My husband took his truck to have the transmission replaced. The first one we bought was not in…read moregood working order, which BetterBuilt advised us of before installing it, so we're thankful for that. They seem to have done a good job with the install of the second transmission, however they changed the price on us repeatedly and we feel taken advantage of. We were originally quoted $400 for the job (it's an F-150... not something that should be hard to quote) and once we payed to get it there, were told it was going to be more complicated and cost an additional $175 (what!!?). The shop eventually agreed to split the difference when we told them were going to take it to the junk yard since we didn't plan for, and couldn't afford, an increase in price by that much. THEN at pickup they charged us an extra $15 for 4 bolts they needed to add... seriously? And the icing on the cake... obviously most people work and can't get to the shop during business hours for pickup, and they wanted to charge us an extra $25 to pay over the phone - a service that is typically FREE at auto shop. We will NEVER use them again and will NEVER recommend them for these reasons... cheating us out of extra money is shady and poor business practice.

From the owner: Complete Automotive & Transmission Repair - Automatic Transmissions - Manual (Standard)…read moreTransmissions - All Makes - All Models - All Years - Quality Service & Repair All Work Fully Guaranteed Is it time to replace your exhaust? Exhaust gases gettin

I give them a zero. I dropped my car off on a Thursday night drop to be looked at Friday for a…read morediagnosis. Nobody followed up so I called around 3pm to get, "oh, we have it right now on a test run. We will call you back." No return call. I had an emergency Sunday and I needed my car. I went to the lot and got it. No phone call Monday. You would think someone would question, where is that vehicle. I went into the office around 2pm, asking for my keys and they wanted to charge me! Worst customer service and experience ever.

I recently purchased a 2021 Subaru (with only 8,000 miles on the car) from Bob Ruth Ford. I had it…read moreinspected at Caples Car Care, and it failed the inspection for window tint and an exhaust issue. I brought the car back to Bob Ruth Ford and they removed the tint and did what was needed to the exhaust so it would pass MD state inspection. When I brought the car back to Caples Car Care, they failed the inspection and told me that Bob Ruth Ford did an inadequate repair, and I would have to pay them to fix the issue or would have to pay another fee to re inspect the work if I took the car somewhere else. I had them give me the car back and I took the car to another approved MD inspection station this morning and it passed. I feel verry taken advantage of by Caples car care!!!!!!

The men at D & M helped us twice with different transmission projects. They were on time, very…read morecompetitively priced, a great to work with. They really know their craft. Would highly recommend them!

We've taken all our vehicles here for years. Mark, Lawrence and the rest are top notch people who…read morerun a good local business. Their labor rates are reasonable (not the cheapest in town) but they are trustworthy and have never taken a long business relationship for granted. I frankly don't want the cheapest, anyway. I've never had the "bait and switch" here, and my wife has never been oversold or pressured in any way. Their location makes for some hair raising drop offs and pick ups because of traffic rushing around the corner, so beware! An ethical business and a pleasure to deal with.

Took my car for its first service, Service A as Mercedes owners know, to Mercedes Specialists. I…read moreended up here for three reasons - great reviews and star ratings, their detailed web page, and the fact that my Mercedes service shop let me down for the third time, claiming I wasn't there on the right day. (I was.) I called Mercedes Specialists, asked when was the soonest I could get in for a service, and they surprised me by being able to take my appointment that afternoon. That never happens! Terrific service from Sheila at the front desk, good discussion with the team, and they were enthused because this was the first time they'd had a new CLS450 in the shop. They talked about the engine, its differences from other recent Mercedes engines, and so on. They shared the expected service intervals for every service through 120,000 miles, and made two additional recommendations based on seeing a lot of older Mercedes with neglected service. The real kicker? Service A for $195 as a first time customer, but would have been only $215 otherwise compared to the $579 my dealer wanted to do the service, but couldn't provide, even though I'd scheduled a week ahead. I know where I'm going from now on. And based on the other cars at the shop, a lot of people seem to trust them.

Mercedes Specialists are the best in the business. Dealerships are objectively awful when it comes…read moreto actual challenging repairs to a Mercedes. This team is top notch, intelligent, and professional. Each person at Mercedes Specialists is smart enough to sit in an air conditioned office doing desk work as white collar professionals. We as a society are fortunate that they do what they do. Justin, Ian, Tom and the entire team are the best. Period. I've spent embarrassing amounts of money at dealerships and here. When the dealer destroyed my car, Mercedes Specialists meticulously trouble shot each issue and got my very old car up and running like it's a current model of the show room floor. Thank you, Mercedes Specialists!

Horrible. My car gets service ever 4000 miles follow Honda recommended service. Second visit to…read morethis shop and last. Previous reviews are correct. They give you a list of things to be repaired every time it is over $1000 in repairs and still the list goes on. Front office girl very nice. But I would never recommend this shop. Routine maintenance of a car that is deligently taken care of and follow all recommendations but this shop is way to expensive. Recommend going elsewhere.

These guys way over charge. Not only for service but parts as well sent my car in for an inspection…read morethey came back with a list a mile long. Went to a different shop and was told I only had one issue. These people are scam artist

I highly recommend Nelson's Service Center. Steve was so helpful and kind. This business I can tell…read moreis service oriented and looking to help people. I was in a minor car accident and they got my car up and running good as ever.

I find the business & their employees are respectful and honest. On 1/28/26 since I was on the road…read moreI came by and explained that my vehicle was vibrating a lot after a snowstorm, but I didn't see anything like a chunk of ice trapped in the wheel well and none of my dashboard warning lights were on. I also said that my steering wasn't affected by the vibrating, but something was off with the riding performance. I was told that most likely my wheels became unbalanced from having ice in the wheels. I was told to park in my garage and use a space heater to try and fix the problem. The advice worked and it was offered free of charge because the employee said, "I'd hate to charge you for inspecting the car since I am confident this will work since I experienced the same thing before". I was told that if my car was still vibrating after trying the method mentioned then I could bring my car back and they would look for other problems. I have been coming to Nelsons for over 30 years and although the shop has changed hands, I still feel confident in trusting my repairs and service to the new owners and if I live another 30 years, then they would be the place I brought my cars to. I highly recommend you try Nelsons for all your auto needs.