My husband took his truck to have the transmission replaced. The first one we bought was not in…read moregood working order, which BetterBuilt advised us of before installing it, so we're thankful for that. They seem to have done a good job with the install of the second transmission, however they changed the price on us repeatedly and we feel taken advantage of. We were originally quoted $400 for the job (it's an F-150... not something that should be hard to quote) and once we payed to get it there, were told it was going to be more complicated and cost an additional $175 (what!!?). The shop eventually agreed to split the difference when we told them were going to take it to the junk yard since we didn't plan for, and couldn't afford, an increase in price by that much. THEN at pickup they charged us an extra $15 for 4 bolts they needed to add... seriously? And the icing on the cake... obviously most people work and can't get to the shop during business hours for pickup, and they wanted to charge us an extra $25 to pay over the phone - a service that is typically FREE at auto shop. We will NEVER use them again and will NEVER recommend them for these reasons... cheating us out of extra money is shady and poor business practice.

From the owner: Complete Automotive & Transmission Repair - Automatic Transmissions - Manual (Standard)…read moreTransmissions - All Makes - All Models - All Years - Quality Service & Repair All Work Fully Guaranteed Is it time to replace your exhaust? Exhaust gases gettin

I recently purchased a 2021 Subaru (with only 8,000 miles on the car) from Bob Ruth Ford. I had it…read moreinspected at Caples Car Care, and it failed the inspection for window tint and an exhaust issue. I brought the car back to Bob Ruth Ford and they removed the tint and did what was needed to the exhaust so it would pass MD state inspection. When I brought the car back to Caples Car Care, they failed the inspection and told me that Bob Ruth Ford did an inadequate repair, and I would have to pay them to fix the issue or would have to pay another fee to re inspect the work if I took the car somewhere else. I had them give me the car back and I took the car to another approved MD inspection station this morning and it passed. I feel verry taken advantage of by Caples car care!!!!!!

I have been using these guys for years. They have always done a great job and are very friendly.read more

The men at D & M helped us twice with different transmission projects. They were on time, very…read morecompetitively priced, a great to work with. They really know their craft. Would highly recommend them!

We've taken all our vehicles here for years. Mark, Lawrence and the rest are top notch people who…read morerun a good local business. Their labor rates are reasonable (not the cheapest in town) but they are trustworthy and have never taken a long business relationship for granted. I frankly don't want the cheapest, anyway. I've never had the "bait and switch" here, and my wife has never been oversold or pressured in any way. Their location makes for some hair raising drop offs and pick ups because of traffic rushing around the corner, so beware! An ethical business and a pleasure to deal with.

Mercedes Specialists are the best in the business. Dealerships are objectively awful when it comes…read moreto actual challenging repairs to a Mercedes. This team is top notch, intelligent, and professional. Each person at Mercedes Specialists is smart enough to sit in an air conditioned office doing desk work as white collar professionals. We as a society are fortunate that they do what they do. Justin, Ian, Tom and the entire team are the best. Period. I've spent embarrassing amounts of money at dealerships and here. When the dealer destroyed my car, Mercedes Specialists meticulously trouble shot each issue and got my very old car up and running like it's a current model of the show room floor. Thank you, Mercedes Specialists!

Top quality service that is responsive and excellent value for money spent. Several issues were…read moreuncovered and each was explained fully and prioritized for near and mid-term actions. Very happy with time and money spent.

These guys way over charge. Not only for service but parts as well sent my car in for an inspection…read morethey came back with a list a mile long. Went to a different shop and was told I only had one issue. These people are scam artist

Everyone here, from the front desk to management, was rude and dismissive…read more This shop failed to properly repair my vehicle after a state inspection when we moved to Maryland. They replaced the front control arms and tires but did not perform an alignment afterward. Both Nissan and the part manufacturer state an alignment is required after control arm replacement. As a result, my brand new tires began balding almost immediately and the vehicle felt unsafe to drive, pulling hard and sliding as if on ice. When I returned, they wanted to charge a diagnostic fee just to look at a problem caused by their own work. A second shop confirmed the alignment was severely off and stated the vehicle was not safe to drive. I faced additional repair and tire replacement costs due to their failure to follow basic repair procedures. I would not recommend this shop

I highly recommend Nelson's Service Center. Steve was so helpful and kind. This business I can tell…read moreis service oriented and looking to help people. I was in a minor car accident and they got my car up and running good as ever.

I find the business & their employees are respectful and honest. On 1/28/26 since I was on the road…read moreI came by and explained that my vehicle was vibrating a lot after a snowstorm, but I didn't see anything like a chunk of ice trapped in the wheel well and none of my dashboard warning lights were on. I also said that my steering wasn't affected by the vibrating, but something was off with the riding performance. I was told that most likely my wheels became unbalanced from having ice in the wheels. I was told to park in my garage and use a space heater to try and fix the problem. The advice worked and it was offered free of charge because the employee said, "I'd hate to charge you for inspecting the car since I am confident this will work since I experienced the same thing before". I was told that if my car was still vibrating after trying the method mentioned then I could bring my car back and they would look for other problems. I have been coming to Nelsons for over 30 years and although the shop has changed hands, I still feel confident in trusting my repairs and service to the new owners and if I live another 30 years, then they would be the place I brought my cars to. I highly recommend you try Nelsons for all your auto needs.