes or at the most 24 hours. They have connections to all the trades and can get a plumber, handyman etc over to my property often the same day, which is critical to keeping up the level of service I want for my guests. (Producing a repair person on the same day is no mean feat in the islands.) They are personable and professional, a pleasure to work with, and charge far less than a traditional property management company. I recommend them highly to any vacation rental owner.

We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

‼DO NOT BOOK ANY IF THEIR LISTINGS!!! This company canceled my reservation after payment was…read moreprocessed and then relisted it for twice as much. The explanation was "technical issue" and proceeded to blame AirBnb. They then didn't refund the amount or properly cancel the reservation effectively withholding the payment. Insanely unprofessional and incredibly shady.

My husband and I had the good fortune of working with Genesis Buduan of Coldwell Banker Island…read moreProperties, Kahului branch, in the purchase of a home on Maui. This is not our first purchase on Maui and we've worked with several different agents over the years. Genesis is absolutely the best agent we've had the pleasure of working with. He sincerely enjoys working with his clients and works very hard at ensuring your property purchase goes smoothly. He responds to calls, emails and texts immediately and keeps you informed of all phases of the real estate transaction. If you are looking for a real estate agent on Maui, that you can trust to have your best interest at heart, who is honest, easy to work with, and will make buying property less stressful, contact Genesis Buduan at Coldwell Banker Island Properties in Kahului. You won't be disappointed.

Nice place but not for what it's worth. You pay for every single thing. Staff pretty much all…read morenice while you are a tenant there. Once you leave.. you are pretty much blocked from phone calls. I've left multiple voicemails to call back and I have yet to receive one. lol While I lived there - I would receive call backs asap. lol. Place is still a cool place to live if you don't mind paying the expensive rate.

Met with Camille and the onsite team, they were all amazing in providing me with information and…read moreanswers to all my questions