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    Caples Car Care

    3.1 (17 reviews)
    Closed 7:30 am - 5:00 pm
    Updated over 3 months ago

    Services - Caples Car Care

    Auto brake repair

    Auto engine repair

    Caples Car Care Photos

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    Recommended Reviews - Caples Car Care

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    Pan that was resealed but not replaced.

    Caples Car Care I appreciate you reaching out for resolution. We are all humans and mistakes are made and I had no problems giving you a chance to make things right. What I didn't appreciate were the false accusations and disrespect from your staff to both myself and my wife. The only reason this service was goodwilled was because of the altercation your technician initiated. Your service writer Ryan called me stating this would cost $120 and that this was my fault. To set the record straight, the transmission pan (less than $30 part) was not replaced and simply resealed as you can see in the picture. This is perfectly fine so long as it doesn't leak. All that we were looking for was a simple apology or not immediately jumping to the assumption that the pan wasn't scratched or leaking due to being dragged around a warehouse or not being properly sealed when remanufactured. Instead we have a service writer and technician doubling down. If you look at the undercarriage of the vehicle there is no other damage and the transmission sits above the engine crossmember as I previously mentioned. These are all reasons why I would hesitate to take this vehicle on a long road trip or recommend Caples Car Care to any of my friends or family. I understand we're an outlier to your other happy customers, but a $5600 service is nowhere near what a typical customer spends at your facility and we expected better.

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    1 month ago

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    10 months ago

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    3 years ago

    I have been using these guys for years. They have always done a great job and are very friendly.

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    Debbie C.

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    3 years ago

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    3 years ago

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    3 years ago

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    Debbie C.

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    4 years ago

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    Debbie C.

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    4 years ago

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    Debbie C.

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    7 years ago

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    Debbie C.

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    7 years ago

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    Debbie C.

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    11 years ago

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    8 years ago

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    Debbie C.

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    6 years ago

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    Debbie C.

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    6 years ago

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    Debbie C.

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    5 years ago

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    9 years ago

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    9 years ago

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    Ask the Community - Caples Car Care

    Review Highlights - Caples Car Care

    Outstanding customer service, excellent communication and repair suggestion/advice that can be trusted.

    Mentioned in 2 reviews

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    Perfect Touch Performance

    Perfect Touch Performance

    (1 review)

    Let's start by saying that I absolutely hate writing reviews unless they are positive. Typically I…read moredon't bother, I just don't go back to that place. However, this is one that after 5-6 months, I have to write. I write in hopes of saving someone else the money that I spent and steer the to a more reputable business. I will also start by saying that I am partially to blame for this bad review. I went to Perfect Touch Performance over a month and a half or so and kept giving Wes, the owner, chance after chance to do a better job or make things right. Wes is a very likable guy. A family man who lives in the area, so I really wanted it to work out. I am to blame for not reading the signs of the poor work. I also am not too mechanically inclined, so I trusted what Wes was saying. I had a 1809 word review written up and it turns out Google doesn't allow that. So here is the TLDR; -Exhaust: Full exhaust install, installing new cats and back. The exhaust is already rattling. Reputable shop that fixed his issues said the system was improperly installed and will need redone. Exhaust hangs too low, outside of channel that it would fit in. When asked about the rattle I was told pretty much "it was good enough to pass inspection and since we used customer supplied parts (the muffler he recommended) that its not under warranty. -Paint: Paint work done was cracking within a couple days and his fix for the chipping paint was terrible (see pictures). Windows were left open when doing this work, causing a mess in the car. Brought the car back in for Wes to clean. Residue from his work ruined my boost gauge screen. Just see the attached picture and you'll understand. $3k+ and you can get a lot better of a job at Maaco. -Engine bay: The catch can was not mounted correctly and due to its placement rubbed one of the hoses. The rub was causing the new hose to wear down already and for the catch can screw plug to come loose and leak oil. Another other shop had to fix this. -Oil change/sensor: I took the car back multiple times for the sensor to be replaced and fixed. Ultimately the sensor never was working by the time I was done with Wes. The reputable shop again had to do the work. It works now. I have doubts it was ever touched. -I spent over $7.5k of work and literally everything he touched wasn't done right and needed or needs redone/fixed. Every last thing that he worked on was done poorly. Everything he did has had issues that needed fixed or has issues that still need fixed. I can't state this enough; don't try and save a few dollars by going to this cheaper shop. Honestly, I wouldn't trust them to wash my car at this point. Go to someone whose reviews weren't written by friends/family. I was told that he worked with my budget constraints and that was the problem... $7.5k... I expected the work done to at least be done right. Spend the extra cash now so that you aren't just spending it later.

    From the owner: We are an automotive specialty shop with the goal of turning your ride into one you have dreampt…read moreof. While specializing in the modern GM and Mopar platforms we offer a wide range of services for many different makes and models in the attempt of becoming a one stop shop. Our specialties include but are not limited to swaps (drivetrains, chassis, and completes), performance modifications, restoration services (body and paint repair), general maintenance, detailing, and electrical services. We also offer dealer and wholesaler bulk pricing for services at a discounted rate based on volume. These services include mechanical repairs (state inspection repairs), body and paint repairs, and detailing.

    Caples Car Care - autorepair - Updated September 2026

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